amazing service. no complications and prompt responses online which made everything go smooth during my move. super happy with everything.Emily J.
Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)
Pour nous contacter
Thousand Oaks, CA 91360
Services dans cet établissement :
- Mon–SatDe 9 h am à 5 h pm
- DimancheDe 10 h am à 3 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very good customer service Fast and preciseMasoud P.
Le client n'a pas laissé de commentaire.Stanley S.
Le client n'a pas laissé de commentaire.AARON K.
They marked paperwork as 1/2 tank, bit was really just past 1/4. Disappointing as I returned car with solid 1/2 tank. Truck drove great and overall very satisfied.Michele V.
I am writing to complain about my rental. The uhaul facility I picked up from was very poorly run. I had to ask one of the employees to come out 3 times to look at the dent on the door of my rental. I tried uploading a picture of the dent to the webpage, but the webpage would not let me continue beyond confirming I rented a dolly. So I asked the employee to come take a look at it. They made note of it, but when I got to my destination and turned it in , they charged me for the dent. Please refund me the charge for the dent as it was already there when I picked it up and did my due diligence to make note of it. The website did not work or allow me to make note of it. Attached is a picture of the dent from when I picked it up. Please see attachment Again, please refund my card the $199,39 charge for the dent that was already there. Thank you,Richard T.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.LIDIA O.
I guess I should have noted the mileage on the vehicle. Since door step to door step was only 475 miles. My final invoice was marked I drove 241 miles over the allowed 564. There is no way I drove 805 miles. Can't verify the mileage, just got screwed out of $241.Bruce M.
The COLD A/C went out during use and it was a hot day. The vehicle provided needs a wheel alignment due to poor straight line drivability. Vehicle was mainly found clean, but not sanitized before or after and that should be a requirement during a pandemic - lifted restrictions or not.Frank S.
Le client n'a pas laissé de commentaire.CRAIG S.
Max and his wife are very. Personable and responsible.Richard O.
Le client n'a pas laissé de commentaire.Daniel M.
This is a small store and it is difficult to find while driving. It is recommended to have Uhaul sign on the side of the road for customers to see.Martin P.
Amazing service, Max was excellent, helpful. Couldn't ask for more.hanan B.
Le client n'a pas laissé de commentaire.JONATHAN S.
I had a reservation and booked 2 dollies and blankets and went to pick up the truck early this morning before opening to move and equipment was not there.Nicole G.
Le client n'a pas laissé de commentaire.Mehrzad M.
Le client n'a pas laissé de commentaire.Doug K.
Better maintenance of the Van.Perry C.
Le client n'a pas laissé de commentaire.Daan R.
Excellent customer service and equipment. Thank you very much!PAUL R.
Le client n'a pas laissé de commentaire.francesco P.
Le client n'a pas laissé de commentaire.APRIL S.
I also appreciated the crew of two that you recommended to help.Fredric B.
Le client n'a pas laissé de commentaire.Jessica S.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Rose D.
Explain in location info that the U-Haul guy Shares office space with other businessesJames H.
Le client n'a pas laissé de commentaire.stephen T.
The truck wasn't clear and the driver seat could not be adjusted BUT the ower of the store was lovely and very helpful! That was more important to me than having a perfect truck! So the experience was great and I would absolutely use that locaton again. MUCH better service than the Canwood location in Agoura Hills!Victoria L.
Le client n'a pas laissé de commentaire.Roxanne W.
I rented a truck for $19,99 for a 24 hour period. When I arrived at their office I was told I had to return it by 3:00 pm. I had to call my friends to help me. We had to hurry in order to get it back on time. When I returned the truck they tried to over charge me. I took pictures of the miles before and after my use. I asked why I had to have it back so soon. I was told they double booked the truck. I asked why I didn't get a discount... the young man didn't know. I said they should have told me, I would have gone to a different UHaul office. This place is a cheat in so many ways. I will never use it again.Joci B.
Both side view mirrors were loose. As a result, they faced down after a few bumps in the road. I found this to be extremely unsafe. On multiple (at least 10), I had to reach out and reposition the driver's side mirror. I hope you all take care of this because it is quite the safety hazard.Danny W.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.sohale N.
Le client n'a pas laissé de commentaire.Elisa D.
Le client n'a pas laissé de commentaire.EDWARD V.
The info for the location said it was open, it was not. We left key and paperwork, and felt insecure.Mary S.
Well done!Todd R.
Le client n'a pas laissé de commentaire.DEANNA M.
Le client n'a pas laissé de commentaire.Justin A.
They only had a sign in window which could not be seen from street. Need flag sign on sidewalk in front of shop.Brian L.
Le client n'a pas laissé de commentaire.Hector G.
Le client n'a pas laissé de commentaire.David S.
Location difficult to find and when we called they gave terrible directions. When we arrived they were lackadaisical and didn't seem to want to help. Made it back and price was way higher than quote despite overfilling the tank and only going a couple of miles over what we thought we might. Would definitely not use this location again.Kathryn T.
Le client n'a pas laissé de commentaire.Dawn F.
Everything is very good good serviceSANJUANA Z.
Uploading photos on the Android uhaul app doesn't work. I had to use a web browserChris A.
Le client n'a pas laissé de commentaire.SATISHKUMAR H.
Le client n'a pas laissé de commentaire.TONY A.
Le client n'a pas laissé de commentaire.KATHY T.
If it's contactless why do you still have to get the keys from a person? Also I pod for a dolly and it wasn't in the truck we had to call and go backChristopher G.
