Customer Reviews for Plank Food Mart
(U-Haul Neighborhood Dealer)

Évaluation :

5

Keep up the good rest

Évaluation :

4

The only thing I had an issue with was the truck had just over a quarter tank of fuel and I feel it should of at least had a half a tank but I actually put more in it then what I received.

Évaluation :

5

Aucun

Évaluation :

1

I would never come back to this location again. The owner was rude and unprofessional on so many levels.

Évaluation :

4

I thought the mileage charge was excessive.

Évaluation :

1

The man was rude and disrespectful, he gave us the truck on e we took a before and after picture we returned it and put gas this man gone say we missing gas like what ??? Then was upset I didn't check out with him I did it from app he was rude and recording us

Évaluation :

2

I had to call customer support three times. I ordered an Appliance Dolly. Although the location charged me for the dolly after I returned the vehicle, the location did not have an appliance dolly. I had to go to the U-HAUL main location in Baton Rouge to get a dolly. Also, the location charge me $15 for safe move after I specifically declined it when I made the reservation online.

Évaluation :

1

I downloaded the app and did all that was needed to quickly check-in, only to get a message that some equipment wasn't ready to come inside. The service was horrible, upon entering I was told to wait a minute to get helped. After almost 5 minutes someone came out but instead of assisting me even though I was there first he took a lady getting money orders, he then proceeded to count money and prepare for a bank run despite me stating I had been waiting and had somewhere to be by a certain time, hence the reservation and pre-check. He ignored me and proceeded to do other things. He finally got to me and told me I would have to provide the same information I already put into the system. He was banging the keyboard like it was broken, and on his phone stating he was waiting on the truck to clear, after getting two contacts and a picture of my license he gave me the keys. I asked which truck and he rudely stated, the truck is marked as the keys! I went outside and found the truck, luckily there were only a few! I returned the truck and he comes to do an inspection, but charges me for fuel. When I stated to him that I put fuel in the tank and it was on 1/2 tank, he said prove it! Did you take a picture?? I stated I didn't know I needed proof of that, and he proceeded to tell me the truck was on 5/8 according to the last record and it wasn't enough gas. I wasn't going to argue and told him that's not accurate but I would contact someone! I've never experienced something so unprofessional and uncomfortable before! I wouldn't recommend this location to anyone!

Évaluation :

5

The people working there were amazing! Although I was mad because my truck wasn't found in my primary location but they were helpful and understanding

Évaluation :

1

I never in my life rented a U-Haul and only had 6 hours minimum of time I rented several U-Hauls before and I always have them for 24 hours they charge me additional $20 for 30 minutes

Évaluation :

1

I spent 100 dollars for a 3 hr use . But spent 200 for 3 days . Doesn't make sense.

Évaluation :

4

The customer service was less than what I receive at the originating location.

Évaluation :

3

Little better customer service. Uncaring, unconcern. Like I was a brother. But I quest that's how things are now.

Évaluation :

5

Continue doing like that 👍

Évaluation :

1

The place that originally had my reservation knew that the check engine light was on, and the guy told me that he noticed it the night before when he checked the unit in. Called roadside assistance and the lady told me that the engine light being on was normal. At this point I lost it. I told the lady that she was talking to a professional technician of 25 years and in fact it wasn't normal for the check engine light to be on! Then explained that the check engine light being on means that there is a problem with the engine. At this point I'm beyond pissed off and told her that I needed a different truck. Instead of finding me another truck, she stated that she would find someone to come out and fix it or they would t tell her that I needed another truck. By this time I've been at the location for 2 hours. I called customer service and they put me thru to reservations and they found me another truck at a different location. Got to the new location to pick up the truck, but they didn't have the appliance dolly. They told me to go to the airline hwy U-Haul location to pick up the dolly. Went to the Airline Hwy U-Haul location, and they said that they didn't have one. I asked the girl to look up another location That has one available. She backed up, rolled her eyes and said no she wouldn't, and that's when the other older woman said in a very sarcastic, demeaning tone of voice said that in fact they weren't going to look it up, and then told me that I needed to call customer service again. The Airline Hwy location needs to learn what customer service is, and how to talk to people, at this point I'm 4 hours behind and said "Fuck it" at that point the older black women said "Right back at yah". So I called customer service and the guy asked me to call back in 15mins. because the system went down. I am very disappointed in the whole process. Oh btw, I rented an appliance dolly from home depot when I got to Alexandria. That was 33 extra dollars. I would like to speak to someone about the whole experience. I am very disappointed, and unsatisfied with the whole experience. My contact information is 318-592-0295.

