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Bridgette M.
Customer Reviews for Postal Annex Bonita Chula Vista
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff were friendly and professional. Great customer service!
Ricardo P.Very friendly
Francis D.Excellent service.
Juan R.The truck was clean , but not well maintained . The steering was very bad and the brakes need work . Overall a good transaction experience but not a good truck experience.
Jeffrey L.There isn't much to say about the drop off besides I've never been more happy to drop off a truck and be done with a business. However the drop off location itself was great, no problem.
Jenna A.The gas was stolen from the truck and they damaged the gas line. We had to change trucks.
Salomon P.Post signs on where to leave the truck. Nowhere does it say that the drop box is on the back of the building near a Raley's loading dock. I was also charged for gas and a cleaning fee when I filled it just as much as I got it and it was dirty when I got the truck. Why should I have to clean someone else mess?
Richard W.The employees were extremely helpful and accommodating, very professional and friendly.
Matthew S.Good customer service and very helpful
Earl B.Very nice people, nice owners, and easy to deal with. Also very honest, a rarity these days. I highly recommend this location.
Michael C.Friendly people and great service.
Gary G.Keep doing the good job!
Waldo G.first time that i have ever got charged for not enough gas or being dirty. i blame myself because it was dirty inside the driver and passanger area when i got it. I saw it. I noticed it. I didnt get out and go back inside to report it because i assumed they knew the condition. Trust me i would have cleaned it if i would have known i would of got charged for it. i have rented from uhaul many many times and i know better but i just brought it back in the condition it was in. as for gas why would i not put enough back in and get charged double than if i put it in. you can tell by the mileage i wasn't driving around so the 35 i put in should have been suffice as it was on the same 3/8 line it was when i picked it up. so definitely this experience was the worst ever. i have rented too many times too not turn in correctly this time. i will never ever pick up or drop off without an inspection again. if i rent again .
andrea P.I made a reservation for a 15 ft truck with a ramp one week in advance. I hired people to help me with my move (4 bedroom house). I called yesterday and they confirmed the truck would be ready at 10 am. When I went to pick it up today, they only had a 10 ft truck with no ramp available. When I told the owner this was not what I reserved, he started yelling at me, saying that it was my choice is take what he has or that should go somewhere else. Extremely disappointed with the way I was treated and how much more difficult this made moving day for my family.
Antonio R.I have rented trucks from this location multiple times and they are the absolute BEST in speed, care and overall customer service.
Wesley S.Very nice & professional. Place was clean & inviting. Quick turnover.
CAROLINE S.They are so niceã€service is good，thank you so much.
Yuanfei H.Everything was great. The truck was ready when we got there. I've been to this Postal Annex location many times and the people are prompt, knowledgeable, and very friendly.
LINDA R.The owner or manager of that location failed to inform me that he was unable to remove a charge from my total rental amount. THEN he failed to tell me that he had to charge me twice!! I was charged for the amount that included an item I needed to be removed and the amount without the item. So my bank account (debit card) has to be refunded the incorrect amount. I'm the meantime, I will be overdrawn because of automatic bill payments I set up. And the WORST part is I didn't find out about a refund until I called and remained on hold for over 20 minutes! The call center customer service representative had to explain I was being refunded, she also had to send my email confirmations of the refund because the store owner FAILED to INFORM ME!! Worst customer experience ever!!!
ROSALINA H.Great service on short notice ;-)
JERMAINE M.Nothing. Everything was perfect.
Santiago R.The owner/operator (I think his name was Pankaj) was one of the friendliest and most helpful people I've ever met! Great service!
WESLEY S.The people at the Postal Annex were great.
LUIS G.The owners/operators there at Postal Annex Bonita were Extremely courteous and worked hard to help me get the van I needed to rent. It was a really awesome experience and I was really pleased with their customer service as it far surpassed my expectations.
BRIAN E.Personnel amical
Voltaire V.Great service and personnel!
ELIZABETH W.The people working at this location are extremely friendly and helpful. Much appreciated, as moving can be stressful!
Sandra R.Excellent and very friendly customer service
stinnett Z.Stay the same attitude
JOVEN P.It is a friendly store. The owners were welcoming and gave a wonderful service. A friend recommended to us and we were impressed. Definitely recommending to someone else.
OLUWADOLAPO O.Location has called me today several times to indicate that I have not returned rental properly and I did it online with a final billing but they say it's not valid
RAUL O.Keep doing the good Job!
WALDO G.Excellent service à la clientèle.
ALAN G.The store is great but the 24/7 after hours pick up and return process is the most excruciating experience I have ever had. Wasted lots of precious time during pick up and return because not sure if there was a glitch in your online process. Hard explain. Those emails and text with links didn't really lead me to enter into my order or reservation. Very painful. And returning the truck at night in the dark frustrated is the worse. And no one ever answers the 1-800-gouhaul number. Bad, bad, bad... NEVER AGAIN!!!
Winston R.Excellent location and best customer service.
Alan G.Keep doing the good job!
Waldo G.Great customer service!! Amazing owners!!
Steven H.It took me 8+ hours to drive from Chula Vista to Las Vegas and the A/C did not work!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
MARK B.In my experience renting from U-Haul every weekend since 2009 this has been the best location on the south San Diego county to rent from.
Alan G.The best customer service possible! So nice, so friendly, so clean. Couldn't possibly ask for more. Cute store too.
MICHAEL C.Great!!! service
Alan G.It was awesome
IDREES H.Super nice and efficient professionals at this location. Thank you Postal Annex for a stress free pick up.
OANH N.Nice equipment, over 100K miles but ran great in traffic and around town. Like always, super nice people. Easy and quick out and back in.
JOHN R.They always offer a Fantastic Customer service.
Alan G.The owner of the facility was very courteous and helpful. We've used these services a number of times. Highly recommend them.
Brenda B.Always exceptional service when renting from this location. Courteous and professional beyond imagination. I will never rent from another location and would highly recommend.
Eddie R.Above average location fast and easy great owners !!
William O.Staff was wonderful and my reservation was ready and waiting for me. Drop off the next day was simple!
Margaret P.I did a walk in and they had a truck ready. Great job by all. Nice location.
Paul D.Aucun
Dean B.Excellent service à la clientèle
Brian S.the box is leaking water when raining.
Huiquan W.Friendly and no malarkey.
Lindsay C.The owners were very kind and personable.
Joanna V.Great customer service. Highly recommend!
Glen G.This was as painless as it gets for a rental.
Mitchell F.Friendly, fast and professional!
Kevin M.I highly recommend this Postal Annex. I rented a U-Haul very last minute but Pankaj was so helpful! I was able to get what I needed to get done quickly. The customer service is great and everyone is friendly and ready to help.
Robert B.Loveliest shop owners - deeply appreciated their help and kindness.
Jennifer H.