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Angela W
Customer Reviews for Pleasant City Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great friendly service!
Charles H👍
Don AExcellent service! This is our second time using this facility and we couldn't be happier. Dan Andre worked with us within our time frame. He has many customers but treats you as if you're his only customer giving full service with professionalism and always with smile. He truly cares about his customers and strives to make moving as least stressful as possible! Thank you, Mr. Andre! We will definitely be back!
LORENE PDan was awesome!
Christian GOwner was friendly and made sure we were all set to go.
ANDREW VLot is a little tight but process to get a trailer was essy
jamie jNeed more outside space,, The people in charge are excellent, very knowledgeable and very helpful
phil kGreat customer service, van was available for pick-up and they went above and beyond to ensure their customer was satisfied. As far as I am concerned this is the best place to rent a truck. Clean and available and great customer service. Service with a smile.
Olivia SGreat friendly professional service
BARBARA BExcellent customer service friendly, greeted with a smile and very helpful.
Olivia SWas a little disappointed. Through the website I selected the only location in my area that showed a van available for rental as I needed something with a low ground clearance. As I was picking up my rental, I was informed that that vehicle was picked up for maintenance and I was getting an "upgrade" for the same price. This upgrade had a higher ground clearance which made the moving more difficult. I kind of wonder whether there was ever a chance I could get the van I selected or whether it was always planned for maintenance. This location was out of my way, and I only chose it because it had the equipment I needed. I completed the move without major delays, but it would've been nice to know from the beginning that the van wasn't a possibility even though the website listed it as available and rentable. I don't think this necessarily is a reflection on this U-Haul site but more of a reflection of U-Haul as an entity. Tough to know for sure though.
Kyle SThe attendant checked the tire pressure on all tires and was very helpful. The van was easy to use, very efficient.
Phil WThey over charge me ford 3 days and it was 2 days me on fix income I'm broke for Christmas
Carolyne HThe door wouldn't stay open had to prop it open. They forgot my dolly had to go back and get it.
Anease HThe transaction process was quick and easy only issue I had was the truck rode really rough and the signal lights didn’t work, but it got the job done and got us from point a to point b. If we move again we will definitely be back customer service was awesome and very helpful.
Angel MThe total was more than expected, and the truck's check engine light and stabilitrack warnings kept popping up. But overall things were fine with the rental.
Joe KUHaul website does not mesh well with local UHaul sites. Dealing with the UHaul company was a nightmare.
karen SService was great! Truck made some loud noises that about drive us crazy. Had to add 2 quarts of oil to engine. Other than that all was good.
bruce bVery helpful location
Robert C4th rental is 30 days…always professional! Great experience. Highly recommend this location!!!
Terry RThe truck had an awful smell. We tried to contact the store where we rented it but they were out of town. The DM called but wasn't able to offer anything close to us. We ended up cleaning the truck to try and rid the smell.
anitra mRien
Terry RThe price after the fees was more than expected. The price that is posted is misleading. I think there should be a set price like for instance 50$ and a price per mileage after going over a certain number of miles. And mileage price should be printed in large letters with the price of the rental
Kristen BVery nice people to work with,helpf
doris AEverything was great!
ZANE JVery Professional and efficient, Great location!
SANDRA LNobody was there when the equipment was returned.
elaine sVery friendly service thank you so much
Mary HOnly the price was different to what was advertised we brought it back on don't know how many miles I went over but was charged $44 dollars instead of the $24
Jerry PGreat staff
Horace WDan is simply Amazing!!
Tamera BI was extremely pleased and thankful for the service. Excellent customer service and nice clean truck.
Tina LDan is simply Amazing
Tamera BUsed truck share. Wrong key in the box for our truck. Rude employee when we returned truck.
TINA MExcellent service very friendly staff and service thank you and God bless you always
Carlos RThe worst experience I have ever had with U-Haul the customer service was terrible the person at the location was belittling, and rude and made snarky comments, he also allowed a homeless man to stand in the lobby while checking the vehicle but had the doors locked and my family member had to wait to use the bathroom. He was unsepathic to the aggravation and frustration of being told information that was not no notified to me by customer service over the phone and keep trying to correct my words when I said the wrong measurements of the truck. He also tried to charge me
LASHONDA JThe 24/7 service did not let me know that the truck I had reserved was not available though it was in the parking lot. I called ,and was asked to leave and leave a message on the 24/7 service a texted and no one answered either one . Once I called back the operator waited on line to see what the issue was,and then they advised that the vehicle was unavailable even though I had reserved it. Then upon returning the vehicle the guy tried to over charge for gas saying I needed to convert the gas hand on the appointment which I was not advised to do while on the with the operator, and advised that it would be $81. To fill it up and proceed to so me the picture that I took with the gas hand on half a tank. He was very rude and condescending, sarcastic and keep trying to correct me when I said inch instead of foot, as he could see I was very frustrated. His sarcastic remarks were also passed to my family as they asked to use the restroom while a homey man stood inside of the establishment. He Starkey remarks were invited and definitely unwanted. I will advise everyone that I know that this was the worst experience I have ever had with U-Haul as I advised him
LASHONDA JI am VERY impressed with this location. His available stock was large, everything was clean and safe and ready to go. I will definitely use this location the next time I need a U-Haul. Very friendly and efficient owner too!
Marjorie BOver charged me Was advertised as 19,99 then switched it to 29,99 Then charged another 40 dollars for gas after I was done with truck Sucks
ANTHONY SThis was the best Uhaul rental experience I've had. I'm not sure if the person working there was the owner or an employee but he treated me, the trucks and the business like he owned it.
Michael APersona muy amable y nos brindó y servicio super excelente..lo recomiendo 100 %
Julio TThe service was incredible, the equipment was readily available and clean, and upgrades were offered that were needed. I will continue to support this location.
Nathan DVery helpful
Heather LNothing...Everything was Excellent!!
Jackie BGreat experience !
tracy w