I was very happy with my experience in renting the van at this location. It was quick and easy.
DEBORAH Z
Customer Reviews for Print & Ship 360
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This is my third time using this location for U-Haul rentals and I will always choose this one!
ALYSSA LEasy to find and simple to pick up/ drop off. Van had a beer can when we got in, but other than that it was clean and the AC works amazing! Highly, highly recommend
Alyssa LCourteous with plenty of info and options
BERNARDINO EImpressive service
sreekanth sBackup cameras would be appreciated. Thanks for making the rental so quick and easy!
MICHAEL SI live renting from this location.
GENA FOverall a happy customer. Thank you! 👍
JORGE AI can't think of anything to make it better
GENA FAlways my go to location as the staff is personable and always support small business owners
ROGER HWorst customer service I have ever received. He said he would complete transaction later. I asked him to do it now so I could review bill. He seemed put out. He completed transaction and said it would be emailed to me. Didn't have chance to review before he billed it. He charged me for gas when I put gas in. Only went 35 miles and put in 2 1/2 gal of gas. I want refund for gas charge what is the $17 65 charge for? Would like reply!!
RUSSELL CEverything was pretty good, but the app was glitching, I guess, when I was returning the vehicle. It would not let me flip the camera so all of my pictures were taken with a front-facing camera.
LILLIAN SThe staff especially the lady(sorry I forgot her name) was so helpful. She helped me with everything. 10/10 rating for being helpful, respectful and patience. Merci.
sally lPretty easy to get through
Stephen AVehicle worked well and had no issues during travel.
Connor RThis is my second time at this location. The first time was a good experience. Second time is not good at all. I was charged for two gallons of gas at $5/gal, even after I put gas before I return the truck and have it at the exact level when I picked. Don't recommend this place anymore.
Melaku BI use the location for other services. Art (& his staff) are top notch.
Joseph HOverall great service from the locati9n itself, will definitely recommend this location. The app could use some work as it did not allow me to check out/in on my own.
Reymundo PCharged 4 times for one rental. Local office won't assist. Told me to take it up with my bank to fix the issue that was caused by uhaul.
Colleen SVery convenient location. The man that helped me with my uhual was very kind and went over the everything with you. Overall great experience and made my move simple. The parking when returning the truck wasn't easy as it is a very small complex. Maybe some improvement the parking with these big trucks.
Ashley SI have no complaints at all. The gentleman was quick easy, very professional. I would go back.
Alva WI called to inform the location that I was going to take a little longer, the lady that answered the phone from Sure Ship was rude. She said, "I need that truck back before 6." I informed her that I will not be making back because I did not get the pads that I requested when I made the reservation two days prior of picking up the rental. She told me that they don't have pads and I kindly asked her to get with uhaul to update what she can/can't rent. It was inconvenience for me to go pick up the rental and drive to another location to get the pads. After the fact thatvwe get charged for milage Horrible experience with this location. Never again will I rent from Sure Ship!
Jesse SWe really appreciate your business location and your help to complete a quick transaction.
Larry PIt was a great experience, the staff was friendly.
Mark SThe gentleman behind the counter was very nice and friendly. Going forward I will use that location.
Deborah WEnsure that your rental are clean before, so that when the next customer receives it they don't have to clean behind the rental before them. If we return a rental vehicle back with more gasoline in it then the amount that was issued to us, how about given us a credit for the gas.
Charles OClean up broken glass before you rent the vehicle out. Also, I was given the wrong truck. I had 2 reservations and needed the reservation set for that day not the future dated reservation. Plus, I was forced to pay for the insurance which I did not agree to. And on top of that, why am I having to deal with expensive holds on my card. Very very very poor experience!!!
