Customer Reviews for Premier Services
(U-Haul Neighborhood Dealer)

Évaluation :

3

Charged a $25 cleaning fee. Must be a standard add on. The unit I used was precisely the same condition as when I picked it up…

Évaluation :

3

I was a bit surprised that there was no one at the turn in location to receive the truck and release me from it's responsibility; but it was handled correctly and efficiently over the phone after making a few calls. But it all worked out well. Thanks

Évaluation :

5

Great service and ease of transaction to rent a trailer. Very professional

Évaluation :

1

They charged my card twice which I'm still trying to get back and they charge me for a dolly that wasn't even on the truck.

Évaluation :

1

The truck was absolutely horrible to drive. It shook violently while moving. The steering wheel alignment was completely off causing the turn signal to not work. Driving it a simple 30 minutes down I-40 was a battle. I've heard U-haul has been going to shit, but I had no idea it was to this degree. My rental for 2 days and 130 miles was $300!!! For a truck drive like it had square wheels. The homie at the rental place who collected it, didn't care when I reported the issues. I called customer service, because I want a partial refund. She asked if I had contacted roadside assistance. FUCKING UNREAL, you clowns charge to rent a handtruck, and here I am expected to to call some dude to work on this barely rolling heap of trash painted orange and white. Guess what? I'M IN THE MIDDLE OF MOVING MY FAMILY AND DO NOT HAVE TIME TO ADDRESS A POORLY MAINTAINED TRUCK. Besides, I was blasted with offers multiple times for pointless stuff like packing tape etc., but not once to I remember any prompts regarding roadside assistance. Amber never sent me a reference/case number. It really feels like this company truly does not care. I should have gone with Penske. Every dollar I spent on this rental makes me cringe. I will be calling customer service every day until I receive a partial refund. Please roll that hunk of shite in to a lake.

Évaluation :

2

To improve for the next customer make sure the uhaul is clean in the front and the back. We had a bad experience with getting charged because the uhaul was not cleaned when rented. Then we returned the uhaul we were charged $160,13 for a cleaning fee. Not ok to take my money as a college student and then after I filed a claim I only received $150 back and not the total of $160.13. Do better uhaul, people just out to get over on you for a dollar.

Évaluation :

4

It was at night so I really couldn't see the layout. The parking spaces for my truck were easy to navigate.

Évaluation :

3

Turned the trailer in 2 days early from the dropoff date. Was under the understanding that the rental fee would be adjusted due to early return. Want an explanation my rental. Never received paper receipts only emails and the final email was so small I couldn't read it nor could I enlarge it to read. rmike5307@gmail.com, 336 402 6074.

Évaluation :

3

Gentleman who was on site waited for me to finish the drop off process of the truck and then came out to inspect and graciously complemented the cleanliness of the truck before finally taking off.

Évaluation :

5

Charles is amazing at this location! Very professional and a pleasure to work with.

Évaluation :

1

I cleaned the U-Haul completely before returning. This location charged a $100 cleaning fee to my card and are not answering the phone for me to dispute. Contract #16306179

Évaluation :

5

Excellent service

Évaluation :

5

The service was excellent I would highly recommend to a friend or associate.

Évaluation :

5

Nothing. Excellent customer service. Fortement recommandé!

Évaluation :

5

Owners were amazing. Real friendly and very helpful.

Évaluation :

5

Exceptional Customer Service! Professional ! Highly Recommended

Évaluation :

5

My experience at the u-haul store was awesome! The gentleman that completed my order, was helpful, made sure I understood everything and made sure I had everything for my move! Merci.

Évaluation :

5

Charles is an absolute professional

Évaluation :

5

Never made it due to the fire.

Évaluation :

5

The two gentlemen's at the front desk were nice,kind and very professional I truly will use that location again and I highly recommended.

Évaluation :

1

I was highly disappointed in the service of this location. Confirmed a 24/7 reservation only to show up at 8 am and the location is closed until 9. Arrive at 9:15 and they have to record of my reservation and no trucks available. Operator offers me a limited reservation (until 12:00 and a free dolly upgrade). As a result of the delays in picking up the truck we ran behind schedule with the movers and I was not able to meet the movers until after 10:00. We completed the move and I dropped the truck off less than 4 hrs later at 1:15 and the location was closed. I dropped the keys and notified the location via the dashboard When I get the invoice I was charged thirty dollars for two full days of insurance I had opted out of on my original reservation and a fifty dollar cleaning fee This is my first and last time using Uhaul if this is the standard of service their

Évaluation :

3

Parking onsite for customers would be a great benefit. Right now the customer has to park across the street and sprint across 5 lanes of traffic or risk their car being towed by an overly aggressive tow company.

Évaluation :

4

I would like to see a place to park my own vehicle closer to the location. I rent a truck about once/month, local, and need to park my own vehicle while I use the truck. At this location I have to park on the other side of a busy 5-lane street and either walk across the traffic or walk a long distance to the closest traffic light. I like the people at the location - they are always very courteous, friendly and efficient.

