Website listed this location as open until 6 pm. Pulled in at 5:15 pm and the doors were locked. If I wanted to do the return on line I would have waited until they were closed. Internet was spotty in the parking lot so it took almost 30 mins to complete the return. While we were doing the return someone did come out of the building but quickly went in another door as if they didn't want to help us. We will not be using this location again
Candice R
Customer Reviews for Premier Party Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went smoothly from pickup to drop-off. The staff was friendly and the whole process was easy and convenient. Would recommend U-Haul in Ellington!
JUBILEE EBooked it , she said call when you get here , I get there call ,, no answer , had to have my daughter call she answered and told her to tell me I have to load the app to get the combo , took me 40 minutes to try the app it failed , my daughter called again she gets the combo, she was purposely not answering my calls,, WTF LAZY PEOPLE
Michael RBlake was excellent. Everything went very smoothly. Five 🌟's for sure.
Michael CNo interaction with personnel dropped off when closed
Rebecca RFast checkout, clean truck
Richard OFuel should be full to start.
Scott SA WIDER DOLLY WOULD BE A BETTER FIT AND HELP.
YANICE LNext time ensure a reservation is booked early morning doesn’t put the customer hours behind. Again Groton dude this morning was someone I would hire in a second!
Melissa S