Le client n'a pas laissé de commentaire.
Stephen J.
Customer Reviews for Polk Appliances Plus LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Drop off experience was horrible I was told to leave a trailer although it was 7 hours early just to drop it off and don't worry about paperwork when I kept asking for drop off and receive papers from the location the person running the location was not at the location one dropped off the person at the location speaks Haiti not English ! Over all A 2 if not a big 0 !
Alex C.The salesman had a very nasty workshop place did not hook up the equipment/trailer correctly did not connect brake controller wire did not put pin in ball coupler I'm very lucky I did not lose the trailer completely on the road hour and a half into my trip I pulled over at gas station did he walk around check and realize all these things were not done at all and missing pin so I use a nail and duct tape to make sure the coupler will not come off down bouncy roads and I connected brake controller properly it's a good thing I tow for a living especially with a camper I know what to look for,....... Never again 廊
Cameron P.On mobile pick up , when checking -in bill customer on credit card at that time automatically. So pu and drop are completely no inside contact atbthe location. The driver assigned pu, mobile check- in and Go. This would make it smoother.
James S.The guy who “helped†me had no idea what he's doing, couldn't even help attach or detach the trailer. Before pictures were not accurate and he Didn't even check the trailer when we dropped it off.. and after dropping my rental off he's putting all the new rentals under my name and number when they are in fact not mine at all. Will never return to this location.
Angela D.Nothing everything was fine
joe M.The individual who helped us at the location (presumably the owner) went 'above and beyond' to help us. We had made the arrangements through u-haul's central booking, but u-haul failed to adequately arrange with the location. The good news is the on-site individual helped us get our equipment after store hours and saved me, my wife, and 6 children in our difficult moment. Moreover, he did not seem to mind the inconvinience. Overall, he helped us out tremendously and I would recommend this location to everyone.
Leah R.Nobody was there.. just drop off
Ricardo C.Charged for Safe Tow without authorization.
Kevin M.I got the vehicle empty or the gauge (E) the agent notified, the same vehicle was used by the agent to transport appliances prior (said by agent). The agent defraud me with 1/2 tank of gas, claims that the U_HAUL COMPUTER GENERATED the error. The agent treat me $60 so charge if not I have to 1/2 tank while he noticed the vehicle was empty I took it. I need $40 back worth of 1/2 tank of gas. Please me back for further details 863 287-7778 (Patrick)
Patrick D.When changing drop off point couldn't find one close that could help me lift dolly off hitch. I am 73 and female. Needed help.
Roxanna R.The guy was very rude. Gave an address to return and put the wrong one. The lady Brandy Carr that help me at 29008 Us Hwy 27 Leesburg was very kind, loyal and help me out a lot. They wanted to charge 300 dollars but she help me out and was not charged. I give 20 stars to her, but the guy in the other location in Winter Haven was very rude.
Julio F.i always rerun u-haul but this time i was overcharged i am trying to dispute this bill i am very disappointed
LEODELSYS R.It still had a washer and dryer in it till removed.
MICHAEL J.I think the proprietor was new. There was certainly confusion with policy and he gave my truck to someone else stating some policy reason that did not exist. Otherwise once corrected he was helpful and I got another truck
Stuart H.A++
Walter B.Keep going on the same way ! Good job!
HOMERE T.Guy was an idiot and was too busy watching/flirting with two sluts who drove up to the next door business and start twirking their asses. Guy couldn't give me a receipt and kept repeating I would get an e-mail. Well, guess what? The idiot didn't bother to check in the equipment and two days after my rental was due back, I started getting messages from Uhaul about not returning my equipment. WHAT? Fortunately, I had taken pictures of the store front and the truck in front of the neighboring business' sign with a date/time stamp. On top of that the equipment was returned three days early and I got no refund. Uhaul has been my brand of choice for all my moves but this has caused me to think not in the future.
David W.The location was in the cleaners the truck was clean but it wasn't the greatest truck had too many miles and not driving so well
RUSSELL C.Bien
Richard C.they never there dont wast your time
Emond D.Better customer service and attitude needs fixing!!
MARIBEL R.They charge me more than what expect to
Charles P.Charged me for gas even though I refilled it to the previous 3/4 tank that it was at.
Jason K.poor customer services they dont speaking english
Emond D.Check process was longer then I expected. The place was supposed to open at 9:00AM, but owner didn't show up until 9:20AM.
Peter S.It was not the gentlemens fault that the equipment was in such bad shape. U-Haul should at some point repair some of these damages. He was very professional at getting the equipment rented and I appreciated that tremendously. He is a valued asset to your team.
WILLIE F.the agent not spoking clear english
Emond D.I needed to change my reservation for a 1-way trip to Utah to a larger trailer. The owner tried to change but put the request in for a 1-day rental. Then told me “not to worry†but I told him no, that he needed to adjust the rental. He didn't know how to do it so called haul. I had to get on the phone and help guide him through the transaction. I will say the folks at haul 800 number were great.
Kenneth J.Thanks
Jeffrey H.Pricing differences
clayton K.I do not recommended any person for this location at Polk Appliances Plus LLC in 2604 Avenue V NW, Winter Haven FL 33881. Customer service in this location is real bad, and my experience as a client was horrible. But I will continue rent in others locations, because I like U-Haul rentals. Merci.
Edwin A S.Hi, good afternoon.. When I did my reservation.. I did it for a 10 feet truck with a dolly cart. $19,99 for the truck and $7 for the dolly and also added insurance for $14.99. I was given a 15 feet truck and charged $29,99 and I received no dolly cart. So at least I would like a refund for the $7 for dolly that it was not given to me when I picked up the truck this morning please.. And also I needed up waiting about 40 minutes even though I did the express check in.. can someone please call me at 3055058688.. thanks
Luis P.My original drop off location was no good because the lock box was broken. After speaking with 4 people yesterday and one today that put me on hold until I hung up and you still charged me for extra mileage after I was assured I would not be. Horrible customer service. Horrible!
Steven J.We noticed 1\2 way to our destination the tag was expired. Would habe been upset if we got a ticket
Clifford H.The young girl working there does not know what she is doing.
Christian C.I was able to reserve the truck for 730 pickup. I arrived at 750 and logged in my account and pickup time was changed without notification to 9am. An email notification stating no 730 pickup would have been nice. CThe location attendant needs more training on the mobile checkout process. I thought mobile checkout would have made my checkout quick and easy. I sat in his office well over 45 minutes. My day started late and I did not complete my jobs. I was on hold nearly 20 minutes contacting customer service. Bright spot was having a great CSR. She was helpful and apologetic.
Cheryl D.