Customer Reviews for Postmaster Plus
(U-Haul Neighborhood Dealer)

245 évaluations

1407 Foothill Bl   La Verne, CA 91750

(909) 599-2048

Heures

  • Mon–Fri
    De 9 h am à 6 h pm
  • Samedi
    De 9 h am à 4 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(909) 599-2048

1407 Foothill Bl
La Verne, CA 91750

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 6 h pm
  • Samedi
    De 9 h am à 4 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/25/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The person AJ was awesome and extremely helpful in both helping arrange the rental, getting me the military discount, and especially in turning.in the vehicle. Can't say enough good things about AJ

DAVID M. 
Évaluation :
5

Good prompt service.

michael C. 
Évaluation :
5

This is my first U-Haul rental and it was a very pleasant experience, cost and convenience. Merci.

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jess G. 
Évaluation :
3

The person I was greeted by wasn't very polite. I felt as though it was inconvenient and customer service was absolutely not a priority for this guy. He didn't have the appliance dolly I had requested and he said I could go to other uhaul locations to see if they one.

Michelle P. 
Évaluation :
2

The man at the mini post office was rude and his computer wasn't working properly. And 5 miles out of my way to pickup and drop off.

MITCHELL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carlos D. 
Évaluation :
4

I little tour about the truck operation

angelica R. 
Évaluation :
5

Well done. I was able to get in and out quickly. They are very kind and helpful.

ruben T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NinaCasey K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike R. 
Évaluation :
5

Simple

Irene M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lika S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
5

My first experience was excellent.

linda B. 
Évaluation :
5

Excellent service à la clientèle

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandt T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW A. 
Évaluation :
3

Since this truck was scheduled for close to 500 miles, it would have been nice had the truck had cruise control.

JENEE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
3

It is very poorly located. Hard to find.

ALFRED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRISEIDA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAMEION T. 
Évaluation :
5

Couldn't have been easier! Personnel were helpful and courteous!

MICHAEL M. 
Évaluation :
1

Not give away our truck, although mistakes happen. I will now need to spend a min of $3000 to retrieve the remainder of my belongings. I'm sure the $50 uhaul refund will come in handy. Will never use uhaul again.

BRITTANY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARIN T. 
Évaluation :
5

Easy use with mobile access.

Robert K. 
Évaluation :
5

Thank you for making my moving experience fast and easy!

DINA A. 
Évaluation :
5

I wouldn't go elsewhere. It's my one stop shop. Thanks to AJ and to his wife

JACOB H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal F. 
Évaluation :
5

above and beyond my expectations

ELAINE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL P. 
Évaluation :
3

The app-based process is really tedious and in need of serious streamlining. Distance between key box and truck is large. Also, location details in terms of truck pickup could and should be provided well in advance of arrival (like at time of booking).

Michelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLOTTE R. 
Évaluation :
3

The lock box didn't open easily enough with the code and had to get assistance. The app is great but should've been quicker and easier to use.

Christopher F. 
Évaluation :
1

The most unhelpful and disrespectful group of individuals. They were not only technically challenged, but had no regard for other people's time. They took 1 hour to upload a photo, and while they navigated through the challenge of uploading they kept being condescending with rude remarks. It really ruined the the moving experience and I would NOT recommend this local dealer.

Safia K. 
Évaluation :
1

I will be contacting corporate headquarters

RUFUS F. 
Évaluation :
5

Nothing, fantastic people and service.

STEPHANIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEAH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
1

The truck was dirty. Representative said I would have to wait a few hours before it would be cleaned. I showed up on time. I was not going to wait. SO much for following Covid 19 regulations regarding cleaning. Representative said he would not charge the insurance, but he added it. He never took it off. I have him on video stating he would take it off and he did not.

Edward A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTINA O. 
Évaluation :
3

The only thing I have to say about this location was when I was telling them about the ants story and how dirty the truck was he told me it wasn't his locations fault and that I needed to contact U-Haul like he didn't really care.

Denise W. 
Évaluation :
2

I believe if look over my contract you see over price and the Driver door was very not save. Overall It did the job but with the feeling of an overate from the dealer!

ABDALHMEAD A. 
Évaluation :
5

Great service just wish it was a lil more easy to find

Jorge G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
3

There was issues getting into the lock box / using the online process. Had to call uhaul after hours and they figured it out after an hour. The lady I spoke to was amazing!

