Customer Reviews for Premier Services
(U-Haul Neighborhood Dealer)

481 évaluations

356 W Gate City Blvd   Greensboro, NC 27406

(336) 279-8315

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 8h30 am à 11h30 am

Services dans cet établissement :

Pour nous contacter

(336) 279-8315

356 W Gate City Blvd
Greensboro, NC 27406

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 8h30 am à 11h30 am
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Care about people I spent 3 hours waiting on a tire and they could have had one there 30 minutes later but they did not care I had a 20 hour ride and they were going to tow my truck and the manager said it was not there problem that is very poor customer relations

Ronnie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIE S. 
Évaluation :
5

We received good service, from the website, to the customer service representative that called a couple of days before we were to pick up the truck, and the on lot attendant. Merci.

Nicholas S. 
Évaluation :
5

Had reservations at three different locations went to the Four location and finally got what I needed bad customer service if someone puts in a reservation and they lock in a reservation they should have what the person needs at that location not travel to four different U-Haul locations to get the proper equipment that you need there

Dave M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven L. 
Évaluation :
1

Offer on site parking.

Stacey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

datwan D. 
Évaluation :
3

I believe in an effort to not get gouged for the final bill, there needs to be a fuel follow-up on what was used. I incurred over $60 additional to my budgeted funds because a fuel charge was arbitrarily added to my bill. Shady!

Paul S. 
Évaluation :
4

Make sure vehicles have gas

daniel B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betsy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

duret G. 
Évaluation :
5

simple drop-off. no isues

mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE T. 
Évaluation :
5

Smooth rental procedures and great service!! Thank you!

Tony F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergei K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jarred Z. 
Évaluation :
3

I had to wait 30-45 minutes before I could get my keys to the truck.

DAVID T. 
Évaluation :
5

Great and professional service, as always!

Scott S. 
Évaluation :
4

Don't charge me the $19,95 twice perhaps?

LENARD S. 
Évaluation :
5

The customer service was excellent.

mary K. 
Évaluation :
5

The employee who assisted us was fantastic! His name is Jesse. He was kind, courteous and resourceful - not to mention efficient - in assisting us with our reserved vehicle amidst a bit of chaos with limited inventory due to one way reservations, extended reservations and a full list of additional reserved vehicles. Merci.

Kimberly G. 
Évaluation :
3

The person at the drop off refused to help us get the car off the trailer when we arrived. My Granddaughter had to crawl under the trailer to get the chains off. I was very disappointed, I have never had a U-Haul dealer tell me they would become liable if they did this. I paid for the insurance to cover any incidents.

Weavette C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raysheed T. 
Évaluation :
4

Very hard working professional at this location.

FREDERICK R. 
Évaluation :
5

Jesse provided great customer service.

Alliyah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber S. 
Évaluation :
1

Double charging me , Exposing my Debit card and my credit card, overcharge me sky high for only 17 miles I have been charged $121,9 Plus Unacceptable Rudeness un professional customer and continuation Misleading and bad attitude period

Mohamed M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annik A. 
Évaluation :
4

Excellent service à la clientèle. Jessie was very friendly and knowledgeable. Processed order quickly and return process was easy.

Andre S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy J. 
Évaluation :
5

Maybe as a courtesy add a reminder for after hours pick ups that if you're late for your pick up it can still be transferred to someone else. I think it would be helpful so customers can plan to come early.

Lisa N. 
Évaluation :
1

They gave me a truck with no gas & then turned around & charges me for gas. They never inspect the truck when I dropped ot off.

Joi F. 
Évaluation :
5

The gentleman who assisted me was extremely nice and helpful

Clarence O. 
Évaluation :
5

Facility was clean and employees were very friendly.

Cathy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caelan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
3

Equipment should be be maintained with more detail. I was given a truck which the fuel was just above empty. I will be contacting corporate to complain and and elaborate further on my poor experience.

Rey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
3

This location is 3 blocks from a main u-haul service center which is open 7 days a week so why would I be directed to the location I had to drop off at when it's a used car lot which was not open on Sunday when I returned the equipment.

Richard S. 
Évaluation :
5

No issues, great guy met us in the rain with a smile on his face.

Lafayette P. 
Évaluation :
5

This location is always professional and helpful.

Scott S. 
Évaluation :
1

My complaint for this location is, in my opinion, it causes U Haul to have a bad name. The owner is very unfriendly, and also inconsiderate. He wasn't considerate enough to appreciate the fact that I'm doing business with and him and U Haul, He had my car towed from his lot before I could even finish with the truck rental. To me, that showed a total lack of consideration. I was just totally thrown and down hearted. My family has used U Haul all my life and I have never ever heard of anything like that happening. U Haul has been in our family since I was born, as long as I can remember, and I have never heard of anything like that happening. I tell you, that really struck me. It really hit me hard but you can be certain and for sure, that won't happen again, because I'll never use another U HAUL!!

harry S. 
Évaluation :
5

Excellent service, detail oriented and kind installation team. My only issue was the flexibility of the vent, but once I called, that was rapidly fixed. Thank you for a wonderful service!

