Customer Reviews for Polk Express
(U-Haul Neighborhood Dealer)

Évaluation :

3

Truck had cigarettes in it

Évaluation :

5

Need to service trucks. Gas levels were incorrect

Évaluation :

5

The only problem I have is that I was over charged 100 dollars. What happened to my refund?

Évaluation :

5

There are several drop off places within a mile radius. I walked in and told the lady who I was, she checked and told me this was the right place. Told her about any issues I had with the trailer, signed more paperwork and gave address for mailing of deposit check because I paid with cash. Was told where to drop trailer and that's what I did. Very knowledgeable and friendly lady at the drop-off.

Évaluation :

1

Truck had dog hair everywhere. Fuel level was empty but paperwork stated 1/4. Rear door would not open. I had to drive the truck to mechanic but could not repair. Lady behind counter was alone at gas station and it took awhile to just get the keys because customers were waiting to pay for gas food etc.

Évaluation :

3

That location had the trailer I wanted so I went there. Computer/internet was very slow so picking up and turning in took 30-45min each. Don't go if in a rush.

Évaluation :

3

The air conditioning did not work in the truck, we had to make a 16 hour in mid august heat with no AC. After spending 2 grand on a rental truck you would at least expect the AC to be work. And the seat cushion was worn down so you had to sit crooked while driving. Very uncomfortable and unfortunate experience.

Évaluation :

5

Very helpful

Évaluation :

5

Uhaul corporate should do a better job of communication with the local rental facilities

Évaluation :

4

The lights( blinkers, break lights) would not work on the trailer. The girl called a manager who did not answer her call. There was no option to trade out. We had to use the trailer with the lights not working.

Évaluation :

1

It took an hour for the attendant to process our order: an hour.

Évaluation :

1

The only option given to me was to drive a truck with a check engine light on. A new option is needed replace the truck and maintain the vehicles you have.

Évaluation :

5

N/a

Évaluation :

5

Last minute break down having to rent a vehicle transport trailer was easily available. Pick up was a breeze and upon returning had to change our location drop off destination simply by calling. Very very please with prices as well. Thanks UHAUL

Évaluation :

2

If a customer arrives at a uhaul location for pickup, and the agent hooks the trailer to your vehicle, YOU would expect the same Disconnect service at the drop off location. I think uhaul web/internet drop off requirements are a horrible idea. Especially for renters who can't lift and disconnect the trailer's. Or have internet connection. I had to pay 2 gentlemen 25 to disconnect the trailer and park it in a space. Unbelievable and unsatisfactory.

Évaluation :

2

Never had to self check in a trailer during regular business hours. Kind of a pain.

Évaluation :

1

Ac and heat did not work, check engine light was on , check fuel cap light was on, wipers were inadequate, did not handle well at all.

Évaluation :

1

Where I order the truck to pick up it wasn't there. Had to go to another location. Trucks shouldn't be rented out of gas station/ stores

Évaluation :

4

Employees still in training. Main business is a convenience store with U-Haul secondary. Main person doing U-Haul hours are not 8 to 5 and she works 7 days a week. Staff was very friendly

Évaluation :

3

This was not the location I dropped my unit off at. I actually dropped it off at the Anacoco, Louisisana location. Not sure why the Leesville location is showing up unless the Anacoco location is a satellite location of the Leesville location.

Évaluation :

1

The guy did not hook up my trailer right! When I got to my destination I found out the trailer wasn't even connected! I could have been in a huge accident had it come off. I will never rent through uhaul again!

Évaluation :

5

This guy is the bomb. If I could give him and his staff 10 stars, I wpuld. Seriously, keep on keepin on brother.

Évaluation :

1

When put up no one was there to help I pull something in my back I am in a lot pain the plan I take it back with very very nice and help me

Évaluation :

4

I had a confirmation number for a truck in Alexandria, LA but it fell through for some reason. Had to drive 75 miles one way to Ft Polk location to pick the truck up. Ft Polk location was wonderful.

Évaluation :

5

Polite and courteous

Évaluation :

2

Took a long time to get a dolly

Évaluation :

4

excellent customer service

Évaluation :

3

Waited long time in convenience store while clerk waited on store/gasoline customers during which time she went back and forth to entering my information on application (I had pre-reserved this trailer!), print out was not legible - clerk had no knowledge of trailer use

Évaluation :

4

None.

Évaluation :

5

Nick was badass. Thank you for all the help my friend.

Évaluation :

5

Excellent service! Went the extra mile for you. Highly recommend using them. I would not hesitate to use them again. Thanks for the great experience!

Évaluation :

3

Tell customers to check the straps every stop for gas. Car was unsecured on one side.

Évaluation :

5

Very helpful and attentive

Évaluation :

1

Seller was rude , and not informative , gave me a trashed truck on the inside , and lied about mileage on the truck and I ended up payin more than I was suppose to . I will never go back to that location ever again !!!!!!

Évaluation :

5

Great customer service will be back!!!!!!

Évaluation :

5

Great service!

Évaluation :

5

Truck needs alignment done bad before someone else drives it. To be safe

Évaluation :

2

The address on their website was wrong, called the number and that was evidently a non-working number! Employee did NOT help or even offer to help!!!

Évaluation :

5

We experienced a blowout on the front driver's side. EverythIng that could possibly be done for us as seniors was done to make us comfortable & to meet our previous obligations. We were thankful to God we had good A/C & good radio signal while waiting to pass the time on a secondary road away from anywhere.

Évaluation :

3

Need more than one person working BC it takes a bit of time to get what you need, but otherwise it was fine.

Évaluation :

5

Great place to rent any moving trucks, vans and transportation trailers. Staff is very helpful and friendly. Overall 10 out of 10.

Évaluation :

5

In the uhaul I rented it REALLY needed an alignment. The breaks were jumpy and it's not comfortable for someone who is 6' tall. Thankfully it was only a local move. Driving approximately 5miles to each destination I was terrified while driving this vehicle. The location I rented it from was amazing and I go there everytime I need a uhaul. This uhaul just needed some Matenince.

Évaluation :

2

Facility did not have a wrench. Web site didn't specify what size ball was needed. employee did not come out to take off trailer when I returned it I brought it back early and still got charged for 2 days. when the price could have been adjusted

Évaluation :

1

Trailer area was extremely difficult to navigate. Everything was so closely packed together. The trailer I used was dirty and parts (chain hookups) were completely unusable. On a good note... the attendant was very helpful. He helped hook everything up and walked me through the paperwork easily. But overall, the parking lot was too small, and the equipment was not very well maintained.

Évaluation :

4

Make sure that the lights work before a customer purchase it.

Évaluation :

3

Fewer interruptions for other customers.

Évaluation :

4

It was to far away from where I needed to be

Évaluation :

2

I was told that I could return this trailer at another location. When I arrived there I was told no, I had to take it back to Leesville. Since I was late I was charged for another day. But when I rented the trailer the woman said I could drop it off at an alternate location. I'll never go back to that site again.

Évaluation :

1

Lights on trailer did not work. They then had my son to follow tem in the U-Haul truck too a shop to work on the lights. Took the shop over four hour to find and fixed the lights. Truck was not clean when my son picked it up and had to waite for them to clean it. Donot schedule anyone else to pick their truck up from this location.