Customer Reviews for Quick Check
(U-Haul Neighborhood Dealer)

Évaluation :

3

The after hours rental approval process took over 30 minutes. Should be 15 minutes at the most.

Évaluation :

4

The vehicle was dusty, the need oil change symbol was on. On my return date the worker at the location didn't know how to assist me with my return, he said he didn't know the he process that his son or wife which wasn't at location had to assist me. He wrote down the time I return the. Van and told me his wife or son will take of it. My husband felt this was unacceptable and told him we were uncomfortable just leaving the van without a receipt, the worker give me his son number to call him, I explained we were there to drop off the van and his father couldn't assist us.The son said he would takecare of it in the morning. This was very unprofessional..

Évaluation :

1

Absolutely not if this location is a representation of U-Haul it is not well represented I reserved a vehicle for 4 hours returned earlier than expected but was directed to add more gas which after going 2 miles the gas hand moved which I cannot attribute to the location but upon my return as stated I was directed to get more gas I had a prior engagement so I handled my matter and returned at 1040 2 hours before my scheduled return to put gas in I had 4 missed calls and when I did answer I was addressed disrespectfully by stating I was holding up another customer my question is if I have the vehicle reserved until 1230 and it is not even 11 who could I be holding up. The clerk was rude and the other store personnel was discussing me with a disrespectful customer who referred to me as "attitude " all over my face. Again if this location is a representation of U-Haul very poor and very unprofessional never got an apology.

Évaluation :

5

Very quick service at check in and check out! Merci

Évaluation :

3

Parking was a little rough for a 26 foot truck

Évaluation :

1

I had an online reservation. We arrived on time and the guy at the store was not able to handle the transaction. He had to call 2 other employees to handle it. It took about 45 minutes to check out. The phone employees required 2 additional phone numbers to secure the already secured reservation. At the end, I was charged almost $5/gallon for extra gas. It was a totally, stressful incident and I will never return to this location.

Évaluation :

1

How about not sending a location to me that says to drop off and when I go drop off the lady had the nerve to smile and lie to my face saying they don't do uhuals anymore and told me to call the uhual so I called the number from the email I got from uhual and guess who's phone ringged while I was in the gas station in Dalton ga. Her phone was ringing and I looked at her and asked her to stop her shit. And she smile and was nervous trying to come up with excuses to get me to drop of at a different location. I took all pictures and videos and recorded her talking to me and on the phone with someone who works with her. And I recorded her taking the key. I'd like to contact the supervisor of uhual or someone that's above this lady so I can make a report against her and will be sending my proof

Évaluation :

5

Great service. Professional, expedient knowledgeable

Évaluation :

2

The service at this location was not very good. No assistance connecting the trailer and the place was closed when I returned the trailer. They had a sign that said they would be back at 3:00 PM. Nobody showed up until 3:10 PM. I will use a different location in the future.

Évaluation :

3

Easy drop off

Évaluation :

5

My drop-off was after hours.

Évaluation :

1

The main lady was extremely rude bossy or two other guys there that were rude that they're smoking in mind my children's faces as we moved he moved closer they were not clear with communication by any means

Évaluation :

3

trailer was ragged and something was broke on it when I picked it up trailer looked like it should have been retired a long time ago trailer definitely does not need to be rented to no one else

Évaluation :

2

Still have not received a copy of the final charges?

Évaluation :

4

Make sure the air conditioner is working. It's summer time in Georgia, temperatures were averaging 98-102°

Évaluation :

1

The truck was clean and no problems with it, however the lady that rented us the truck sent us a receipt for $98,82 but $235,47 so we called her she claimed that she couldn’t find us and we sent her a copy of the receipt and she said she would call us back and still has not called.

Évaluation :

4

The U-Haul dealer I normally rent from (12-16 times a year) did NOT have the truck size I needed. I GREATLY APPRECIATE the regional U-Haul office re-directing me to Quick Check. Also, when Quick Check STILL did not have the size I needed (10 ft), they rented me the next larger size (15 ft) at the rate of the smaller truck. I greatly appreciate these efforts to take care of the customer, and this reinforces why I should continue bringing my business to U-Haul. By the way, the inside of the truck was dirty and needed sweeping, especially up on the ledge right behind the cab. I cleaned the truck after I finished using it and returned it cleaner than I received it.

