Évaluations des clients Poulsbo Chevron

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Poulsbo Chevron

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HEATHER KATHLEEN C.
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The guy was talking shit when I walked away

NOLAN G.
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Smooth and efficient process. Nothing more to add, thank you.

KYLE N.
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Le client n'a pas laissé de commentaire.

Edward S.
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Le client n'a pas laissé de commentaire.

marshall C.
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Le client n'a pas laissé de commentaire.

Carole S.
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Very easy and central location.

Bruce B.
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Quick and simple.

Edie T.
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The steering was way too worn out. I called the local police to let them know, as a professional driver, I think this truck should not be driven until repaired. When I told the U-Haul reps they seemed to ignore me.

martin T.
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Equipment return after hours on internet needs help. Process not clear. My effort was not successful. Should be simple, easy to accomplish, and require only a few entries

emilie B.
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Le client n'a pas laissé de commentaire.

art S.
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excellent group to work with. Fast and helpful. No issues anytime I go here.

GORDON S.
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Le client n'a pas laissé de commentaire.

DAVID GEORGE W.
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Le client n'a pas laissé de commentaire.

gabriel K.
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Le client n'a pas laissé de commentaire.

Anthony A.
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None. Absolutely fantastic.

ANDREW ROSS C.
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Nothing to improve. Rep was super nice, communication was clear. Will rent here again!

Johnathon H.
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Friendly folks but they didn't know much about how to help me get my date corrected. I intended to drop off at opening time on 12/11 and did so. For some reason my rental was through the 12th. Probably my fault not catching that in the reservation but didn't want to rent through the 12th. I returned on time but wanted to see about getting a credit for the day not used since my rental showed through the 12th. No one could help and I have not had a response even though requested on the morning of the 11th. Still waiting to hear back...

WARREN JOHN B.
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I arrived early, prior to 8 AM start time. Manager was very accommodating to adjust my information so that I could get hooked up and on my way. It was a good experience and just what I needed to get a busy day going. Thank you.

Susan H.
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Le client n'a pas laissé de commentaire.

Mark C.
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Le client n'a pas laissé de commentaire.

David F.
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Be willing to wait as they run a gas station also.

Brooke A.
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Too confusing to mix a Chevron Gas Station selling gas, an AM-PM Mini-Mart and also selling U-Haul Rental Trucks. The sells associate was nice and professional, but I felt that his attention was too divided to all the many other tasks of running a Chevron gas station and an AM-PM Mini-Mart.

RYAN H.
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Cab was dirty and smelled of cigarettes. An air freshener was hung in the cab which made it smell like smoked potpourri. They for some reason had a difficult time send me a text message to do my walk around and confirm starting condition, mileage and gas. They would only send that via email which did not contain pics and link as outlined in the email. Said I would have to solve it on my own contacting U-haul I took pics with my phone to document starting status. Not so friendly. It seemed that me questioning how we could resolve this problem was an inconvenience to them.

MARGARET M.
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Le client n'a pas laissé de commentaire.

RYAN H.
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Le client n'a pas laissé de commentaire.

kate C.
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Le client n'a pas laissé de commentaire.

ARLYCE C.
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Very good customer service, this is the most important aspect of choosing to do business with anyone. I was exhausted when returning the truck and forgot something, the man was very patient and kind, and took care of it for me. I very much appreciated the help .I Highly recommend Poulsbo Chevron!!!

Richard M.
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The truck I rented had a hole in the roof in a hard to notice location next to the light and tucked away above sheet metal framing. The hole was approx. 2in in length and allowed rain to enter the truck and soak into furniture. Recommend a more thorough inspection of the trucks to verify no further holes.

MANUEL D.
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Le client n'a pas laissé de commentaire.

RYAN H.
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Staff here was knowledgeable about the products they offer. They were friendly and courteous.

Mark B.
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Le client n'a pas laissé de commentaire.

Daniel K.
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Customer service personnel at this location were very friendly and helpful. The truck was clean in the back cargo area, but the cup holders and dash in the cab were filthy. The truck ran very well and there were no mechanical issues.

