Customer Reviews for Putney Road Redemption Center
(Concessionnaire U-Haul dans le voisinage)

416 évaluations

36 Noahs Ln   Brattleboro, VT 05301

(802) 254-6582

Location Hours

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 1h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(802) 254-6582

36 Noahs Ln
Brattleboro, VT 05301

Services dans cet établissement :

Location Hours

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 1h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Jabari J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AJ M. 
Évaluation :
5

The van I rented made a dreaded chore easier. I have rented at this location before, I will certainly do it again. Top-notch service. Thank you.

judith T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill P. 
Évaluation :
5

The gentleman was very helpful and friendly

Jeffrey S. 
Évaluation :
5

Staff was courteous and efficient.

Marianne A. 
Évaluation :
5

It was perfect. Quick and easy.

HOWARD I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren R. 
Évaluation :
3

Uhaul is stupid. Couldn't get a cargo van from location 1 mile from me. Had to go 7 miles away because " that dealer don't provide that service"? But the ones in the parking lot had Arizona plates!

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
1

When we make a book to pick up a trailer. The trailer is covered by snow and didn't clear out. We waited a bit longer After that I return a trailer back at night at same day ( four hours using a trailer ). I was told to parked a trailer at same spot Everything's good til the young guy worked at uhaul report the trailer was damaged by me. Why wait for two weeks and it wasn't damage til now I know it's not damage.

SHANE W. 
Évaluation :
5

I was promised 30 miles free, but was charged for it. When I called the office was told there was nothing they could do about it.

Pamela N. 
Évaluation :
2

Binders where frozen so wouldn't work. I had to go buy straps

Liam P. 
Évaluation :
5

Extremely helpful and friendly- start to finish.

stephanie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le personnel était amical et serviable. Great experience will use your services again. Thanks you

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew F. 
Évaluation :
5

Excellent staff

Evan C. 
Évaluation :
5

Staff were very courteous and appreciated of the business. Very attentive and helpful.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
5

Interior of cab appeared as though it had not been cleaned. With the current pandemic in place, I was very surprised to see that.

Sandra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david S. 
Évaluation :
5

Ryan Walker was super helpful, made the rental easy, I felt very well taken care of. Thank You Ryan Ray

Ray R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryland W. 
Évaluation :
5

Nothing. Great Help is hard to find in Brattleboro. Staff at pick and return was phenomenally helpful and welcoming! Due to masks (and my old age) not sure if it was the same person at pickup and return, but my stress level from moving was significantly reduced from the great customer service!

David V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian E. 
Évaluation :
4

This was a drop off after hours. I left my glasses in the vehicle and will try and get them back.

Lilly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claude H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Arrived after hours while raining - due to poor wi fi connection, could not return it using website Uhaul .com.

ELISABETH Y. 
Évaluation :
3

Because Noah's Lane didn't appear as a drop off location on the computer in Stoughton, I was directed to another drop off location in neighboring New Hampshire. I drove my personal car to Noah's Lane to inquire if they still allowed drop off's. They did, however, because my contract indicated another drop off location, I was told that I couldn't drop off at Noah's Lane. The morning I was to drop off the vehicle was snowing. So I went to Noah's Lane to plead my case. The person behind the counter told me that I would be charged a fee for not droping it off in New Hampshire. I hope this will not be the case, as I've always droped the vehicle off at Noah's Lane. Because there was a mixup on the computer, I should not be charged an extra fee.

JOSEPH N. 
Évaluation :
1

The tires on the trailer were in unsafe condition. One was bald and the other was weather worn and cracked. I alerted the person who assisted me and he assured me that I would be fine to drive from Vermont to Colorado (1 800 miles!!) on these tires. I was very concerned, but has no other options for a different trailer in the area. After leaving, I called roadside assistance and a man came and replaced both the tires. He commented on how unsafe the condition the tires were in that he had to replace. This is very concerning, as it could have been my life!!! How is this acceptable? I am appalled by the lack of care that UHAUL dealer's have shown in my experience with your company. Both times I have rented a trailer I have been given faulty equipment and subsequently been reassured the trailers/hitch installation/electrical was up to par (none were). In the future I will consider other companies.

Lauren K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Great---thanks for making my move easier!

Mary S. 
Évaluation :
4

Later/earlier hours

Peter S. 
Évaluation :
4

Manager went out of his way to help me with scheduling and re-scheduling

DAVID H. 
Évaluation :
1

The truck dashboard was covered in dirt and the battery was dead. Check your trucks before renting them out and clean them. Why it is the responsibility of the customer to clean your equipment is beyond understanding. We pay good money to rent from what is supposed to be a trusted brand but this truck was not ready to be rented.

Niels T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

I wasn't told I'd be billed for insurance.

Clay T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lory D. 
Évaluation :
4

I was given excellent equipment for a cross county drive. Unfortunately one of the tires on the car hauler blew on the first day out. Repairs were well done but lost three hours driving time. Please note that not everyone has access to the internet on their phone. Constant reminders to go to the website were frustrating as was the 15 minute wait to talk to a real person. Both the person who answered the phone and the repairman were very helpful. The wait time was frustrating with a long journey ahead.

