Be more accommodating on helping out on cost when you have to use a truck that is much bigger than the one you reserved because yours wasn't readyColin S.
Customer Reviews for ProLube
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lawrenceburg, TN 38464
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 7h30 am à 5h pm
- Sam : 7h30 am à 3h pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The employees could not have been more friendly or helpful.Thomas C.
Le client n'a pas laissé de commentaire.Joseph E.
Le client n'a pas laissé de commentaire.carol S.
Le client n'a pas laissé de commentaire.Evan V.
Le client n'a pas laissé de commentaire.Victor E.
Le client n'a pas laissé de commentaire.Bill C.
Fast and efficient service Excellent and professional.Greg M.
Enjoyable truck rental.mark K.
Don't charge them for cleaning when they bring it back clean. I cleaned the truck. You still charged me $25 cleaning fee.Timothy J.
Le client n'a pas laissé de commentaire.Robert B.
Can't think of anything all was goodRocky L.
Le client n'a pas laissé de commentaire.Ronald R.
Fantastic service with a smile.RONALD B.
Le client n'a pas laissé de commentaire.kerry G.
Le client n'a pas laissé de commentaire.CLARENCE G.
Le client n'a pas laissé de commentaire.Michael T.
Experience was fine, but location was an hour from my house and the closest available with the equipment and date I needed. Perhaps a feature on the site that allows the user to flex dates/equipment/pick up locations.Benjamin S.
Customer service was top notch, they were very knowledgeable about the equipment. Will definitely rent from this location in the future and pass the word out to anyone else that needs to rent U-Haul equipment.Richard C.
Was told I could drop off anywhere then drove it to a drop off location by my house and was told that wasn't the case and had to make a special trip the next day to drop it off out of my way. Had to drive 45 mins to the drop off location.Stephanie H.
Truck pulled to right, steering wheel had vibration at 55 mph, air was cool not cold, seal around drivers door keep coming off allowing excess noise in cab.neil W.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Windy G.
Price for car dolly is unreal used to be 19.. a day 44 dollars for now I won't be using u guys againVicky dollar D.
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.MARILYN S.
Le client n'a pas laissé de commentaire.roxie P.
Le client n'a pas laissé de commentaire.Jerry T.
Le client n'a pas laissé de commentaire.Lawrence L.
Truck was extremely clean and detailed. The staff at Prolube where very helpful and friendly.Hugh N.
Le client n'a pas laissé de commentaire.larry C.
Le client n'a pas laissé de commentaire.REBECCA LEIGH P.
I would secure the key better than just throwing it in the bed of the truck itself. Like use a combination lock and if you want the lock left in place leave a drop box to put the lock in before leaving out on a one-way trip.Shawna P.
Le client n'a pas laissé de commentaire.david G.
Le client n'a pas laissé de commentaire.bob B.
Sweep back out when full of rocks/dirt/glass.Eric G.
Le client n'a pas laissé de commentaire.Sandra P.
Le client n'a pas laissé de commentaire.Wlliam S.
Le client n'a pas laissé de commentaire.William L.
The phone verification could be faster.tonja B.
Le client n'a pas laissé de commentaire.kevin C.
-helpful and courteous staff -side of trailer and wheels had grass caked on; not a big deal but would be nice to have it washed off or at least brushed offSamuel B.
Le client n'a pas laissé de commentaire.Maynard L.
This pick-up site was perfect. However, Juggs One Stop was where I was supposed to pick up. I called ahead to Juggs that morning to confirm they had the 26 foot truck. They said yes, but when I went to pick it up they had no 26 ft trucks. The only employee, a teenager, was rude and combative and saying it was "U-hauls" and "my" problem. I have rented U-haul many times, the U-Haul company associates on the phone have always been great, but the local dealers have often been unprofessional and poorly run, unaware of the rental details. I was called twice in the middle of this rental saying I was late returning the trailer when in fact the car trailer had been rented for the entire 7-day period.Michael L.
Le client n'a pas laissé de commentaire.Shawn H.
Picking up the trailer and dropping it off was a quick and easy transaction. Will rent from this location if the need arises.MICHAEL G.
This location is also an oil changing service and if you wanted to talk or get information or request/reserve a U-Haul you had to wait until they were done with the different cars having their oil changed which at times could be 15 minutes or more. Also, NOT being able to enter the building to wait for the U-Haul person (which was changing oil) meant waiting outside in the sun at 94 degrees for 15 minutes+. -- Almost left but needed the U-Haul and waited for them. Did get the U-Haul, it worked as it should and pulled nicely. Would go back again for another, but hope they can open up the show room, and get us out of the HOT sun next time.jim D.
Le client n'a pas laissé de commentaire.Zachary M.
Friendly place!!james L.
Le client n'a pas laissé de commentaire.William I.
For this location, no improvements needed. Everything was explained clearly and the personnel were friendly and helpful. Thank you for providing another great U-Haul experience.Michael C.
Le client n'a pas laissé de commentaire.Randy G.
