Better customer service.Jose H.
Customer Reviews for Prime Time Oil Inc
(U-Haul Neighborhood Dealer)
Pour nous contacter
Aurora, IL 60505
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 3h pm
- Dim : 10h am à 3h pm
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Me han cobrado varias cosas de las cuales ni solicitamos el servicio, mucho menos los usamos. Llegamos a la hora puntual a recogerlo y a entregar el camiÃ³n y la persona q atendiÃ³ puso horario diferente porque estaba muy ocupado y eso se convirtiÃ³ en un cobro exagerado para nosotros por dis que entregar tarde el camiÃ³n. PÃ©simo servicio.Edgar S.
I was given a pickup location. The location was CLOSED with no way to pick up my truck at all. After sitting on hold for 30 minutes I was given an alternative location.Char J.
No clarity from the executive on charges, feel overcharged for this trip. Can not recommend this to anyone else.Aship S.
Problem here called customer service all i get is the runaround. This is horrible customer service problems don't go away by them selfes they need to be taking care of. FIX PROBLEMS AND COMPLAINTS.neil B.
Got charged for a dolly and they didn't have one to provide me with one. They didn't know why I was charged $71 and said to call uhaul because they didn't know the breakdown.Christina V.
They double charg😡laura R.
Language barrier of the attendantJOEL L.
Give the items requested. Had no dolly or pads even though ordered. Wasted 2 hours getting them from a different location.Nathan T.
Le client n'a pas laissé de commentaire.Kayla D.
Le client n'a pas laissé de commentaire.Stephen J.
Better app trainingKevin S.
Le client n'a pas laissé de commentaire.jose G.
Le client n'a pas laissé de commentaire.AMBER T.
I was charged for a dozen moving blankets and a dolly which were not provided.Lynn G.
Le client n'a pas laissé de commentaire.JILAL J.
Le client n'a pas laissé de commentaire.Brittney J.
Le client n'a pas laissé de commentaire.MARCIAL R.
The guy cashier didn't believe that I was there to drop off the U-Haul. Even when I showed him the app. But at the end he made a call and I was able to leave it there.Vanessa O.
The 20' truck I rented was a piece of junk!!Michael H.
The truck was clean but the ABS, check engine, and cooling system lights went off immediately when we started driving which lead to a stressful experience. We could not get ahold of anyone to get a new truck.Shelby G.
Le client n'a pas laissé de commentaire.Heidi S.
Le client n'a pas laissé de commentaire.KEITH K.
Le client n'a pas laissé de commentaire.Shalini K.
Had to wait for service between the staff ringing up cigarettes. Check-in was suppose to be through the app but had to go inside. Info from filling out the app did not go through to their system so I had to provide it again. Equipment was not swept clean and there was spilled soda in the cab. Not only was this location far from my house making me late but also had to clean the equipment before using. Called corporate who said a district manager would call me, that never happened. Terrible service all around.Nicholas D.
Le client n'a pas laissé de commentaire.Michael P.
The truck was in good condition, but I reserved a truck at a closer location and had to drive farther because after reserving I was told that that location did not have the truck I asked for.Paul R.
Le client n'a pas laissé de commentaire.Dennis D.
It's a gas station drop off horrible!NICOLE W.
Le client n'a pas laissé de commentaire.ALFONSO B.
Rented a truck to move antique furniture truck head hole in roof of the Box of the equipment that I rented ruined a 50 year old dresser when I talk to customer service about the problem they told me That I did not purchase the insurance was not offered the insurance the day tell me I needed never go to this location ever again poor equipment bad attitudesJeremy R.
Denise was a fantastic customer representative.JOSEPH D.
The truck did not come with a ramp and therefore I was not able to use the truck for moving furniture and was charged.Apryll E.
I waited 90 minutes to get my truck leaving other people waiting for us at the other location. Another employee came in to help me and I was done in 10 minutesLinda A.
Fantastic service at farnsworth location- excellent customer service very friendly and timelyThomas N.
Le client n'a pas laissé de commentaire.Ernie V.
Le client n'a pas laissé de commentaire.Sergiu S.
The manager & workers are really professional but they need a elevator at the location for easy access to storage roomsdamilola A.
I was forced to wait at the location for over an hour while playing phone tag with the corporate office. The location had no record of my reservation.Christopher D.
First I made my reservation to avoid waiting to have a uhaul and do it faster but still they made me wait an hour because the truck was not in place to pick it up. That's what I call having no commitment as a company because they should have more control and know if the truck has not been delivered, have another ready to avoid conflicts with their customers. It may be better to go or make the reservation directly in the places where they have the trucks than to do it in places where you have to wait for them to bring them.Julio P.
Le client n'a pas laissé de commentaire.Austin D.
Very professional and courteous customer service. Extremely well priced. Overall experience was excellent. I recommend this service to all. You shouldn't be sorry.PATRICIA M.
Le client n'a pas laissé de commentaire.Ralph R.
Have the extra equipment on site as advertised online. We needed a regular dolly for $7 but was forced to get appliance dolly for $10.Abriel C.
The location was fine but UHaul needs to make it clearer that 17 foot trucks need to be returned to the location they were picked up from. There should be NO OPTION to even look at other locations when booking a 17ft truck- I had to drive an hour back after moving all day which was NOT clear upon booking. I was told there was no option except to charge me $100 plus if I left it at my new home location. Very disappointing and will never use UHaul again for this reason.Gianna T.