Évaluation :

1

the person that helps me was no friendly

Évaluation :

4

Everything was good

Évaluation :

5

Pick location advise that I could drop off my choice. That was wrong information. When I called I was assigned a location I had to change to closer location.

Évaluation :

3

I put gas in the truck because it was empty and I didn't get redunded or a credit.

Évaluation :

1

Clean the trucks and after the customer comes back make sure you check the truck before the customer leaves and email or give them a receipt. And dont over your customers.

Évaluation :

1

They didn't help to off load trailer or inspect it. I even turned it in two days early. I should of gotten a refund

Évaluation :

1

Yikes!

Évaluation :

1

The service was terrible. They allowed the truck to be rented for 7 am but wasn't even at the location at the time. Then they double charged us. It was just a fiasco and they blame the whole thing. They opened at 9 and when we got the truck they gave us a limited time and rushed us.

Évaluation :

2

I reserved the 24/7 pickup option for 7:30a. The location appaently did not offer this option. The store did not open until after 9a. I lost nearly 3 hours of moving time by the time I got the UHaul.

Évaluation :

1

Attitude towards customers

Évaluation :

3

Pleasant people. Location easy to find. Returned the trailer without incident. Easy peasy  Thank you.

Évaluation :

3

It's not in the best part of town: although the people are pleasant and courteous.

Évaluation :

1

They stole my money over charged me even after I kept in contact with there representatives throughout the whole process from return to finish I never received a physical receipt from the place I never gave him my card he just took money of it I’ll never use uhaul again and I’m taking to social media and make sure no one ever uses this location again I’m also going to 2 on your side to have this location investigated because I know I’m not the only person he’s done this too

Évaluation :

1

The drug dealers in the parking lot and and the location that is next door. Saw several transaction and testing while waiting for the truck. This was not our location that was picked. We also did not get notification that we were picking up here.

Évaluation :

1

You guys got over on me I put gas in the truck twice and you charged me $240 something on a truck I had for 24 hrs the floor had jelly on the floor and even a tooth floss in the cup holder I need a refund because you charged me mileage when he told me to bring the truck back on what it was on which was almost E

Évaluation :

3

The clerk was rude and gave me a truck with no gas.

Évaluation :

1

I felt very uncomfortable and safety was a huge concern. The stench of marijuana and the loitering of people obviously selling drugs or asking for money wasn't what I would call a five star experience at ALL. This wasn't the location I chose online nor was I able to pick up my moving truck at my prescheduled guaranteed time. Extremely dissatisfied

Évaluation :

1

Do NOT go to this location. This truck was nasty from the start with stains and scratches and dents EVERYWHERE, and barely could drive over 60 mph without stalling out and trying to cut off. YET, they have the audacity to try and charge me a cleaning fee of 25+ dollars!! AND, they have misrepresented my deposit amount as well. DO NOT pay cash with these people, they will lie about how much you paid in a deposit...

Évaluation :

3

Communication they didn’t know what to say when turning the product in they didn’t tell us who was working for uhaul and the gas was expensive after not getting to our location at the right time we had no help unloading our load we had people ready for Sunday morning but the big delay caused us lose money and their time we had to pay for no service

Évaluation :

5

Very pleasant manager took care of my needs immediately. Very pleased with this location

Évaluation :

1

When i returned the uhaul i was charged 121 dollars for a 29,99 truck after i paid a hundred dollars. When i went to pick up the uhaul an that was to much money an i am up set

Évaluation :

5

I think your Uhaul staff who is working at different locations should be trained to say “Hi I work with Uhaul” the return guy was very rude to me and I didn’t even know I’d he worked with you all or not.

Évaluation :

1

I got charged double.

Évaluation :

1

Person that checked me in told me that he had sent the receipt to my email. I am still waiting on my receipt, he told me an untruth. I tried to call the location back and got a recording telling me to leave my number and they would return my call. 24 hours later, still waiting on phone call. I know they were open Becky it is a grocery store. So, needless to say, I still have no receipt! I turned the truck in 24 hours before my return time. So, I am hope they didn't let a friend use the truck to move and damage it. You can only imagine who will get blamed for the damage. Very dissatisfied with that location and will NEVER return to that location. I am going to need another 26 ft moving truck along with a trailer but will be searching other options. I hope this is helpful to Uhaul corporation.