Évaluation :

1

Use another location.

Évaluation :

1

Customer service was horrible. The Rep made me wait 3 customers before waiting on me and only after I said what about me. No hello or thank you. Went to return the truck about 2 hours later and the store was closed so I dropped key into drop box. The day after I get a Did not Return email from Uhaul. I returned to the store and they never checked truck back in. Terrible customer service. They should not own a store or Uhaul period. I will never visit that store for anything. Made me feel like a 3rd class citizen.

Évaluation :

4

Please make a large sign that says no trailer drop off at this location!

Évaluation :

1

Tire had a nail in it and when we loaded the car the pressure was at 15pkunds

Évaluation :

3

Not real impressed with the location. The man at the store could not let me have a vehicle without the lady so he made me call her so she could come in. Why couldnt he call her or better yet know which of the 2 vehicles he had was the one I had rented.

Évaluation :

4

put a jack on front of trailer

Évaluation :

3

Trucknwas dirty and smelled like cigeratte smoke

Évaluation :

2

No one was there at check out to help. We had to look around and find a hook up for the trailer lights. We should get a discount on what we paid. This was the worst rental experience ever.

Évaluation :

5

nothing! ecerybody was great and made my experience as easy as possible!

Évaluation :

3

Have gas in the truck. But I was given a discount with the understanding that if I left more gas in it - I would get another price adjustment. I returned it with 1/4 tank of gas and so far no reimbursement. I would have hope the adjustment would have been handled immeaditely. They were sure able to charge me an extra $3 for going slightly over on miles!

Évaluation :

4

Honestly it seems they really dont care they just want the extra money and its a side business. They dont walk out and make sure the truck looks good. She put I had 1/4 gas but it was really 1/8, she didnt know cause she didnt walk out.

Évaluation :

2

Had made a reservation for another location first. When I got to location there where no tow dollys nor car haulers . Even though I had made a reservation. I drove 5 miles there then another 3 down the road just to get a car hauler- which they didn't have. The worst experience I've had with U-Haul.

Évaluation :

5

The lady is extremely friendly and the pickup and drop off is as easy as any place I have ever rented from. Highly recommend this location.

Évaluation :

1

Unorganized and should not be a uhaul location due to the structure. The cashier was trying to get upset when I was showing him the authorization and the truck number but he refused to offer service until his wife called who was not at the store. Horrible experience.

Évaluation :

1

The truck return information was incorrect. I returned the truck on the same day not the next day and the mileage was incorrect. I am being charged extra for miles I did not use.

Évaluation :

1

Didn't allow me to upload photos and stated he didn't do uhaul his wife did. However she was not there.

Évaluation :

1

Of all the locations which are awkward to access with a large truck or trailer, this was certainly one of the worst. The useless, thieving pajeets that run the bodega at this franchise location, known as Quick Check in Centerville, GA were the least helpful, least knowledgeable couple I have ever encountered; not only was the trailer that I had reserved NOT present when I arrived to pick it up, which I was able to ascertain visually, but I had received no notification from them that this was the case. The lazy imbecile who was the proprietor behind the counter, professed ignorance of any rentals, and insisted that his wife handled all of that. She was not present, and a conversation was had between the two via speakerphone babblings. He assured me it would arrive soon and that they would call me when it did. When it did finally arrive, they called me during dinner with my family to inform me that I had to get it before 8:45, because they close unusually early. This meant I had to leave during my last dinner with my family to go pick it up at a time that I had not specified in order to not inconvenience THEM. When I arrived, the husband, who lounges behind the counter, was of no use at all; everything is handled by his wife via her phone. When she finally deigned to make an appearance, she had no earthly clue of how anything worked, and was decidedly less than helpful with helping me secure the $50 rebate offered by U-Haul for missed rental reservations. Upon my returning the trailer, which had lighting issues that were pointed out to me by a very friendly Kansas Highway patrolman, of which I had to remedy myself, there was nobody there to meet me, even though I had returned the trailer before my appointed time. I went inside, and found that same obese dimwit in his usual location, and again, he had no earthly clue as to where his wife was; I would suspect infidelity, but I doubt anyone else would have her. Instead of being of any value to myself, the customer, this nincompoop wrote down my name (only my first name, which he spelled incorrectly, even though it has been a common name in the West for over 2000 years) and my phone number, as well as the approximate time that I arrived, albeit several minutes after I had actually arrived, it was before it was due, so that seemed acceptable, as I had a dinner engagement with my family. This morning, however, I received a receipt from U-Haul, not for the 12 days I had rented the trailer, but for 13 billable periods, which means that the trailer is, in fact, mine to use at this very moment, even though I painstakingly and hurriedly unloaded it yesterday in order to return it on time! This lazy, stupid, hideous woman didn't bother to log-in my return until 52 minutes after it was returned, which was 26 minutes after it was due. Her imbecilic husband either didn't tell her that it had arrived, or she never bothered to check it in, but I'm now writing this as a pastime while I wait for someone competent at U-Haul to call me back to clear this up, since, again, I called these pajeets, and they were less than useless.

