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Ashley S.
Customer Reviews for Poppa Ed's Taxi
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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DC 1800 S - very hard to change gears. Patt is great
Pierre D.It was amazing experience would absolutely recommend and customer service wa0s impeccable ty uhaul for making moving less stressful
shannon H.No improvement necessary. Very satisfied with vehicle rental and customer service provided by owner, Jason. 珞 This is my second rental at this location and I would return/recommend this location anytime.
Tamara M.Only thing was not a fan of the $130 charge of a different location not their fault, wish I was told before u haul charged me the $130 extra
Shelley G.Great location with fast friendly service. Highly recommended
Steven B.Staff were excellent had a thorough knowledge of U-haul equipment and specs. My only thought would be to have a bit better sign to know which building entrance to use.
Peter D.Super friendly and helpful staff. Your paperwork was difficult to complete and required multiple retries for the links to work. Example license photo on iPhone etc.
pierre D.I was very disappointed that th is rental ended up costing more over $100 including gas for 2 1/2 hrs. You advertise $19.95. I understand there are other costs but over $100.00. I will not recommend or will I ever rent one of your vehicles again. Your dispatcher was busy answering phones for your taxi company. Nobody gave me any indication of the cost. I have my own insurance, but was not given the option to use it. Very disappointed.
DEBBIE L.The interaction between the staff was good person to person. The one thing is after hours the phone message box was full.
ERNESTJ D.I went to pick up a large trailer. The people were very nice, but I am a small woman and I was expected to be able to be able to pick up the tongue of the trailer and get it onto the hitch by myself. I am comfortable with hooking up the trailer etc… but there is no way I could have lifted that trailer by myself. There was not a jack or a crank to help me. Thank goodness one of the women there was able to come help me, but even with the two of us, it was a struggle. This is very concerning to me. These trailers should be accessible to everyone- big or small.
Lenore D.Good people and great service at this location. Ill be back
Bill K.I specifically asked for a truck with a 2†towing receiver, after arriving and checking van, it had no 2†receiver, but a welded on 2†ball to bumper. I needed receiver to have a 1-7/8†ball to tow a trailer. When brought to attention to attendant he checked it out, but shrugged it off without offering alternative or compensation, so now I'm into the move, and stuck. So, went through move with trailer left behind. I called attendant to look for compensation for inconvenience, , left voice mail, now 2 days later. No follow up. Would not recommend this location ever
SEAN C.Staff was extremely friendly and helpful.
Michelle B.Quick and easy
Ron R.This location was absolutely amazing and made my first uhaul rental experience as easy as possible. They walked me through step by step and answered all my questions and eased any concerns
Wayne B.The pick up location was a hot mess, as was the vehicle. I had to clean the windscreen and dash myself. The personnel in the dealer were extremely friendly and a pleasure to deal with.
MARK K.One of the easiest vehicle rental bookings I've ever experienced. Great crew at this location, no bs just handled the business honestly and straight up. I will only rent from here when I need a truck in the future. 10 out of 5 starts. Excellent!
Adam J.Jason and his team were so welcoming and kind, such great service!
John P.Thanks for your assistance!
Jennifer E.Only problem was when the truck was brought back the girls in the office were too busy eating their lunch to inspect the vehicle when the driver was there. They did it after he left.
Jamie M.The lady was really occupied and had me waiting a full hour and I was the only person in the location at the time
Brian P.Nothung at all! Ive rented uhaul at least 4 times and this place was by far the best customer service!
rachel C.This site is excellent and the people very helpful!
Harold F.New wiper blades
Tonya W.i did upload pictures as to show some marks on the front bumper; however i do not suspect this happened under the care of poppa ed's taxi. this location has the best service all around and will go the extra mile for the customer
Corey T.Parking lot covered with ice. Slipping hazard all over. Seats covered in pet hair.
Frezaan S.My experience was excellent from start to finish. I will definitely use this service again in the future and will recommend to my family and friends. Merci.
Jennifer M.Very happy with there service..
WANDA H.Equipment is too expensive and had issues getting my deposit refunded.
SHEILA L.I thoroughly enjoyed working with all of you. I would simply suggest that you keep doing exactly what you are trying to accomplish for your staff and your business. Thanks again for all of your support.
patricia J.The service was impeccable! Friendly and easiest rental I have ever done!
Sheri-Ann H.Great service!
Robert B.The agent was no knowledgeable about the booking process, he rented the truck for one way and when i checked the invoice it was booked for 2 days, when i enquired about it he told the system will do it by default and you can call customer service after drop off the truck, i droped of at abother destination and told the employee at drop off for the credit for early drop off and ge was not aware and couldnt help me. I called customer care and when enquired about it they told tgere is nothing about credit back for early drop off. The entire sysmtem is uncoordinated and most the employees dont have much idea about what they do. Customers like me loose our money by following there misinformation. U haul is a big scam. I am totaly unsatisfied.
Zacharias J.