Évaluations des clients Queensborough Return It

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Queensborough Return It

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Philip M. le

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Le client n'a pas laissé de commentaire.

Mario D. le

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While at site the person assisting me was quite helpful. I did have problems with my rental but it was not this locations issue. Unfortunate, therefore I will not be a return customer. In general, the ability to contact the sites, some customer service and conflict resolution was poor.

william jeffery p. le

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Le client n'a pas laissé de commentaire.

richard y. le

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Excellent service and very smooth rental/return process. Made our move day much less stressful and would highly recommend this location for anyone moving to or from New West.

Lonnie N. le

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Ordered truck to be at a location 25 km away. Was super unhappy as this wasted over an hour of tome picking up so far sway in traffic. Also was told by operator that The truck was only 3/4 full of fuel but would be reimbursed for extra if I returned with more on the tank than that!! unable to pick up from location that day as operator"s wife at hospital. Form had they picked up 2 hours earlier then I had ordered.

Hardeep M. le

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Good service. No issues whatsoever.

CHRIS K. le

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Le client n'a pas laissé de commentaire.

Taylor R. le

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Le client n'a pas laissé de commentaire.

Yves G. le

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This location is a recycling center and was hard to find, no signage indicates uhaul.

Sanjeev G. le

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The worst ever services from uhaul customer care. They made my day miserable with two bookings under my name instead of one and gave one truck on rental to other person under my name. I wasted 1.45 hours in clarifying the things to them

Hugh R. le

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I requested a truck at 1070 SE Marine Dr. and the day before I was to pick it up I rcvd a text saying to pick up the truck in New Westminster, 409 Boyne St. I spent almost an hour on the phone trying to find out if I could pick up the truck at SE Marine near my home, I couldn't get an answer in the hour that I tried so I went to SE Marine at the 10:00 am p/u time, half an hour line up there to be told I couldn't get the truck there, another 20 minutes to 409 Boyne, no Uhaul sign luckily I saw the one truck sitting there at a recycle depot. Not at all pleased to waist an hour in the morning of my daughters move and an hour on the phone the night before, glad I had my own vehicle, if I had bussed or taxied there I would have been screwed. Very unhappy, non-smoking truck with a full ashtray also. Number one, have the truck where you are supposed to. Number two, have people to answer the phone, Number three, clean the trucks properly. I hope this helps but I think I just waisted another ten minutes sending this message. Hugh Rose

Ted L. le

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There was no signage and the google location was inaccurate. I had to circle around the area for 10-15 minutes, get out and talk to several people to find out where the drop location was. Very confusing, and I was not expecting the drop location to be a bottle depot. The only indication it was a U-Haul store was the presence of one van parked outside.

Philip B. le

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. The staff was helpful and we were quickly on our way and drop off was very smooth. Only 3 star rating because there wasn’t a lock on door or any options given to us. We had to drive to a Home Depot to buy one.

brian w. le

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Le client n'a pas laissé de commentaire.

NAZMIN C. le

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Le client n'a pas laissé de commentaire.

Daniel T. le

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Le client n'a pas laissé de commentaire.

Hermes S. le

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The manager, excellent and very friendly and kind person, but the uhaul was completly dirty....garbage on the inside and bad smell....

Wally B. le

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The manager was really helpful, he called me from home while off work the night before to make the pick up morning quicker for me. He also came in early for me by 30 minutes. he answered all my questions...he was great ! The truck itself was not clean. the ashtray was full of cigarette butts and therefore the cab reeked on butts. The driver seat was soaked with water or cleaner of some sort. 30 minutes into my trip my jeans were soaked. I had to stop and change and put a pillow down so I could stay dry.

Kazim D. le

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Le client n'a pas laissé de commentaire.

Donald R. le

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Very good and helpful service I'm going to recommend it to all my friends in the area thank you very much Ali

Jean-Paul G. le

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Ali was super nice and helpful.

Eric t. le

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Le client n'a pas laissé de commentaire.

Heather R. le

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Excellent service, would definitely come back or recommend.

Will D. le

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We ask to pick up at near ubc location and happens to have new Westminster which is an hour away from us and costs our film more than 200 bucks also on the drop off location. We are very disappointed! Please do give us some contact or refund if possible thank you.

omeed r. le

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Will not recommend uhaul to anyone cause of poor drop off location.. Was not happy at all with the service of drop off

dexada j. le

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I had wanted to rent from the Port Moody location but was unable to as they didn't have the truck size that i wanted. I was first referred to North Surrey for the 26 foot then to South Surrey for a 20 foot then to this location for a 20 foot. I realize that it was month end and that accidents do happen (that is why the 26 foot wasn't available. I would recommend U Haul but a closer location. The rep, Ali, was great. It was a bit disconcerting that there was no signage for UHaul as this site shares with a RETURN IT.

Megan R. le

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Didn't realize it at the time but the cargo trailer was leaking from the roof and damaged some of our furniture.

Kelly C. le

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The folks there were pretty casual and not terribly helpful, They were vague about , and slow to let U-Haul know that we had even returned the truck. Knowing what I know now I would definitely return it to a proper U-Haul location and not a privately owned return place .

Adam R. le

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Le client n'a pas laissé de commentaire.

James A. le

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The only thing that was honored on my reservation was the day and size. I had to drive out of my way to pick up and return the truck and struggle at the last minute to find someone to drive my spouse to pick it up because of the time change that conflicted with the inspection time of the new place. It ended up costing me more in mileage and gas because of this. Horrible service from u-haul not the location.