Évaluation :

1

Horrible costumer service. No agent available on site. No hard copy of rental agreement like I requested. Overall i would give them ZERO STARS.

Évaluation :

3

The location used was not a dealer, so they do the best they can. Peace Frog staff and location was great. However, upon arriving at the drop-off location in Centerville Ga., another customer was dropping off a 6 x 12 trailer. In discussing the cost with him, i learned he only had to pay $180 for his rental, which he had rented for these same price previously; whereas, I paid $357 + tax for my 5 x 8 rental. I'm not satisfied with this at all and will definitely consider other rental options in the future.

Évaluation :

1

Communication

Évaluation :

5

Very Nice to work with and to rent from this location.

Évaluation :

3

Have an associate talk face to face

Évaluation :

2

When I put in for the reservation of a uhaul I paid for furniture pads and a dolly but did not get the equipment.

Évaluation :

1

The mileage in the u haul app and the actual mileage in the truck did not match. It was 236 miles off. As a result, when I brought the uhaul rental back. I was charged more than I should have been charged.

Évaluation :

5

Trash on the back of truck a long with tissue and a lot of dust. Great running truck.

Évaluation :

1

I’m upset nothing went as planned as you guys are still charging my card I’m so disappointed in uhaul because my experience was definitely horrible

Évaluation :

2

Make sure everyone working is trained to rent a Uhaul to customer! Do not send customer miles away to pick up a Uhaul! Have an employee deliver the Uhaul to the location the customer signed up to pick up from!

Évaluation :

5

Best U-Haul contractor ever!!! Thank u!!!

Évaluation :

1

The woman didn't want to check truck in till after I left. Then charged me 68 dollars for fuel. Then when 800 number contacted them, they said I was right. Don't use this location.

Évaluation :

1

This location overcharged me for a truck a didn't put miles on & gas I barely used. The truck moved stuff from one place to another, which was on the same street. The lady doesn't answer the phone, very unprofessional.

Évaluation :

2

No help at all. It is a convenience store and the man at the counter said he doesn't handle any of that. Had me call someone on the phone. Wanted me to take pictures and send to her to show I knew how to hook up the trailer. Hard to do by yourself on a dual axle trailer. Will not go back to this location.

Évaluation :

3

The cabin of the truck was sticky. I had to step back from the counter several times for retail customers in the store. I was finally moved to the side with the processor to complete the rental process. I wasn't given any information about return process. I picked up the truck around 2:15pm and returned it at 3:38. I drove the vehicle 22 miles and put more gas in it upon return to the level that I received it. No one was available to receive the vehicle. I was told to take a picture of the guages and send to the owner and they would complete the process, or I would have to return the next day. I was charged $9 for fuel which I am contesting. I won't use this location again.

Évaluation :

5

The actual documented drop off location was under construction. Information that was very important was miscommunicated that was the only issue. Thanks U-Haul

Évaluation :

2

The truck wasn't ready at the reserved time. When I picked it up the cab was dirty and there were soda or coffee spills on the seat. 4 miles down the road after pickup the check engine light came on. I called the store back and no answer, even though I tried 7 times.