The representative at this location needs to explain the return process better as he told me to just drop the key in the box but said nothing about having to do the online return process before dropping the key in the box, which I ended up having to call customer service. I admit I didn't read the instructions on the box though.Christopher C.
The place where I returned the truck to, the person tried to rip us off saying we owed 508$, because we were "1051" miles over. I had to go back inside and get a refund because that was way off, we were only 51 miles over, so the total was 78$. So I believe he was trying to make us overpay and hope we didn't notice anything. That was unacceptable and If I was the owner of the company I would have him looked at or fired. Other than that the experience was fine.Dillon B.
The van was in fine shape and was just what I needed. The folks who signed me in and out were fine. But the location-- the office-- is in a flower shop. We drove in, looked around, found the trucks and vans, but wandered the strip mall looking for the office and not getting much help at first, as if no one else in the local shops knew either. I understand they'll be moving locations in a few months, so perhaps they don't want to spend any money in this location on signage, but if the third person we asked hadn't known, I would have left and gone somewhere else to rent a vehicle.GREGORY E.
Everything was great. Very friendly and helpful staffZACHARY N.
No issuesJames D.
When I got there, Max was great and so was the other guy who checked me out at 4:45 pmLARRY S.
Truck that I was given was not the truck in the pictures that I had to confirm damage/no damage before we drove away from the curb. I pointed this out to the owner/manager and he didn't care. The truck in the picture had a pristine front bumper, while the truck I was given had a front bumper with many dents and scratches. I pointed this out to him and he said they were marked already. I pointed to 2 that weren't marked and had I not I could have been blamed for them! Communication was very poor!!LARRY D.
Le client n'a pas laissé de commentaire.Rebecca P.
It not about the business where I rented the truck they were good but it's about the location inside a very crowded strip mall, when I had to return the truck there was no parking space.JORGE G.
More hoursROLAND W.
Excellent service à la clientèle. Super helpful and lovely to work with. We will utilize this location for all of our truck rental needs. Merci!MELISSA S.
Le client n'a pas laissé de commentaire.ROB K.
Le client n'a pas laissé de commentaire.KYLE A.
Le client n'a pas laissé de commentaire.SARAH W.
Le client n'a pas laissé de commentaire.TODD H.
The gas level was exactly as it was when it was taken but he charged $25 for gas. Terrible customer service. Would not answer the phone. Will never deal with this location again.SAEED T.
Le client n'a pas laissé de commentaire.CAMILLE K.
The vehicle was filthy and the windows were so dirty that it was difficult to see out of them when the sun was shining on them. The parking brake release lever was nearly completely pulled out of the dashboard. It was operational however. The rest of the van seemed to be in good working order.Douglas T.
Le client n'a pas laissé de commentaire.JOHN B.
The equipment was clean & in good order. The staff was friendly & efficient. But this store is in a strip mall with a very small & tight parking lot. We will probably pick an easier u-haul location next time.LAWRENCE M.
Le client n'a pas laissé de commentaire.SAID E.
Le client n'a pas laissé de commentaire.Kristine L.
Ali was very accommodating and professional!SCOTT M.
Le client n'a pas laissé de commentaire.MARCBRIAN M.
Le client n'a pas laissé de commentaire.Robert R.
We will definitely use this uhaul location again. Everything flowed â€˜by and they were professional and nice. We will be calling them to reserve a truck/van sooner rather than later! Thank you !LYNN W.
Le client n'a pas laissé de commentaire.Nicole B.
When I ordered the truck over the phone I asked for a 15 foot but I received a 10 foot fortunately it worked out. But it could've been a mess.RONALD Z.
Nice people. Quick checkin and checkout. Accurate invoice.JULIE LYNN F.
Le client n'a pas laissé de commentaire.ERIC W.
Max and his team are awesome. Very polite and courteous. Great place for all your moving needs. Shane.SHANE S.
It was a very easy experience from start to finish. Online scheduling, pick up and drop off all went smoothly. Definitely recommend!MICHELLE K.
Very friendly and helpful , professional staff!ARDALON T.
Le client n'a pas laissé de commentaire.CHRISTINA W.
Le client n'a pas laissé de commentaire.ARA B.
Can't think of a thing! Very pleased with the experience, thank you!JANET B.
Le client n'a pas laissé de commentaire.MARIANA M.
I would NOT recommend this location. My time frame was 1 to 5. I was only moving one chair locally so I didn't need the full 4 hours, so I went at 2 and when I got there the gentleman had already left me 2 messages (not pleasant and sort of frightening) saying that I wasn't there and he was leaving. When I called him back he said I was late and that he had already left. but he would come back, and when I got there he started to berate me, if I had not been with a male companion I would have left. I was able to get my rental, but then he said I couldn't pay cash, like it says on the website, because he would not be there at drop off. He said he had my card from the reservation and that's what he would charge. I have rented from many different locations, but this one was the worst I have ever been to with horrible customer service. I was even nervous to post this thinking he might retaliate and charge my card more! But people need to know not to go here.KIM S.
I paid $100 to rent a Uhaul for 4 hours. It would have been much less $ to rent from Home Depot.GENE K.
Le client n'a pas laissé de commentaire.Mark C.
Le client n'a pas laissé de commentaire.ROBIN M.
Couldn't get the return function of the mobile app to work. Fortunately, the franchise was open when I returned the vehicle and the franchisee processed the return.Steve G.
Le client n'a pas laissé de commentaire.ALI K.
Le client n'a pas laissé de commentaire.Tom H.
Le client n'a pas laissé de commentaire.ROBIN C.
Le client n'a pas laissé de commentaire.Joseph L.