Customer Reviews for Plank Food Mart
(U-Haul Neighborhood Dealer)

202 évaluations

8085 Plank Rd   Baton Rouge, LA 70811

(225) 304-0399

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 8h pm
  • Sam : 10h30 am à 8h pm
  • Dim : 10h30 am à 7h pm

Services dans cet établissement :

Pour nous contacter

(225) 304-0399

8085 Plank Rd
Baton Rouge, LA 70811

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 8h pm
  • Sam : 10h30 am à 8h pm
  • Dim : 10h30 am à 7h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammy P. 
Évaluation :
5

Pick location advise that I could drop off my choice. That was wrong information. When I called I was assigned a location I had to change to closer location.

ANGELA S. 
Évaluation :
3

I put gas in the truck because it was empty and I didn't get redunded or a credit.

Natasha G. 
Évaluation :
1

Clean the trucks and after the customer comes back make sure you check the truck before the customer leaves and email or give them a receipt. And dont over your customers.

Latonya C. 
Évaluation :
1

They didn't help to off load trailer or inspect it. I even turned it in two days early. I should of gotten a refund

Carvell S. 
Évaluation :
1

Yikes!

CHARLES G. 
Évaluation :
1

The service was terrible. They allowed the truck to be rented for 7 am but wasn't even at the location at the time. Then they double charged us. It was just a fiasco and they blame the whole thing. They opened at 9 and when we got the truck they gave us a limited time and rushed us.

Chole F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
2

I reserved the 24/7 pickup option for 7:30a. The location appaently did not offer this option. The store did not open until after 9a. I lost nearly 3 hours of moving time by the time I got the UHaul.

Clarence M. 
Évaluation :
1

Attitude towards customers

condramel B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Danny B. 
Évaluation :
3

Pleasant people. Location easy to find. Returned the trailer without incident. Easy peasy  Thank you.

Karen B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin A. 
Évaluation :
3

It's not in the best part of town: although the people are pleasant and courteous.

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Towanda W. 
Évaluation :
1

They stole my money over charged me even after I kept in contact with there representatives throughout the whole process from return to finish I never received a physical receipt from the place I never gave him my card he just took money of it I'll never use uhaul again and I'm taking to social media and make sure no one ever uses this location again I'm also going to 2 on your side to have this location investigated because I know I'm not the only person he's done this too

Shondra G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erica A. 
Évaluation :
1

The drug dealers in the parking lot and and the location that is next door. Saw several transaction and testing while waiting for the truck. This was not our location that was picked. We also did not get notification that we were picking up here.

Steven F. 
Évaluation :
1

You guys got over on me I put gas in the truck twice and you charged me $240 something on a truck I had for 24 hrs the floor had jelly on the floor and even a tooth floss in the cup holder I need a refund because you charged me mileage when he told me to bring the truck back on what it was on which was almost E

porshe W. 
Évaluation :
3

The clerk was rude and gave me a truck with no gas.

toshia P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bruce G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CILICIA S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DONALD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRYSTAL W. 
Évaluation :
1

I felt very uncomfortable and safety was a huge concern. The stench of marijuana and the loitering of people obviously selling drugs or asking for money wasn't what I would call a five star experience at ALL. This wasn't the location I chose online nor was I able to pick up my moving truck at my prescheduled guaranteed time. Extremely dissatisfied

BRANDON K. 
Évaluation :
1

Do NOT go to this location. This truck was nasty from the start with stains and scratches and dents EVERYWHERE, and barely could drive over 60 mph without stalling out and trying to cut off. YET, they have the audacity to try and charge me a cleaning fee of 25+ dollars!! AND, they have misrepresented my deposit amount as well. DO NOT pay cash with these people, they will lie about how much you paid in a deposit...