Stephen S.
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The van was not very clean inside. I had to sweep it out. Also the website was pretty poor. I put in my return date several times and it kept setting it back to a 1 day rental and I wanted 2 days which I didn't notice when I picket it up.

William C.
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Le client n'a pas laissé de commentaire.

Rodney N.
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Very helpful, had a trainee so it was a little slow but fine.

EDDIE MIKE A.
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Le client n'a pas laissé de commentaire.

Charles G.
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Le client n'a pas laissé de commentaire.

CHRISTY S.
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Le client n'a pas laissé de commentaire.

christopher B.
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Le client n'a pas laissé de commentaire.

DAVID K.
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Great customer service!

ROBERT B.
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The service was fast, and friendly, and they are opened until 8:30pm. Very convenient.

Robert F.
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I had a great experience and really have no improvements that I can think of. The place was clean and I felt very safe there. The employees were very helpful and super friendly.

JOHN S 4TH D.
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Maybe get some uhauls for people to be able to rent. Closest trailer was a 4hrs drive.

Angella K.
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I was charged for a dolly yet never received one, I mentioned this when I returned and did not get any response or refund, Considering covid, I do not think anything was wiped down on the inside of the truck.

Meghan S.
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Le client n'a pas laissé de commentaire.

Bradley E.
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Got there at ten of pickup. Person behind desk said it wod be a bit while U-haul agent was outside moving trucks. We waited another 15 minutes while the u-haul agent took his time moving trucks to other spots on lot. When I got truck home had to wash out the cup holders and slots for holding things. Had old spilled food and drinks left to clean out.

Christopher W.
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Le client n'a pas laissé de commentaire.

Jerald C.
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Great service, flexible drop off options.

Kandise S.
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The online reservation system is not customer/user friendly what so ever. I had made a reservation and turns out I was able to do so when there was no equipment even available. I understand how this works but it is not reliable for your customers who are in need of this equipment for important situations such as moving. It took me to personally call twice and talk to 2 managers to ensure I had equipment for my move. I was told I would receive a call and never did. This was 2 days prior to my move day and I had to travel 1 hour and 30 minutes total of 3 hours to get my equipment the day of my move. I would just suggest some changed be made so your customers are not having to do all the work. I never had too much issues with Uhaul but this was by far the worst experience I have ever had with any company. Sadly I will not be returning as a customer in the future.

Jon C.
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Le client n'a pas laissé de commentaire.

Rhonda M.
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not this locations fault but the truck was super gutless and very bouncy the entire trip.

Allen T.
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I turned my trailer in early, but did not get a refund. Tried calling, no answer. Tried chat, they did not help.

MAJELLA N.
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Your service is horrible.

Michael K.
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I had my reservation at a different location (Port Townsend, WA). I did not find out about having to drive for an hour to pick-up the trailer until I got to the Port Townsend location. The Staff at the Port Townsend location were NOT very helpful. I had to ask them to call the Poulsbo branch and verify the trailer, I asked about someone bring the trailer up to Port Townsend and the guy actually laughed and said "we don't do that". Didn't even say "sorry". After that, they just ignored me and moved on to someone else. I called the head office on Friday (8/21) afternoon and filed a complaint. The head office was at least nice and friendly. As of today (8/25) I have not heard anymore about the complaint filed.

RICHARD P.
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Le client n'a pas laissé de commentaire.

MARK D.
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Le client n'a pas laissé de commentaire.

Michael P.
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Le client n'a pas laissé de commentaire.

RICHARD OAKLEY C.
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very clean, blankets ready and clean and wrapped. Very good.

Brian H.
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Le client n'a pas laissé de commentaire.

David S.
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Le client n'a pas laissé de commentaire.

SHU T.
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Le client n'a pas laissé de commentaire.

Mark P.
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N/A

John S.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

Jason B.
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Unfortunately I scheduled for a 17ft truck, but then was given a 20ft truck which would have been fine. The day before pick up I was told the 20ft truck would not be available and was offered a 26ft truck, but that size is too big for the residential area I was moving to. So the only other option was a 10ft truck. The 10 ft truck meant that I had to take many more trips and ended up getting screwed by mileage. I ended up paying $100 more than what I was originally quoted because I had to take more trips thank if I had gotten the truck I was supposed to.

