The air conditioning did not work in the truck, we had to make a 16 hour in mid august heat with no AC. After spending 2 grand on a rental truck you would at least expect the AC to be work. And the seat cushion was worn down so you had to sit crooked while driving. Very uncomfortable and unfortunate experience.Brent S.
Customer Reviews for Polk Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Cristen F.
Le client n'a pas laissé de commentaire.antonio P.
Very helpfulJohn T.
Uhaul corporate should do a better job of communication with the local rental facilitiesSamuel F.
The lights( blinkers, break lights) would not work on the trailer. The girl called a manager who did not answer her call. There was no option to trade out. We had to use the trailer with the lights not working.BRANDON H.
Le client n'a pas laissé de commentaire.christina P.
Le client n'a pas laissé de commentaire.Grant B.
It took an hour for the attendant to process our order: an hour.CHRISTOPHER ADAM G.
Le client n'a pas laissé de commentaire.Andre B.
Le client n'a pas laissé de commentaire.Kenneth S.
Le client n'a pas laissé de commentaire.JOSHUA W.
Le client n'a pas laissé de commentaire.Matthew A.
The only option given to me was to drive a truck with a check engine light on. A new option is needed replace the truck and maintain the vehicles you have.Damon H.
Le client n'a pas laissé de commentaire.mehrdad K.
Le client n'a pas laissé de commentaire.Jonathan H.
Le client n'a pas laissé de commentaire.Tommy S.
Last minute break down having to rent a vehicle transport trailer was easily available. Pick up was a breeze and upon returning had to change our location drop off destination simply by calling. Very very please with prices as well. Thanks UHAULCody A.
If a customer arrives at a uhaul location for pickup, and the agent hooks the trailer to your vehicle, YOU would expect the same Disconnect service at the drop off location. I think uhaul web/internet drop off requirements are a horrible idea. Especially for renters who can't lift and disconnect the trailer's. Or have internet connection. I had to pay 2 gentlemen 25 to disconnect the trailer and park it in a space. Unbelievable and unsatisfactory.Eric F.
Never had to self check in a trailer during regular business hours. Kind of a pain.Daniel M.
Le client n'a pas laissé de commentaire.Winford R.
Le client n'a pas laissé de commentaire.Michael J.
Le client n'a pas laissé de commentaire.Ashton C.
Ac and heat did not work, check engine light was on , check fuel cap light was on, wipers were inadequate, did not handle well at all.Kate S.
Where I order the truck to pick up it wasn't there. Had to go to another location. Trucks shouldn't be rented out of gas station/ storesRobert W.
Le client n'a pas laissé de commentaire.Kenneth S.
Le client n'a pas laissé de commentaire.Susan P.
Le client n'a pas laissé de commentaire.nikhil P.
Le client n'a pas laissé de commentaire.Harla L.
Le client n'a pas laissé de commentaire.JONAS S.
Employees still in training. Main business is a convenience store with U-Haul secondary. Main person doing U-Haul hours are not 8 to 5 and she works 7 days a week. Staff was very friendlyjim C.
This was not the location I dropped my unit off at. I actually dropped it off at the Anacoco, Louisisana location. Not sure why the Leesville location is showing up unless the Anacoco location is a satellite location of the Leesville location.Mark S.
Le client n'a pas laissé de commentaire.RONNIE F.
The guy did not hook up my trailer right! When I got to my destination I found out the trailer wasn't even connected! I could have been in a huge accident had it come off. I will never rent through uhaul again!Starlynn A.
Le client n'a pas laissé de commentaire.Warren S.
This guy is the bomb. If I could give him and his staff 10 stars, I wpuld. Seriously, keep on keepin on brother.Adam S.
When put up no one was there to help I pull something in my back I am in a lot pain the plan I take it back with very very nice and help mecarla B.
Le client n'a pas laissé de commentaire.Jacob W.