Évaluation :

3

To small. No one there to drop off my trailer

Évaluation :

1

Charged me a cleaning fee for a truck that was clean😡😡😡

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

The two customers service guys really helped me out a lot. They were very helpful, and very respectful. I wish more people were like them ♥️♥️

Évaluation :

2

Sign on the door said closed, even though it was during posted office hours. Luckily the app to check the truck in was so slow, someone eventually walked out and I checked the truck in with him.

Évaluation :

1

We chose online check-in when I booked this. But they do not have it at this location. So we ended up having to wait in a long line. It took 45 minutes to an hour to get our keys.

Évaluation :

3

The location is in a rough part of Greensboro. It was closed/unattended when I arrived on Saturday afternoon.

Évaluation :

5

best darn service I have received in a long time in most industries!

Évaluation :

2

The truck wasn't ready until almost 2 hours after I reserved it. The location I reserved through doesn't do mobile pick-ups even though that's what I was able to schedule thru the site. The location didn't have any employees until ~15 minutes after their posted opening time. The truck worked, was clean, and there was a key drop-off box, that's about all I can positively say about the experience.

Évaluation :

1

The individual running this location was over 20 minutes late. There were 6 customers waiting when he finally arrived. After finally getting our uhaul we were over 40 minutes late to starting our day.

Évaluation :

5

Very helpful staff.

Évaluation :

1

Tell someone about all this charges they will be charged for the gas. These surprise charges are unacceptable.

Évaluation :

3

It was closed

Évaluation :

2

Was provided inaccurate information on rental costs

Évaluation :

4

I found the off hours check out to be very complicated. Did not realize that I would have to enter to phone numbers of friends who would be called to verify my identity. I assume you have a big theft problem!

Évaluation :

3

The young man that was there was helpful and friendly. The facilities are in average condition. No problems, easy pickup. This was near the area where I picked up some items for transport.

Évaluation :

5

S.O.

Évaluation :

5

Nothing really maybe sweep the inside of van a little better but other than that I had a great time. The two men at the front were very helpful to me and my girlfriend. They both deserve a raise because of the way they helped and treated us.

Évaluation :

1

This was the worst experience I have ever had with U-Haul. Bad communication and not knowledgeable about equipment. Haven't received my refund and I'm pretty sure I was overcharged. Had me running around different u-Haul locations to find equipment. Terrible experience

Évaluation :

5

Extremely helpful and supportive

Évaluation :

4

The owner went out of his way to help us check our truck in after dropping off the rental even when It was after hours. Send a photo of odometer when needed for check out. Good customer service

Évaluation :

3

I dropped off after hours so I can't rate the location

Évaluation :

4

One very important issue should be changed. The truck was backed up to the fence of the property, but this didn't allow me to inspect the truck completely. The truck was fine; however, we noticed that the ramp was never locked in place. This could have caused very unfortunate accident. Please double check your checklist and priorities in inspection of all returned trucks. Merci.

Évaluation :

5

Nothing to improve on.. excellent service

Évaluation :

1

I was over charged 100 miles for mileage. Called customer service to dispute charge and showed photo proof of typo made by uhaul rep but was denied a refund request.

Évaluation :

1

I was over charged.

Évaluation :

2

I was supposed to pick up everything at 7 am but I had to wait an hour in the rain. I was supposed to have Dollie's but the location did not have any.

Évaluation :

5

outstanding service!

Évaluation :

3

No-one was there when I returned Uhaul at 1:45pm. Better when someone is available. I prefer the 911 W gate city blvd location, but they switched the location last minute to this one

Évaluation :

5

Excellent service à la clientèle. Understanding. 5 stars and nobody gets 5 stars. He walked me out to the truck and showed me everything he was inputting into the system to make sure I understood and I didn't get charge for anything that I wasn't supposed to be charged. No one has done that before. I got over charged the last time because the rep put the wrong gas on ticket. But I took pictures but they still charged me. Unsuspecting doesn't have a good standing in my book.

Évaluation :

1

Van came with no supplies, it was raining, no TV covers, no glass table covers, no dolly, I had to move, no choice, got to location, truck had no supplies....

Évaluation :

5

Can't think of any improvements needed. Everything within the dealership control was addressed fast and professionally.

Évaluation :

4

Make sure the office is open during normal business hours. We dropped off the rental truck at 11:30am and a sign on the door said closed until 8. We used the night drop off box.

Évaluation :

5

Staff was extremely helpful and friendly

Évaluation :

1

Do not leave your car there for any reason or any length of time or it will be towed as mine was. Also, the customer service was terrible. Even though the truck I got was only half full, I went above and beyond and filled it up completely afterwards and was still charged additional fees even though I returned the truck early. I will NEVER use this location again and do not recommend them to anyone.