Jahnny P.
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That 55mph recommendation on the dolly is just that, a rexommendation. crank that boi out to 90 and watch the traffic separate! J/k...used the 2 wheels car haul twice, cross country with 0 worries or incident and great service on both ends. Keep doing you boo-boo cause yall great!

Rhonda M.
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It took so long to check in. At first they said it couldn't be rented to me then a a half hour later it became available?! Super frustrating 😤 the windows were filthy and could hardly see thru when the sun hit.

CURTIS H.
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The tire pressure on one of the tires was really low. Vendor should check trailer tire condition before renting it out. It turned out the tire had a leak and was in poor condition. It needed to be replaced

Clayten H.
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Le client n'a pas laissé de commentaire.

Alicia M.
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I didn't like that my pick up location was changed to a different town. The new location itself was great, however.

MICHAEL L.
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Very friendly and a pleasure to rent from them.

JEFFREY SCOTT U.
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Wonderful, friendly and most of all wiped down the truck and placed in shade🙂

wyatt F.
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Have trailers in Seattle when I make a reservation there not 4.5 hours round trip away in fucking Poulsbo!

KEVIN DEAN R.
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Le client n'a pas laissé de commentaire.

Lesley H.
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Le client n'a pas laissé de commentaire.

ANTHONY RAY H.
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First time I have used this location. Super friendly staff. Will return for future rentals, no doubt. Thank you!

John D.
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Le client n'a pas laissé de commentaire.

Todd K.
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We called ahead and they looked up our contract so we just had to drop off our UHaul and go. It was very easy and helpful.

DIANE MARIE E.
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The cost of mileage added on are ridiculous. I will never use U Haul again.

THERESSA P.
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Because of Covid, they had reccomended that we check in by phone app. this did not work. I called the store and he was very helpful, asked me to come inside and completed the check out. the truck was very clean and neat inside and out!

SIERRA C.
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I ordered it for 7am for no person pick-up. It wasn't ready so had to wait for 8am to get the truck which put me behind, I had a dolly, no dolly which he thankfully took off the order but still it wasn't there. and it was one person at a busy location so the wait was long in a time when we should not be around people! I'll use another location next time.

Daniel K.
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Le client n'a pas laissé de commentaire.

camia C.
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The breaks were bad.

Thomas H.
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I originally rented from Bremerton U-Haul, Then told I had to drive another 20 miles out of my way (40 miles round trip) to Poulsbo U-Haul.

Brandon C.
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Le client n'a pas laissé de commentaire.

KDIONNE B.
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Le client n'a pas laissé de commentaire.

Donald H.
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Le client n'a pas laissé de commentaire.

BEN M.
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Try to have more available unit's so that people like my self would not have to travel fare to get it, and do away with you have to drop it off where you picked it up if where you picked it up is well out off my way. There is no convenience in the transaction, and attempting to charge more is unfair to the customer. After all, how is having convenient locations so inconvenient for the customers.

Malcolm B.
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Le client n'a pas laissé de commentaire.

BRIAN G.
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We had a bit of a mix-up on return but they straightened it out promptly.

RICHARD MICHAEL D.
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No improvements are needed as I believe.

BONITA Q.
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Friendly, on time, good follow-up, professional service. A pleasant experience.

william H.
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Le client n'a pas laissé de commentaire.

Alan S.
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I had to wait 45 minutes because the computer system was not working or was overwhelmed. I would suggest the region invest in their IT so folks don't have to wait because of "excessive business".

Rachel D.
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Le client n'a pas laissé de commentaire.

Brian R.
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Customer service was outstanding I thank you

Craig B.
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Le client n'a pas laissé de commentaire.

kyle F.
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Le client n'a pas laissé de commentaire.

daryl D.
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The two people that helped me when I pick up the trailer were very helpful. Polite and efficient.

Glen N.
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They were very accommodating to with my rental experience. Love the fact that they were open for business until 9:00! This is a benefit for those who have a rental need!

Non reviews have been submitted for this location.

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