It was easy and simple to reserve online. The uhaul was parked out front and the experience was very professional and smooth. The only thing that would have made it better was if they had warm donuts and coffee waiting. Thanks for making a tough job easier.
Melvin R. Murphy
Customer Reviews for ProLube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I've used ProLube many times. Great people and service.
Mark BoehlenThe same as above
brenda BacigalupiFix truck so others things won't get soaked inside the cab .at least notify me about leak. Xbox is ruined due to water damage and no body offered a y assistance even with insurance. Then to charge me more money after the fact. Not using uhaul again
Benjamin HyderGreat customer service and was easy to work with my accomodations. Picked up while they were open and returned the same day after closing .
MANDY HASLIPThey were very professional ask questions when unsure of anything. I would definitely go with this company again great move
Leslie BaxterExcellent customer service
Randell NoelGreat service
Donny JacksonEverything was great
james chanceGreat neighborhood location, polite and helpful crew who went out of their way to quickly complete the return process. Would gladly return to this location.
MICHEAL COLEMANAmazing staff and service
Donny JACKSONThe uhaul that we rented had roaches all in the back of the truck from previous renter.
Lynn AttkissonRien
LETHA NEWSOMENice peoples I go there all the time great place
janet themerCheckout was super easy at PROLUBE in Lawrenceburg. After an exhausting day, it was nice to have friendly, quick, and accurate service. Thanks!!
Katrina GrayThey guy told us to pull around and he would come out and unhook it himself he was very nice
robert jettEverything was great! I do not have any suggestions as to how you would improve. They made me feel welcome and went above and beyond the norm by helping my wife load the appliance dolly. I would recommend them to anyone.
daniel HensonEverything was literally done for me. Even taught me how to unhook it! Very professionally carried out and kind.
denise catoProfessional and efficient. Quick check-in. Friendly.
Mark BoehlenSuper nice people to deal with
Robbie HuntleyVery professional
rene schuvetteThank all of you for helping my daughter.
JAMES MCDANIELI'm giving this a five star rating because this specific place did great. However I made a reservation to pickup in Pulaski, TN. They did not have a truck for us so we had to go to Lawrenceburg 20 minutes away. The first location they sent us to in lawrenceburg was closed with no truck. Customer service then sent us to a third location and we finally got a truck. We were told we would get 30 free miles but I was charged for them. Overall I'm satisfied with the locations named but not the Uhaul experience. Everyone was friendly but not organized.
David TeutschmanCustomer service is very good and helpful
DEBRA SANTOSVery courteous and informative about the rental equipment. Great experience…was prompt and quick. Je les recommande tout à fait!
Pamela WebbThe location I dropped the truck off made a comment saying I was not allowed to drop it off there however it was my only option to drop the truck off
Virginia ToddQuick and easy pickup. Printing on required form was too small to read. It should be a larger size font.
Mark BoehlenThe guys were great and they got me unhooked and on my way in just a matter of moments!
lynn simmonsI think they got it dialed in.
Steven HerringPoor attitude of service people. Zero customer service approach. It was as though it was an inconvenience.
ASHLYN MCLEODAwesome service
Patricia Robbinsgood service , friendly would use this location again
Allen LittrellBe more accommodating on helping out on cost when you have to use a truck that is much bigger than the one you reserved because yours wasn’t ready
Colin StoutThe employees could not have been more friendly or helpful.
Thomas CarmicalFast and efficient service Excellent and professional.
Greg MonroeEnjoyable truck rental.
mark kirkDon't charge them for cleaning when they bring it back clean. I cleaned the truck. You still charged me $25 cleaning fee.
Timothy JohnsonCan't think of anything all was good
Rocky LockardFantastic service with a smile.
RONALD BRAJKOVICHExperience was fine, but location was an hour from my house and the closest available with the equipment and date I needed. Perhaps a feature on the site that allows the user to flex dates/equipment/pick up locations.
Benjamin SkoogCustomer service was top notch, they were very knowledgeable about the equipment. Will definitely rent from this location in the future and pass the word out to anyone else that needs to rent U-Haul equipment.
Richard CerritosWas told I could drop off anywhere then drove it to a drop off location by my house and was told that wasn't the case and had to make a special trip the next day to drop it off out of my way. Had to drive 45 mins to the drop off location.
Stephanie HannonTruck pulled to right, steering wheel had vibration at 55 mph, air was cool not cold, seal around drivers door keep coming off allowing excess noise in cab.
neil widmerPrice for car dolly is unreal used to be 19.. a day 44 dollars for now I won't be using u guys again
Vicky dollar DollarTruck was extremely clean and detailed. The staff at Prolube where very helpful and friendly.
Hugh NicholsI would secure the key better than just throwing it in the bed of the truck itself. Like use a combination lock and if you want the lock left in place leave a drop box to put the lock in before leaving out on a one-way trip.
Shawna PullenSweep back out when full of rocks/dirt/glass.
Eric Golden