Customer Reviews for Portola Valley Hardware
(U-Haul Neighborhood Dealer)

45 évaluations

112 Portola Rd   Portola Valley, CA 94028

(650) 206-2047

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam - dim : 10h am à 4h30 pm

Services dans cet établissement :

Pour nous contacter

(650) 206-2047

112 Portola Rd
Portola Valley, CA 94028

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam - dim : 10h am à 4h30 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank D. 
Évaluation :
5

It cost more than advertised.

Andy H. 
Évaluation :
5

So convenient to pick up the van right in Portola Valley. Great value. Exactly what I needed. Great service by the folks at Robert's Hardware.

Sean B. 
Évaluation :
5

I love having this small U-Haul outlet in our neighborhood. It saves so much time and miles!

Curtis T. 
Évaluation :
5

Excellent service: straightforward, courteous, efficient. The best uhaul thus far.

Fernando B. 
Évaluation :
5

I originally made an online order ahead of time, I received an email confirmation for portal valley. However day of, I was told to pick up the truck from East Palo Alto. I called Portola valley hardware, and they stated that they did not have a reservation for the truck. They did state that they had the same sized truck that was not currently reserved. Therefore i canceled my original reservation and just went Portola valley to pick up and make a new reservation. Why did this happen? It was a bit tedious to have to go through a whole new reservation. Thankfully there's was still a truck available at Portola Valley. The manager at the hardware store was very helpful.

Constance D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIHAIL K. 
Évaluation :
5

The location was great but I returned the van after hours and I don't understand why I was charged the amount I was charged.

Lauren V. 
Évaluation :
5

The people at the facility were excellent and helpful when I returned the truck. I have not rented a U Haul in several years. Some of your procedures I was unaware of, but they guided me through the process.

Jon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

The experience was just wonderful, helpful and courteous people there - also personable and trying to make it as anxiety free as possible. We brought the U-Haul back 5 min before the closure and they were still happy to complete all the tasks with us on a Saturday night. Fast and knowledgeable - overall, it was a pleasure

Stefan U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hamid B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank P. 
Évaluation :
5

PV hardware is a great location and they offer great service. I have no complaints at all about anything.

Diane G. 
Évaluation :
5

App is terrible. Don't keep trying to sell me something else when I want to check out. App would not work for return. Would not recognize mileage after taking picture multiple times. Had to use staff in store to return who was great.

Mike H. 
Évaluation :
5

This was so incredibly convenient and such a great asset to our community. The folks at Portola Valley Hardware were so helpful and made it very easy to rent the truck and return it. I would highly recommend their location to anyone wanting to rent a truck. thanks

Diane G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saurav B. 
Évaluation :
4

Sure was a bit remote, but at least felt very safe!

Wendy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorry F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Blakely P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Online pickup and return was completely dis functional

Gerald M. 
Évaluation :
5

The team here was incredibly knowledgeable and helps us set up the trailer we rented. Would highly recommend renting from this location.

Emma F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA B. 
Évaluation :
5

The trailer had much more sScratches and bumps they did not show up on the photos. But overall I was super satisfied with renting the trailer in the pick up and return was going so smooth

TINNA D. 
Évaluation :
1

On 1/16/2021 I rented an auto transport trailer from Portola Valley Hardware. The store manager informed me that I should return the trailer to Redwood City so I simply follow his instructions. I returned the trailer as intended and yet I was informed by your company that there were additional charges. I am extremely unhappy with the way the situation was handled. I am hopeful that someone from corporate will contact me.

OMAR L. 
Évaluation :
5

Great location and great service.

Hamid B. 
Évaluation :
4

Too bad there was so much to do at rental time. I could have easily photographed my license and filled in other info in advance, but NO. Please fix this.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin C. 
Évaluation :
4

The truck's back door would not close so I was asked if I would mind driving to Redwood City to have it repaired. I did not mind. The spring coil was loosened up a bit and the problem resolved. The guys at Redwood City U-Haul were great and offered to clean the cab. The truck performed perfectly from CA to Boise ID. Thank you!! I transported an older family member and was grateful to not break down along the way. All the best, Cher~ www.CherRowland.com

CHERYL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lovinda B. 
Évaluation :
4

Liked the service even if I had to drive an extra hour for my tow trailer. Merci

FILI C. 
Évaluation :
1

They locked my family in a cage and went home. Literally. I spent an hour to get someone on the phone and get out of the cage. They treat their customers like... very poorly. Unbelievable they're allowed to even contact people.

victor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C. 
Évaluation :
2

The people working at the Hardware store were trying their best to get us set up and out the door as quick as possible, but it was clear that they did not have the training needed with the UHaul software system to either make the process efficient or enter the correct information. I was later called by UHaul to ask if I wanted to cancel my reservation. Somehow my picking up the vehicle was not registered into the system. I was also charged for insurance that I did not elect to pay for.

Gary G. 
Évaluation :
3

It took almost 90 mins to check out the truck. They were new to UHaul and there was little wifi to do the online stuff my phone needed to do to complete the setup. Plus their wifi didn't work.Then they only had 12 blankets when I reserved 24, so I had to go to a second location to get more blankets. Nice people, but still working out the kinks.

Larry N. 
Évaluation :
5

This is my second experience with Truck Share. I think the concept is great, and I really appreciate the convenient truck storage location. But the phone app needs work. It is cumbersome, awkward, , redundant and really annoying - when it works, which was not the case yesterday morning. I had to wait 30 minutes on hold for help from customer service, then get to my Truck Share account through a back door (not the app) to pick up my vehicle.

David R. 
Évaluation :
5

The pick-up process was a little cumbersome, including waking up my wife to verify my identity. What would have happened if she didn't answer the phone - would I have been prevented from picking up my reserved rental? I hope that for subsequent rentals at this location I will be in the U-Haul database and that will make this simpler.

David R. 
Non les évaluations ont été soumises pour cet établissement.

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