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Zachary Odegard
Customer Reviews for Polk County Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very helpful agent I dealt with when picking up the vehicle.
Laura CooleyIt was super easy and vehicle well maintained! Definitely recommend!!
Valerie WattsGot to pick up .wrong size truck . Mirror would not adjust. Window wouldnt roll down. Brakes made moise. Usually a great dealer but this time. No bueno.
richard smithThe gentleman met me outside and made the entire check-in process very easy. I will do business at this location again in the future.
Jerry CserepesExcellent service. Got us on our way with little delay.
Thomas GuerreroI was impress with the way the trailer handled coming across the country. 2896 miles and it never fish tail or felt out of control. Would recommend if you use one make sure you load the front heavy.
Dana GlennExcellent service à la clientèle.
Gregg WinieckeThe gentleman was extremely helpful and friendly. I only needed the truck for a few hours and this location was very convenient.
Linda ReedNo drop off receipt printed for customer (even after requesting from staff), no check-in checklist, no courtesy reminder by staff of check-in procedures during business hours (ie. reminder to top off gas tank), even though there were no other customers in office waiting for services. Staff uninterested in being at office working or making efforts to assist customers with check-in.
WAYNE COXRates are a little high for my broke ass, but that's my fault. Everything went smooth, thanks U-Haul. Showed this random guy that helped me unload the hidden U-Haul guy on the truck. He never heard about it!!! THANKS AGAIN!!!!
Stephen SpockThis was a great return location! Very friendly and fast! Merci!
Paul PoteetGreat customer service, probably best uhaul location I've visited. Easy in, easy out. Fast, efficient, and kind.
Adrienne WonhofT
Lonny CowellThe mileage charge was absolute rape. How ridiculously expensive. Could've used uber
Zachary GrimsboI had a great experience. The employee working Friday morning was dealing with network issues, but stayed patient and continuously looked for solutions to help. We will use this location again. Thank you, Dan Guthrie
Danny GuthrieEveryone was nice.
Tom UetrechtThe gentleman that helped the day I rented a trailer was super kind, helpful and easy to work with. The rental affixed was clean, neat and welcoming. This will be the only place I go rent a u-haul in the future. Thank you so much
Rachel MillerWe have used this facility twice and they go above and beyond when it comes to customer service and satisfaction. Would definitely recommend them.
Peggy HARMSENThe truck itself was clean, however, we only used the truck for one trip (63 miles total) and when we went to fill gas back up to the amount we used the needle indicator on the truck would not move. Finally after 15 gallons of gas we stopped filling. We drove another 2 miles and the needle moved to full. We did not use more than 6 gallons of gas and ended up paying for 9 additional gallons at $4,55/ga, costing us $41 more than we needed to spend.
Christopher PayneAbsolutely a pleasure to work with this U-Haul business. Really enjoyed how easy and helpful the process was. Jason, (I think that was his name,) could not be more respectful and knowledgeable. ⭐️⭐️⭐️⭐️⭐️
Tana RobillardThey lied to us told me they didn't have to charge my credit card and after we left the business my card was charged again 😤
stefanie fitchTruck was old and rickety, clearly it's been a long time since it's had any TLC - driver's door was not secure on the freeway and immediately leaked with the smallest amounts. Watch out for sneaky fees at this location for moving a dolly (that they failed to secure) that eats into your square footage in the truck bed. Failed to return calls in the weeks leading up to the rental where we needed to verify details to ensure a smooth move. Would encourage you to use only as a last result.
Christopher KnudsonFor after hours check in, the location finder in the U-Haul app may not work if the truck is parked too far away from the main office. For example, I parked the truck I was returning in the spot where I picked it up from instead of right by the office and the location finder in the app did not work there, but did work by the office
SCOTT BENNETTThe staff are wonderful people and very helpful
ED MULHOLLAND | Expérience généralePlease give Jason a raise and two weeks paid vacation! He rocks! plus he went the extra mile for me! Janine too!
MARILYN GARBUTTVery friendly and wonderful customer service
Donna HeldtTruck was ready as promised. Location was convenient. Staff was top notch.
Wayne ShirleyThey are good people.
Margaret RichardsDriver's side door anchor missing so that door could not be held in the full open position. This was a problem while trying to load on a narrow, busy street
Daniel JonesThis location is the only location my family uses. Great place and great customer service.
Greg BrannumPolk County Storage has always treated us right.
Thomas PerryI question the maintenance on the motorcycle trailer I rented. From the moment I left the lot it felt like it was putting an unreasonable load on my tow vehicle. Although I was using a small, hybrid SUV, the trailer cut my mileage in half, from 42 mpg to 23 mpg for the 540 miles I towed it. I suspect dry or over-tight wheel bearings were the cause. Otherwise, an excellent experience.
Alan murphyNothing transaction was easy and fast. Customer service was fantastic
Stephanie KnoxWe needed something a little taller but that was not available in the size that we needed.
Janet CriderDrop off location was only 1/2 mile of my moving location. Great timing since they were going to dispatch this 26' just two days from now.
