Évaluations des clients Purely Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Purely Storage
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Denise S. le
Employees are knowledgeable
Johnny H. le
Great customer service!Thank you!
Nathaniel W. le
The young men that worked with me were excellent I want to thank them
Ashley R. le
When I arrived and used mobile pick-up the wrong truck key was in my box. I called the customer care line as it was before the office opened and was on hold for 20 minutes before someone answered. The agent was able to quickly resolve the issue once the phone was answered. The truck I got was very old and hadn’t been swept out in front or back. I wasn’t able to leave with the truck until almost an hour after my pickup time. When I returned the truck, the on site staff was very helpful. I returned the truck 14 hours early so I didn’t have to deal with the mobile return. The location and uhaul phone service were great once you were actually dealing with a person. I would not recommend it if your not going to be able to have an on-site person available.
Richard D. le
Good service and location.
Art W. le
nothing excellent operation.
Heather G. le
No one told us there would be after hours fee. We told them we needed it only for a short period and would have it back by 8pm. No one mentioned a fee. What should've been only q $40 turned out to be $63.
George S. le
Nothing at all from the employee’s to renting the truck it was wonderful big thumps up to the staffs.
Steven W. le
The man working gave us a free upgrade because of the poor shape that the other trucks were in.I was made to sweep out truck upon return and I returned it cleaner than when I picked it up.!
Richard F. le
Great friendly customer service at front desk and even the call the night prior to inform me the initial location did not have the truck I wanted but proactively offered me another close location for my needs. Fast efficient rental process, and overall easy transition for us.
Susan S. le
Keep my personal info secure each time I ask for help or quotes etc they never get to my email. This time I rented a truck and they merged my info with someone else's and we both got each others Info. Not pleased at all
gayle R. le
Very friendly and helpful staff, especially Assistant Manager Deanna!
Robin L. le
Everyone was so polite, and awesome
Gerald S. le
Great staff. Very easy to work with.
kori S. le
so helpful, helped us change to a larger truck, spur of the moment. so courteous and professional
Eduardo A. le
I went in friday and the employees at the front desk were awesome, went in saturday morning amd both employees were awesome and super awesome!!!! Thanks for making my Move a very eeasy and affordable!! You guys are great!!! A little bonus to the employees or some recognition they are striving for greatness!!!
Andrew C. le
I’ m sorry I can’t remember the names of everyone that help me. Everyone was extremely awesome. Excellent service and very friendly. Thanks again, Andrew Clauson
Donna C. le
Treat your customers with more respect.. have truck ready when say.. and do YOUR freaking job!!!
Koorosh Z. le
The staff at this location went out of their way to help me. Your staff managing the 800 general calls need help. I waited over 20 minutes for the verification code and never received it. I called the 800 number and the gentleman verified all my info and then transferred me to another person where I was on hold for another 15 minutes. Very poor customer service on U Hauls end. U Haul failed, but Purely Storage was excellent.
kim P. le
Tyvm
Roberta M. le
The whole process was super easy! I reserved my Uhaul online so when I went to pick it up, i was in and out in 15 min. Rented it for 2 days and just as fast when i returned it. 100% happy!
Michelle C. le
The two ladies in the front office was Amazing. I was having a bad day and the time I spent with them really made a difference on how the rest of my day turned out.I really appreciated their kindness.
Colleen K. le
The tow Custimer service agents were knowledgeable and friendly. I really appreciate that. I was also very grateful that we were allowed to park our car there from 9 to 6 while we used the rental truck. It was an excellent experience.
sharon C. le
Better signage and a welll lit area would help customers dropping off rental trucks after hours. Trim the bushes in front of the wall that has the business name and address. We weren’t sure we were at the correct location, having never been there and it being after dark. Your employee, Isaac, was very helpful to me on the phone when I called the morning after my after hours return. He should be commended for his courtesy, professionalism, and friendliness.
Paul H. le
Dropping off was also quick and easy and the staff was very friendly
Chris E. le
Lower mileage price
Elizabeth S. le
Cleaning the cab, fix and give proper maintenance to vehicles used in town. The staff was very professional and responsive to my issues. The condition of the unit was not there fault. They had just received this vehicle as a trade. That rental vehicle should be retired from service.
Aaron M. le
Horrible experience, I reserved the truck for after hours pick up and keys weren’t inside the box, not only that, your customer service rep was nice but never offered nothing to make it up
Loranda T. le
Nothing thanks
Chad S. le
My pick up location was ok, but the fuel was marked incorrectly, and I was charged $29.36 for returning it with exactly what I rented it with ( which was slightly over 1/16 of a tank less than what was marked) so in other words,I was charged $29.36 for slightly more than 1/16 of a tank ($12-15 maximum at the AMPM one mile away from where I returned it, probably more like$10 ) after I was billed this charge I informed the person working at the uhaul dealer where I returned it ( 2038 E. Courtwright Rd., Mohave Valley,AZ 86440) that the form that showed the fuel amount was not correct to begin with, and I returned it with the exact fuel I rented it with, but if it was going to be an issue I would gladly go fill it up to where it needed to be according to the form, and come right back,at this time he (Paul Kim,the man working at said uhaul dealer) became very irritated and told me that I could not leave in the uhaul truck again because I had already brought it back to him, and he would not let me go get fuel,or even discuss it.. I think he was very unreasonable, and over charged me by at least double on my fuel.. I've tried to contact costumer service and have been instructed to leave a review only.. I have rented uhaul several times in the past, but now I think I will look for an alternate company in the future..
Richard B. le
They charged a awful amount for the time used. Was not clear at pick up time so all involved were kinda pointing fingers. Uhaul is just to expensive when budget has better rates and user friendly. Doubt I'll use them again.
Cory S. le
I will tell not to use uhaul ever. Charged xtra day even though it was on site on time
Steven P. le
Customer service did not give correct info multiple times. On phone over 6hours on hold most wait was 40min or more. Who has time for this when they are moving?
jacqueline B. le
Make sure your phone reps are fully trained and know the information they are giving out is correct because I was told I could pay cash but when I arrived they infotmed me I could only pay with a card so my friend had to overdraw her account in order to get our uhaul. I'm very disappointed in uhaul and they're phone reps. Purely storage employee was awesome.