Évaluations des clients Ponderosa Auto & Tow

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Ponderosa Auto & Tow

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Cindy S. le

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Le client n'a pas laissé de commentaire.

Berney V. le

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Le client n'a pas laissé de commentaire.

Kathleen L. le

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Carry more supplies like tie downs, etc.

Marilyn O. le

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all good it was a convenient drop off location for us. Thank you,

gloria m. le

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Everything was great, easy pick up and drop off, owners were outstanding. will rent again!!!

Kelsey R. le

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Le client n'a pas laissé de commentaire.

jody b. le

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The drop off location wasn't open. The sign indicating that and how to handle return was not in a prominent location and, frankly, this place, which is in the middle of nowhere, looks like a wrecking yard.

Jennifer S. le

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Fran and Phil are amazing people !!! Loved the shop, the service, the kind and funny duo made my 1st uhaul experience comfy and stress free!! Thank u Fran & Phil

Lisa K. le

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Le client n'a pas laissé de commentaire.

Kathy c. le

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Le client n'a pas laissé de commentaire.

Edwin H. le

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Le client n'a pas laissé de commentaire.

Tracy H. le

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Le client n'a pas laissé de commentaire.

Berney V. le

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The place is a dump

Nikki W. le

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Thank God for Phil & Fran at PonderosaU Haul. They are the best. Stupid corporate U Haul called and told me the night I rented the trailer that the only drop off location was over an hour away (2 hour round trip). This, after they screwed me on the pickup location (see note above). Good thing this is a very small town and I was able to resolve myself and inform U Haul. Jerks. 10 stars for Ponderosa, zero stars for UHaul web sites and corporate peeps.

Cherise W. le

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Le client n'a pas laissé de commentaire.

Peter W. le

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The people were great, friendly and efficient

William S. le

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Check engine light came on and did not clear after fueling. It was after work hours, and I didn't know what to do, I cancelled job and turned equipment back in. Mileage charges are exhorbitant, how about a flat rate option for those us us doing local moves?

paula s. le

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The return was hard to find. That God my daughter knows the area she went with to return the truck

Nikki W. le

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Great people! Super helpful!

ALAN W. le

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Le client n'a pas laissé de commentaire.

stacy p. le

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Le client n'a pas laissé de commentaire.

peter r. le

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very nice and kind people they will treat you right

Derek H. le

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Phil and Fran are great! They were very helpful and easy going.

Monica R. le

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Easy drop off, no hassel and staff were polite.

Patrick T. le

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Le client n'a pas laissé de commentaire.

Kim H. le

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Le client n'a pas laissé de commentaire.

Bob L. le

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Le client n'a pas laissé de commentaire.

Joshua K. le

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Le client n'a pas laissé de commentaire.

Patrick T. le

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Le client n'a pas laissé de commentaire.

JILL C. le

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When we went to pick up the truck in Ahwahnee CA there was no one there. We tried to do a 24/7 pick up but there was no WiFi. Very poor planning on part of UHaul. Thank you for letting us get the truck in Mariposa.

Paul K. le

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We forgot something in the truck side, oops.

Joseph C. le

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Pulled into the parking lot not sure where to go. A gentlemen came out of the office and directed me inside. The lady inside was very friendly and as we chatted the gentlemen inspected the truck and all was well.

Barbara G. le

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They were great. Had a little trouble at pick-up because of computer issues, but they were resolved with the help of U-Haul's IT Dept.

Edward B. le

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They got in contact with Corporate, filled out notes, corrected issues, and inspired me with confidence

Erich g. le

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Le client n'a pas laissé de commentaire.

Kathleen G. le

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Thank you so much for your great customer service.

KIM H. le

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Le client n'a pas laissé de commentaire.

Sarah S. le

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Joanne my customer service representative inadequately performed her job in customer service. The facility was closed due to unforeseen circumstances and should have reflected such on the website. I have a disabled husband and myself 8 months pregnant and was discouraged to deal with uhaul and will never go through uhaul ever again.

Allison C. le

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No improvements needed for Ponderosa U-Haul location, this location provides excellent service. It is especially comprehensive for a rural area.

beth b. le

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Le client n'a pas laissé de commentaire.

Terroll F. le

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Nothing

david C. le

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Le client n'a pas laissé de commentaire.

Kevin K. le

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Le client n'a pas laissé de commentaire.

SOREN M. le

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Le client n'a pas laissé de commentaire.

Beth P. le

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Le client n'a pas laissé de commentaire.

STEVE K. le

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Pick up location managers were outstanding and most helpful I have every experienced

susan t. le

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Great friendly, knowledgeable folks.!

David M. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

Maureen M. le

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After-hours drop-off was a godsend.

Kurt D. le

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Le client n'a pas laissé de commentaire.

marcos s. le

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Le client n'a pas laissé de commentaire.

donald s. le

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renting the uhaul was a last minute thing and I called a couple other uhaul places and they said I could reserve one but they were out of the size trailer I needed,well the ponderosa auto and tow has uhauls they rent,a friend reminded me so I called them in a last resort,and they were very professional and helpful,they told me they had a trailer that I needed and said they would hold it for me until the next morning,when I got there it was ready for me with the moving blankets that I told them I needed,so yes these people was very friendly and extra helpful and I will tell everyone about them who needs to rent a truck or trailer

Jeff K. le

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None

patricia c. le

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Phil and Fran Stepp are the nicest UHaul reps I have ever met. Very kind and helpful.

