Customer Reviews for Pro Auto Salon
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

4

The website to reserve is somewhat tedious - to refuse extra insurance coverage I needed to click through several different pages with each option. It might be better to list all additional (and optional) coverages on one page.

Évaluation :

5

I dealt with the owner he was a nice guy answered any question and was prompt I change my reservation by 12 hours he had no problems I do it again and I might

Évaluation :

3

Car smelled like smoke and wasn't cleaned prior to pick up. I ordered a dolly and it wasn't there when I picked up the rental. Not a good experience but hey that's what you get when you use Uhaul so I shouldn't be surprised

Évaluation :

3

A little better understanding of how you get charged when a drop off location is closed on the day you're dropping off the rental. I was charged a second day, but it was reversed.

Évaluation :

3

The truck had equipment left in it from the previous rental including plastic bags that I had to clean out.

Évaluation :

4

the people where great to work with me on my move

Évaluation :

5

Nothing, we were extremely pleased !!!!

Évaluation :

5

Great customer service!

Évaluation :

1

We were just handed the keys, no walk around or safety check. Once I made it across the country, over 2000 miles, I noticed the front tires were so bad, metal was sticking out. I am surprised the tires did not blow killing us all. Still trying to get a call back from the Idaho district manager regarding this truck. It should be pulled off immediately.

Évaluation :

3

VERY off-putting for you to require a copy of my DL. I can totally understand verifying my ID and status at check in on-site, but it makes me resentful that you require a copy of my ID that ends up floating around on your site and the internet. ID theft is real and this seems to contribute to the ease of theft.

Évaluation :

5

Friendly, efficient service.

Évaluation :

4

Nothing. The employee was nice and helpful.

Évaluation :

5

Helped park and disconnect the trailer before unloading the moving truck and was promt for a quick drop off. Merci.

Évaluation :

5

Great location. The two guys there were very friendly and professional. Lay back and easy to talk to. When returning the trailer, they even offered to park it for me. ðŸ'ðŸ½

Évaluation :

4

The gentlemen was friendly and helpful, but the site is small and there was not much room to park the equipment.

Évaluation :

1

I did not like my experience with using U-Haul. The first location I was sent to for my mobile pick up the truck was not set up properly for mobile pick up. After being on chat with someone for 30 minutes plus. We finally figured it out and I then was sent to a new location to pick up a different truck. This new truck did not have moving pads, the hand truck I ordered or the rolling dollie. Plus the mobile check in process was not user friendly and took forever to get approved to use the truck. This caused me to start my moving process 2 hours later than expected.

Évaluation :

4

Aucun

Évaluation :

4

Aucun

Évaluation :

5

fast quick and easy like always .

Évaluation :

5

This was the best experience we've had. We just bought and old car from Idaho and we decided last minute that we didn't want to drive it back. We found the U-Haul location and Jordan was so helpful and professional. U-Haul came through! Thank you so much!!

Évaluation :

5

Easy rental location, friendly service

Évaluation :

4

We picked up a truck because our first online reservation was cancelled magically, so the day of our move we had no truck reservation. We managed to find one right away on labor day and they happened to be there to accommodate another rental. The truck had not been filled with gas they said no problem just tell them when you drop off. we took a picture and kept the receipt from refilling the truck. On the other end the company was irritated about the situation and said we would not be charged if they had changed the paperwork where we picked it up. Luckily they had done this but the manager of the company where we dropped us gave us a lecture about why they shouldn't do that.

Évaluation :

5

Very prompt, friendly, and very knowledgable and safety oriented. I'm going to recommend this location to everyone I can.

Évaluation :

4

Had trouble with being able to refuel. The gas tank would burp back gas like it was full....but wasn't . It did this at every gas station. So the problem was definitely with the truck's gas tank. VERY ANNOYING!!! But truck ran well, A/C was good, gas mileage was great for mountain driving!! Just the gas thing!