I had a confirmation number for a truck in Alexandria, LA but it fell through for some reason. Had to drive 75 miles one way to Ft Polk location to pick the truck up. Ft Polk location was wonderful.Bickey Q.
Polite and courteousTERRENCE C.
Took a long time to get a dollyGreg B.
excellent customer serviceLINUS T.
Le client n'a pas laissé de commentaire.joe W.
Waited long time in convenience store while clerk waited on store/gasoline customers during which time she went back and forth to entering my information on application (I had pre-reserved this trailer!), print out was not legible - clerk had no knowledge of trailer useBarth O.
Le client n'a pas laissé de commentaire.OWEN B.
Le client n'a pas laissé de commentaire.artie M.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.bobby S.
Nick was badass. Thank you for all the help my friend.THOMAS B.
Le client n'a pas laissé de commentaire.Kimberly L.
Le client n'a pas laissé de commentaire.tyler H.
Excellent service! Went the extra mile for you. Highly recommend using them. I would not hesitate to use them again. Thanks for the great experience!DAVID G.
Le client n'a pas laissé de commentaire.ashraf A.
Le client n'a pas laissé de commentaire.ashraf A.
Tell customers to check the straps every stop for gas. Car was unsecured on one side.Domek F.
Very helpful and attentiveKaren C.
Seller was rude , and not informative , gave me a trashed truck on the inside , and lied about mileage on the truck and I ended up payin more than I was suppose to . I will never go back to that location ever again !!!!!!KAMAR M.
Great customer service will be back!!!!!!TIFFANI O.
Le client n'a pas laissé de commentaire.freddy M.
Le client n'a pas laissé de commentaire.hedie S.
Le client n'a pas laissé de commentaire.teresa C.
Great service!Allen B.
Truck needs alignment done bad before someone else drives it. To be safelevi W.
The address on their website was wrong, called the number and that was evidently a non-working number! Employee did NOT help or even offer to help!!!Michael M.
We experienced a blowout on the front driver's side. EverythIng that could possibly be done for us as seniors was done to make us comfortable & to meet our previous obligations. We were thankful to God we had good A/C & good radio signal while waiting to pass the time on a secondary road away from anywhere.Casandra Y.
Le client n'a pas laissé de commentaire.CHRISTOPHER C.
Need more than one person working BC it takes a bit of time to get what you need, but otherwise it was fine.MELODY J.
Great place to rent any moving trucks, vans and transportation trailers. Staff is very helpful and friendly. Overall 10 out of 10.Nicholas W.
Le client n'a pas laissé de commentaire.Shavar G.
In the uhaul I rented it REALLY needed an alignment. The breaks were jumpy and it's not comfortable for someone who is 6' tall. Thankfully it was only a local move. Driving approximately 5miles to each destination I was terrified while driving this vehicle. The location I rented it from was amazing and I go there everytime I need a uhaul. This uhaul just needed some Matenince.MEGAN B.
Facility did not have a wrench. Web site didn't specify what size ball was needed. employee did not come out to take off trailer when I returned it I brought it back early and still got charged for 2 days. when the price could have been adjustedTasha L.
Trailer area was extremely difficult to navigate. Everything was so closely packed together. The trailer I used was dirty and parts (chain hookups) were completely unusable. On a good note... the attendant was very helpful. He helped hook everything up and walked me through the paperwork easily. But overall, the parking lot was too small, and the equipment was not very well maintained.Jeremy M.
Make sure that the lights work before a customer purchase it.Gina H.
Le client n'a pas laissé de commentaire.JAY N.
Fewer interruptions for other customers.DAVID C.
Le client n'a pas laissé de commentaire.JOAN V.
It was to far away from where I needed to beBELTON S.
Le client n'a pas laissé de commentaire.ROBERT J.
I was told that I could return this trailer at another location. When I arrived there I was told no, I had to take it back to Leesville. Since I was late I was charged for another day. But when I rented the trailer the woman said I could drop it off at an alternate location. I'll never go back to that site again.JOHN G.