Mark HoltAlthough I placed my reservation through your website most information was missing that the local agent had to re-enter. Glenn Beier
Glenn BeierCab smells like cigarettes.
thomas SchelerOutstanding service. Very knowledgeable and helpful. We always use Polk County Storage - short notice or in advance, they have always been able to help us. Thank you Polk County Storage. Such great customer service.
eric OlsenThis place is great. Always helpful and clean.
SUSAN PARKER | Expérience généraleGreat check in with a friendly but professional service agent was great. Very easy rental.
George HallThis location was helpful when I contacted them about returning my rents after hours.
Nathan JohnstonJeannine and Jason were always there to help us.
ROBERT FARRANDThe employee was amazing.
Mark OngNothing. Very friendly explaining how it all works and how to do the return if after hours
elaine palmerThe dude that hooked up the motorcycle trailer to my van was very helpful, and chill.
Ricky Jude BarkerConvenient, affordable and a great staff that was friendly and helpful. Que demander de plus?
Mike Fedoruk | Expérience généraleGreat service!
Milton DailyThank you so much for helping in our mov! Appreciate you humor and service.
DEBRA BOWENThe truck needed to be washed outside. The steering is sloppy, to the extent I had difficulty keeping it within the lane a freeway speed, especially drifing with headwinds and sidewinds. I didn't think it was safe. The transmission doesn't shift properly when cold. Transitioning from 2nd to 3rd to fourth are delayed, such that the engine revs 500 to 1 000 rpms more than necessary. This truck needed significant repairs and maintenance or needed to be replaced.
Thomas PerryThe process of renting the truck was super simple and everyone at Polk County Storage was very friendly and wonderful to work with, highly recommend them for U-haul rental.
Joy FrinkThank you for maintaining a clean and safe facility! The staff is always friendly and efficient.
HANK AND CONNIE DEHAAN | Expérience généraleYou are our favorite storage facility.
Sherry Otterstrom | Expérience généraleI have used Polk County Storage twice over the past eight years. The storage yard is secure and safe and kept clean and presentable. The office staff are AMAZING!! You can definitely tell the staff and owner care about their renters and property. Excellent people to deal with! Ten + stars!!
Cynthia Mestrezat | Expérience généraleThe people here are very helpful, friendly and competent. We've used their facility for many years and the prices were reasonable and the units were great.
ROSS BENNETT | Expérience généralePolk County Storage is a great place, convenient, secure, and accommodating. We will use them again in the future if needed and highly recommend their services and location to friends and family.
Esther Ledesma | Expérience généralethis facility needs to be updated to accommodate larger RV'S
DICK BOGUE | Expérience généraleIt was a pleasure doing business with y’all
Katryna Hopf | Expérience généraleSome items were damp or water damaged when I got them back, but the storage unit itself was a great deal for the price it was.
Hannah Reep | Expérience généraleGreat price and clean. The staff is helpful.
Alexis Contreras | Expérience généraleFriendly and helpful staff, clean facility. I will recommend in the future. Merci.
JAMIE COCHRAN | Expérience généraleGreat people, the only problem is, not having access to our storage unit, after hours, which was like 5 or 6 pm. Due to my husband's work hours, we could not go in, during the week days, had to move stuff in and out only on the weekends. But the people their, are awsome.
Glenda Anderson | Expérience généraleWe were only in our unit for a very brief time, but both members of the staff that we interacted with exceptionally friendly, personable and professional. The gal that showed us some units in person when we first visited, toured us around the property and delighted my daughter with an extra long golf cart ride! We would definitely return to rent a unit again!
Cristi Price | Expérience généraleWe had the best experience with this staff - they even rescued the driver’s side door from a giant wasp nest one summer! 10/10 in all areas!!
MATT AND JENNIFER LENOUE | Expérience généraleI wouldn't recommend because this facility did not contact me when they discovered there was a leek in my storage area (5-20.). That is why I is "no" to question 1.
ANN SICKLES | Expérience généralevery good place to keep your belongings and a very good staff
TOM PALACIO | Expérience généraleNathan was always helpful when we had any type of question. I'd definitely recommend this storage facility. It's also affordable which is very hard to find.
RICH AND KRISTI KNOLL | Expérience généraleGreat service.
Privacy Request | Premières impressionsNice management Efficient Wish details of move in had been more upfront when reserving the storage unit online such as having the 2nd month free and not the 1st free, etc.
Privacy Request | Premières impressionsThe employees were very friendly and helpful. After a stressful day of moving, they made the transition very smooth. Great place and excellent pricing! I will highly recommend Polk Count Storage!
Privacy Request | Premières impressionsYou will be on gravel and have a 2 rise to sidewalk and 4 rise at door, loose on hinges, would not close. I fixed. Operator upgraded when they didn`t have size I requested.
Privacy Request | Premières impressionsGood and able to drive up to storage unit easily.
Privacy Request | Premières impressionsThe people who work there were extremely friendly and helpful. I was very happy with the entire transaction. Merci.
Privacy Request | Premières impressionsFriendly staff, clean facility.
Privacy Request | Premières impressionsPolk County Storage has been very helpful. They also have great prices for their storage units. I have no worries about my things being safe there.
Privacy Request | Premières impressionsThe people were courteous and helpful. The hours are only 8am to 6pm. They're open 7 days/week, which is good, but I work 6/week. I think 8 to 8 would be great hours.
Privacy Request | Premières impressions