Évaluation :

1

Awful experience

Évaluation :

5

Service was very awesome and the prices are not high

Évaluation :

3

Made it to the location on time to pick up my rental, however it took 10 or minutes for the rep to assist me as he was busy selling a car to another customer and he was back & forward on the phone. When he finally came to my aid it was after my rental time which was his fault.

Évaluation :

5

Great experience. I needed a bigger size truck and one was available so I asked could I get the bigger truck and I was able to get it. I've always frequented this location, but never knew they offered UHaul rentals. I'll return and I'll definitely recommend this location again. Thanks Plank Road Food Mart!!

Évaluation :

1

They had a dirty mask in the door with a water bottle that’s disgusting and I was not touch it and then they closed early never again ! & they barley had gas in it

Évaluation :

3

Very run down no markings to be seen from the road.

Évaluation :

3

Owner was very nice and knows the system well

Évaluation :

1

First, my original reservation was for Sat. June 27 @ 1030am(revs#287613) Pick @OASIS car wash. When I arrive @ 10:13am,, the owner was not there, someone had to call him to the office. Once he arrive he advised that the van had not been returned and that another customer had a reservation for the same Van scheduled for pickup at 10:00am. When I can customer service the automated 10 to 15min waited time was 43 mins long. Once I spoke with the reservation Manager , the best he could do was to set up another reservation for the following day. I drove 76miles on Saturday (From New Orleans to Baton Rouge), to do a return trip again the following another 80 miles the following today. Additionally, The location for pick was at l where I had issues before with a customer that want to do me physical harm because I was an hour late with the truck return. I had to explain that the owner had given me permission to extend another hour.

Évaluation :

4

The attendants are not the most energetic crew. They don't connect the security chain properly. They do not check the lights before allowing the customer to leave.

Évaluation :

1

Absolutely horrible and I was over chartscared to leave my car there- smelled like weed- horrible and horrific- I was OVER CHARGED FOR GAS IN THE CAR!

Évaluation :

3

Better mileage rates for frequent rental. That $1,09 weekend rate is ridiculous

Évaluation :

3

Was told my return location was different when I picked up truck. Not happy about that.

Évaluation :

1

Customer service was horrible and rude I was also over charged and had to call corporate. I'm now currently waiting on a refund.

Évaluation :

3

Not in a very good part of the city. Would not be caught there after dark. But was the only place that had the size uhaul truck that I needed. Associate was very nice and professional.

Évaluation :

5

In and out quick and even got my car filled up with gas and got a meal to go in 5 minutes. Definitely will be back again if needed.

Évaluation :

5

Excellent service everything was perfect The equipment was clean and good maintenance thanks to Uhaul and plank food mart

Évaluation :

3

Location and rude customer service

Évaluation :

2

I wasn't expecting to be charged $60, then again for a different amount. So I won't be using these services anymore

Évaluation :

1

The truck looked das if it hadn't been cleaned in years. Hopefully, I didn't catch COVID-19 while inside of it. When I brought the truck back, a little boy checked to see if the gas line was at the same place it was when I left, and the boy stated I didn't put gas in the car, so that's another fee added to my total fees amount; I put gas in the truck to where it was passed the line that I left with it on. They will try to sneak charges on your bill, be aware! This place is a scam.

Évaluation :

2

I made my reservation a month ahead of time. When I spoke to the agent at the location I chose, she said there was no truck. When I told her she had a month to get a truck there, she said my truck would not be back for a week. She found me another truck at a convenience store further away in a dicey neighborhood. They did not have the 2 dozen furniture pads I had ordered that I was charged for. When I asked where they were, the clerk shrugged his shoulders. The truck, however, was practically brand new and operated very well. I don't know if I can trust U-haul to have the truck I reserved in the future.

Évaluation :

2

The truck was nasty and dirty, & it was obvious someone had been smoking marijuana in there. The truck obviously needs maintenance as well.

Évaluation :

5

Extent job fair price and loyalty

Évaluation :

5

This is the best place to get a truck. I call and ask for one and they have it!! I highly recommend to anyone. In and out in minutes!!! The customer service is phenomenal

Évaluation :

5

Continue to do what you’re doing the service was great.