MATTEE RUTH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAER Z. 
Évaluation :
3

Communication they didn't know what to say when turning the product in they didn't tell us who was working for uhaul and the gas was expensive after not getting to our location at the right time we had no help unloading our load we had people ready for Sunday morning but the big delay caused us lose money and their time we had to pay for no service

LESLIE L. 
Évaluation :
5

Very pleasant manager took care of my needs immediately. Very pleased with this location

JOHN B. 
Évaluation :
1

When i returned the uhaul i was charged 121 dollars for a 29,99 truck after i paid a hundred dollars. When i went to pick up the uhaul an that was to much money an i am up set

CANDIAC O. 
Évaluation :
5

I think your Uhaul staff who is working at different locations should be trained to say “Hi I work with Uhaul” the return guy was very rude to me and I didn't even know I'd he worked with you all or not.

Zoe G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARLA B. 
Évaluation :
1

I got charged double.

TEDRYCK W. 
Évaluation :
1

Person that checked me in told me that he had sent the receipt to my email. I am still waiting on my receipt, he told me an untruth. I tried to call the location back and got a recording telling me to leave my number and they would return my call. 24 hours later, still waiting on phone call. I know they were open Becky it is a grocery store. So, needless to say, I still have no receipt! I turned the truck in 24 hours before my return time. So, I am hope they didn't let a friend use the truck to move and damage it. You can only imagine who will get blamed for the damage. Very dissatisfied with that location and will NEVER return to that location. I am going to need another 26 ft moving truck along with a trailer but will be searching other options. I hope this is helpful to Uhaul corporation.

George D. 
Évaluation :
1

Awful experience

CRAIG B. 
Évaluation :
5

Service was very awesome and the prices are not high

LAMONICA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
3

Made it to the location on time to pick up my rental, however it took 10 or minutes for the rep to assist me as he was busy selling a car to another customer and he was back & forward on the phone. When he finally came to my aid it was after my rental time which was his fault.

Alacia M. 
Évaluation :
5

Great experience. I needed a bigger size truck and one was available so I asked could I get the bigger truck and I was able to get it. I've always frequented this location, but never knew they offered UHaul rentals. I'll return and I'll definitely recommend this location again. Thanks Plank Road Food Mart!!

KELLY F. 
Évaluation :
1

They had a dirty mask in the door with a water bottle that's disgusting and I was not touch it and then they closed early never again ! & they barley had gas in it

Krystaline C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HEIDI W. 
Évaluation :
3

Very run down no markings to be seen from the road.

Bradford W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ARIEN P. 
Évaluation :
3

Owner was very nice and knows the system well

david H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

sam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNICE A. 
Évaluation :
1

First, my original reservation was for Sat. June 27 @ 1030am(revs#287613) Pick @OASIS car wash. When I arrive @ 10:13am,, the owner was not there, someone had to call him to the office. Once he arrive he advised that the van had not been returned and that another customer had a reservation for the same Van scheduled for pickup at 10:00am. When I can customer service the automated 10 to 15min waited time was 43 mins long. Once I spoke with the reservation Manager , the best he could do was to set up another reservation for the following day. I drove 76miles on Saturday (From New Orleans to Baton Rouge), to do a return trip again the following another 80 miles the following today. Additionally, The location for pick was at l where I had issues before with a customer that want to do me physical harm because I was an hour late with the truck return. I had to explain that the owner had given me permission to extend another hour.

Donald M. 
Évaluation :
4

The attendants are not the most energetic crew. They don't connect the security chain properly. They do not check the lights before allowing the customer to leave.

George W. 
Évaluation :
1

Absolutely horrible and I was over chartscared to leave my car there- smelled like weed- horrible and horrific- I was OVER CHARGED FOR GAS IN THE CAR!

WENDY P. 
Évaluation :
3

Better mileage rates for frequent rental. That $1,09 weekend rate is ridiculous

CHRISTOPHER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy B. 
Évaluation :
3

Was told my return location was different when I picked up truck. Not happy about that.

VENUS A. 
Évaluation :
1

Customer service was horrible and rude I was also over charged and had to call corporate. I'm now currently waiting on a refund.

Alexis R. 
Évaluation :
3

Not in a very good part of the city. Would not be caught there after dark. But was the only place that had the size uhaul truck that I needed. Associate was very nice and professional.

