Mrs Bobbi is the best. I've used this storage facility twice and had no problems getting a unit and got exactly what I needed. The owners are like another part of my family. Definitely will use again.Takiyah B. | Expérience générale
Customer Reviews for Queenstown Self Storage LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Queenstown, MD 21658
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 4h30 pm
- Sam : 8h am à 12h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very professional. A pleasure to work with.Danny F.
Le client n'a pas laissé de commentaire.Steven C.
Le client n'a pas laissé de commentaire.chris P.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.Phillip Y.
Location was closed at my time of pick up. It cost me $500 in labor and possible another months rent in storage. Also had to make another 180 mile round trip on Monday to pick up the trailer when they opened. 2nd uhaul, 2nd bad experienceâ€¦â€¦.Michael C.
Make the app. used for after hours pick up and drop off easier to use. It was an extremely frustrating process during pick up and I was thankful to God there was a live person who I could turn the vehicle in with upon return.William T.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Christopher D.
Fantastic service! Friendly and OUTSTANDING staff. 10/10 🌟🌟🌟🌟🌟Larry W. | Expérience générale
It was great working with Bobbie.Dwight V.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.Alexander D.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.Jason A.
Le client n'a pas laissé de commentaire.LEIGH V. | Expérience générale
By far the MOST OUTSTANDING customer service experience ever! Service was quick, easy, super friendly, and very professional. We were made to feel extremely valued and respected, and we will highly recommend this U Haul location to everyone we know. Superior staffing in an awesome location as well!GERALD B.
Le client n'a pas laissé de commentaire.JOHN W.
Le client n'a pas laissé de commentaire.Gary B.
The entire process from Queenstown to Brunswick, Maine was seamless. The equipment was in great condition, ALL staff were knowledgeable, courteous and helpful. There are no improvements for excellent experience.STEVEN D.
I had an excellent experience at this storage facility. The staff were very helpful and genuinely cared about your storage needs. This facility was well maintained and had a family run touch making it a really nice place to store your things safely.Amy P. | Expérience générale
Le client n'a pas laissé de commentaire.David W. | Expérience générale
Le client n'a pas laissé de commentaire.Jerry S. | Expérience générale
Was 2 days away from moving the county only to find out my original reservation was â€œmovedâ€ to a different location 1 hr away. No calls, not texts.. nothing! I only found out when I called to check in. Then the equipment was trash I returned it 5 days early and found out I would be charged for the entire 6 days. The equipment felt unsafe and I didn't want to risk damaging my vehicle.edward L.
excellent owners! extremely nice and helpfulPenny R. | Expérience générale
Le client n'a pas laissé de commentaire.Brenda K. | Expérience générale
Le client n'a pas laissé de commentaire.TOM H. | Expérience générale
Le client n'a pas laissé de commentaire.JOSH D. | Expérience générale
Charlene was very kind and helpful, a true blessing. Merci.ROBERT M.
Employees were very nice and went out of their way to make sure I was taken care of. I highly recommend Queenstown Self Storage UHaul.BARBARA C.
Le client n'a pas laissé de commentaire.CRAIG M.
Friendly, outstanding serviceMICHAEL W.
Le client n'a pas laissé de commentaire.FRANCO M.
Le client n'a pas laissé de commentaire.DAVID L.
Ashley was wonderful to work with!! Very knowledgeable and helpful!!!!Barbara B.
Le client n'a pas laissé de commentaire.WENDY D.
Le client n'a pas laissé de commentaire.SANDY J.
Great facility. Owner & staff are very accommodating. Money well spent when you need to store belongings.LAURINDA W. | Expérience générale
Le client n'a pas laissé de commentaire.Nancy D.
