Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This location was well maintained and cleaned and the gentlemen at the counter was very polite and helpfull, even though we were frustrated with the total U-haul customer experience.
Normand L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Catherine G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francis A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicolas B.
Évaluation :
1
The location was closed and the parking was really muddy. The issue was more about U-Haul online / phone service that did not work and was not able to fix the issue. The rental was never visible in the U-Haul app and even tough a the phone support told me that they closed rental for me I ended up receiving a 20CAD$ bill for not returning the rental in time.
Cedric S.
Évaluation :
5
Trailer had lots of gravel and small stones that I had to sweep clear but otherwise experience was great and quick.
Michel L.
Évaluation :
4
Parking lot was muddy but it's ok it's April :)
Antoine D.
Évaluation :
5
Better explanation about the $30 coverage ... still not sure why I paid for it ... wasn't my personal car insurance covering me ?
Make sure that equipment is in good condition before leasing it to a customer. A tire of the trailer was leaking and needed to be inflated 3 times in 12hrs.
Ghislain R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michel L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pierre R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick R.
Évaluation :
5
Check the wiper and how good is working
FRANCOIS G.
Évaluation :
5
Service professionnel et courtois !!!
Patrick M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sylvain R.
Évaluation :
4
The owner was nice, but the trailer was heavily snowed on. I had to spend sometime removing the snow of of the trailer..
Dimitri F.
Évaluation :
1
Le client n'a pas laissé de commentaire.
CLAUDE L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yves L.
Évaluation :
3
Have the trailer fixed with all attaching points present. Usually when you rent a trailer it is to be able to move things; on the trailer many attaching points were missing..
I had rented the trailer for a different location and you texted me a different location. I didn't receive that text message. A call or an email would have been better. I barely made it on time to pick up the trailer. I would have had to wait for the weekend to be over to get a trailer. Luckily, the guy working there was willing to stay an extra 15 minutes and everything turned out well. In the future a call would be much better, at least you would get confirmation that the message was received.
Brigitte J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephane P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
stevens P.
Évaluation :
5
Continuez bon travail
Merci
soumaya L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michel P.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Gilles B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexandre P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alex L.
Évaluation :
2
the cart i rented online is not the same as i got. I struggled to get my appliances up the stairs.
I experience sestemic overcharge by your system despite the marchand not charging for the 10$ coverage. I was still charge and I have to call your customer call center once again to remove this charge with I start to suspect it's an error that is overlook to allow insurance revenue. Very sad to feel that.
Eric P.
Évaluation :
5
all was good. Thanks and see your later.
Ruslan K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEE L.
Évaluation :
5
Very friendly
claire G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ricardo R.
Évaluation :
5
Perfect place clean, easy were need to go. People realy good. Less 10 minutes all done.