Fix the issue with the location sharing once you are at this location. I sat there for over 2 hours trying to get my rental because of that issue. Overall it was not a good experience for me at that location and i will not ever return there or send anyone there.
Chelsea O
Customer Reviews for R&A Auto Sales & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Make the self checkout more user friendly. Your app sucks
SHIHALEMIR SThe truck stalled 3 times in the middle of traffic
Matt ZMy truck had a padlock on it that took over 2 hours troubleshooting with customer service and waiting for roadside assistance to make it usable for a move. R&A was not available to provide any assistance.
Nina YA very good thing was the Easy check in and return process. Thx!
Karen KThe truck rental went smoothly. The truck was clean and in good working order.
Michael KMy pick up was scheduled during the business hours of the location, but when I arrived the office was closed and there was no one there to help me, so I ended up having to call customer service to check in. Also as a result of this, I never got the furniture Dolly I ordered, which made my move somewhat more complicated. So I think the best place to start would be for the staff to show up.
Catherine HWhen I called to return truck, they explained where and how to drop. Nothing was said that they would be closing soon. Nothing was said about them not checking in returned truck for TWO DAYS! Nothing was explained about gas fees and extra charge per gallon. Those few things would have made such a difference!
Carol TI returned it with 70 miles left to empty (the max miles to empty was around 280-290 with a full tank. So 70 miles left to empty is a quarter tank yet I'm charged for gas when I left it with a quarter tank and I left it with A HELL OF ALOT MORE GAS THAN I STARTED WITH BY LIKE 67 MILES WORTH OF GAS. THIS WAS A FUCKING JOKE. WORST UHAUL EXPERIENCE EVER. When my job contact is over and I have to move again I'll def not be using uhaul. The guy running the shop didn't engage I told him about the mirror the gas and all he said was don't worry about it. It's all fine. Then clearly he charged me for gas. Fucking rip off.
Bradley DI declined coverage and was still charged for it. The van was also not filled with windshield wiper fluid, which meant all the salt and whatnot from the highway that built up could no be removed. Due to the van not being in operational order, we had to use normal streets for safety, thus adding significantly more miles than planned. Will never use this location again.
Devlin LSuper easy and simple rental experience. The man that I dealt with was very informative and answered all my questions. I was able to get and return the rental with ease.
Jackie CI don't know if it's the location's responsibility but when I did a mobile pick up the tire pressure warning was on and when I filled it up it was lower than 50! Rear tire should be 80
Debra SKeep serving the community with excellence. Merci
Debbie GI didn't get my dolly. Made things much harder for me.
Celina KVery kind and gelpful
Karen MNo room to drop your own vehicle off and leave for the day.
Sara DNothing it was all.good
William DThe app didn’t work.
Conor CIf you tell someone that they will pay the price you tell them they should have to pay that price don't add on mileage that wasn't previously talked about. In my case Noone said anything about mileage and I found it on my receipt.
David HService and check in were quick. The location is super convenient. Great service
Phillip TGreat van, good price, available on short (~2 days) notice. No surprise fees, no haggling. Got 'r done.
Brian BYou are very difficult to do business with, online process is very poor.
Tom OI was very pleased with the service. The owner of auto shop/uhaul service was very helpful. I will go back if rental needed in the future.
ZENEL AI received excellent customer service!!!
STEVEN RThe gas wasn't full when I picked it up. It was only half. The app didn't work too check the truck back in it kept giving me errors
Christina SThe guy who took care of me was helpful and kind. I'd go back to rent again next time I need a big truck.
DIANE QDidn’t get his name but the guy who helped us at the shop was great
JARED DAgent was very helpful. Easy transaction.
Rebecca TApproval should be done prior to pick up. The process should begin at the time of reservation. This causes unexpected delays. Also- it would be very helpful to have a human assisting with the pick up/drop off for confirming quality of the van. Also- I should not have to return it with a full tank if it is over half a tank- I pay by mileage already. I had an additional $20 to put into the tank.
Logan SI asked for 48 hours and 850 miles from 3 people. Two on the phone, and 1 in person. all of them kept shorting my hours, 24, then 36, then OK sir, 48 hours. I return it ON TIME, and they said I returned it late. I have the photos of the miles and times. Very annoying that I was overcharged. It felt like dealing with an insurace claim or something. Fighting me and not listening to what I asked for at every turn. Sure, people only use U-Haul once every 5 years or so, but that does not give people the license to try and be shifty and nickle and dime. I was very disappointed in the service from all 3 people (2 on phone, 1 in person). The equipment is fine, the service was terrible.
JAMES AI ran into a setback in my side and the location was willing to work with me, they went above and beyond to make sure I was safe and on my way. It's a no frills location, but the location workers will make your day. Couldn't be happier. Will be back. Possibly this weekend. ;) Thanks so much!!
JARA AThe service was perfect and the business was super friendly!
John ASuper!
Rafael AOwner is very friendly and helpful.
Connie SStaff was exceptional. Kind, knowledgeable and professional. The facility is crowded and difficult to maneuver. Also had trouble locating it since it was not an obvious Uhaul facility. Staff mitigated the maneuvering challenge and said "Just leave it there and I'll take care of it". And he did.
JEFFREY GThis U-Haul dealer is polite and his 9' rental van was perfectly well maintained. Not to mention it was a brand new vehicle!
DAVID HVery polite and helpful! Thank you
JILL GUnable to return vehicle; owner had lot blocked and I got billed for additional day; also two phone calls to Uhaul took over two hours. This was an awful experience.
Bradley Wmusic
JIMMY TIt was fine
Jim LCharged a cleaning fee and nothing was in the van! Then turned around and tax me another 2$ on a cleaning fee! You not suppose to tax a labor fee
Joseph RFriendly service and staff, prompt and informative.
Laurel SAssociate very helpful and efficient
Patricia SGreat experience overall. Convenient location and friendly staff.
Todd MVery dirty.
Dianna SNot much this location can do I guess, but no on site parking.
Craig YRafiq was very helpful and friendly
Drucilla K