I ordered and piad for 3 utility dollies and a furniture dolly and they only had one utility dolly that they had to track down. I asked then for my money back for the dollies and they tenured saying it was my problem with uhaul. I wonder how many people they rip off and steal from in this way.
Kristin K.
Customer Reviews for Rt Tire Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All good. Everyone was very helpful!
Sam P.Maybe get an honest legitimate business to run your location. They gave me a filthy truck with less than a quarter tank yet the contract said it had over 3/4 tank. Mileage was also off from the contract. I will never rent from them again or use their tire service. Dishonestly will not be tolerated by me.
Devon B.Service was great.
DWana B.They "misplaced" the uhual truck and tried charging me late fees for it. As soon as my mother in law got on the phone with them, they magically found it.
Mikayla G.Thank you for everything and there is nothing I can say to improve this experience!
Valerie M.Flor was very helpful and polite. Definitely will use again!
Kat D.No improvement needed
edward M.Easy rental experience and very friendly staff person
Mary F.Great service from Flor! Everything was perfect!
DANA B.The lady who checked me in and out was exceptional and professional. She works the front desk. She explained everything in detail, thorough and polite. She was working with equipment with a broke finger.
Christal M.The office was filthy, could hardly hear the lady talk. The truck was old. It has a loud engine noise and hard to shift gears, at times it did not shift to the last gear (this creates more fuel consumption and is unfair as we have to paid more for fuel) even do I was going 60 MPH on a flat road. The truck was also dirty, it has garbage behind the seats (did not see it until I was done loading), it has notes on papers that pop up from under the seat and another stacked in the windshield. There were screws laying around the bottom of the console. It is not fair for the customer (in this case me) that: - We are given a truck deficient mechanical conditions to make interstate moves. In my case, from the pick up location to my loading location was about 10 city blocks, did not have the chance to experience bad mechanical conditions. - Being given a truck in dirty conditions - Having to go to a filthy location to pick up the vehicle Bottom line -- I had to spend more on fuel and drive in an uncomfortable vehicle
Roberto V.Great customer service Young lady at desk was polite and helpful
Mary F.Everything went so smoothly. Thank You
STELLA W.Person who checked us in for pick up was super efficient and quick.
JACQUELINE K.The young lady helping customers was great. She could multitask. The location did not have the appliance dolley ordered so she sourced it at another location which was great but just caused us to drive out of our way for it. The horrible part was when I got to the location for the dolley Watson and Taylor Storage at 828 60th street, they did not have said dolley that was supposedly reserved for me. He said he had one and a reservation came in before mine. So I asked him why he told the young lady at RT that he had one… guessed he over looked that rental… very rude group at that facility. Moving is frustrating and stressful and the Watson Taylor Storage location is no help!!! I better not have been charged for the dolley!
SARAH W.I liked Flo. She made everything easy.
BETTY C.Your service was very professional and the reception was also very nice and is a very well people person greeter.
JEROME F.Nice service, nice truck!
TATIANA W.Only Person in charge of Leasing the Uhaul was Late arriving and put moving deadlines at a risk. The movers I hired which are paid per hour, we're waiting on truck.
ERNESTINE C.Great service and quick with purchase. Very friendly service. Love it!
DOLORES L.I drove 6 miles and put 1 gallon of gas in the truck. They charged me $6,75 for gas. That doesn't make a bit of sense.
LORI G.Excellent location, service.
PATTI V.I requested to pick up my truck up at 8am and was confirmed that I could. When I arrived and checked in on my phone I was informed that the location did not offer contactless pick up and I would have to wait until 9am to pick up my truck. When I returned at 9:10am the person who checks out the trucks was not there yet and they did not have the utility dolly I requested.
JANELLE M.Have straps or better anchoring areas available in the trailer. There were no upper anchoring spots.
YVETTE S.Close by easy to reach.
STEVEN S.The staff was very professional and friendly. The staff was very helpful. The lady was very nice . Very efficient . Reasonable wait time
BEN M.Lady at desk was the absolute Best!!!
VERNETTE D.Really friendly, helpful staff, but this place is a mess. it was very disorganized, there were huge stacks of moving pads outside in the rain and mud. If they would organize and clean up, I'd be happy to use them again in the future.
John S.The site I requested to pick up from did not have the equipment I rented so my location pickup was moved by U-Haul to a nearby tire store. The girl assisting was nice but the location was filthy, chaotic, and inefficient. She was interrupted several times with other business, people were lined up waiting for her help with their rental, and she had computer problems. What should have been a fast pickup was slow, confusing and unpleasant. Not at all a good impression for U-Haul and not a good representative for the company.
THOMAS K.This site apparently only has ONE person that knows how to operate the uhaul computer system and he decided to blow off coming to work. My reservation was at 9am and I was first in line, but didn't leave the rental place until almost 10:30. That's over an hour waiting while untrained employees fumbled through the system. I had a prescheduled appointment to meet someone that was selling me dozens of furniture pieces and since I was so late, she had to leave and I basically rented the uhaul fir nothing. Plus, I am relocating to Galveston and sold ALL my household furniture before coming here and now I still have nothing thanks to uhaul.
THERESA D.Poor experience
Chandler N.More area to park the trailer
GAGE P.Great service!
DUANE S.Everything was good the truck was ready and clean
JETER V.I have rented several times from JT. They are always ready, always professional and friendly.
BRUCE CHARLES H.They were very helpful in straightening out the issue mentioned at pickup.
Paul S.Scary area and not exactly SAFE.
Darryl H.This was our second time using this locations. The agent was courteous, professional, and efficient each time. Definitely my preferred location.
FRANCES G.Closed an hour before their posted time. I was charged twice for the same day-500$ total no credits no communication
Stephen M.They were closed used the drip box
Darin P.Mobile app questions that had to be answered at pickup could have been done in advance. Frustrating doing pics of my drivers license and myself and providing contacts at the scene making my ride wait much longer than anticipated.
Gary M.I called to return uhaul. She handled it professionally and they were ready for us when we got there.
WILLIAM BRADLEY H.nice guys...great help
Mark K.Nothing more. You were great!
LYNDIA C.although the location was closed when I returned the vehicle it was very clean and very convenient that has easy parking access and I would go there anytime
LARRY BERNARD P.Excellent customer service.
Terry L.