There were three communications with U-Haul to change my drop-off location. At the end of the first two conversations, I requested the new address be sent to me. This did not happen either time. I dropped it off at the originally scheduled location and attempted the key-drop off process. This worked fine until I locked the key in the truck accidentally. I called the same number that I had previously contacted to change the location multiple times. On the first call, I was told it swould not be a problem; then, I got a call that I would have to find a locksmith. I tried AAA but they did not respond. I then called U-haul back in frustration and told them to charge me whatever it cost as I had no reasonable way to get the key out. I never heard back from U-haul after that. I did check the location a coupe of days later and confirmed that the truck had been moved. Overall, a very frustrating exprerience.
CORY E.
Customer Reviews for Pro Auto Salon
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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This end was good for drop off and we didn't have to drive 200 miles.
debbie E.Great service, clean trailer, smooth transaction. We will definitely be back! Merci!
Tanya H.The guy that rented me my equipment made a racial slur (the N word) within the first 5 min of our transaction. The truck was not cleaned out when I picked it up. And he screwed up my reservation by shorting me a day with the truck costing me close to an extra 100 $even after assuring me this would not happen.
TRAVIS S.Have the person trained well enough to get the drop off correct. I was ru. Big short on time and he kept messing up and he thought it was humorous
ZACHARY H.Met me right in the parking lot with a smile. The delivery process was smooth and seamless. Job well done.
David B.I'm pissed because I got charged an extra 90,00 $ for no reason
ELLIOTT S.The Pads I reserved with the truck were not there. The destination location did not answer the phone or return my call so I could extend my rental. I was told I could extend my rental on line, which wasted an hour of my time, but in the end I found out that you do not allow on line extensions fir one way rentals - change the greeting message because it says you can extend rentals on line. While these things were frustrating and made me feel like you do not value my time, there is a lot you do right. I feel the value and scope of services provided and on the money and not currently equaled in the market place. OTHER THAN THE PADS MY COMMENTS DO NOT REFLECT YHE PICK UP LOCATION. IN ANY MANNIR - the personal at the pick up location was competent.
MARK W.This is not a suitable location. And should not be included as part of the uhaul family. The location was closed at 3pm and the owner/manager refused to come to the store and assist me in off loading my car. He cursed at me and hung up on me. Is this how Uhaul treats their customers.
JAMES T.The trailer was in dangerous state of operation! If I had my vehicle loaded on this equipment I would have had a serious accident
MICHAEL K.I had a chance to talk to the guy that runs/owns this location even though they were closed. He told me about renting a truck on line. It was a pretty flawless process. Was actually able to finally buy my tool chest Ans get it home! Great process and I will use this store for all my truck rental needs in the future. So glad you took my call even though you were at a wedding. Merci
Dawn R.I was over charged for this rental and they still haven't rectified it to my knowledge. My rental was returned on Saturday at 3:00 as I scheduled to do but nobody was at the office to receive it. I should be credited back 30 $. My number is 208-941-4055.
Troy J.Quick and easy.
KELLY F.The windshield had dead bugs all over it and the cab was covered in pet hair.
Robert H.Everything was perfect.
CHARLES B.Not a proper location for a uhaul rentals
ROBERT W.Owner showed up, handed me keys, said I gotta go, a guy will call you. About 5 min later I got a phone call. Very strange experience. No chance to ask questions.
patrick H.The pick-up did not have the seat adjusted for me & I didn't know how to adjust it. It would have been helpful for the employee to help me with that.
KAREN H.Your app is frustrating
Joshua G.No comment
ANDREW D.Hard to find. Drove right by it. Small operation with a few uhauls out back.
Gregory L.Very happy
Richard K.Met the owner of the business and he was friendly and great to talk to.
PHILIP B.Let people know more than a day in advance that you won't have the trailer that was reserved weeks in advance. It completely ruined my move. Last minute we had to get a storage and leave half of our belongings behind. Now I have to spend even more money to come all the way back to pick the rest of our stuff.
Shantel F.No improvements needed.
DONALD F.The website to reserve is somewhat tedious - to refuse extra insurance coverage I needed to click through several different pages with each option. It might be better to list all additional (and optional) coverages on one page.
MICHAEL P.I dealt with the owner he was a nice guy answered any question and was prompt I change my reservation by 12 hours he had no problems I do it again and I might
SCOTT W.Car smelled like smoke and wasn't cleaned prior to pick up. I ordered a dolly and it wasn't there when I picked up the rental. Not a good experience but hey that's what you get when you use Uhaul so I shouldn't be surprised
VINCENT L.A little better understanding of how you get charged when a drop off location is closed on the day you're dropping off the rental. I was charged a second day, but it was reversed.
