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Kan L.
Customer Reviews for R&D Moving and Storage Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Customer care was excellent. Lock for overhead door did not work but otherwise equipment was good.
Steve E.The person serving us was very friendly. The location was super convenient and drop off was very easy. Don't plan on moving soon, but would definitely recommend this location to anyone who is!
Holly B.Uhaul's app was confusing for the return process. It would have been helpful to understand the return instructions and process in advance. I returned the trailer on Saturday and had to go back Sunday to take pictures.
Andrew S.R&D is top shelf. Highly recommended!
Keith G.My experience this time with Raul and Dawn at the Petersburg u-haul location was excellent like all of the prior times l have rented equipment from them. A pleasure dealing with professional and genuine people. No improvements necessarily. I wouldn't think of renting any where else. Jim k.
Jim K.BEST UHAUL PLACE IV RENTED FROM BAR NONE
Tony J.Make trailers available locally where rental trucks are available. Trailer door would not open properly and was rented to us without a discount or provide one that worked properly. No jack provided for front of trailer to remove from vehicle when loaded. Needed two people to disconnect the trailer.
Ernie J.Amazing people.
Gerald W.We appreciated the friendly and helpful customer service!
Judy Z.Dawn & rahul they r very friendly & great customer service
Gurjeet M.Everything was good from checking in and out.
Bill M.Make sure, if carts are not available to inform customers before the day of pick up.
Trevor T.This location was close to our home and the service was efficient, helpful and friendly
John C.best uhaul location bar none many are way below standard this one is always clean & good equipment
Tony J.I have nothing negative about my experience. Well done!! Will go there again Thanks
Steve M.very organize, great customer service
Peter G.Great location to rent from and extremely good customer service.
Doug S.Good morning dawn u always help me to rent van or truck nice & clean very frindly service people who run this location are too rare, organized and with good equipment.I will always rent my uhaul from here even last mintues Awesome people and service!! She always help me
Gurjeet M.Customer service doesn't get any better than what i experience here.
Gerald W.Thanks so much i really like the service raul
Gurjeet M.Great experience!
Natasha K.Raul and Dawn at this location were excellent to deal with. Very customer driven. We had no issues with our experience.
diego V.Great price. Great service.
Joseph D.Staffing was extremely helpful in helping us out today knowledgeable friendly and would recommend this location.
Bill M.Excellent service
Gerald W.They are excellent
Gerald W.Nice people to deal with. My transaction was fast, simple, and went very smooth.
Greg M.Friendly staff, easy rental.
Jason E.Absolutely amazing experience. Hands down the best U-HAUL rental experience I've ever had, can't say it enough. Fantastic staff, clean and organized building and I was amazed at how procedurally driven the individual I dealt with was. It was a humbling experience compared to others I've had in the past! Merci.
John M.Easy experience.
Randy W.Y
Gerald W.Ethan Kennedy, U-Haul Storage Center Manager, went above and beyond his duties to help my family with what was a very frustrating situation when attempting to return the equipment at another location that was improperly equipped to help us. Ethan was patient, courteous, competent, effective, and understanding. I hope he is recognized in the company for the tremendous asset that he is.
Nicolas R.No improvement comments. This is a small well run location and I will do all further rentals from here as opposed to other locations in Kitchener which are in much more difficult locations to access.
Paul J.Rien
Leroy P.By far the best experience I have ever had with u haul to date (4th time renting). Fast, friendly, professional customer service. Will look to this location first for any and all u haul needs.
Scott A.Very flexible. Nice staff
Justin T.The return was exceptional. Phones answered after hours, excellent follow up. Would recommend this business.
Debbie W.Don't change anything Absolutely perfect They go above and beyond to help
David A.The people who run this business are simply out amazing. Friendly, helpful, just the best U-Haul experience I've ever had
Christine M.Friendly courteous service. Dawn is very thorough and thoughtful. An excellent experience and will rent there again.
ROBERT G.- There were no signs saying where to park the truck. I had the 20' truck and if I didn't see a couple U-Haul trailers parked in the lot, I wouldn't have assumed I could leave the truck in one of those spots - The after hours key drop-box was location on the opposite side of the building as the parking lot. This isn't a big problem, but doesn't really seem intuitive, maybe a second drop-box by the parking lot or even a sign saying "drop-box at front" could be better - For the most part everything was good though
Jayden W.The after hours on line check in simply did not work. I attempted several times and my location would not update even though all the setting on my phone were correct. Each time the app closes and says a U Haul representative will contact me shortly, which never happened. The final invoice showed that I was charged the extra $20 which I should not have paid.
Kevin K.Amazing people.
Gerald W.I was charged $22 for dropping off around 7 pm which is not acceptable
Baldeep K.Dawn and Raul are absolute gems and are great to deal with!
Lee S.I've rented from here twice now, and the service has been excellent.
Randall R.Owners were very helpful on both ends (pick-up and drop-off)
Walter M.Mileage for one way should be a bit more generous. I was given on the website 156 kms from kitchener to pickering. It barely covers the distance. Add to it distance to and from the pick up and drop off. I find it a bit cheap/greedy from UHaul. Dawn and Raul btw were great. Excellent customer service.
Joe P.