Le client n'a pas laissé de commentaire.Judy B. | Expérience générale
I discontinued my use of the facility due to my retirement from my current job and so no longer needed it. All was very good.RICHARD C. | Expérience générale
The storage facility was so convenient and easy to get to. It was very nice to have a place so close to home. Being new to the area, Bobbie was very helpful and we felt lucky to have found Queenstown Storage when we needed them. I would highly recommend this place.Bonnie R. | Expérience générale
When we sold my moms house I came to Queenstown self storage and got a unit right away. The lady in the office by the name of Charlene was very polite and she showed us different units and helped us with the best one for our needs. Fortement recommandé!Takiyah T. | Expérience générale
Very friendly customer service reps. Facility was in good shape. I would use them again in the future.Michael Y. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES R.
Bobby was amazing. She helped us out with everything and followed up to make everything had been doneHOLGER S.
Le client n'a pas laissé de commentaire.Jody N.
Le client n'a pas laissé de commentaire.RITA P.
I've rented from Queenstown Self Storage several times and highly recommend them.BARBARA C.
Le client n'a pas laissé de commentaire.PAUL L.
Owners were very courteous and friendly.Carroll C.
I had an issue with a motorcycle trailer rental. I didn't know I had rented an 'in town' rental, one that had to be returned to the original rental dealer. Problem was I was going 400 miles away and staying. I called UHaul and they connected me to another dealer close to the original one that had a one way rental available. Problem was I was supposed to be in the area at 12:30 ish and they were closing at 12:00. They said they would stay late. The woman who stayed was very helpful.Bobby H.
Le client n'a pas laissé de commentaire.Amanda D.
Bobbi was friendly, professional and helpful. My rental experience was pleasant and efficientEdward E M.
Very helpful and professional.George J.
Le client n'a pas laissé de commentaire.Michael S.
Highly recommend Queenstown Self Storage for all your UHaul needs - very courteous, friendly and helpful staff!Barbara C.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Kate K.
Le client n'a pas laissé de commentaire.Sara V.
Le client n'a pas laissé de commentaire.Raymond R.
Le client n'a pas laissé de commentaire.george J.
Le client n'a pas laissé de commentaire.Bryant F.
Le client n'a pas laissé de commentaire.Steven L.
Wonderful group of people that were very helpful. The rental process was so easy!kelly E.
Le client n'a pas laissé de commentaire.Clarence S.
the APP is the worse thing you could have established. I received emails telling me two places to pick up the truck. I tried to pre register and when it did not work the person said I can't pre register. When t was at Queenstown to pick up the truck my picture was too dark. I had to take 5 pictures and then multiple pictures of my drivers license, I was asked for more ID like my passport. I told her I didn't carry it with me she said most people don't so why would you then ask for it. VERY VER BAD EXPERIANCESam S.
Le client n'a pas laissé de commentaire.Miranda T.
Staff was excellent - I highly recommend using Queenstown Self Storage for all your UHaul needs!Barbara C.
Customer service was excellent Charlene was so helpful and the manager was amazing with the knowledge and helped me get the best uhaul that I needed to move my daughterTakiyah T.
Le client n'a pas laissé de commentaire.Kelly E.
Great job and a very close UHaul store for the return.Marianne M.
Terrific people and always helpful. Great Location.David B.
It al went very well...William G.
Everything and everyone were greatHoward M.
very good ladies were very niceKenneth S.
Competent and friendlyWilliam P.
Le client n'a pas laissé de commentaire.steve C.
Le client n'a pas laissé de commentaire.stephen G.
The owners were amazing!! Outstanding customer service. 5 stars!!Michael F.
Le client n'a pas laissé de commentaire.GEORGE M.
Very courteous and helpful staff!mark V.
Le client n'a pas laissé de commentaire.William W.
Staff was wonderful to work with - I highly recommend using them!Barbara C.
Not only is the facility secure but the units are kept in excellent condition. After 3 years in storage the only thing I found was a lot of dust.MADELINE T. | Expérience générale
Le client n'a pas laissé de commentaire.william H.
