Customer Reviews for Pyramid Mini Market
(Concessionnaire U-Haul dans le voisinage)

77 évaluations

2130 W Apache Trail   Apache Junction, AZ 85120

(480) 671-0031

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 10h pm
  • Dim : 8h am à 10h pm

Services dans cet établissement :

Pour nous contacter

(480) 671-0031

2130 W Apache Trail
Apache Junction, AZ 85120

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 10h pm
  • Dim : 8h am à 10h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Friendly and helpful service

lisa T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Olivia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

catherine P. 
Évaluation :
5

After so many times of renting a truck.. give a discount on mileage price.. ?

Judy S. 
Évaluation :
5

The person that helped me when I turned the truck in was the only person in the store… And he asked me to go out to the truck take a picture on my phone of the mileage and gas levels… That is not my responsibility… But I did understand that he had customers in the store… And I did it anyway

VICKI R. 
Évaluation :
1

Kind of scary area - the people working were very nice though

Kathy H. 
Évaluation :
2

I don't know who's fault it was. This place or Uhauls but i ordered a 15ft truck , was charged but instead got a 10ft truck. My pickup time was at 10pm and they would not release the truck to me. I had to drive 80 miles to return to the store the next morning. I didn't get to move all of my stuff due to the size of the truck. I feel like i should be reimbursed or something. Horrible experience

Charles W. 
Évaluation :
3

This first part is not relevant to Pyramid: My original reservation was not available due to the negligence of the person who set it up as in-person even though they were not open. I was offered a 50 $credit which was not sufficient to make up for the time lost, excess distance and gas I had to pay due to that error. Every U Haul experience I have is worse than the last. My previous trip the entire U Haul system was down. I think U Haul is aware that they don't have much competition so that allows for mediocre service. I am glad that I was able to get a truck last minute so I ended up at Pyramid. The equipment was okay but old and dingy. The person who helped me was quick and interaction was very straight forward which I do appreciate.

Valeria V. 
Évaluation :
5

air conditioner only blew cold air from the defrost ducts and not the vents. took a long time to cool when the temperatures were 100 + degrees outside.

Von W. 
Évaluation :
5

This is now the only location we will rent from! We felt like valued customers.

Valerie M. 
Évaluation :
3

One man running a mini mart and he kept helping other people checking out. A little slow on returning truck here but all in all it worked out

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrrie L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seraphania G. 
Évaluation :
3

No brakes....no power..engine missing

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

The location was great. But the experience I had with Uhaul was TERRIBLE!! The location changed their hours of operation and Uhaul gave me false information. As I was sitting in the parking lot waiting for someone to show up, It took me over 30 mins to get ahold of someone and 30 more minutes later the problem wasn't even resolved. 1 hour after me scheduled pickup time the owner of the location arrived and Uhaul still didn't help me!! As far as I am concerned I still would have been upset if the rental was free!! You guys need to get your crap straight!!

Brandon R. 
Évaluation :
2

Have more help at location.

Mark C. 
Évaluation :
4

The truck was dirty inside and out, I clean the inside when I got it to my house because I knew I was going to be riding in it for a couple of days other than that it was good.

Roxanna N. 
Évaluation :
2

The owner does not follow COVID-19 protocol. No masks and I was the only one wearing one as customers came and went. Truck was dirty. I cleaned the steering wheel and rag was black. Overall I would not go into this store for any reason including a U- Haul rental

Sam W. 
Évaluation :
3

The truck I was given was terrible. The ignition had to be jiggled before the key came out. It was hard to put it in gear. The tow? hauler feature made the engine roar to 5 000 RPG going downhill and I had to slow down to almost 10 miles and hour to get it to go back down to 2,500, the lever to to close down the back needed brute force to go down. A terrible truck that needs to be retired.

Diane L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYRI G. 
Évaluation :
5

They were helpful and friendly.

Getonna M. 
Évaluation :
3

Can was dirty full of dog hair. Smelled smoked in

Thomas W. 
Évaluation :
3

Everything smelled liked of smoke was vary dirty will never go back

brexton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie G. 
Évaluation :
5

Quick service

Michael C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MILTON D. 
Évaluation :
1

This place was dark and unpleasant I did not feel safe.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
5

Very friendly knowledgeable staff at the store

Brenda L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald J. 
Évaluation :
1

WORST moving experience ever! We were informed the evening before the schedule moved that the truck we reserved, a week in advance 5min away, was not available at the scheduled site. The only truck available was 45 minutes away from our location. With rush-hour traffic, it took over two hours to and from the pick up site. After an hour at the pick up site, we finally got a truck that was not cleaned or sanitized from the previous users. The movers, “Militarily Movers Assistances”, which we hired through U-Haul, we're not only not military veterans, as we had expected, but were not professional movers and knew nothing about packing the truck properly. Outdoor metal furniture was packed on top of or next to indoor wood end tables which were damaged due to rubbing as we drove the truck. Furniture was not properly covered with moving blankets. Movers at our destination needed to be extra cautious unpacking, which took much longer than needed and an additional expense. As a result of all these issues with U-Haul we were given a 90 $refund. This amount was less than adequate considering the two hour travel time to and from the pickup site did not pay for the gasoline used to pick up the truck or time and inconvenience. Again, WORST moving experience ever with U-Hual!

