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Enzo P
Customer Reviews for Pro Tech Automotive Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great staff on both the pick up and delivery sides. Helpful, courteous, and efficient. Could not ask for more. Will of course call on U-Haul the next time
David LThe truck had an exhaust issue. I was told by the location where I picked up and dropped off that he was told to go ahead and rent the truck to me even though it had this issue. The fumes were really bad!!!
Michael GTim was very friendly and had the paperwork ready to go.
Brent DHelped out a lot for getting my car on the dolly.
Brittany OThe location was convenient to me. It was operational and the employee was courteous. The truck worked fine. Please improve on your 24/7 garbage bait and switch program. It was useless as was the employee who refused to help me. Randi from a call center in Arizona was useless and refused to help me even though I was stranded at your location at 1am in the morning. A poor representative of your company.
CHRISTOPHER CMy location was not open when I was to receive the truck. I was missing equipment I rented
Dellos SOutstanding, couldn't ask for better experience service.
rod hSome of the best customer I have ever received. Ken is a great guy!
Frank GCharged over $18 for filling up to half tank by the drop off place even though I had just filled up 7 miles prior. I do not believe that I should have been charged that much because I know that I didn't use that much.
Evon OHad a very big issue with the reservation and pre pick up. Truck share was not working correctly. The worker helped me after hours luckily he was there.
Zachary CTim was very professional, with his handling of renting the van.
Kerry MThe online check-in procedure takes a long time.
Samantha CThe customer service provided was excellent. He made sure we were completely satisfied with the unit and even offered an extra day due to the length of the trip. Very polite.
Mary ATim went out of his way to make sure that our needs were met. He is so helpful when speaking over the phone, asking the right questions that I would forget to ask.
Mark PTruck had low air tire. Put air in it twice and it was low again by the time we brought it back.
Tonya WWe were very disappointed that the truck was not kept up on. It kept pulling to the right. The alignment is off badly. The lights kept bouncing. They were not very bright. There is a small crack in the windshield on the passenger side. The truck was shaking. We have rented with uhaul before and have never had this bad of an experience. Overall not satisfied at all. Daniel Peters
Daniel PThe location is in the middle of a field with no parking lot and small signage. It looks like it was an after thought.
STACY RI cannot comment on the service at this location as it was not open on the day I rented the truck. I checked out the truck and returned the truck online. The app on my phone failed to work in checking out the truck. I was able to chat with someone online who referred me to the website and I was finally (after 40 minutes) able to check the truck out. Upon returning the truck, the online return service was not able to process my dispute about not receiving the furniture pads and yet being charged for them. That necessitated a phone call to customer service, waiting on hold for over 10 minutes, before I was finally told that the truck was registered as returned. In the future, I will not likely use the U-Haul online checkout and return. I will look to find a rental facility in which I can checkout and return the truck with a person.
Stuart HNo improvement needed. Pro Tech Automotive is as professional as they come. Owner saw that I was having frustration with check in using the Web site and he took the time to understand my concerns and made things right.
Michael AEverything was shipshape.
Tim LVery helpful
Barbara EThe gentleman who helped was incredibly kind and helpful. No issues with anything!
Anna TOwner was very busy with his mechanic business and was overwhelmed
Steve GThey said uhaul did not provide them with the connector for the lights for the trailer so I had to buy one for $12. Then I had to hook up to one trailer only to disconnect because lights weren't working then hooked up to another to have running lights not work on that one either.
heather gThere was a computer problem the day that I rented the trailer, and the owner of the rental shop called me to have everything ready before I got there. He was super helpful! Thanks
Thomas GFirst gentleman was quite negative. He was busy at the time. Second gentleman that helped me was very nice! The location is a car service area so it was dirty but that didn't bother me. If you are looking for a nice place don't go there.
Rosemary GEasy and fast
LARRY BThe ramp on the 26 ft. truck I rented was short; it needs to be about 2 ft. longer for comfortable dollying of heavy items. Otherwise truck was nice.
GREG JWas told by uhaul main office this location would be open Dec 24. They were not. No way to secure the trailer.
Randy STim at ProTech provided such excellent service. He went above and beyond to be informative and helpful. It was so appreciated!
jerisue pWas supposed to be 24 hour pickup, keys weren't where they were supposed to be, and employee threatened to shoot my husband for looking for the keys, in the vehicle, as Uhaul customer service told us to do.
Nicole PLocation looks like a junk yard. I was in a hurry and the attendant was gone to lunch and I had to wait 30 minutes. He was friendly.
Ben WU
Hae BThe online dropoff point (which I had changed with a note to uhaul) was different than what the attendant had and there was some confusion... he said just call when you get close... very nice but I didn't like that I wasn't sure of the address. The fuel was "just fill it to where the gas gauge is now". I did to the best of my ability ( I really thought I had it where it was when I picked it up) I was however charged $7 something for fuel when I dropped it off.
Phillip SI really had no problems with my rental, but I did automated pickup with my phone and two things bothered me. 1) took longer than anticipated because we could not get the camera to load on my iPhone to take a driver/ID picture. Tried with two iPhones, and had to get help from a friend with a Samsung. I'm guessing this is an IOS compatibility issue, but it could have caused us a lot of trouble. 2) keys were on the front seat of the unlocked cab. Online experience said they would be in some kind of lock box in the truck, but that did not exist. I really was not comfortable with that, and would have strongly preferred that the keys were secured as described in the online experience.
Patrick CAttendant hadn’t checked vehicle in at 11 am. I stopped there for no reason, even though U Haul instructions say to do so.
Jeff CThe self check out was s bit of a head ache. The "check out truck" link on my U-Hall app was grayed out and took a two calls and 3 transfers before I reached a U-Haul rep. That could actually make the process go thru. And yes I did go thru the pre-registration process and watch the video etc. even the rep. Stated I have done everything correctly and she did not know why it didn't work. Once I got the truck it was no problem
andy oIt is so convenient to drop the truck off here. Merci.
Clare Kcomputer was down for Uhaul. so we couldbt get paper work. had to leave it and take pics for proof of delivery.
JEROME MFix the problems you have with the computer program. I prepaid then was told I owed more money. They cancelled the first payment and ran my card again was told refund would be back on my account right away but still have not received. Not sure I would recommend u haul again. This not against the company where I picked up the truck
Anna SQuick easy and no frills service. The website was helpful in determining availability. Dealer was able to confirm availability easily.
Adam Afrom pickup to drop off it was great.
Mike GWas closer and welcomed me with no problem
ALICE OWent to pickup our reserved truck at the one on W Jefferson. Was told he'd be there at 1. PU time was 11:00. Cancelled and went over to this one. People were wonderful. Other place is a joke.
Michael BThe man was very nice and helpful. Great experience!
NIKI Mthank you for being their for us. great job !
MARY RVery nice crew. Pleasure to do business with both gentlemen at the Nuttman Ave. location Note: I made the reservation to pick up the trailer at the Coldwater Fort Wayne location and when I arrived at the reserved pickup location I was told that they did not have the trailer I reserved (Two weeks prior by the way). I was then told that I had to go to another location to pick the trailer up which was at the farthest opposite end of Fort Wayne. I drove 2,5 hours to move my son from Fort Wayne to the Indianapolis area and this cause me a 1,5 hour delay in getting to the move location. I am very upset at how Uhaul handled this situation and believe some type of rebate/compensation should be made. I'm seriously considering calling our local BBB to file a complaint. If Uhaul Corporate wants to contact me for further information they are welcome. My # is 260-215-3429.
Mark OI wish there were more trucks located in Huntington IN. But we were compensated for the extra miles and also given a military discount which was very nice.
Leslie G