Jason and Polk County Storage are so helpful and accommodating in every way - making renting a U-Haul extremely easy. We rent U-Haul trucks from them multiple times each year and truly appreciate all they do!SCOTT B.
Customer Reviews for Polk County Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Independence, OR 97351
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 6h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Charlotte C.
They even helped me hitch up the trailer!Patrick D.
The national phone number does not work correctly. Every time I called it would hang up on me. Also, unable to change reservation online.Jon H.
Le client n'a pas laissé de commentaire.Lisa M.
Le client n'a pas laissé de commentaire.Harry G.
this facility needs to be updated to accommodate larger RV'SDICK B. | Expérience générale
Le client n'a pas laissé de commentaire.Shirley H. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD W. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES I. | Expérience générale
The owner made it really easy to drop off. Quick and painless.MICHAEL T.
ABSOLUTELY no reason to purchase a trailer when you have access to amazing trailers at U-Haul. No need to store, maintain, or license. Just show up, they hook it up, and you're off and running errands. Customer service is beyond exceptional, THANK YOU JASON!Brian S.
Le client n'a pas laissé de commentaire.ALAN H.
Le client n'a pas laissé de commentaire.Linda C. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLOTTE W.
Le client n'a pas laissé de commentaire.Jacob C.
It was a pleasure doing business with y’allKatryna H. | Expérience générale
Le client n'a pas laissé de commentaire.Sylvia B.
Everyone working there did a great job! Great place to rent from!!!TAMERA MARIE F.
The equipment was clean but it had an odor to it.IRMA LAURA C.
Le client n'a pas laissé de commentaire.Debbie B.
Great customer service repJEREMIAH G.
Le client n'a pas laissé de commentaire.John C.
Our service was very friendly and helpful!Kaaren M.
keep Jeanine in your front office, she is a great asset to your company.Brian S.
Le client n'a pas laissé de commentaire.MATTHEW DALE T.
Daughter dropped off and said the whole process returning was less than 10 minutesDANIAL D.
The female "so-called traffic or equip. manager" I spoke to two different times was not at all helpful. She did'nt seem to wish to help me at all!!!ROLLAND DALE M.
Super fast check in, which was very welcome after a long move! Very friendly staff! Very satisfied with my whole UHaul experience!!!Curtis G.
Le client n'a pas laissé de commentaire.mike S.
Le client n'a pas laissé de commentaire.Aaron E.
Some items were damp or water damaged when I got them back, but the storage unit itself was a great deal for the price it was.Hannah R. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN C. | Expérience générale
Le client n'a pas laissé de commentaire.Capella C.
Le client n'a pas laissé de commentaire.Peyton H.
Le client n'a pas laissé de commentaire.DIXING Z.
LOL, when I think of something I will let you know. I've rented Uhaul as needed for decades.....NEVER had a bad experience!NATHAN EUGENE D.
Great price and clean. The staff is helpful.Alexis C. | Expérience générale
Friendly and helpful staff, clean facility. I will recommend in the future. Merci.JAMIE C. | Expérience générale
Great people, the only problem is, not having access to our storage unit, after hours, which was like 5 or 6 pm. Due to my husband's work hours, we could not go in, during the week days, had to move stuff in and out only on the weekends. But the people their, are awsome.Glenda A. | Expérience générale
These guys are awesomeWILLIAM H.
Le client n'a pas laissé de commentaire.Brittney D.
Le client n'a pas laissé de commentaire.John O.
Nothing to report, nice people!Angela A.
It was a great experience; no waiting because everything was verified online. Checkout was quick, and I had a copy of my receipt in my email before I left.Rey A.
Le client n'a pas laissé de commentaire.Zachary L.
Le client n'a pas laissé de commentaire.BRETT EDWARD C.
We were only in our unit for a very brief time, but both members of the staff that we interacted with exceptionally friendly, personable and professional. The gal that showed us some units in person when we first visited, toured us around the property and delighted my daughter with an extra long golf cart ride! We would definitely return to rent a unit again!Cristi P. | Expérience générale
We had the best experience with this staff - they even rescued the driver’s side door from a giant wasp nest one summer! 10/10 in all areas!!MATT AND JENNIFER L. | Expérience générale
At the time of pick up. Truck had check engine light. Location knew this. In addition the trucks steering was DANGEROUSLY loose. I could turn the wheel a 1/4 turn without any change in direction. Truck was also very dirty inside. Sticky liquid in the cup holder which I found out about after putting my phone and wallet in cup holder. Cab smelt horribly of B.O. .Jonathan N.
I wouldn't recommend because this facility did not contact me when they discovered there was a leek in my storage area (5-20.). That is why I is "no" to question 1.ANN S. | Expérience générale
very good place to keep your belongings and a very good staffTOM P. | Expérience générale
Friendly, efficient, easy access.Stephen S.
My experience was great it couldn't be more perfectGeorge B.
I was charged extra time use in error and after explaining situation to the regional manager, he was able to make a correction so I would get a refund. Thanks very much and I would use UHaul again.CONNIE M W.
This was an easy way to rent a truck and move this weekend. Thanks for all the help, SusanSUSAN ELAINE G.
Le client n'a pas laissé de commentaire.Donald D.
Again great experience.Angela B.
Le client n'a pas laissé de commentaire.Catherine L.
Le client n'a pas laissé de commentaire.Anthony V.
