At the location I had to drop off at, I didn't see an office no where that looked like they did U-Haul rentals. I saw U-Haul trucks sitting by storage buildings. I called another location that was open and they told me to just leave it there that it was no one there to talk to or go over anything with. And then when I had to do the online drop off it was a little confusing, so I had to get my daughter to do it for me, but other than that I had a great experience.
Jennifer M
Customer Reviews for Powerhouse Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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Check the truck after every rental
Velissa BAvoid. Terrible experience. Had to call 3 different times to get a truck. Go to another location and skip that dumb app that is not user friendly.
Greg PEverything was fine except it sounded like the muffler was coming off. Couple of times it didn't want to go into reverse.
Debra BDONT USE THIS LOCATION IF YOU CAN HELP IT. This location was hard to find as it is a storage unit behind a hotel. There is no office for you to check in, ask questions, or get keys so you have to do it all online. The online process was a nightmare because the driver has to be verified by 2 resources (phone calls to people who know them… so you have to inform your people a strange number will be calling so they know to answer, because if they don't answer you have to get a new contact). The keys were in the truck, and the word lock was a pain. The whole check in process took 45 min to a hour because I had to keep calling for help. Returning the truck was also annoying having to do online and took about 30 min because you have to answer questions and take pictures. The mobile instructions also said to leave the key "in the dropbox," however, there is no Dropbox at this location so I just put the keys in the back of the truck where I originally retrieved them from. Lawrenceburg needs a better U-Haul location.
Thomas SThe location was hard to find, it did not match the address that was provided. But the U-Haul was clean and in good shape.
John DDon’t change drop off location
KIM C