ROBERT W.The truck had equipment left in it from the previous rental including plastic bags that I had to clean out.
Thomas D.the people where great to work with me on my move
Robert D.Nothing, we were extremely pleased !!!!
RICHARD G.Great customer service!
ANJIE A.We were just handed the keys, no walk around or safety check. Once I made it across the country, over 2000 miles, I noticed the front tires were so bad, metal was sticking out. I am surprised the tires did not blow killing us all. Still trying to get a call back from the Idaho district manager regarding this truck. It should be pulled off immediately.
LARRY V.VERY off-putting for you to require a copy of my DL. I can totally understand verifying my ID and status at check in on-site, but it makes me resentful that you require a copy of my ID that ends up floating around on your site and the internet. ID theft is real and this seems to contribute to the ease of theft.
WESLEY B.Friendly, efficient service.
ISRAEL E.Nothing. The employee was nice and helpful.
JOHN W.Helped park and disconnect the trailer before unloading the moving truck and was promt for a quick drop off. Merci.
Fermin P.Great location. The two guys there were very friendly and professional. Lay back and easy to talk to. When returning the trailer, they even offered to park it for me. ðŸ'ðŸ½
Ana C.The gentlemen was friendly and helpful, but the site is small and there was not much room to park the equipment.
Anthony S.I did not like my experience with using U-Haul. The first location I was sent to for my mobile pick up the truck was not set up properly for mobile pick up. After being on chat with someone for 30 minutes plus. We finally figured it out and I then was sent to a new location to pick up a different truck. This new truck did not have moving pads, the hand truck I ordered or the rolling dollie. Plus the mobile check in process was not user friendly and took forever to get approved to use the truck. This caused me to start my moving process 2 hours later than expected.
Nicole S.Aucun
Stanley L.Aucun
Stanley L.fast quick and easy like always .
Vadim P.This was the best experience we've had. We just bought and old car from Idaho and we decided last minute that we didn't want to drive it back. We found the U-Haul location and Jordan was so helpful and professional. U-Haul came through! Thank you so much!!
Ramon G.Easy rental location, friendly service
Thomas L.We picked up a truck because our first online reservation was cancelled magically, so the day of our move we had no truck reservation. We managed to find one right away on labor day and they happened to be there to accommodate another rental. The truck had not been filled with gas they said no problem just tell them when you drop off. we took a picture and kept the receipt from refilling the truck. On the other end the company was irritated about the situation and said we would not be charged if they had changed the paperwork where we picked it up. Luckily they had done this but the manager of the company where we dropped us gave us a lecture about why they shouldn't do that.
Jeremy A.Very prompt, friendly, and very knowledgable and safety oriented. I'm going to recommend this location to everyone I can.
Wendy L.Had trouble with being able to refuel. The gas tank would burp back gas like it was full....but wasn't . It did this at every gas station. So the problem was definitely with the truck's gas tank. VERY ANNOYING!!! But truck ran well, A/C was good, gas mileage was great for mountain driving!! Just the gas thing!
DEANNNA K.The staff here is amazing and I will be back again
Josu A.The only issue I had wasn't with the pick up location but U-Haul itself. The pickup location changed and U-Haul never called to tell me. So we went trimming all over town to get our equipment
Paul R.Tank was not full almost but not full windows were dirty. Driver side door or window did not seal sounded like wind tunnel all day
Robert S.Was very difficult to find a location to drop off our auto hauler. This one we found online was likewise difficult to find. NO office or staff that we could tell. It was not your typical U-Haul facility one would expect. NO signs were seen except a small one on the back of the property, stuck into the ground, after circling the other business for a bit. One gentle was out working on a truck and saw us and directed us where to park it. There was ONE small U-haul trailer there, and that was it. Was very anxious about leaving it. My son took pictures of our auto hauler that was backed in and next to the lone U-Haul trailer there on the property site, the small insufficient sign on the ground, our truck, and the gentleman who took possession of it to prove we did turn it in. We told him I didn't check the drop off location at the time of picking it up because I wasn't sure where they were in connection to where my son lived there. My son asked for paperwork stating that location as the drop off and he stated none was available but he would send me a text stating that it was dropped off, which I did received a short time later. Online listed 3 drop off places, but the first one we went to told us they couldn't it. Quite the ordeal to find a place to drop it off.
Renee E.The location and owner was wonderful. The online ordering experience, use of the app/website that required GPS, camera, and scanning capability was absolutely terrible. It was not intuitive, and older/incompatible phones have no recourse.
Nate H.It was fine
Nicole L.A little inconvenient to get to with having to drive past then make u-turn, but great staff.
Charles W.Shane was great help
Marcos V.