Customer Reviews for Purely Storage
(Concessionnaire U-Haul dans le voisinage)

168 évaluations

24901 W Yuma Rd   Buckeye, AZ 85326

(623) 223-7370

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h30 pm

Services dans cet établissement :

Pour nous contacter

(623) 223-7370

24901 W Yuma Rd
Buckeye, AZ 85326

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent service à la clientèle. It was fast and easy to rent the truck.

BRENO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony D. 
Évaluation :
5

Just wanted to say thanks again for your help with our situations got everything delivered and put way. Anthony was great,professional experience with helping me. Thanks again Anthony you have great attitude, friendly manner about you stay that way. The Washington family.

CHRISTOPHER W. 
Évaluation :
4

I was very disappointed at how My rental was very dirty in the cab and in the drivers area. I found numerous pieces of candy in both places and lots of dirt

Pamela V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samantha R. 
Évaluation :
5

Great customer service at location answered all questions and helped out!

Marcus D. 
Évaluation :
3

The inside was dirty and the cab area and the windows were completely filthy cannot see out of them

Henry G. 
Évaluation :
1

The truck was absolutely filthy! There was sand and other dirt all over the cargo box. We had to sweep it out before we could load our belongings. The cab reeked of cigarette smoke, had cigarette butts in the cup holders, and some sort of substance spilled all over the console. The window was dirty and covered with bug guts. I don't believe anyone at the facility checked this truck at all. The odor of cigarettes was so strong it irritated my throat and my grandson and I both smelled like an ashtray. I tried calling Go-Uhaul but I was on hold forever and just gave up. I would have contacted the office staff but they obviously just don't care. I sent my check out and check in notes with this same information and received no respone or even a coutesy "Gee we're sorry about that." To say I am frustrated and angry would be an understatement. I am very disappointed with Uhaul and will suggest others use another company.

Ian W. 
Évaluation :
1

They forgot to give me the utility dolly I ordered online. When I called the next morning to explain, the gentleman I spoke to told me tough luck. Seriously, all he had to do was as his CO worker if he sent a dolly with the truck rental. It's a small third party location, they had 3 trucks!!!!! Not like they couldn't have kept track of how many Dolly's they had between Sunday morning and Monday morning.

ANDREW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

destiny P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane V. 
Évaluation :
5

You guys are excellent people

Christmas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
4

Honestly everything was great and I know it's not the individual UHAUL location but would love to see Military discounts.

GREGORY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL M. 
Évaluation :
3

The app did not load correctly to allow me to pick up the vehicle on time and return it easily.

Jose L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

Excellent customer service they were understanding and willing to help. I would highly recommend this location if you're planning a move.

ANTWONIQUA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO V. 
Évaluation :
5

Everything was tip top !!

RORY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitchell R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR B. 
Évaluation :
5

The attendant was very friendly and helpful.

REBECA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer O. 
Évaluation :
5

Truck windshield was cracked and so dirty you couldn't hardly see out of it. Had to use a water bottle and tee shirt to clean it just to get to a gas station. Truck had no power even on flat roads - would have hated to had to drive long distance with this truck.

JAMES C. 
Évaluation :
5

These employees were professional, friendly and moving. I showed up at 902 when they open at 9. These workers were definitely working and on the move. They were both pleasant to talk with about getting a rental. I would recommend this location when asked.

THOMAS R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SINHUE C. 
Évaluation :
5

Nicole was super to work with! She is valuable asset to your facility. Thanks Nicole!

Mattie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura F. 
Évaluation :
1

Charged me for 9 in gas for the gauge not being on the line I took a picture and it literally was lined on She tried to also hold me responsible for damage done then realized I took a picture it took way longer then it should have to check out Never again

Consuelo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan R. 
Évaluation :
5

There was nothing to improve on it was a great experience and they were very helpful

ERIC V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCIO E. 
Évaluation :
5

Thank you staff was very helpful and very friendly

CESAR S. 
Évaluation :
5

Lower the cost per mile on vehicle rentals to make renting them more affordable.

ETHAN-RILEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell M. 
Évaluation :
5

The ladies were very professional,personable and friendly...a true pleasure to work with.

SHAWN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
5

Good service

MIGUEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELORES H. 
Évaluation :
4

The drop off location was good. It was super easy

Kayla C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Thomas was very professional and helpful

BRIAN C. 
Évaluation :
5

These people were very welcoming and helpful.

Gladys O. 
Évaluation :
4

Drop off went well and quick. Thank you

ALAN M. 
Évaluation :
4

I'm very upset about the moving company I ordered through you, they canceled 1 hour before they where to be at my home to start helping us move. I was charged 285,95 for them and the money still hasn't been put back in my bank account.