Cheryl C. 
Évaluation :
5

In and out quick and even got my car filled up with gas and got a meal to go in 5 minutes. Definitely will be back again if needed.

marcia S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shanikia S. 
Évaluation :
5

Excellent service everything was perfect The equipment was clean and good maintenance thanks to Uhaul and plank food mart

Saleh L. 
Évaluation :
3

Location and rude customer service

Jimmy H. 
Évaluation :
2

I wasn't expecting to be charged $60, then again for a different amount. So I won't be using these services anymore

April C. 
Évaluation :
1

The truck looked das if it hadn't been cleaned in years. Hopefully, I didn't catch COVID-19 while inside of it. When I brought the truck back, a little boy checked to see if the gas line was at the same place it was when I left, and the boy stated I didn't put gas in the car, so that's another fee added to my total fees amount; I put gas in the truck to where it was passed the line that I left with it on. They will try to sneak charges on your bill, be aware! This place is a scam.

Briana J. 
Évaluation :
2

I made my reservation a month ahead of time. When I spoke to the agent at the location I chose, she said there was no truck. When I told her she had a month to get a truck there, she said my truck would not be back for a week. She found me another truck at a convenience store further away in a dicey neighborhood. They did not have the 2 dozen furniture pads I had ordered that I was charged for. When I asked where they were, the clerk shrugged his shoulders. The truck, however, was practically brand new and operated very well. I don't know if I can trust U-haul to have the truck I reserved in the future.

lola J. 
Évaluation :
2

The truck was nasty and dirty, & it was obvious someone had been smoking marijuana in there. The truck obviously needs maintenance as well.

Kathryn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LeRoyal W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cathy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Extent job fair price and loyalty

faez H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETH T. 
Évaluation :
5

This is the best place to get a truck. I call and ask for one and they have it!! I highly recommend to anyone. In and out in minutes!!! The customer service is phenomenal

mahdy K. 
Évaluation :
5

Continue to do what you're doing the service was great.

Vivian B. 
Évaluation :
1

The truck stunk the cigarette smoke so bad. We had to ride with windows down on a HOT day! The pickup location was a disgrace to have to go into. NOT SATISFIED OR IMPRESSED WITH THIS SITUATION! We will not be using Uhaul again!

TRAVIS L. 
Évaluation :
5

Quick and painless return

CARTRELL W. 
Évaluation :
1

Stop charging my card when you have your truck return back ok

antoine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica D. 
Évaluation :
2

I thought that the truck rental was for 1 day when I was renting it, but the store worker advised that it's for 6 hours, so I brought the truck back in 6 hours. I rented a U-haul truck last week from another store and the truck was one size bigger, I was satisfied with there customer service. But not this time, the truck was muddy on the outside. I could go on and on but I'm good. I'm not coming back to this location for nothing else...

Patrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY R. 
Évaluation :
5

Very helpful staff. Easy to get to interstate.

stacie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennettie R. 
Évaluation :
5

Very professional and amazing customer service. A+++

amer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy R. 
Évaluation :
3

The manager was very helpful and friendly. The location is not in a safe area of the city.

JULIE A F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennettie R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

daniel W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC R. 
Évaluation :
5

Great costumer service they treat me as a family thanks Plank food Mart and Uhaul !!!

orin R. 
Évaluation :
5

Excellent customer service and my best experience since I've been dealing with uhaul.. Thanks Plank Food Mart ????

Alderaine C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Carlo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lonny G. 
Évaluation :
5

Outstanding customer service.

Michael H. 
Évaluation :
3

The location was a bit sketchy but the man we interacted with was very friendly. Wonderful customer service.

Gwendolyn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEANNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter J. 
Évaluation :
5

Happy with the service 100 % ? Excellent

Patrick N. 
Évaluation :
5

Thanks to U-Haul to give this location opportunity to do business with us very professional and quick service

attaalah H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kirby L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jasmine B. 
Évaluation :
5

Excellent service and very professional thanks Uhaul and plank food mart

willie A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ALICE V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALICE V. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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