Évaluation :

5

The staff here is amazing and I will be back again

Évaluation :

4

The only issue I had wasn't with the pick up location but U-Haul itself. The pickup location changed and U-Haul never called to tell me. So we went trimming all over town to get our equipment

Évaluation :

2

Tank was not full almost but not full windows were dirty. Driver side door or window did not seal sounded like wind tunnel all day

Évaluation :

1

Was very difficult to find a location to drop off our auto hauler. This one we found online was likewise difficult to find. NO office or staff that we could tell. It was not your typical U-Haul facility one would expect. NO signs were seen except a small one on the back of the property, stuck into the ground, after circling the other business for a bit. One gentle was out working on a truck and saw us and directed us where to park it. There was ONE small U-haul trailer there, and that was it. Was very anxious about leaving it. My son took pictures of our auto hauler that was backed in and next to the lone U-Haul trailer there on the property site, the small insufficient sign on the ground, our truck, and the gentleman who took possession of it to prove we did turn it in. We told him I didn't check the drop off location at the time of picking it up because I wasn't sure where they were in connection to where my son lived there. My son asked for paperwork stating that location as the drop off and he stated none was available but he would send me a text stating that it was dropped off, which I did received a short time later. Online listed 3 drop off places, but the first one we went to told us they couldn't it. Quite the ordeal to find a place to drop it off.

Évaluation :

5

The location and owner was wonderful. The online ordering experience, use of the app/website that required GPS, camera, and scanning capability was absolutely terrible. It was not intuitive, and older/incompatible phones have no recourse.

Évaluation :

4

It was fine

Évaluation :

4

A little inconvenient to get to with having to drive past then make u-turn, but great staff.

Évaluation :

5

Shane was great help

Évaluation :

5

Nothing! Everything worked out great! Merci encore.

Évaluation :

3

Person was not at location when I arrived. Was out to lunch and late returning.

Évaluation :

5

Great, flexible and super friendly!

Évaluation :

5

I came here upon the recommendation of a friend, I will come here again!!

Évaluation :

2

No where to park. And no help inside.

Évaluation :

5

The passenger side ratcheting mechanism came undone, completely loose twice during my trip. The safety chains were installed onto the vehicle so it didnt fall of either time on the freeway but close enough to really get your heart racing. Luckily im an experienced driver when towing or it could have been bad. I informed the drop off location of the maintenance needed.

Évaluation :

1

I had to file a complaint was told i would recieve a call in 2 to 3 days n it has been a week and no one has called me back

Évaluation :

5

Enviaron un email hablando sobre unos daños que realmente no comprendo ya que entregue la camioneta en excelentes condiciones. Lo único que transporte fue un televisor. Gracias

Évaluation :

5

Nothing. The service was great. Very friendly and informative .

Évaluation :

5

All good

Évaluation :

5

Great drop off location. Helpful employees. Glad I used this location to drop off car carrier.

Évaluation :

5

The service was amazing!!!!

Évaluation :

3

Towing dolly was old, rusted and barely functional. Wasn't given hard copy of contract. Instructions on dolly wince could have been better.

Évaluation :

3

The base price of 19,95 is very misleading. I only used the pickup to go to the dump. Just a few miles and maybe a couple of hours. My final bill was 52 bucks. Shame on you. Misleading advertising

Évaluation :

3

I waited at the counter for a good 5-10min while the guy was working on a car in the back. Finally all he said was “leave the key on the counter”. So I just set it there and left. Could've had a sign or something so my time wasn't wasted.

Évaluation :

5

The parking lot is on a slant. Some parking chocks for the wheels when returning the trailer would be helpful. Merci!

Évaluation :

3

Theirs noway 7 miles cost 4,1 gal, obviously it wasn't really full :-(( when I got it ,won't use that place again.

Évaluation :

5

Nothing the staff was friendly and service oriented. I appreciate the correction to my bill I would use your location again if needed.

Évaluation :

3

I requested a utility dolly for the rental period and there was not one included in the truck. I sent multiple messages to the service location with no response. I would appreciate a refund of that charge since I did not have use of the equipment.

Évaluation :

5

I was told that if I returned the trailer earlier than the 5-day rental that I would be offered a partial refund of the money paid (we only used the trailer for 2 of the 5 days), but no such refund was offered. How do I go about pursuing this?