HEIDI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN H. 
Évaluation :
5

Rien

Phyllis W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

shannon H. 
Évaluation :
1

Location was not prepared to - or familiar with - managing U-Haul rentals. The associate was kind, but not trained. He interrupted my rental process multiple times to sell several customers cigarettes and other convenience items. Uhaul itself called us at the last minute informing us that our size truck was not available at the pick up location. Thus requiring us to drive FAR out of or way to pick up - AND to return the vehicle at this location - otherwise face a 100 $in fees for returning to a location other than the original pick up location. Then - also charged us for two days of rental versus our requested one day. Still disputing those charges as well. Most of the bad experience is UHaul's fault at a corporate/systemic level. The lack of preparedness at the rental location was simply a rotten cherry on top of the pile.

Cisco V. 
Évaluation :
5

Everything went smoothly from signing up to bringing the truck back. We were compensated for extra gas abd were satisfied with how well everything went

Paula J. 
Évaluation :
3

Staff very nice and friendly

KARIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessicca P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERLINA M. 
Évaluation :
5

The gentleman who helped me was great. When the other U-Haul location in town didn't have my truck ready and wasn't willing to help, corporate had me head here. He was very nice and helped me take care of everything (check-out and return) very efficiently.

Lisa S. 
Évaluation :
1

Service was terrible. Rather than just process me after I waited in the line, the mini mart manager keep putting me behind every person that came in. Same thing happened upon my return. A normal pick up/drop off should take less than 5 minutes. This process was at least 15 minutes both times.

Kimberly L. 
Évaluation :
2

I did not appreciate dropping my Uhaul off at a head shop. And...the owner was waiting on everyone coming in to buy bongs and cigarettes even tho I was there first. He said he needed to wait on his customers first. It was very uncomfortable and felt unsafe.

Jodi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

We were very impressed of friendly ,helpful ,professional service proviided by Andrea . Hhaul needs more people like her.

ion F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY L. 
Évaluation :
1

Not ever again!!!!

JAMES C. 
Évaluation :
2

The owner wore NO COVID-19 protection (facemask). NONE of his regular customers wore a facemask, nor did he require them to. He also had NO public restroom. His excuse is he would have to be always cleaning it.

Paula S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
2

The associate got my day wrong, my mileage was set at 46 miles. I wouldnt have made it to my deatination. He was acting as it he dint really care. I was disappointed in this locatio.

Michelle C. 
Évaluation :
5

I really likes the services.

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE M. 
Évaluation :
5

Everything was perfect! The agent was well prepared and professional. His location was recommended by the U-Haul agent on McKellips in Mesa who saved us a trip 50 miles away from our location. Both of these agents went out of their way to serve us.

janet B. 
Évaluation :
2

Gentlemen was was alone in a private business & gave preference to those customers during my transaction. UHaul transaction took along time & must be new for this person.

Carol P. 
Évaluation :
5

My experience was great. I went through Pyramid Mini Mart in Apache Junction, AZ and the staff was very friendly and helpful. Would definitely recommend.

Tracy M. 
Évaluation :
2

Truck was very dirty

Angel H. 
Évaluation :
1

The pickup was ridiculous, I had to go to three different locations to get the vehicle which was supposed to be ready by 8:00 am and it was after 10:00 am when I finally got the truck which was larger than I needed. I had a paid crew waiting on me and it cost me several hundred dollars in waiting time for the truck.

Timothy O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
3

Rented 20' truck along with a dozen furniture pads and a hand truck. Upon pickup, pads and hand truck were missing. The store operator suggested picking them up at another location, so I tried, but only received 6 pads, and no dolly. Out of time, I went on my way and made do without.

Larry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman H. 
Évaluation :
1

I didn't like it because, when I look it up in the app and reserved said one price and when I went to pick it up was other different. Poor customer service! Never have such a bad experience with U-HAUL like this one. Very, very disappointed.

Joel L. 
Évaluation :
1

Sketchy location, disappointing customer service and an overall dread handing over my credit card information. Should have gone to a different location, yet needed to make this move today on a Sunday. Would never reccomend this location for anyone's moving needs.

tammy M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

rick R. 
Évaluation :
4

Just a little slow processing the info. to get started with the rental. Great service after that happened. Did get a discount. That was great !

Barry M. 
Évaluation :
5

Great service, reliable and safe equipment rental

Robert L. 
Non les évaluations ont été soumises pour cet établissement.

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