Mark P. le

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Couldn’t get Truckshare 24/7 to work and they were closed but they called me later that day told me to come back and they opened the office just for me.

Maximiliano D. le

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The personnel who helped us was a very good, and nice person. So helpful, instructions are well explained, and sharing his knowledge about Uhaul. Phil and his wife's place is highly recommended. Thanks.

Joe B. le

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Le client n'a pas laissé de commentaire.

brian c. le

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Great people, friendly service. Everything was ready on a timely basis. P.S.: They KNOW how to sell your insurance.....

Burt C. le

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Phil is always great which is why we deal with him. It always comes down to personal service.

GLEN R. le

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Le client n'a pas laissé de commentaire.

SYED A. le

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I wanted the equipment in Merced. So I had to travel extra 40 miles to get the equipment. The location by itself was great

Oscar G. le

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Remote location from town, so much, I spent almost 1/4 tank and got penalized for not leaving at the agreed level.

Gary L. le

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Friendly and helpful

james M. le

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Le client n'a pas laissé de commentaire.

Erik M. le

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Le client n'a pas laissé de commentaire.

Leonard B. le

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Friendly and helpful folks, A pleasure to do business with. Also the most unique location, Thanks

Tom T. le

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Le client n'a pas laissé de commentaire.

JAMES E. le

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Le client n'a pas laissé de commentaire.

Nikki W. le

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Le client n'a pas laissé de commentaire.

Brent L. le

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Le client n'a pas laissé de commentaire.

susie h. le

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Le client n'a pas laissé de commentaire.

GIL N. le

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Le client n'a pas laissé de commentaire.

Adam A. le

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I love the new F650 26’ truck. Would be nice to get such a good truck for local rentals too.

John p. le

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Staff was very helpful and friendly and made sure I was all set on an otherwise hectic moving day. The only hiccup was that I was not told that my car would be locked inside the gate of the facility due to an after-hours return. Luckily the staff was around during my truck return and was able to unlock the gate for me so I was able to get my car out.

kim l. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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The service was excellent. The location is a bit out of the way.

Teresa G. le

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This place is wonderful. They are super nice and helpful.

James F. le

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Le client n'a pas laissé de commentaire.

Edwin V. le

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Le client n'a pas laissé de commentaire.

Richard W. le

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Ponderosa towing is located in the mountains where there is no cell phone service which made it impossible to complete the return U-Haul after hours app on my phone. The place the truck is supposed to be parked in is located on a corner and it requires that you back across the road and then back the truck into a very tight spot it seems like an accident waiting to happen. I drive a fire engine for a living and it was pretty difficult to back the truck in the dark into their lot and avoid hitting all of the equipment parked in the lot.

bill m. le

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Le client n'a pas laissé de commentaire.

mathew s. le

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I had an 8am drop off time and i arrived at 8:15. There was a gate that was unlocked but not open. I tried to find help and went into the office and the woman that was there rudely told me they didnt open until 9:00. I needed to park across the street. And drop the keys in Dropbox. I had just finished four days of packing a house, driving and unpacking a bigger truck than i wanted.spending more money on fuek than I wanted and then get treated like dirt because i thought somebody forgot to open their gate. She is mean and will not use them again.

dennis w. le

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the owners of Ponderosa Auto & Tow were professional and very helpful, highly recommend.

Kirsten O. le

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Le client n'a pas laissé de commentaire.

Matthew J. le

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Le client n'a pas laissé de commentaire.

D. Ryan L. le

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I don't recall seeing the rental time when reserving the truck. The local dealer called ahead of time to confirm my pick up time and she modified the rental time from 10 hour to 24 hour. When I checked out my initial bill was for 2 time periods of a 10 hour rental. It has been corrected and billed correctly. Thank you

nickie w. le

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Le client n'a pas laissé de commentaire.

Rosemary C. le

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Le client n'a pas laissé de commentaire.

Linda A. le

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Great customer service!

Margaret R. le

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Le client n'a pas laissé de commentaire.

nikki h. le

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Le client n'a pas laissé de commentaire.

Mable G. le

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Ponderosa Auto & Tow where Excellent. They where helpful, friendly , very nice to work with. I will recommend them to all my family, friends & co workers Thanks Colleen

Kirsten O. le

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This place is great! Very helpful and friendly.

Rachael O. le

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Le client n'a pas laissé de commentaire.

Jon Y. le

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Don't fix what is not broken. They were the best when I got there over 16 years ago when I first dropped one off and they are still the best as I picked one up leaving Mariposa.

Cari L. le

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The office personal were very helpful and fair minded, We would recommend

john b. le

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The only issue i would have was there was no cell phone reception at the location, making after hours self drop off difficult, however I wouldn't say thats any fault of the buisness, just happens to be a dead zone

Paul F. le

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Great job. Convenient location. Will rent from you again.