Recommend no customer at all! They are grimy and will take your money!
BRADLEY H
Customer Reviews for Princeton Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service
William CVery nice and quick
JOSHUA HThe truck did not have a full tank of gas which caused multiple stops to get gas. I was never able to fill the gas tank. When I called to inform the office that I was on my way to pick up the auto transport, they closed the store and left me stranded. It took an additional two hours to find another auto-transport.
Nia KNicest people I have ever dealt with
MELISSA WGreat place.Great people.
BRIAN LExcellent service à la clientèle
CHARMAINE RSeemless experience and would definitely use this method again in the future.
Paula KPut grabs on the outside of trucks
DAVID WEasy, friendly, helpful people!!
Michael OGreat people
BRIAN LGreat to work with. Highly recommend
Noah TEverything was fine and staff helpful and friendly.
STACY MChris and Jennifer give great service
Nancy MThe staff at this location is more than excellent. They are very good, courteous and helpful some of the best that I've ever seen.
Timothy HI have rented from thousands of uhaul facilities but never have i felt like a family member soon as I walked in the door! Jennifer was Amazing!! She is Awesome! 10 Stars
RHONDA LVery nice nice people and great service. There was a problem with the app when trying to schedule and then again when returning the truck but all went well. Thank you so much!
JESSICA BStaff was very friendly & helpful. I will go there again if the need arises
CHRISTINE LThe employees that took care of my rental, were pleasant, helpful and efficient. Will definitely use them for future U-Haul rentals.
mitzi jThe representative was amazing and very professional. The truck was great and performed really well. Thanks Ali and Vickey. Much ❤️ love from our family to yours.
ali kVery pleasant, good service
Philip CGreat staff to work with, easy process
Kim GThanks
HARRISON TAdvise customer that customer is expected to provide all interior ropes/tie-downs and padlock for loading door.
William BI appreciate how friendly and professional the staff was. Thank you so much
Garry TI'm overall impressed from my first call about a truck . I was made to fill important and welcomed . I will use them again in the future
David WApp sucks not updated
Timothy WThe people are very friendly and helpful.
Dillard LThe best customer service I have encountered to date and I am 55 years old!
tammi fEntire process smooth and professional
Donald VCustomer service was excellent
Tanya WEverything was well organized and the customer service awsome. No complaints here
Harold SGreat place to rent a uhaul.
Brian B No improvements needed from staff at 401 S. Wickham Ave. Princeton WV -U-Haul. Very professional, had 3 trucks available, even "heated up truck" for me Answered all my questions. Very approachable & patient staff.
Liz LTruck needs ramps on them, and could definitely ben cleaner, the checkout and all through online/ or in the app is a Whole big difficult process and is much easier & Faster to do in person. Good location and friendly guys workn.
Robert MThis location is always clean! The staff is incredible as well!! Thank you for all you helped us with for our move!!
LeAnn MVery nice people
Brian LThe overarching U-Haul organization could make their website more user friendly by making it easier to skip all the extras that may not be wanted. Put them all on one page for crying out loud. I tried to use the online service and not only was it cumbersome, both times it failed: once because it said the truck was unavailable when it was, and once because it changed what I was renting on one of the last pages. I didn't want to go back through ALL of those extra pages to edit it. The local business was absolutely fantastic!!!
Margaret JNothing, everything was smooth from start to finish.
joe lThe entire service went smooth. Very nice and easy to deal with. Will definitely use again if need another uhaul.
Jennifer WWinter's Storage in Princeton WV is excellent. They are friendly and efficient!! Thanks.
Lea AContinue to offer great rates in all areas of service. Keep at least 1- truck of each size on lot at ALL times. (I liked calling the 800 number to reserve my truck verses calling local offices.) My experience with U-Haul was GREAT!!! . Thx
Liz Lgot nothing....great job, very professional, helpful and courteous!
Stacia KGreat people great vehicle
Dustin TRien
Mary DI picked the truck up with my son and it had little to no gas in it. And when I returned the truck with the same amount of gas in it they tried to charge my card multiple times for three different amounts. And kept trying to charge it thru out the month I have been renting U-Haul trucks for years at the Bluefield location and there was never any problems. They also charged 15 dollars more for the same truck.
Kwame HRented here many times, these guys are always first class !!!
Gary sAwesome customer experience! The whole process was easy & the employees were amazing!!!
Sharon Jnothing
Dustin T