Felipe G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MADISON R. 
Évaluation :
5

This was a great experience. The customer service was perfect, the pickup and drop process was excellent. My wife and I rent from uhaul often because she's an event planner and the truck makes things so much easier. We've experienced numerous problems with other uhaul locations but this one far exceeded our expectations. We will definitely keep using this location in the future! I'd recommend this place to anyone looking to rent a truck! I'm very impressed! Thank you for your professional service!

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
5

Always professional and friendly

Scott S. 
Évaluation :
5

The young man that assisted me was very professional and and nice. He hooked up the trailer I was renting and explained everything about it to me. Excellent service à la clientèle.

Eddie S. 
Évaluation :
5

The pick up location was excellent. The staff was very helpful and friendly.

CHRISTOPHER N. 
Évaluation :
5

Everyone here was extremely nice and very helpful. Dropping the trailer off was seamless and we encountered zero problems whatsoever. Would very highly recommend doing business with this location.

Jonathan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Belisa C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deidre M. 
Évaluation :
3

Attendant met me outside. Friendly, Quick and easy.

Martin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
4

My complaint involves the truck itself - In my opinion, the loading ramp is EXTREMELY SHORT! The angle of the ramp from the truck to the ground is very steep - making it extremely difficult to control loads coming down the ramp especially. My opinion is the this condition will lead to customer injury and lawsuits! Please look at the length of the ramp and correct.

Roy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Federico J. 
Évaluation :
1

had to visit 4 stores for picking up an auto transport Got a 15 ft truck while needed a 10 ft. Had to spend much more on gas! Very disappointed this time.

ALI F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruby J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBROUGH H. 
Évaluation :
1

No drop off area. No indication of where to go or park my dropoff. Was unable to drop-off online because of all the mixups of the previous day. Could only see auto transport drop-off online. Had to park as best as possible and put keys in dropoff box with contract.

Josiah G. 
Évaluation :
3

Very small lobby

Jerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
5

The gentleman who helped me was very helpful and patient. Probably the best U-Haul clerk I have experienced.

John H. 
Évaluation :
5

I don't think the customer experience can get any better. Fast and friendly!

Alec H. 
Évaluation :
5

the people was very professional and well trained. their customer service was well needed. they are good.

Joe G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIARA G. 
Évaluation :
5

Always making the experience as pleasant as possible.

Barbara B. 
Évaluation :
5

Loved the new easy hookup for trailers.. It was so simple/quick and easy to hook up the trailer and get moving!

Mark T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phil B. 
Évaluation :
5

could use another staff or 2 onsite to assist. but overall i had a great experience . van was well maintained and ran great

Denzel W. 
Évaluation :
5

Great folks, very helpful!!

Roddy H. 
Évaluation :
5

Continue the friendly professional service that I received. Use to use the other UHaul provider down the street. This will be my go to for UHaul rentals. My family and friends will know this is the first place to go.

Tom S. 
Évaluation :
5

Very nice vehicles and great prices!

Clay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marcus W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe P. 
Évaluation :
5

Great location. Professional. Organized, clean and I would recommend this place!

Alton G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary H. 
Évaluation :
2

I was suppose to pick up the car trailer at West Market St at Monarch. When I got there they started to take my information and they went to get the trailer. There was something wrong and they couldn't issue the trailer. They found one on Gate City Blvd. I gave them the information. The next morning I left for Jacksonville Fl, on my way I got a phone call from Uhaul telling I hadn't return the trailer that morning. I informed him about what happened and he said Ok, so I continue to Jacksonville. When I got there I return the Trailer. They told me I was late and charged 30 late fee. Uhaul like everyone you deal with don't listen now a days. This problem came up around 9 in the morning, and no one did anything about it. When I tried to talk to anyone about it, they ignored me and charged me late fee. They don't call anyone if they have a problem if they don't have an answer. By the way no one told me my original contract was canceled.

Mark B. 
Évaluation :
5

I would like to get copy of my bill before I left the lot.

THOMAS ALAN A. 
Évaluation :
1

I waited at the store for an hour because an employee "went to the store with the keys in his pocket" to my vehicle.

Kari B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra B. 
Évaluation :
5

I can't think of anything that needs to be improved. The man that helped me was very nice and helped me a lot.

Sandra J. 
Non les évaluations ont été soumises pour cet établissement.

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