Ben is a awesome guy had me in and out quicklyJonathon C.
Le client n'a pas laissé de commentaire.Katherine S.
Le client n'a pas laissé de commentaire.Thomas G.
Le client n'a pas laissé de commentaire.Shaun P.
Le client n'a pas laissé de commentaire.Joshua S.
quick in and out and great service, clean trailer.john H.
Le client n'a pas laissé de commentaire.Phil N.
Thank you for the extra days!Phil N.
Le client n'a pas laissé de commentaire.Richard K.
Nothing, very kind customer service. Thank you.Stephanie J.
Le client n'a pas laissé de commentaire.Jeff O.
Better access/drop off areaGregory K.
Le client n'a pas laissé de commentaire.James N.
Good experienceBrenda C.
Le client n'a pas laissé de commentaire.Phil N.
Le client n'a pas laissé de commentaire.Jeff J.
Le client n'a pas laissé de commentaire.Kelly T.
Le client n'a pas laissé de commentaire.Oscar G.
The ProLube location was great. However, my drop off was originally meant to go to the sears location. The owner at the Sears location was the most unprofessional business owner I've met in my entire life. When I walked in one of the employees told me to go to the back of Sears where the U-Haul sign was and someone would be "right with me". After 20 minutes the same employee came back to apologized for the wait and said it would just be another minute or two. I told him that was fine. After 35 minutes I went up to the front and nicely asked if I can just leave in it the parking lot and have them call me if there are any problems because I had other obligations to attend to that day. Knowing this is against U-Haul policy, I understood when the employee said they couldn't do that. This is when I made first contact with the owner who was in his office the entire time and he said he would be back there in a minute. So I nicely said okay that's fine I'll just go back to the back and wait. Then, the one hour mark hit, and I'll admit that at this point I was pretty frustrated. Every other time I have ever used a U-Haul trailer it was a 15 minute pick up and about a 5 minute drop off. I was in the back of this sears watching sears customers go in and out with no problems for over an hour and I did understand they needed to make sales, but he shouldn't be operating a U-Haul if he isn't interested in helping his U-Haul customers. So after an hour of waiting I went back to the owner who was still sitting in his office and reminded him of how long my wait has been. I didn't say anything mean or out of place. I just told him that I work in sales too and I have never made a customer wait to get out of the building. The owner absolutely lost it on me. Told me (in a loud and unprofessional manner) to get back to the back and sit there and wait. I said okay. As I was walking away I overheard him say "If you come back to my office again again I'll..." I didn't hear the end of the sentence but I imagine it was threatening based on his tone. Immediately after his employee had to come and apologize to me for his bosses behavior. I found this to be odd considering it should be up to the boss to apologize for the employees behavior not the other way around. It was after this interaction that I got on the phone with the manager at the ProLube location and explained that I've been at Sears for over an hour and they still haven't even tried to help me yet. So the manager at ProLube said that they aren't suppose to take other drop offs but he will make an exception because of how long I waited. So I walked out of Sears drove down the road to ProLube and they had me in and out in 5 minutes. I truly want to thank the guys at ProLube for picking up the slack of the people at Sears. There is no telling how long I would have ended up waiting. I'm not usually one to send in complaints to a company (especially not complaints this long), but this was about a week ago now and I stiJason S.
Le client n'a pas laissé de commentaire.Cynthia W.
Le client n'a pas laissé de commentaire.Elizabeth H.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.Cathy J.
Le client n'a pas laissé de commentaire.MICHAEL G.
Le client n'a pas laissé de commentaire.James K.
Le client n'a pas laissé de commentaire.Terry P.
Le client n'a pas laissé de commentaire.Barry G.
Le client n'a pas laissé de commentaire.michael H.
Le client n'a pas laissé de commentaire.Lawrence P.
the prices are wayyy to high!!KYLE F.
Le client n'a pas laissé de commentaire.MARK W.
Le client n'a pas laissé de commentaire.Caset V.
Pros: Equipment was good. Guys made sure all lights were working. Con: I was left waiting while attendant was on a private cell phone conversationnorman R.
Le client n'a pas laissé de commentaire.DANA M.
Le client n'a pas laissé de commentaire.ALVIN H.
Took less than 5 minutes to handle drop off. Very nice people.Pete R.
Le client n'a pas laissé de commentaire.JOSEPH G.
The truck was infested with roaches top speed going uphill was 40mph auto transport jack did not crank up and down making it very difficult to hook up and to load a vehicle ontoBarbra B.
Location was kind of inconvenient as it added an additional $45 dollars to the cost of rental due to the extra mileage charges.robert B.
Le client n'a pas laissé de commentaire.Ashley C.
Le client n'a pas laissé de commentaire.Dee S.
Le client n'a pas laissé de commentaire.crystal D.
nothing very good at what they doJANIS B.
Le client n'a pas laissé de commentaire.RODNEY W.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.Donna S.
the best place to rent an auto hauler. nothing I can say for improvement, great place.john H.
Le client n'a pas laissé de commentaire.CONNIE P.