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gerald r
Customer Reviews for Pro Power Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I think the gas tank should be full when picked up to use. And the owners should not argue with you about the gas . I picked up my rental and the gas gage was a little above a 1/8 of a tank. And was told to have at 1/4 of a tank when I dropped off. The owner argued with me made me feel very uncomfortable.
MICHELLE ONothing to improve. Always a great experience with this location.
Michael LThe 26' truck I rented was old and loud as heck. The brakes were very squeaky, but it got the job done. The staff at the store were great. Very friendly and knowledgable.
Rob ANo one was there
Ryan WI have used this location for the last 3 moves we have made. Excellent customer service! This most recent rental, the provider already had the vehicle running. So as to warm up after cold night. Thank you Pro Power Rental for making my frequent relocation, more manageable! Although, the "after hours return" is a little more time consuming than I would like. But it's understandable and worth it! Thanks again, Pro Power Rental!
MORGAN JS.O.
Stanley WNeed to lube the connection latch. It was rusted and very, very hard to disconnect. Thankfully, the mechanic nearby let me use his channel lock to get the trailer off. As, the Uhaul was closed, even though it was during store hours.
Kenneth KEasy to use. Convenient time since I could check it out when I needed it.
Michael JVery professional and friendly. Highly Recommended.
Randy GVery friendly and helpful!!!!!
Steve CThe attendant at this facility went above and beyond in customer service. He was accommodating and friendly.
Ronald MWe will rent here again!
kENNETH SThe representative at the Hastings location was awesome. Very helpful and made the process easy. The equipment worked well as expected. Check in and check out were made east
Michael SN.D.
john gKeep doing what you are doing!
John LNo bad comments! Service was excellent 👌
Ariel AVery good service. That is rare now a days. Merci.
Kenneth LExcellent service and availability. If I had to pick something to improve. The parking lot, cuz why not.
Christopher TA bigger parking lot and more lights to help with night drop offs
Albert AThe people working here were awesome! Multi tasking is a big understatement. Well done!
KENNETH BEverything met all my expectations. The trailer I reserved was ready when I wanted to pick it up, staff was courteous and helpful. I'm very pleased to have a local U-Haul facility in town, and these guys do a great job!
Dwight SExcellent service à la clientèle
may yThe auto check-in process after hours is very convoluted. Plus, I spent way to much on gas. Why do you not have trucks start on full, then require renters to refill? Not knowing what gas mileage would be, I filled to 3/4 full, from 1/4. I didn't even use 1/4 so likely donated 7 + gallons. That's huge extra expense. Otherwise, was a good service.
Sandra MI recommend that the lot where we drop off is cleaned up. It appeared that there were broken vehicles and equipment.
Melanie CHave pick up time options correlate with opening time. Might be a general uhaul time frame ?
susan RVery helpful and ease to work with. Will definitely be my go to for future rentals!
Robert FWhen I picked up the cargo van it was before the office was open. I called to explain it was full of dog hair. I received an email. Upon returning the vehicle i emailed back and sent pictures of all the hair and that the vehicle wasn't cleaned. I received an automated response that the person wouldn't be back until Novemeber. Poor customer service!!!!
DANIELLE BHelpful staff.
Charles SThese guys were amazing with the service they provided.
brandon bThe lobby area is dark and appears to be un-organized.
Charles SThe staff were very helpful and friendly. It was a quick process to reserve, pick up, and return the trailer.
Chuck SContinue what you did today. Staff was courteous, attentive and clearly focused on customer satisfaction. Great experience.
Dean BEverything was great. Friendly help and service!
Scott AAll was good
Gary NI chose Pro Power Rental as the drop-off location because I have had excellent experiences with the business in the past. The staff has always been friendly, helpful, and professional.
Patrick HThe crew had me checked-in, hooked up and on the road in no time. Friendly and helpful!
Edward SThe hitch that was put onto my car was BENT!! When you look at the hitch it's dented!!! NOT SECURE!! When putting the ball on, they did not see the DENTS!! The friend I had seen pointed out that the hitch is NOT SAFE!! Showed me, the hitch was bent down! The portion on the hitch that attaches to the car. The bent in the portion of the hitch, is to lock it in!! Looks like someone hit it with the hammer!! With this given to me, I am sharing the U-Hal I was given "UNSAFE"!! STAFF SHOULD HAVE KNOWEN "NOT" TO USE IT!!!! I do have a photo, with a finger pointing at the dents! I can share, so you know what I mean!!! Thank you for asking!! Worse part is you need to look at things before using it!!!! Worst part is, me making negative comments about U-hal in Hastings.. Not sure if I will get another from Hastings..
Rose EFirst rate service
Lesley A1. When it comes time to talk about insurance, provide what the different levels are forr. 2. If person is handicapped or a senior, then tell them that the difference between the 10 foot truck and the larger one has a ramp. Make sure handicapped people can get in and out of the back of the truck. Also, make sure a handicapped person can reach the rope to close the door. Merci.
Mark LGreat service
MARY YAlways great service and no surprises from this location
Mark GGreat office and management!
Gary GIt was above expectations. And very convenient.
Randall HI love the in-person customer services we received after the hell we were put through on the website and the horrible services we received on the phone.
sonja lThe UHaul website said we could pick up the truck at 7 AM via the app. When I got there and used the app, it said I had to wait until the store was open at 9 AM. That was frustrating. I returned after the store was open and all went very smoothly. Service was friendly and competent. We returned the truck after hours (when we said we would) and did so via the app. Unfortunately, with all the photos that need to be taken and uploaded, it took about 15 minutes to complete because T-Mobile had bad coverage. Adding free WiFi via an outdoor access point would have helped significantly! I would rent there again but only if I didn't need to pick up and drop off outside of the store hours.
Michael MKinda rundown
David LEquipment was ready, in great shape. Pleasant, helpful staff
brian dNothing. The truck was well taken care of. The service was excellent. The potential of having things like boxes was fantastic. Merci.
Mark LThe site and employees were very nice and friendly. They assisted me when the U-Haul app was not working right when I went to pickup. Return work very well.
Mark GSnow on top caused many issues and had to pull over wasting time.
Jordan PThe worker who checked us in/got us set up is super nice :)
Makenzie MImprove nothing. Chris was excellent to deal with. Very helpful and accommodating. I would recommend this dealership to everyone and wouldn't hesitate to use them again!
CHRIS CThanks Chris was excellent to work with. Handled everything great flawless experience
Joseph SThe owner was fantastic. Very helpful!
Tou YVery friendly and helpful.
Dennis H