Calculate the miles correctly we went over our milage due to poor calculation. I got pulled over due to no lights on the passenger side of the tow dolly. The windshield wipers were horrible and it rained the entire trip. New wipers would have been wonderful. So yea I didn't get my full deposit back because we weren't given enough mileage to get to the place we were moving to then back to the uhaul retailer over an hour away. I will never use uhaul again.CIERA L.
Quality Portable Buildings
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer service agent at the location was highly rude and didn't wear a mask.Artimese D.
I will never, here me good. I said I will never rent from this rental location ever again. This man is very confused and try to sneak charges on your card without your approval. He made me wait outside until he finished checking a truck in at 8am. He was very rude. He treated me like I was bothering him to rent the truck. I came very close to cussing this man out. He dont know what the hell he is doing., He just told me give your credit card without telling me what the total was. So I ask him why is so high that is not what I reserved. He looked at me with a attitude and said well your have taxes and insurance. I told I didn't get no insurance he said well you got to get the insurance. I told him u can't tell me what to pay for with my damn money. He said well u can't use a prepaid card bs because I will have to hold 250 dollars, I said well here is my debit card he well I already took the money. I said sir you just told me you would have to hold it not just take my money without telling me . I was so pist off then he gonna say well let me redo it. I told him he'll no you not gonna charge my prepaid card and my debit card. When I threatened to call the customer service line he said I told u I fix it. This damn man is confused and think he slick trying to take my money without my permission. Uhaul yall lost a customer this man needs to be retrain and treat customers with respect.Marilyn Y.
Le client n'a pas laissé de commentaire.vernon L.
Excellent service à la clientèle.LORETTA R.
Le client n'a pas laissé de commentaire.ALVIN V.
U-haul was EXCELLENT, the location sucked. The man promised us he'd be there at 8 am til 12:30 pm and when we showed up, he was NOT there and would not answer his phone. He told us we HAD to wait til he opened to get the key, he never told us it was in a lockbox the entire time. We were on a tight schedule and he ruined it. We lost over half of our helpers to move, because he ran us so late. We had to stay on the phone with U-Haul for over an hour to get the key, as this was a domestic violence situation and we were short for time and had NONE of the emails/etc. because the DV people had paid for and booked the truck.Sheila M.
The agent there was really respectfulVIVIAN Y.
Mr. Guidry is a fine man and took care of my every need. He runs a tight shipJAMES G.
Le client n'a pas laissé de commentaire.ANNETTE H.
Le client n'a pas laissé de commentaire.RICHARD L.
Le client n'a pas laissé de commentaire.Amber A.
Le client n'a pas laissé de commentaire.beth H.
Le client n'a pas laissé de commentaire.Ebony P.
Le client n'a pas laissé de commentaire.MUHAMMAD I.
Excellent and courteous service.PAUL P.
Le client n'a pas laissé de commentaire.Martoria J.
No improvement needed. Fast. Easy. Probably the quickest process I've encountered yet.Ricky H.
Le client n'a pas laissé de commentaire.william B.
Le client n'a pas laissé de commentaire.RANDY W.
Le client n'a pas laissé de commentaire.Ryan P.
Did NOT like the customer service or process.Joycelyn T.
Le client n'a pas laissé de commentaire.RICHARD L.
Le client n'a pas laissé de commentaire.TAMIKA M.
Inspect vehicles more thoroughly and be more descriptive on the contract, e.g. describing pre-existing damage accurately.Brittany Ruby M.
Le client n'a pas laissé de commentaire.richard L.
Location to far away from the location of my home and in the middle of nowhere. Again mileage was not taken into effect that the drop off location is almost 15 miles from my home.Keishia S.
Le client n'a pas laissé de commentaire.Christine V.
U haul had incorrect directions to pickup site.SHELIA H.
Le client n'a pas laissé de commentaire.EDRIS M.
I looked for a trailer the day before I needed it so I was not able to get the location I wanted, but besides that the process was very easy, the equipment was good. Made moving very convenient.Robert T.
The mobile app leaves a lot to be desired. It would not pick the drop off location even though it said that it would for me. When I tried to return the truck there was no place selected and since it was a Sunday I couldn't get anyone on the phone to give me a new site and had to drive the truck all the way back to the pick up location. Not good.toby B.
Le client n'a pas laissé de commentaire.TAMIEKA Z.
Keep trying to get in contact with the company no response !Kelsey J.
Decent internetLETHA MAE R.
First class serviceHAROLD Z.
Uhaul have always been an awesome company and I think it should continue to remain that way...Janice T.
Truck was dirty and someone was in the office but would not help us at all.Kevin B.