Bad serviceCESAR C.
I know this establishment is not an kfficial uhaul rental building but the personal is not knowledgeable in the process of renting to customers and therefore it takes much longer to get everything complete.Mauricio O.
The lady that assist me when I pick up U-Haul is so nice and very helpful, she suggested me to take picture of the dashboard which indicate the mileage ,amount of gas ,etc.. before I leave the place and she's right because I notice it that the paper work that she give to me the gas amount is 3/4 but in actual is 1/2. Then when I return the U-Haul I show them the picture so the only charge me $6 for 12 miles run. ThanksWilson F.
Le client n'a pas laissé de commentaire.TRASHONDRIA D.
The guy at the counter was extremely hard to understand, and it took 20 min to check out when returning the truck.Carol H.
Le client n'a pas laissé de commentaire.johnathan E.
Great customer service!John C.
Le client n'a pas laissé de commentaire.Jose C Jr A.
Trash in cab , dolly was not secured, and over charged $29,99John H.
No printer available for receiptsMichael M.
Le client n'a pas laissé de commentaire.Charlene L.
Denise was a great help and very professional employee! She deserved a raise and 2 weeks paid vacation.Karel M.
Make sure the truck is clean and blankets aren't wet, have all equipment reserved.Victor P.
Le client n'a pas laissé de commentaire.Kevin M.
The attendant was polite and helpful. The on-line scheduling was very helpful.andrea H.
Le client n'a pas laissé de commentaire.andreas R.
Le client n'a pas laissé de commentaire.Emmanuel R.
Excellent service à la clientèle. It was quick and easy. I will be doing business with them againmonica S.
Denise was very friendly and helpful with my rental. She did a good job!jessie B.
Everything goodJose M.
Have free soda and chips for all uhaul customers.Marriner Jr S.
The gentleman who waited on me was very friendly and made the experience pleasant. He explained everything to me very well too.Allan S.
Customer service at this location made up for the really bad service at 1282 lake street aurora. Worst service I have ever experienced in my life I will never go back there but I will visit this location againulonda C.
Le client n'a pas laissé de commentaire.SIMON C.
Very good serviceDavid M.
The clerk was very helpful and kind and walked me through the whole process and answered every question I had.Frank K.
It took 40 minutes to drop off a truck.Philip N.
Very easy process and Kiran and Sephora were very kind and made my experience a pleasant one .Nothing I can see at this time to improve on I will be using them again.DOLORES B.
Best customer service. Clean and nice placeVictor G.
Great, quick service.BUENO A.
Customer service is the best 100 % recommendedZEPEDA A.
The owner is a very wonderful man...very nice helpful people at this establishment...i give10 ??PAULA F.
Le client n'a pas laissé de commentaire.Darrell M.
Le client n'a pas laissé de commentaire.Giana E.
The employees are very friendly when I went to book the Trcuk and I made the reservations and they also called me back about the earlier availability, that was Awesome. This is called the BEST Customer Service. Please convey my appreciation and regards to them. Thanks Vijayvijay S.
Le client n'a pas laissé de commentaire.Mirna L.
Le client n'a pas laissé de commentaire.Debra A.
Le client n'a pas laissé de commentaire.Jorge R.
Excellent serviceJohn W.
I did NOT request this pickup location. My location I went to was 25 miles away, where there was NO VEHICLE for me. I had to hitch a ride with a TOW TRUCK DRIVER TO GET TO THE LOCATION FOR THE DAMN TRUCK. VERY UNHAPPY. I must add that Keith's Care Care was amazing helping me track down my missing truck. They saved U-haul's ass on this one.Terry B.
They were very helpful and friendly and FAST. Mercimichelle D.
Le client n'a pas laissé de commentaire.Emily M.
Le client n'a pas laissé de commentaire.candelario B.
Le client n'a pas laissé de commentaire.Kiran B.
Le client n'a pas laissé de commentaire.sosa R.
Le client n'a pas laissé de commentaire.Carlo O.
The personnel were excellent. The location is in a bad neighborhood and parking is limited.Mike C.
We reserved the Uhaul online and chose not to have the insurance since our car insurance covers us driving anything. There was no need to have it. When we went in and got the truck, they make you sign the contract without seeing what you are signing. She gave me my copy when I was walking out and I saw that it had the insurance. I asked about it and she said just let them know when I dropped it off what happened. When the time came to drop it off, the new man at the counter kept saying that he couldn't take it off and that I shouldn't have signed while it was there. I said I wasn't paying for it since I did not add it and he called Uhaul. He had to wait and the phone kept saying that he was in line and they would be answered in the order that they were recieved. This man kept hanging up and recalling! We had been moving all day so both our phones were dead. It took over an hour for him to finally just take it off. This was a service that we did not need or want and they added it themselves. It was handled very unprofessionally and the man was rude about it. I would not use this location or recommend it to anyone.Caitlyn W.
You guys are greatJuan L.
Le client n'a pas laissé de commentaire.James Z.
Fast & Easy rental! Friendly & helpful employees!!KIMBERLY A D.
Excellent serviceUma M M.
Le client n'a pas laissé de commentaire.Katherine H.
We didn't do a preliminary walk around. Also, I had requested a dolly to rent, got charged for it, but it wasn't provided.Kristin N.
Gas tank was not full and I got charged gas when I dropped off at new location even though I filled up tank more than when i originally got itMatthew K.