Le client n'a pas laissé de commentaire.
Laura R
Customer Reviews for PRM Partners LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I would just like to thank the staff of Uhaul from Carencro with Dasha, to the facility, in Lafayette. Each representative went above and beyond to make this a positive experience for us. I have been very pleased with the service I have received each and every time I've had to use this service. thank you, because. your representatives are professional, courteous, and knowledgable. Keep up the good work, it shows through your employees.
CATHERINE KThe employee was amazing but the area was super unsafe and hard to figure out where to park.
KYLAR JQuick and friendly. Rachelle was awesome. Excellent service à la clientèle.
ZADOK SAll is good.
THOMAS BNo. Carl said, he received great customer service.
Carl AThis location wasn't the issue the lady actually helped me get a dolly for free. But my experience overall with Uhaul today was terrible!
NASTASJA JS.O.
JACK DPerfect
ANGELA JThe manager is great so professional and wonderful
Lakysha MIt took an hour to drop off our truck. No sense of urgency or mindfulness of the customer's time. I was the only person there. I had 2 questions regarding what was owed and a separate reservation that the worker took 20 minutes on each question only to not provide an answer. I had to make a call Uhaul myself to get the information needed. Kind, but incompetent. Could not even RETURN a dozen pads here without a 20 minute phone call to her regional. Will never use Uhaul again.
Caleb WYou need to add your Dollies to your computer inventory. I rented a truck and appliance dolly on line. The day before the rental I as told now dolly was available at that location. They called one other location to check their inventory but they did not have one either. It them Became my responsible for finding my own dolly despite's making a reservation for one. Had to call 4 or 5 locations in another city to find one.
STEPHEN MGreat service
Megan MDelightful service representative here, very friendly and helpful. 5 stars!
JAMES TNot our first time dealing with Rachelle and her group. Always good experience
POTHIER VThe gas needle was not properly checked in and I was charged for gas that wasn't originally in the truck.
Sarah LGreat people and great service they give
KAYLA CWe love this little location! We have always received great service and they are super friendly!
PATRICK JRachel and Georgie worked very hard for this rental to happen. I plan on using this location again.
FLORRIE TAttendant was incredibly courteous and helpful.
john aCustomer service horrible
SHAWN BExcellent service à la clientèle
Nicholas WAll the staff that assisted me and Debra was Amazing and took care of all my requests. Thank You Guys.. Angela
Debra BThe customer service was great!! They did everything they possibly could to accommodate me which was highly appreciated and they have very reasonable prices on their rental trucks. I would definitely recommend.
Donna SVERY NICE AND HELPFUL I WOULD HIGHLY RECOMMEND TO GO PICK UP AND DROP OFF AT THIS PLACE!!
Jade Si submitted a prior review about this rental. I also should warn everyone that the mileage estimations are EXTREMELY tight and really not an accurate representation of the mileage required for the trip so that extra mileage charges will accrue and at $1/mile, believe me this adds up...... Rent from PENSKE.... they have unlimited miles for essentially the same price rental. UNLIMITED..... the Uhaul approach of not really allowing enough mileage for the quotation given is a BAIT AND SWitCH technique , and the overall rental may cost the unwary consumer substantially more.... in my case it was only $10, but I can envision where the unwitting consumer may get hit with substantial overage charges... RENT FROM PENSKE>>>> their commitment is firmer.
David MWonderful experience with my Uhaul rental. Merci
Ashley Ganyone looking to rent a UHaul truck needs to go to this location, friendly helpful staff, clean well maintained location, easy in and easy out with the truck
GAGE MMake sure customers put gas in the vehicle before bringing it back
Jimmy GGreat staff
Linda BThe truck smelled like smoke and had leftover items from the previous user. Check in and drop off process was so easy though. Overall a good experience & would do it again.
Jaice DManger was Great and new employee did her best to handle everything. Very nice and professional
MICHAEL LIn the past, I rented from U-Haul to get around while my car was in the shop. At these rental prices, though, I will start using Uber while my car is in the shop. It cost me over $260 for 32-hours. Merci!
ricky pEverything went smoothly. I received a reminder call, and all the ladies were super nice.
Shanika MThanks for all y'all do y'all are Lifesavers
Greg CCustomer service was great
Royal HHorrible check in (waited 45 mins for someone to come, no one was there). The add-ons I purchased (furniture pads and furniture dolly), they did not even have on the site. Frustrating to say the least!
Alexis PWe were held up for 2 HOURS because of employee negligence. UHaul caused us to be those 2 hours late to our destination therefore losing the bid on the equipment we were travelling for and STILL wants to charge us $700. Because they were unable to provide an on time service, we made a 10 hour trip for nothing AND lost the equipment we searched for weeks to find. Not to mention the truck was extremely dirty and the drive was extremely shaky. We were at our pick up location 15 minutes early and on a strict time line. Unfortunately, UHaul treated us as disposable. We want a refund and for UHaul to drop these charges.
Kelsey LThe money left over from the mileage i didn’t use never came to my account .
Yasmine lGreat customer service!
Brianna HThey Put wrong Mileage Out number, they did not have the receipt ao that I can claim any reimbursement
Mehedi HEverything is exelent.
CARLOS OGas mileage was not correct reading as on plan on paper that I sign. Charge me more for fuel that was wrong from the start
ROSALIND MI filed a report about water leaking in the truck on the same day I rented the truck I have yet to be called back or compensated for my damages but I am still being charged for the services I do not understand !
Vernon PNothing I told a few people about you the same day I bought back the truck
Edmond AActually have the reserved equipment at the location.
Davin BGreeted me upon arrival and after mentioning the issues with the vehicle they said that they would note them in the system
Steven REverything was perfect!
Lakeisha MThe vehicle was not clean at all. There were crumbs and an empty cigarette pack in the cup holders. It also reeked of said smoke and was very unpleasant to be in during our pick up. The vehicle served its purpose well but it could stand to be cleaner in the driver cab.
Javier GNa
Hugo CThe U-Haul was full of roaches I had to personally take it to the car wash and clean out the back of it b4 I could even move furniture it’s not the sites fault I don’t think but Maby y’all should make sure customers clean the back of the U-Hauls after use it’s not fair to the next to deal with situations like that
Sheavon NThis location did what it was supposed to do. My initial reservation for my rental vehicle was at a different location. UHaul moved my reservation to this location, which was further from my destination. This resulted in more mileage (charged) due to having to travel farther.
Ryan LDid not get the remaining balance back.
Natasha Rgreat customer service
Hilda JSuper customer service
BRENT R