Customer Reviews for R&A Auto Sales & Service
(U-Haul Neighborhood Dealer)

Évaluation :

3

The location is also a parking lot that used to store cars. It could be cleaned up and made more presentable.

Évaluation :

3

Driving compartment of van was very dirty

Évaluation :

1

Don't steal from the customer. Was the $16 worth it? It says I returned it this morning at 8:13am. I returned it yesterday at 2:30pm. How do I know it wasn't driven?

Évaluation :

5

Drop off was super quick. In and out in no tome

Évaluation :

1

I sent a review already. The vehicle was unsafe due to the rearview mirror being taped and damaged. The truck was dirty with debris and smelled like marijuana. There was horrible customer service and they just seem to be worried about billing and the communication was unclear via text message, they changed the drop off location and I had to spend my own money to Uber and take it to another location and Uber home

Évaluation :

2

Truck was not clean when we received it, dirt and wrappers on the floor and red bull can left in the cab. The truck also smelled like an ashtray.

Évaluation :

3

The UHaul appeared clean, but there was dog hair behind the seats and when you put down the center seat the center console was dirty.

Évaluation :

4

Friendly location. Easy and pretty fast service. Merci

Évaluation :

3

Small parking lot but the drop off process was quick and easy

Évaluation :

5

A customer would need to know that there's no customer parking available here, and that they would need to be dropped off and picked up by someone. Uhaul advised me that customer parking was available. Otherwise, I wholeheartedly recommend this location.

Évaluation :

3

As as first time UHAUL renter, picking up the truck was very confusing, no one told me that I needed to download an app on any email or confirmation so I spent 40 minutes just trying to figure out how to get the keys/ get ahold of someone. I did try to call and talk to someone for assistance prior to even setting it up and any questions I had regarding when I would pick it up, and they just told me to do it online myself. Didn't answer any of my questions.

Évaluation :

2

Truck pick up location service guy was pretty generic - I didnt expect Enterprise or Avis type service but .... Truck was at 111 miles (1/4 tank) when I picked it up. I was told to return the truck with 1/4 tank of gas - I put 115 miles ( a little over 1/4 tank) I was still charged a $50 gas surcharge. I put more gas in than I was given to start. Maybe if the return location guy was not so busy ( doing nothing) to properly check .me out this could have been taken care of.

Évaluation :

2

Place was closed when I dropped off truck around 4 pm, kinda dumpy place, but it was awfully convenient for me. I didn't mind

Évaluation :

1

My total was 263 gave him 280 he didn't give me change. Told me I would get the change at return. I question him about it 3 times. So needless to say I'm just out of 17$.. Also the back of truck was dirty. Had to have him get trash and sweep.. Taking more time for me. I have used uhaul for 30yrs.. Not happy this time.

Évaluation :

1

This building looked like it was a shell for a drug operation. The building was closed and the parking lot was full of disabled cars. NO ONE was there. So I was forced to use the remote checkout which was frustrating to navigate. I would not have left the truck there, except I did see two other U-Haul trucks in the lot already for rent. U-Haul should be embarrassed by this partner.

Évaluation :

2

Fix the issue with the location sharing once you are at this location. I sat there for over 2 hours trying to get my rental because of that issue. Overall it was not a good experience for me at that location and i will not ever return there or send anyone there.

Évaluation :

3

Make the self checkout more user friendly. Your app sucks

Évaluation :

2

The truck stalled 3 times in the middle of traffic

Évaluation :

1

My truck had a padlock on it that took over 2 hours troubleshooting with customer service and waiting for roadside assistance to make it usable for a move. R&A was not available to provide any assistance.

Évaluation :

3

A very good thing was the Easy check in and return process. Thx!

Évaluation :

5

The truck rental went smoothly. The truck was clean and in good working order.

Évaluation :

1

My pick up was scheduled during the business hours of the location, but when I arrived the office was closed and there was no one there to help me, so I ended up having to call customer service to check in. Also as a result of this, I never got the furniture Dolly I ordered, which made my move somewhat more complicated. So I think the best place to start would be for the staff to show up.

Évaluation :

2

When I called to return truck, they explained where and how to drop. Nothing was said that they would be closing soon. Nothing was said about them not checking in returned truck for TWO DAYS! Nothing was explained about gas fees and extra charge per gallon. Those few things would have made such a difference!