Lights on trailer did not work. They then had my son to follow tem in the U-Haul truck too a shop to work on the lights. Took the shop over four hour to find and fixed the lights. Truck was not clean when my son picked it up and had to waite for them to clean it. Donot schedule anyone else to pick their truck up from this location.JERRIE C.
Le client n'a pas laissé de commentaire.KIMBERLY J.
Le client n'a pas laissé de commentaire.TAIBA M.
I have rented u haul trailers many times, and have always had a good experience. This past rental was terrible. It took almost 45 minutes just to rent the trailer, on account the clerk kept walking to assist other customers in the middle of my transaction. The did not inspect the trailer prior to me renting it and it was filled with trash. The trailer was also backed up in a Corner with another trailer parked in front of it, which I had to move. Once I brought the trailer back, they tried to tell me it was late and was going to be charged a late fee. It was 24 hour rental and only used for approximately 6 hours. I had to point out the date and time multiple times before they agreed it wasn't late. Overall it was a poor experience, which is unfortunate because all of my previous experiences have good.CHRISTOPHER C.
We called ahead of time because we got delayed a few minutes due to weather conditions and the guy receiving the returned trailer was understanding and very helpful:)REBECA G.
We had to travel an extra 20 miles one way to pick up the truck when our reservation was for a location just 2 miles from us! It was an extra 40 miles we're getting g charged for! I will NEVER use Uhaul again!!#JODY Q.
The guy at Polk Express was rude and trying to get more money out of us because he saw that my husband was in the military. He was disrespectful and tried to overcharge us, saying our truck was supposed to be delivered at 9am, when our reservation said 10:30am. He kept arguing with us and even AFTER I called customer service to confirm my time, he still gave us attitude and attempted to charge us extra. My husband and I will never drop off there again.KEYANA C.
Reserved a 5x9 trailer via web site and it said it had motorcycle chick but the one I got did not. Not very good to haul a motor cycle. Fix the system there are 2 5x9 trailers one with and withoutGREGORY C.
I wasnt told on the phone they did not accept checks. I also wasnt told there would be a deposit, i was only given the amount I would be charged fir the 24 hr period bbRhonda D.
Personnel were very unprofessional at this location. I had to wait in line to pick up my uhaul and if another customer entered the store they would stop my transaction to assist them. Something that should've taken 5 minutes turned into 45.TONJA C.
It was clean from the outside but not clean and smells bad inside the cabin.and it works great.NAWFAL H.
Nick does an excellent job and he's maintains the single best customer service experience I've ever had at a U-Haul location. He is, however, just one indivial doing easily three individuals' work.CRAIG P.
Le client n'a pas laissé de commentaire.WILLARD B.
Le client n'a pas laissé de commentaire.DAMETRA T.
Le client n'a pas laissé de commentaire.SHILAIN T.
Le client n'a pas laissé de commentaire.DANIEL N.
I broken down with a flat tire which was a redcap tire and i set side the road for 2 hour before help came and the A C quit working in the truck i set in 90 degree heat on I 12 & 1 10 AC DIDN'T START BACK UP UNTIL I HIT FLA. I AM NOT SATISFIED WITH THE SERVICE AT ALL.HARRIETTE Y.
I was issued a car dolly that was defective, the person that issued the dolly to me did not come to my vehicle to assist with the attachment nor did they even know the status of the equipment. I have rented car dollies before and the attendant came out to insure proper hook up and to brief me on the proper use of the equipment. This did not happen on this particular occasion and the dolly I was issued had a ramp (on the passenger side) that had no stop on it, so when the front wheel drive vehicle I attempted to load on it pulled the ramp out and fell off the dolly, causing damage to the vehicle. Now I am attempting to file a claim with U-Haul to get the damage repaired. I was offered the insurance however the full coverage was not explained to me.GILBERT M.
Le client n'a pas laissé de commentaire.DUSTIN C.