And cab rate of cigarette smoke. Trash on the floor on the passenger side of your door. It appears the person that had them before us smoked in the van cab. He also had the van for five days instead of the one day that he had rented it for giving him more time to smoke inside the van. The order was so strong it was hard to breathe.JUDITH W.
Le service à la clientèle était génial. He was extremely helpful and the truck was all ready to go. I was in and out with the truck in less than 30 minutes.STEPHEN ROSS B.
The man behind the counter was nice , friendly and explained the routine clearly. The truck was clean and in good condition. Using U-haul has been a good experience for us. It was this recent past time, too! Thank you, SDEAN ALAN C.
I am happy with the service, everything was quick and easy. Keep up the good work, and the friendly customer service ðŸ'ðŸ™‚Gloria B.
Le client n'a pas laissé de commentaire.Alison D.
With out my knowledge you changed my pick up location to your South Salem store, 12+ miles from my home. I went to the Independence store and no one had any knowledge of my reservation. Fortunately, Independence had two trailers and I was able to obtain one of these. i think this was irresponsible on your part and would have caused me a hardship had they not had the trailer for me.Jesse H.
Le client n'a pas laissé de commentaire.ERIN H.
Le client n'a pas laissé de commentaire.James B.
Staff was awesome. I was a walk in and was treated great. Everything I needed to complete my journey....kevin B.
Customer service was excellent!KAREN S.
Le client n'a pas laissé de commentaire.Fred R.
Truck I rented had some mechanical problems with the steering. It wanted to wander. Hard to keep it in the lane of trafficJesse H.
Janine was awesome.John E.
I was greeted and informed on what he was going to do while I waited...MARGARET J.
Le client n'a pas laissé de commentaire.JAMES W.
Very friendly staff and efficientJason F.
It's frustrating to have additional space taken up by a handtruck and moving blankets. I probably could have fit more things. This is scam-like, I feel. Also, we could have used a larger truck, i.e. 20 ft and larger, but only the 17ft truck was available.George D.
Le client n'a pas laissé de commentaire.tonya W.
Le client n'a pas laissé de commentaire.kelly H.
Cheerful and fast check in.ANDREW JONATHAN D.
Nothing! He was fast, efficient , friendly!Chris A.
Le client n'a pas laissé de commentaire.Susan W.
Appreciate the extra touches not found at other U-Haul locations: 1. A lock with a key for the back of the truck, so I did not have to supply my own lock. A windshield cover to keep the cab from getting too hot when it is parked in the sun. 3. A back door latch that works easily and does not have to be forced to close securely. Jason has been very easy to work with every time I rent from Polk County Storage. I appreciate the friendly service. Makes it very easy to be a repeat customer at this location!!SCOTT B.
Le client n'a pas laissé de commentaire.Kenneth S.
Le client n'a pas laissé de commentaire.GLEN Z.
Very easy to deal with, friendly and easy to get too. I know that I will be renting from this place again.Katrina T.
It was a great experience. I use mobile self checkout and went smoothly. Only one suggestion is to let customers that it may take like 15-20 minutes to complete the self checkout. My movers had to wait because of that. But all else was great! The manager at the location was very friendly, came to ask if all was going well when I was done my self checkout and when I returned the key.Rajeeb P.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Candace B.
We were unable to get the online system to scan the back of our driver's license which stopped us from being able to fully access our vehicle without support from the local dealer. However they were great.Kathryn E.
Le client n'a pas laissé de commentaire.Mark C.
Super friendly, helpful and the office was so clean and organized. It was great!Cinda D.
Everything was great!Michael H.
Le client n'a pas laissé de commentaire.Valerie C.
Le client n'a pas laissé de commentaire.Kristie W.
Both locations for the pick up and drop off were amazing! Some of the friendliest and kind individuals at both locations!colleen S.
Le client n'a pas laissé de commentaire.Lia C.
Le client n'a pas laissé de commentaire.SCOTT B.
They were very nice and accommodating when we needed to keep the truck an extra day even though it was reserved! Mercilori W.
Le client n'a pas laissé de commentaire.MICHAEL G.
Le client n'a pas laissé de commentaire.Randall O.
Everything went smoothly.cynthia G.
Le client n'a pas laissé de commentaire.Michael C.
Very clean and pleasant. The lady that help was very friendlykayla L.
Easy to work with and very helpful folk. The truck did everything we needed it to do with flying colors. Would absolutely come back again!Elizabeth W.
Great Customer ServiceMichael B.
It was the fault of the 1-888 associate that when I canceled a trailer on my truck reservation, they canceled the truck as well. So it was a big hassle for my driver who picked up the truck, but Polk County Storage fixed the reservation and was very courteous.Rosalie E.
Host was very friendly and helpful. True Oregonian hospitality. Thank you so very muchDavid C.
Le client n'a pas laissé de commentaire.Fahlene L.
Le client n'a pas laissé de commentaire.Albert V.
Le client n'a pas laissé de commentaire.Christopher P.
Nothing, easy to get, great people to work with. Double thumbs up.William H.
This one experience I was routed pretty far away from location to pick up a Hauler with short ish notice. No reflection on good help at location. Happy overall just the same. BE WELL!Sean M.
the app didn't work on my phone (couldn't get my camera to open to take and upload a new photo to dispute the existing photo). Most photos didn't match the current condition. Fuel was not full. Staff was very friendly and worked with me to get through the process but the mobile photo app was cumbersome and hard to see the photos to ensure condition matched. I don't think this is a viable process. Or use site's tablet, / phone not assume customer's phone can do the job for check in. Radio did not work - no stations tuned in.Kristen L.