Customer Reviews for Rains Gas
(U-Haul Neighborhood Dealer)

Évaluation :

4

Have more equipment available such as appliance dollies.

Évaluation :

4

Price is outrageous after everything is added on

Évaluation :

4

Have a grown man load the dolly with straps into my car for me. The kid working had no clue what he was doing.

Évaluation :

5

Dropped off after hours the location was easy to find.

Évaluation :

1

Overcharged!!!! Terrible service. Waited an hour to pick up and 2 days to drop off.

Évaluation :

5

Easy to work with and nice people.

Évaluation :

5

Was charged $42 for gas after putting $20 in and the gas gauge not moving. I only drove it 50 miles or so and it was not left running. The gas gauges need looked at. Other than that excellent transaction.

Évaluation :

5

Dress parking area it had some bad ruts from rain erosion.

Évaluation :

1

The side mirror turns in circles so you cannot see anything on the right side. the dash lights work when they want to which both are very illegal. i do not recommend this location.

Évaluation :

5

Passenger side rear view mirror was broken so it moved all over the place when driving, made backing up much more difficult

Évaluation :

5

This comment is for Uhaul. My only complaint would be that when I dropped off the truck and trailer. We were less than two hours late and we had to be charged for another full day. It would be nice if you would consider giving a small grace period. (It took half an hour to check in so the time isn't 100 % when we actually got the truck/trailer.) That's my only comment. Otherwise everything was great.

Évaluation :

5

👍🏻

Évaluation :

5

People at Rains Gas are very good to deal with.

Évaluation :

5

Amazing customer service!

Évaluation :

2

It took almost an hour to get the truck because they couldn't find the keys and when we finally got the truck it was disgusting. The guy that was helping me said I could come back in an hour and he'd have it cleaned but I was already an hour behind and I couldn't waste any more time.

Évaluation :

4

The only thing that was a little annoying was the phone calls that were taken while we were being waited on

Évaluation :

5

Really friendly people.

Évaluation :

5

Explain that you have to do the return on the U-Haul App, because just on the web site it doesn’t work.

Évaluation :

3

Because the drop off date was New Year's day there was no one there to assist

Évaluation :

3

Fuel consumption was very high, and the ride was like riding in a jolt wagon.

Évaluation :

5

One of the nicest people I've ever met. Very knowledgeable was in and out very fast.

Évaluation :

3

When I tried to get assistance from the onsite person with the app she was rude and disrespectful.

Évaluation :

5

N/A Awesome experience and customer service.