Eric D. 
Évaluation :
5

Very friendly owner, it took few minutes to complete the paper work and i drove off with truck. Highly recommend this place.

Ashok R. 
Évaluation :
3

The location was closed so no review

Laith A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF T. 
Évaluation :
2

That truck had a colony of ants in it. Didn't realize it til I got the truck after a few hours cause the passenger kept getting bite and we saw that it was infested with ants. Please check that truck. It was to late to take a picture. Other that it was ok. To damn expensive!!! I want ever use uhaul, I rather go to enterprise and rent a suv.

OMARR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Justine N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin B. 
Évaluation :
4

It was a bit of a challenge to find the location, but their service was terrific!

Milton B. 
Évaluation :
5

Had problems with self drop off and taking care of it on phone.

Victoria R. 
Évaluation :
4

Parking behind the building is not convenient.

Leonard C. 
Évaluation :
5

great customer service

Armando E. 
Évaluation :
5

Postmasters Plus is the best place ever for UHaul rental,or anything else you need to do for your shipping needs. Owners are exceptional, service, is exceptional. This Uhaul was convenient and made everything easy peasy for us..

Juanita T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connie P. 
Évaluation :
4

inside the truck it's not that clean

Rayanto J. 
Évaluation :
5

The movers were the nicest guys. Very fast workers.

Patricia S. 
Évaluation :
5

The staff were very nice and respectful and knowledgeable

Marc N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ireneo O. 
Évaluation :
5

The pick up location was amazing. The people who worked at Post Masters were friendly, helpful and knowledgeable.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine K. 
Évaluation :
5

The location was great because the costumer service personal working at Post Masters Plus made the entire experience great. Very polite, trustworthy and helpful.

Sergio G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina F. 
Évaluation :
3

Not much parking available. I know its hard in your position & location. But if at all possible, try to expand the drop off parking area, which will allow you to handle more drop offs comfortably

JOHN S. 
Évaluation :
3

It was very difficult to get what I wanted, and even more difficult to get the equipment near me. When picking up the truck it was very dirty, cob webs over the tires even inside the cab itself. There was so many errors on uhauls part , not only did they double charge me but added items I didn't even purchase or get. The communication was terrible. I will next time use another service.

Ernest M. 
Évaluation :
5

Very nice people!

janalyn S. 
Évaluation :
5

I left a comment a few days ago and I would like to formally rescind that comment (probably immediately below this one, as I am unable to delete it) as it turns out, unfortunately for me, I was completely wrong and as it turns out they did deliver two bags, but because of certain situations was not aware of the second bag. I have returned to the store and apologized for this mistake and he was very gracious and forgiving, which I very much appreciated. Hopefully this teaches others not to be so hasty as I was previously, and will remedy my previous comment. I used them again today to finish my move and everything went very smoothly. I appreciate the owner's forgiveness and will recommend this others.

Robert H. 
Évaluation :
1

I received the rental with one bag of furniture coverings in the cab, however was told at the conclusion of the use that the employee put two bags in the cab. When I insisted I only received one bag, the employee continued to insist that he “personally” loaded the bags into my rental. After continuing to insist that he was correct, I began to feel as if he was indirectly accusing me of lying to him. I did not appreciate him inferring I was lying about not returning a second bag. I was charged for the six sheets he said “were not returned” to which I immediately called customer service and disputed the charge. I will not be using this location again, and will ensure that I will not refer anyone to this location in the future.

Robert H. 
Évaluation :
3

uhaul had damage that wasn't reported during pick up. had to argue this with the drop off location but happy that they didn't charge me.

ERIC V. 
Évaluation :
5

Rien

Kristin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tysha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gerald H. 
Évaluation :
5

The gas gauge was at 1/4 or just below when we picked it up. We put in $50 of gas ourselves. We returned the truck with Exactly 1/4 tank. We took a picture of the gauge at drop off. The manager said it was below 1/4 (bending his head to the right to see the gas gauge at a angle in his favor) We Ended up paying an extra $40 for final check out because he said the gas gauge was less that 1/4... by a hair.

Bruce Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joyce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suzanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlton P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristina K. 
Évaluation :
2

overall not friendly or engaging. Check in process is way to long

DANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN W. 
Évaluation :
5

Very nice & helpful people. Informative. Good location. Would highly recommend. Will go to them again.

suzanne B. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page