Le client n'a pas laissé de commentaire.ANTOINETTE W.
Le client n'a pas laissé de commentaire.janette M.
N/A Customer service is Great ??PAUL P.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.DOUGLAS F.
Me. Hugh was so nice and polite. The whole process was very quick and easy.Sandy J.
Le client n'a pas laissé de commentaire.Michael A.
Guy wasn't very social. Was kinda an awkward visit.David G.
Le client n'a pas laissé de commentaire.Carroll J.
Le client n'a pas laissé de commentaire.KEMPER H.
Not send them there Man had a very nasty attitudeApril W.
Le client n'a pas laissé de commentaire.philip G.
The truck was practically new and in great condition. This dealer was very helpful and courtesy.Matthew R.
Great guy who runs this operation, used him a number of times and will be a return customer for sure!!leroy B.
Le client n'a pas laissé de commentaire.Iona T.
Le client n'a pas laissé de commentaire.TOMMY L.
No one was there when I dropped it off. I did return a clean van though and would like to have the 25 $promised for doing so according to the sticker in the cargo by the attic.JONATHAN B.
Le client n'a pas laissé de commentaire.Tawaski G.
Le client n'a pas laissé de commentaire.Aliza L.
Le client n'a pas laissé de commentaire.Todd D.
Le client n'a pas laissé de commentaire.Derrick B.
Thanks for the serviceVladimir L.
very satisfiedRoger M.
Dealer arrived 15 min early yo service my schedule. Very pleasant ant professional. Je la recommande fortement.ROBERT B.
Le client n'a pas laissé de commentaire.Bobby G.
Le client n'a pas laissé de commentaire.RICKAYLA F.
Le client n'a pas laissé de commentaire.Lavaria B.
Walk you over to your rental to see if you have any questions. Mirror adjustments, etc.Guwndolyn V.
Hugh does a super job as always! Thanks!leroy B.
The Uhaul personnel did my paperwork completely wrong and cost me more money as well as issues returning their equipment. Worst service I have ever experienced through Uhaul.Ricardo M.
Le client n'a pas laissé de commentaire.Wendy D.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.John J.
Wanted a pick up location in Lafayette had to drive 35miles to get itMatt L.
Le client n'a pas laissé de commentaire.Peter B.
There is nothing to improve.PAUL T.
The phone app does not work well. Could not do the return using my phone.becky H.
Le client n'a pas laissé de commentaire.todd S.
Doesn't matter will never go to this location again!!!! Horrible serviceRonda R.
HORRIBLE ATTITUDE WHEN I LET HIM KNOW THAT WE HAD EXTENDED OUR RENTAL OF THE TRUCK. WENT TO TURN TRUCK IN ON FRIDAY AND NO ONE WAS THERE. AT LEAST THREE OTHER UHAUL CLIENTS/PROSPECTS WERE THERE AS WELL BUT BUILDING WAS LOCKED, NO NOTE OR SIGN ON THE DOOR STATING WHAT WAS GOING ON AND NO ONE ANSWERED THE PHONE. YOUR TOLL FREE CUSTOMER SERVICE IS LOUSY AS WELL. COULDNT GET ANYONE ON THE PHONE TO ASSIST ME IN FINDING ANOTHER LOCATION TO TURN IN TRUCK. IT TOOK ME AN HOUR AND A HALF TO GET THE TRUCK TURNED IN!Joseph B.
Le client n'a pas laissé de commentaire.Lesa G.
Le client n'a pas laissé de commentaire.Dexter P.
Le client n'a pas laissé de commentaire.Katie B.
Le client n'a pas laissé de commentaire.Mario V.
Le client n'a pas laissé de commentaire.SHAMPELLA P.
Le client n'a pas laissé de commentaire.Perena M.
Le client n'a pas laissé de commentaire.Patricia B.
5 Stars every one was very helpful Thankscharles E.
They never put insurance on it and all other companies I used they always had insurance. My husband got stuck in mud and they charged us 500 to take out because we didn't have insurance which I thought was Automatically put in.CHASIDY G.
Everything was smooth and a relaxing to do business with that locationDavid P.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.kenneth A.
Le client n'a pas laissé de commentaire.jEROLD F.
Le client n'a pas laissé de commentaire.ANDRE P.
Le client n'a pas laissé de commentaire.jEROLD F.
Le client n'a pas laissé de commentaire.Cynthia G.
Le client n'a pas laissé de commentaire.Elvin J.
Le client n'a pas laissé de commentaire.Laura H.
FRIENDLY AND HELPFUL. WISH MORE PEOPLE COULD BE LIKE THE MAN AT THIS PLACEray S.
We dropped off the truck after hoursChuck R.
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