Evelyn N. 
Évaluation :
5

Clean the windows of the vehicles

JAMIE M. 
Évaluation :
5

Nichole was awesome .Very professional. Answered all my questions without hesitation. Excellent job.

John P. 
Évaluation :
4

I ordered dollies and pads and was charged but they were never left in the truck. I picked up after hours so could not ask for them

MICHAEL H. 
Évaluation :
5

The locations themselves were good and personnel were great. Our overall experience with uhaul was horrible. Our original reservation was canceled two hours before pickup forcing us to make multiple trips with multiple rentals. Will never use uhaul again for moving.

Melissa H. 
Évaluation :
5

Nicole was amazing!! She was very helpful and had excellent customer service!!! She went out of her way to make our bad day so much better!! Thank you Nicole!

Illana R. 
Évaluation :
5

Great customer service....clean facility and well maintained vehicle. Only concerning thing is that I had estimated the mileage, and actually brought the vehicle back BELOW THE ESTIMATE but still got charged for the estimated mileage.

Damon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradford H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki S. 
Évaluation :
3

Receipt scheduled a 0600 pickup. At the location on the mobile app it said 0900 so I lost 3 hours. I reserved a furniture dolly but it was not provided nor available. The truck was filthy. The people at the store were very nice despite the reservation being screwed up.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY C. 
Évaluation :
5

You did awesome and thank you

JANET S. 
Évaluation :
5

Nothing to change. Customer service by the employees were super, knowledgeable and courteous.

KATHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRI ELAINE M. 
Évaluation :
5

No improvement needed. Everything was OK with staff and truck.

GLADYS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRMA S. 
Évaluation :
5

Tom at Purely Storage was fantastic! I recommend this facility to everyone! Thank you, Tom. From the Porter Family!

Lynn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis P. 
Évaluation :
5

Excellent Customer service.

DEMETRIUS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyler O. 
Évaluation :
5

Great customer service! We wiill defintely return!

Katrina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne P. 
Évaluation :
2

I rented 26foot from this location. Website did not work. You have to set your phone to access reservation. U-Haul corporate could have done better job of getting issues resolved. After speaking with 2 reps said had to call customer service for discount after hour of hassles trying to get truck. At yuma location did have Employee Chris help out as much as he could for all of the errors that were made. They forgot to put extras in truck and add key to box. Whole thing was stressful but Chris did help tremendously to make the experience better . I would give him above average rating for his dedication. The rest was very unpleasant..

Tiffany H. 
Évaluation :
5

Athena was friendly and professional.

Charles B. 
Évaluation :
5

You guys are always very polite, understanding of all situations, are really very helpful when getting asked questions. Anytime I deal with a u-haul or storage place, I will come to this on pacifically just cause of how good the service is here. Thanks again for everything you guys do to make it better for us to move or storage our stuff.

vanessa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry S. 
Évaluation :
5

Merci.

Jeffrey M. 
Évaluation :
1

The truck size I had reserved was not available, so had to downgrade to a smaller truck (which meant two trips instead of one). They also changed my reservation time later by 2 hours, which meant doing more moving during the heat of the day which we were trying to avoid. I wanted to do the contactless mobile checkin, but when we got to the facility our truck was behind a locked gate, which meant I had to go inside (where there were multiple people) and a rep needed to move the truck out for us. The equipment we had reserved was incorrect, and we needed to wait for them to change out to what we needed. in the Age of Covid, this was NOT a contactless experience and I was very disappointed that so many things were incorrect with the checking out of the truck. The truck, thankfully, worked fine.

Andrea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvia H. 
Évaluation :
5

There is nothing to do everyone at this facility was friendly and very knowledgeable about your equipment these people are wonderful

don H. 
Évaluation :
5

Continue being GREAT at what y'all do customers service

Ronald P. 
Évaluation :
5

The facility inside and outside, as well as the truck was clean and well maintained. Each employee I spoke with on the telephone or in person at Purely Storage were knowledgeable and courteous. The location is very accessible and I will recommend to others. This facility is in need of a new belt for their appliance dolly, though I had no problem.

Sheryl W. 
Évaluation :
3

We were wrongfully charged, and while they were willing to make it right, it was over a 30 minute process, we we're still charged the wrong amount, then charged the correct amount and have to wait for a refund...

Vyacheslav K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice L. 
Évaluation :
3

Have people behind the counter get out of their chair and walk out to the truck with you. Also I had included a dolly on the reservation. It was not on the truck when I picked it up. Employees seemed lazy and did the least amount of work possible.

John V. 
Non les évaluations ont été soumises pour cet établissement.

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