The 24/7 system is horrible. App didn't work agent on chat was no better.
George Shaffer
Customer Reviews for Puffs A Lot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great as always.
Ron OrtezEverything was excellent.
GLENDA ABERCROMBIEGreat experience, no issues very easy, friendly and helpful!
Kristen RodriguezFriendly and very accommodating staff
Eric MarshVery helpful and courteous. Will rent from here again
Danna HigginsThe owner is a really nice guy and the best place to rent a uhaul
july weddingtonGreat place to rent from and very nice people.
Shannon GriffinWe have been using these guys for several years now and will continue doing so.
Deborah IvyI was over charged and im going to my bank in the morning and press it in any way i can i told the guy to not take more money off my card at that moment and he did it anyways he tried charging me for insurance also when i tols him i never said i wanted it and i have an witness for all these allegations im making you will hear from my bank soon he has my card on file so im canceling it in the morning terrible experience
Taliesha MartinNothing. Always great service here
Terry MilfordBrandon is great. Always helpful and much needed to navigate through uhaul processes.
Kelley EdwardsPuffs A Lot is an excellent place to rent a U-Haul! The rental and check in process are fast and simple! The owner of the store is helpful and friendly. The establishment itself is very clean and welcoming. If you vape, their selection of equipment and juices are wonderful! It's the only place I'll go to use any U-Haul services, and I rent equipment from U-Haul frequently. Thanks again, Puffs A Lot!
Stevie EzellThe place wasn't open when e had to have truck back. But I have visited this place before and it was NASTY! It may have changed since then.
TAMMY MAYNARDNot to much play in the wheel very good U-Haul
Jeffery PanyaEverything was great
daniel higdonNothing just good service very good
Jose PelagioMaking a long story very short. I'm not sure what prompted all your improvements. But my recent experiences have restored my Faith in U-haul.
Douglas LeeExcellent
genevieve dagobertExcellent service
GARY LOLLARMove the van parked next to the road, very difficult to see on coming traffic
Lawrence DodgeInstructions were clear, quote was accurate, lock box return was super easy! Very satisfied customer. Merci.
Whitney HollandGreat place to do business with.
MARK NEALThe owner was super nice and took care of our needs.
teresa davisThanks for working with me and being so kind
Norna Martinmake sure payment online is the same as when you go to pick it up
Pamela CornGentleman running the place was not helpful at all. Did not assist with trailer hook up or anything. Vap shop was more important that helping U-Haul customers.
Jerry BeugelinkI was very pleased with the customer service
NORVELL MOOREThe vehicle was too dirty to use. Smelled like animals had been transported in the cargo area. Very dirty floors and seats. I had to bring the van back because I couldn't transport our furniture in it. Dealer would not refund me because it left the lot even though I only drove it 6 miles down the road and back.
Ezekiel KiddIt's about the usual experience i have with Uhaul. I've only had one very bad experience with a very rude location last time in Freeport Fl.
Bobby BrownAll went very well was a good experience all around.
jerry ackermanAs usual the customer service was good. Easy to rent from.
Rececca RobertsThe gentleman did not come out with me. It was raining, he just pointed to the truck, handed me the key and hand dolly and went back inside. I had to open the back, put the dolly inside, get the door down and got very very wet.
helen hoveyProvide an option on the app to report repairs needed that weren't noticable on first inspection but that weren't caused by current user.
Kim WebbExcellent customer service I would do business with him anytime.
ROBIN TURNERAll good thanks
luis garciaCharged me 15$ extra for 3 gallons of gas when i brought the truck back with the proper and when i emailed showing a picture of the gas at half before i even left the chattanooga uhaul and i returned it half and still have not got a refund money grabbing fucks
Jeremiah ThompsonEasy to work with. Nice guy!
Donald ClarkBrandon does a great job.
Brad KaplanThey were friendly and U-Haul was clean and drove great😃 Highly recommend them!
marlene loweryNo need for improvement, fast, courteous, professional service! 👍🏻
ron dawsonThis drop off location was excellent. I would recommend them to everyone
Sylvia EldridgeVery good no change
Jerry MccormickNothing everything is great
Diana BeckwithThe size truck I needed was brought to this location in plenty of time for my move. The truck was just the right size for all of our furniture. Did not need the truck three days like I thought so I brought it back early and it was not problem to adjust my bill. I would recommend this store for your Uhaul truck needs. It ended up being more economical to rent the truck to move. SQ
susan qualsThey charged me double and I when I called they said they would call me back and never did.
Brad KirbyReally cool location, with lots of other cool products and services.
Ingrid BellAll good.
Brad KaplanI was charged 2 different gas fees after I put gas back in it. I will never use uhaul again
misty couch