Évaluation :

1

I returned it with 70 miles left to empty (the max miles to empty was around 280-290 with a full tank. So 70 miles left to empty is a quarter tank yet I'm charged for gas when I left it with a quarter tank and I left it with A HELL OF ALOT MORE GAS THAN I STARTED WITH BY LIKE 67 MILES WORTH OF GAS. THIS WAS A FUCKING JOKE. WORST UHAUL EXPERIENCE EVER. When my job contact is over and I have to move again I'll def not be using uhaul. The guy running the shop didn't engage I told him about the mirror the gas and all he said was don't worry about it. It's all fine. Then clearly he charged me for gas. Fucking rip off.

Évaluation :

1

I declined coverage and was still charged for it. The van was also not filled with windshield wiper fluid, which meant all the salt and whatnot from the highway that built up could no be removed. Due to the van not being in operational order, we had to use normal streets for safety, thus adding significantly more miles than planned. Will never use this location again.

Évaluation :

5

Super easy and simple rental experience. The man that I dealt with was very informative and answered all my questions. I was able to get and return the rental with ease.

Évaluation :

4

I don't know if it's the location's responsibility but when I did a mobile pick up the tire pressure warning was on and when I filled it up it was lower than 50! Rear tire should be 80

Évaluation :

5

Keep serving the community with excellence. Merci

Évaluation :

1

I didn't get my dolly. Made things much harder for me.

Évaluation :

4

Very kind and gelpful

Évaluation :

5

No room to drop your own vehicle off and leave for the day.

Évaluation :

4

Nothing it was all.good

Évaluation :

5

The app didn’t work.

Évaluation :

2

If you tell someone that they will pay the price you tell them they should have to pay that price don't add on mileage that wasn't previously talked about. In my case Noone said anything about mileage and I found it on my receipt.

Évaluation :

5

Service and check in were quick. The location is super convenient. Great service

Évaluation :

4

Great van, good price, available on short (~2 days) notice. No surprise fees, no haggling. Got 'r done.

Évaluation :

5

You are very difficult to do business with, online process is very poor.

Évaluation :

5

I was very pleased with the service. The owner of auto shop/uhaul service was very helpful. I will go back if rental needed in the future.

Évaluation :

5

I received excellent customer service!!!

Évaluation :

4

The gas wasn't full when I picked it up. It was only half. The app didn't work too check the truck back in it kept giving me errors

Évaluation :

5

The guy who took care of me was helpful and kind. I'd go back to rent again next time I need a big truck.

Évaluation :

5

Didn’t get his name but the guy who helped us at the shop was great

Évaluation :

5

Agent was very helpful. Easy transaction.

Évaluation :

2

Approval should be done prior to pick up. The process should begin at the time of reservation. This causes unexpected delays. Also- it would be very helpful to have a human assisting with the pick up/drop off for confirming quality of the van. Also- I should not have to return it with a full tank if it is over half a tank- I pay by mileage already. I had an additional $20 to put into the tank.

Évaluation :

2

I asked for 48 hours and 850 miles from 3 people. Two on the phone, and 1 in person. all of them kept shorting my hours, 24, then 36, then OK sir, 48 hours. I return it ON TIME, and they said I returned it late. I have the photos of the miles and times. Very annoying that I was overcharged. It felt like dealing with an insurace claim or something. Fighting me and not listening to what I asked for at every turn. Sure, people only use U-Haul once every 5 years or so, but that does not give people the license to try and be shifty and nickle and dime. I was very disappointed in the service from all 3 people (2 on phone, 1 in person). The equipment is fine, the service was terrible.

Évaluation :

4

I ran into a setback in my side and the location was willing to work with me, they went above and beyond to make sure I was safe and on my way. It's a no frills location, but the location workers will make your day. Couldn't be happier. Will be back. Possibly this weekend. ;) Thanks so much!!

Évaluation :

5

The service was perfect and the business was super friendly!

Évaluation :

5

Super!

Évaluation :

5

Owner is very friendly and helpful.

Évaluation :

2

Staff was exceptional. Kind, knowledgeable and professional. The facility is crowded and difficult to maneuver. Also had trouble locating it since it was not an obvious Uhaul facility. Staff mitigated the maneuvering challenge and said "Just leave it there and I'll take care of it". And he did.