This place was small and barely had any room to return the trailer I rented. It was also closed on a Saturday. I ended up dropping off the trailer in the limited space in front of the store. Ridiculous for this store to be closed on the most popular day that people rent equipment.stephen G.
This company provided very good customer service. I would definitely use them again.Agnes A. | Expérience générale
Facility was small. Not a lot of room to maneuver truck with trailerThomas S.
Staff and owners where greatWADE Z. | Expérience générale
Terrific people who know customer service. Highly recommend them for storage and UHaul rental.David B.
Le client n'a pas laissé de commentaire.Coleman S.
Le client n'a pas laissé de commentaire.craig R.
Great place for storing would highly recommend.DANIEL K. | Expérience générale
Everyone was so kind and worked with you to find the unit that best met your needsWAYNE W. | Expérience générale
Le client n'a pas laissé de commentaire.Mark M.
Great rental experience. Truck was brand new, only 1200 miles. The pickup and drop off was effortless. Will definitely use this facility the next time my needs call for a rental.Stephen S.
Great customer service easy process setting up account and canceling when we were done with the unit. Love the payment on line option and the reminder payment emails. Je la recommande fortement.Nina W. | Expérience générale
Le client n'a pas laissé de commentaire.Debra D.
Merci.CAROL M. | Expérience générale
Le client n'a pas laissé de commentaire.Robert K.
Friendly, good people
Everything was greatDonald H.
Bobbie, the manager of this location is absolutely AWESOME... I was coming in just passed their closing time and she made my pick up easy and even provided her cell phone number in case I had any issues.. OMG!! THANK YOU BOBBIE!!! God Bless- moving is stressful and she made me fee so much better.....................................Cheryl S.
My reservations were not honored. UHaul did not make good on reservations, location and availability changed day before pick up. Was told by Uhaul rate and miles would be honored. Not at all. Not location pick up fault. UHaul did update system to honor rate reserved for.Vickie Q.
Le client n'a pas laissé de commentaire.Nelson Q.
Le client n'a pas laissé de commentaire.Mario R.
Terrific service and great experience....highly recommended!John E.
Le client n'a pas laissé de commentaire.Lisa C.
Excellent customer service!!!Robert W.
Ms. Bobbie was great from the beginning to the end . We had a problem and she jump in and fixed it. Its very refreshing to have someone thats knows her business. She needs 10 stars. thanksLarry P.
Le client n'a pas laissé de commentaire.Joshua R.
Le client n'a pas laissé de commentaire.Steven K.
CANT THINK OF A THING. THE ASSOCIATE WAS VERY POLITE AND EFFICIENT. IT WAS A PLEASURE DOING BUSINESS WITH HER.KAREN J.
Excellent customer service! Thank you for showing me how to put the ramp back and locked in.Erin M.
Outstanding customer service ... Best yet from UHAUL dealer! They made the hassle of moving RUN EXTREMELY SMOOTH! Thanks Uhaul..MARCOS C.
Le client n'a pas laissé de commentaire.Joyce C.
Le client n'a pas laissé de commentaire.Marsha G.
We requested to use the rental truck that we had used the week before @ the Goodyear store in Chestertown- instead we were sent to Queenstown. This added unnecessary time & miles to our schedule & gas & miles to the rental. The requested location of Chestertown had the truck we needed, parked, for the exact days we needed it!!!!Phil B.
Very accommodating in allowing us to pick up vehicle early. Merci.DEBORAH C.
Le client n'a pas laissé de commentaire.Christine M.
The only problem we had was that the fan in the truck didn't work and we had the truck on a very hot day. Overall service at this location was excellentPatricia Y.
Was not able to move in this week but I do plan on making reservation in the near futurePrivacy R. | Premières impressions
The lady running the office was nice, but when I made the reservation online, I saw pictures of a nice, covered RV storage area. Covered storage did not exist. Wasted trip.Privacy R. | Premières impressions