Évaluations des clients Quality Automotive Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Quality Automotive Service

Cote générale :

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Louis P.
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Le client n'a pas laissé de commentaire.

scott R.
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helpful staff

Mark S.
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Staff was very helpful and friendly. Will go back if needed again.

Carla E.
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The man at the counter was rude. He asked questions that I had completed on line so that I would not have to be inside (due to Covid) any longer than necessary. When I asked if they had checked the tire pressure and fluid levels--he said they didn't do that! He told me to go over the truck for damage but would not walk with me to note damage. Inside of cab had dirt on floor. They said gas was full but actually it was only 7/8 full! Overall, just plain rude! I went to another U-Haul when I left and they checked tires and fluid for me--Boerne U-Haul on 1034 N Main Street. Super nice in comparison!

John Z.
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Le client n'a pas laissé de commentaire.

Jesse R.
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Le client n'a pas laissé de commentaire.

MARTHA B.
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Le client n'a pas laissé de commentaire.

MARTHA B.
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Le client n'a pas laissé de commentaire.

Justin B.
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Le client n'a pas laissé de commentaire.

Stacy E.
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None of the equipment was out in the van when we got there. No one inspected the truck before we took possession of it. When trying to turn the ac on the knob crumbled and the ac was going in and out.

david H.
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I had to pump up one of the tires on the trailer. It had less than 10psi in it. After that the trailer was fine for the entire trip. I have used U-Haul many, many times and have come to expect average customer service. It seems like every clerk is learning how to use the software for the first time.

Jennifer R.
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Pick up was easy, very friendly and knowledgable about the equipment!! Drop off in Richmond, Va was a breeze also!! GREAT SERVICE ALL AROUND!!

Timothy J.
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The location is not a regular U-Haul place. It is small and not real nice but that's ok. The reason I would not recommend this place is because they rented me a trailer with one of the tires very very bald. We did not look at the tires when we were inspecting the trailer for damage which turned out to be a huge mistake because only about two hours into our trip that tire had a blow out which cost us a lot of time in our very long trip. We had another blowout later into the trip which costs us another four hours waiting for the repair guy to get there. He had to completely change out the brakes on the wheel and the ball bearing assembly in the wheel hub. The wheel caught on fire and could have been extremely devastating for us if all our belongings had perished in a fire because of the ball bearings and bad brakes. All in all it was a very frustrating trip.

steven A.
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Le client n'a pas laissé de commentaire.

william H.
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Manager was not concerned that the car dolly malfunctioned which resulted in causing my front bonnt to be ripped from the car. He was willing to come out and let us show him how it failed. He said that he just check equipment out and in.

KATHY B.
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Keep up the good work.

Russell L.
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I'm told that the locations are not responsible for the condition of the vehicles. This one still had twine tied around the sides from the last renter, an obvious sign that no one looked inside when it was returned. It is the roughest riding truck I've ever rented and I was fearful that my load would be turned to dust by the time I arrived (everything was fine, thanks to a good loading by myself and a friend.)

linda S.
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operator was curt to the point of rudeness. No help or explanation of use of the dolly/trailer. Wound up having an emergency stop as the ratchets failed and tires became unsecure.

Alysha M.
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I was there 15 minutes early and was taken care of quickly and efficiently- I appreciated that he hooked everything up for me. Return was also quick and easy. Thanks for offering this close to home when options are generally limited!

james M.
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Le client n'a pas laissé de commentaire.

Alexander L.
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I fucking hate U Haul

MIKE G.
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Le client n'a pas laissé de commentaire.

Augie M.
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Le client n'a pas laissé de commentaire.

Shawn E.
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The manager was a real downer

Mike G.
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Le client n'a pas laissé de commentaire.

Curt P.
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Please state clearly that when using the 24/7 pick up the browser MUST be Google, as per your customer representative that I spoke with. She was the third person I spoke with, as I was bounced around a bit in your phone system.

terry S.
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Le client n'a pas laissé de commentaire.

Kamal O.
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Le client n'a pas laissé de commentaire.

Ron R.
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Le client n'a pas laissé de commentaire.

Judie S.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

Judith B.
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Le client n'a pas laissé de commentaire.

Judith B.
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Le client n'a pas laissé de commentaire.

Matthew P.
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Le client n'a pas laissé de commentaire.

Steven S.
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Just didn't like that the mirrors and inside windshield were very dirty. The truck itself drove like a dream

Rick R.
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Le client n'a pas laissé de commentaire.

Joel P.
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Le client n'a pas laissé de commentaire.

William R.
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Quick and easy

Bob G.
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$400+ for 36 hours and drop off 400 miles away seems excessive

Lisa K.
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The guy at the desk was a little on the rude side I don't know if he was having a bad day.. his name is Gary and the straps on the car dolly we're in pretty bad shape I did not get the insurance cuz I didn't want to pay extra money for the insurance and then he said if anything happened to it we had to pay for it, so we took pictures and video and when we brought it back we could not find anybody in the office had to go out to the shop and the first thing he checked to make sure those straps weren't badly damaged witch they were. They is wear and tear on those traps and they were not safe I should have asked for another trailer but I did not want to go back in and have another confrontation with this guy, but nothing did happen to the trailer because we took care of it as if it was our own. so now I will not recommend anybody to this place and I will not be back..

brittany B.
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Le client n'a pas laissé de commentaire.