Donna F. 
Évaluation :
5

The truck was available at the time we requested. The vehicle was operable. However there were some minor technical issues. The right side mirror was very difficult to adjust and the right side window didn't easily go up and down. Otherwise it served our needs very well. I might suggest that U-Haul add some non-skid material to their back steps and ramps as it is very slick when wet.

Kenneth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNT T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna H. 
Évaluation :
5

Customer service was excellent !

Sue H. 
Évaluation :
5

Helpful, knowledgeable, and friendly staff. Easy pickup and return. Fortement recommandé!

David P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colleen S. 
Évaluation :
5

again uhaul made us add 20 miles to our limited miles by returning to a location 20 miles out of our way when there was a uhaul location 2 miles from our house...

NICHOLAS M. 
Évaluation :
4

Who dreamed up the ridiculous after hours pickup procedure? You need to call two people, get a copy of my apartment lease agreement (which I don't have,) a copy of my passport? Are you kidding? I've rented cars for over 50 years. If you go to a counter you show driver's license and credit card, both of which I provided. Absolute nonsense.

Allan M S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harlan H. 
Évaluation :
5

Great overall experience!

ANANDA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maya G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AJ M. 
Évaluation :
4

I only dropped off there after hours. No.communication with employees. The place was clean and easy to drop off.

PATRICK D. 
Évaluation :
5

Awesome trailer. Great service. I use this location all the time.

Matthew M. 
Évaluation :
1

My phone wouldn't locate me so I called the customer service line. Waited 20 mins and was told I didn't have to do the drop box (the u haul was also at a liquor store so I was obviously a little confused) but I decided I waited this long and I shouldn't be late cause I'll just explain it to them. All they did was try to redirect me to my phone... Which wasn't working... Which is why I called. I just hung up and went inside and dropped it off. I was then changed almost 60 $extra for an extra day. Just get a car rental. You'll save money.

Joseph W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather M. 
Évaluation :
1

Never again. I was over charge on my prepaid. I was told the mileage wouldn't start until Hinsdale they couldn't get a truck to the location 5 mins from me. They took my extra mileage out of my over pay and that was fine. We returned the truck with the right amount of gas. But now they are charging me for gas! Worse company I have ever dealt with!

Kathy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna O. 
Évaluation :
5

Great prices n perfect for I needed it for

juanita E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheyna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph V. 
Évaluation :
2

The employee that helped was super cool and helpful but as a company you should offer better customer service. Especially when a customer made a reservation online probably tell them when their Reservation is being moved to an over two hour drive in the opposite direction of where they needed to be to get the uhaul just so they could get the chance to accept or deny that its being moved instead of receiving a confirmation email with the location they chose to pick up from. That employee was the only positive part of my entire experience with you guys.

Megan L. 
Évaluation :
5

Speak with Ryan, the Manager. He was awesome. Had the truck we needed on the day we needed. This is the second time we used this U-haul after having an extremely bad time at the Newfane, VT location. Will ALWAYS use this location!!!

Timothy R. 
Évaluation :
5

Nothing, great service, thank you

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon S. 
Évaluation :
3

The staff was helpful and courteous. This is not a very big location and has limited supplies and services.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheetal C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stefan M. 
Évaluation :
5

I thought what I had to pay for the truck to rent one way was a bit expensive! Uhaul was never as expensive as it is now. I had no choice but to pay it.

Randy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ike B. 
Évaluation :
5

Great service.

Nick B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn H. 
Évaluation :
5

Everything went perfectly. We appreciated the quick response to our call requesting to pick up the van several hours earlier. Great on-line check out process. We will definitely be back!

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT ALLAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yuna G. 
Évaluation :
5

I moved cross-country and my plans were a little bit indecisive in the beginning. The man involved with was initially really pleasant until untold him I no longer needed the car tow. He guilt tripped me by saying he wasted an hour out of his day to grab the trailer from another location. After I apologized and second time he again proceeded to say again how he wished he didn't have to drive so far (15 minutes) for nothing.

Abigail H. 
Évaluation :
5

Nothing to recommend, other than keep up the prompt, courteous, knowledgeable service. Thank you for making it easy.

Roger C. 
Évaluation :
2

didn't have the dolly I ordered and paid for. didn't have the pads I ordered to rent.

Lawrance W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia E. 
Évaluation :
5

nothing guys here in brattleboro are outstanding

Jeff N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda F. 
Évaluation :
5

It was great

Brad Q. 
Évaluation :
5

The whole process was much easier than expected. Only took a few minutes to check in and get the keys.

Devin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aisha M. 
Évaluation :
5

wish they would wear masks

Virginia S. 
Évaluation :
1

I will never use uhaul ever again .

DARIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin D. 
Évaluation :
5

I only needed to have this for 2 hours. I think the cost of almost 70$ is a little steep. You should have something like anything under 5 or 6 hours is only 30 or 35$ and anything over that is the full price.

Dan W. 
Évaluation :
4

The fellow in Brattleboro was more than patient trying to get this trailer unhooked from my VERY bent ball. Also, he came out to meet me in the parking lot because of the Virus which I greatly appreciated as I had slept, ate and used a bucket to pee in my van so as to not encounter anyone in 1 600 miles. I self-quarantined for 14 days as of tomorrow.

Virginia M. 
Non reviews have been submitted for this location.

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