Isaac FEverything was good thank you
Bernie dThe man was rude over the person and in person never mentioned about the gas on mileage.. He acted like his shit didn’t stink would never go there again and believe me I’m calling the company … and he said it’s would only be 19,99 plus $1,09 mile which for one we used the vehicle for less than six hours and we didn’t go far at all and charged $101 … he even told my husband I will give you a discount if your wife is nice I said no sir don’t get me started because you have been rude over the phone and in person and my parents and I have brought you a lot of business so don’t start saying anything because I answered with an attitude just the way you been and didn’t like his own taste of medicine… after that his attitude changed.. but I still wouldn’t recommend this place
joe tThe A/C did not function properly when DRIVING, it is 105 degrees here in Texas and completely dangerous not to have a properly functioning A/C in the truck! I told this to the U-Haul representative when I returned the truck, I was pouring with sweat all over my body, I told him to have the manage call me, he just said "your all set". I was not offered a discount, it seemed like it was not important to him, he should have taken the truck out of service, refunded me the $65 dollars, and have the truck serviced by professionals so this does not happen to anyone else!
Heath SBad customer service
Xiomara GGive coupons to low income families that would help everyone more and it takes a lot of money to move.
Janet HOver charged for gas. Put gas on the way back to drop off and the line was at the same place as it was when I picked it up yet I was still charged for 2 gallons
mario cVery nice guy at the counter - very helpful.. very convenient location. Will use again.
Charles CThe location was closed when I dropped off. The only thing I would recommend would be the key drop off. My key fell to the floor and I had to call the location for them to know I dropped it off.
Isabel TI filled the gas tank to a little over what was noted on my receipt and pumped less than 1/4 mile away, and was charged for gas. Unacceptable. I also over estimated my mileage on the reservation and the agent at the counter changed it only to go in and charge me for the overage. UHAUL business practices are set up to over charge customers. Will never use again or recommend.
Christina BARTHUR IS A GREAT PERSON. EXPLAINED TO ME ALL . BE SURE TO HAVE HIM ON YOUR RECOMENDATIOS POSTS
VERONICA Lpersonnel were very rude ...called into Uhaul and received no call bak as of yet this has been now over a week
Myrna BMake sure the vehicle is road worthy, AC did nit work and we were in a time constrained effort to get started. Tire pressure monitoring system requires calibration it appears.
Tony FBad customer service
Rafael rAfter hours key return location was difficult to find amongst the signage. Would recommend it show a picture of the location in the app if possible, or have a U-Haul orange design to it to stand out
Dominique MMake the online check in process smother. It would not let me scan my id
David PThe original location I had my rental agreement for 24/7 pickup did not have the truck setup appropriately for me to pickup. I contacted the 1-800 number and the U-Haul representative was able to get me this location. The truck was setup and ready to go. Only problem I had was working the pad lock on the back. I took several attempts before I could open it.
ROLANDO DWhile the owner of the location that I picked up my U-Haul from was amazing, I had nothing but problems with the U-Haul reservation itself. Corporate U-Haul did a horrible job with communicating with me, and I will likely never rent from them again because of this experience.
Aliecia TVehicle was not out of wiper fluid when picked up.
able zThe gas gage was below the full line but you guys said it was full and expected me to return it as such. I returned it completely full.
Kenneth HThe gentlemen was very helpful...
Brandi PTruck was dropped off as we were there to pick up. Owner went out of his way to clean vehicle and take care of us. He stayed after his store closed.
David FYour people go above and beyond with customer service. Thank You very much!!!~
MELISSA FGreat service
jesse aI got overcharged. Someone needs to take the time out to explain the charges.
Tyler Yexcellent job from this local business's staff !!
MAYRA GThe owner at Safe Ship was very friendly, helpful, and customer oriented.
Eric SCheck your trucks before renting them out. Pretty sure the owner knew the truck had a transmission problem as it was already leaking when I took it. The rental left me stranded and I had to wait 3 hours in the middle of the road until a tow truck arrived from U-Haul.
faith fVery polite and friendly customer service.
Joseph DIf you order a dolly please put it in the vehicle we are paying for to move. That's my only complaint. Be pro active. I had to go back just to realize there was no dolly
ADRIAN LArt has always been very helpful
Justin RVery friendly and explained everything well
Rick R