Marylynn F.
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Hunter provided outstanding customer service for this rental. Will definitely rent from Hunter and this location anytime the need arises. Thank you very much! Marylynn Francis

Martha R.
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The truck was brought back late do to weather in San Antonio. We had to pay 75

Andrea C.
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I'm awful with names but the guy who helped me Was nothing short of amazing! He explained the hook up, disconnect, pointers for hauling. Best service! His name started with an H, I think Hudson or Heath. Many thanks to him!

David N.
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Le client n'a pas laissé de commentaire.

Mark S.
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They had to “fix” the other stores mess!!!

stanton B.
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This is a first class business. Gary was very helpful and I'll use them again.

Jeremiah N.
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Le client n'a pas laissé de commentaire.

Amanda P.
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Le client n'a pas laissé de commentaire.

wade S.
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Le client n'a pas laissé de commentaire.

Belinda M.
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Le client n'a pas laissé de commentaire.

Albert N.
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Rep wasn't very customer friendly, and I originally booked at one location, and 1 hour before pickup was switched to another location 20 minutes out of my way. Finally, the rep at this store try to charge me more than what was quoted on line.

Mark F.
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Le client n'a pas laissé de commentaire.

robert G.
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Le client n'a pas laissé de commentaire.

debra A.
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The gas tank was not full and the car tow-dolly was not maintained. We had to unload the car almost immediately due to the wobbly tow-dolly. It swayed dangerously and we could not continue using it, so we turned it in when we arrived in Kerrville. The manager at the Ingram UHAUL was very helpful.

Sylvia H.
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Le client n'a pas laissé de commentaire.

Rita L.
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Le client n'a pas laissé de commentaire.

David P.
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Le client n'a pas laissé de commentaire.

john L.
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Le client n'a pas laissé de commentaire.

Daniel C.
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Le client n'a pas laissé de commentaire.

guillermo A.
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Le client n'a pas laissé de commentaire.

Debbie M.
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I had reserved a cargo van weeks in advance for another location, 2 days before I was to pick up my rental I was told that it was not going to be available at tje location I had reserved. I had to go 10 miles out of my way to another town. Then I fund out when I got there, there was NO Cargo van, it was a 15' moving truck! I spent almost $200 in gas!... I was over charged for my rental etc! I am very angry. I want a refund!

Sherry H.
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Gary Mueth is very efficient and professional. Thank you.

CLYDE F.
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Le client n'a pas laissé de commentaire.

Kimberly V.
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Key was not in the lock box. The dolly and blankets were not in the truck. The truck pulled to the right really bad. The truck was incredibly rough, several things were damaged because of how bad it bounced on the highway. I rented a 20 foot truck but my rental was a 26 foot truck.

DANIEL H.
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customer service was poor, drove from Kerrville about 30 or more drive to get attitude. Will not rent from there again.Only location that had one at the time. First time going there, If I knew how far I had to drive I would of waited for something in Kerrville.I should get reimburse back due to the drive and customer service.

Scott M.
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Le client n'a pas laissé de commentaire.

Paul F.
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Tow dolly was not in good working order.

PATRICK K.
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Very efficient thank you

Cecil H.
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Le client n'a pas laissé de commentaire.

Marion P.
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?

Jason R.
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Le client n'a pas laissé de commentaire.

Ty T.
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Staff was a bit indifferent.

Lisa E.
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Le client n'a pas laissé de commentaire.

Ricardo R.
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Le client n'a pas laissé de commentaire.

allen N.
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Le client n'a pas laissé de commentaire.

Robert L.
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Le client n'a pas laissé de commentaire.

Steve C.
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There was nothing wrong with the location. I spoke to them earlier and helpful. The problem, was with the night drop off procedures through U-haul. I was told to go to a web site to verify return and could not get it to work. I then called customer service and after holding for more than 15 minutes, was told she would put a note on my account. I still do know if I get credit for dropping it off on time. Please contact me if you want more details. Wonderful experience until it came time to drop it off.

Ken K.
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Very polite and knowledgeable employee. Knew what to say and when to say it. Thank you so very much!

Donna C.
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Le client n'a pas laissé de commentaire.

Steve O.
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Le client n'a pas laissé de commentaire.

Michael C.
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Explain all on contract

Ed G.
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Same experience here. The gentleman that helped us here was awesome. B

Bruce D.
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Great rental experience...Thanks!!

Rick B.
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Le client n'a pas laissé de commentaire.

Brenda P.
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Dont fix what isnt broken! All around pleasant experince, new and clean dependable vehicle.

Reed C.
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Le client n'a pas laissé de commentaire.

Mary A.
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Great service.

donna C.
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Le client n'a pas laissé de commentaire.

Curtis S.
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The guys at Quality Automotive in Pipe Creek Texas were awesome, professional,courteous got r done

Jennifer C.
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Le client n'a pas laissé de commentaire.

Tomeika B.
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Very clean and friendly

Tom T.
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Le client n'a pas laissé de commentaire.

Ronald W.
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Personnel was quick and took care of business, was in and out within 15 min or so

Floyd S.
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Le client n'a pas laissé de commentaire.

Wilma B.
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We did not get a chance to meet anyone at this location as we dropped the truck off on Sunday and they were closed. This location was great for our drop off.

SHERRI C.
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Le client n'a pas laissé de commentaire.

Teresa S.
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Le client n'a pas laissé de commentaire.

Pat D.
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Make it easier to find this Local Rental Location on your website! The U-Haul URL site did not seem to offer this location as the nearest location for pickup of a 6x12 covered trailer.

Toni W.
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Loved they opened early at 8am. Difficult to get someone on phone. Friendly staff.

Non reviews have been submitted for this location.

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