Customer Reviews for R&R of Greenville
(U-Haul Neighborhood Dealer)

244 évaluations

5658 TX 34   Quinlan, TX 75474
(Greenville TX)

(903) 883-9828

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Heures d'ouverture spéciales
  • 6/28/2024: Fermé
  • 7/4/2024: Fermé
  • 7/5/2024: Fermé
  • 7/26/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(903) 883-9828

5658 TX 34
Quinlan, TX 75474
(Greenville TX)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Heures d'ouverture spéciales
  • 6/28/2024: Fermé
  • 7/4/2024: Fermé
  • 7/5/2024: Fermé
  • 7/26/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexandria B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine R 
Évaluation :
5

Real good people

kevin r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S 
Évaluation :
5

The whole U-haul rental experience was very positive!! All the way from initial rental of U-box in California to shipping and receipt of U-box in Texas. Everyone from beginning to end was friendly and helpful. I would use this service again and would recommend it to friends and family.

Sue W 
Évaluation :
3

Generally speaking, the service was good as I received my belongings and people were nice. The issue that I did have is that I continued to be billed for storage well after my belongings were delivered to me. Some improvements could be improved with bookkeeping. I was never able to get help during the actual call; rather I was always told that they would look into it. I needed to take the issue to my credit card to prevent further charges.

Gina C 
Évaluation :
5

excellent service

Daniel S 
Évaluation :
1

This was the worst moving experience of my life. They didn't let me know when my stuff arrived, no one was in the office to help me, no one answered their phone, getting my stuff was a hassle and incredibly stressful. I will never go thru this company again. I paid almost $2000 and my stuff wasn't even brought to where I was told it would be. And I had to wait to even be able to go pick it up. A lot of my boxes were damaged and stuff was broken.

jennifer h 
Évaluation :
5

Very nice folks..

kevin r 
Évaluation :
5

Needed a last minute trailer and they had what I need, were extremely courteous, and had me on the road super fast. Will definitely use them again!

scott c 
Évaluation :
5

The lady was very nice and helpful. She was a very beautiful woman. I would definitely return to the location. Just to see her if I was in the area.

Charles B 
Évaluation :
5

Top notch location these people know how to run a U-Haul business, been dealing with them for years.

chris z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charity R 
Évaluation :
3

Improve the website. It is a frigging nightmare.

FRANCHELLE C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jabbar A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA B 
Évaluation :
5

Overall happy with the experience. There were some challenges though such as not being able to deliver the boxes to a closer storage facility or even closer town. That could have cost us an extra $1000-$1500 to pay for outside delivery of our boxes!! The issue of loading and unloading the boxes is also designed for pick up and drop off at a private location. We had to unload ALL of our belongings from storage back to our garage, just to load the boxes. Most storage facilities won't allow you to deliver or load/unload the boxes at their location due to the size and liability concerns. That also cost us an additional day and labor costs of an extra $500!!

Thomas R 
Évaluation :
5

Boxes in storage while house under construction. Will assess contents when moving in.

Thomas R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike g 
Évaluation :
5

Great customer service and extremely helpful in explaining the usage of the equipment.

David J 
Évaluation :
3

Advise the customer that cell phone service is spotty and it may take additional time to use the uhaul 24/7 service while picking up and dropping off the equipment.

Arturo M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Y 
Évaluation :
5

Lots of moving around. Things should have been strapped more securely with heavy strapping

Karla R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris z 
Évaluation :
3

Communication was challenging at time during this very important and expensive process. Everything worked out in the end - however there was confusion on my order about it being delivered and I would never had made arrangements to not have it delivered to my storage unit because I do not have the means to pick up at the Uhaul facility and load and unload. Then an additional $106 fee was added for delivery -I did not know about this charge in the beginning of my process when I made my initial reservation. Over all I was happy with everything it was intense to make all the phone calls and understand everything. The auto WD did not work at one point and no one let me know. It was, at times very stressful and things were not always made clear through communication and 1-800 Numbers - In the end the billing department Kevin and Heather here in Akron Ohio were extremely helpful and knowledgeable!! Huge help for clarity and problem solving :-) Best regards, Ellen Alexander

Ellen A 
Évaluation :
2

Make sure the store is open and someone is there besides the service tech

Jason W 
Évaluation :
3

When I originally selected this location, U Haul gave it to me based on my home address. There was a U-Haul location less than two miles from my house, yet U-Haul directed me to a drop off location 15 miles away!!!! In fact, there were 2 locations less than 3 miles away!!!! I had no idea proximity since I am new to the area. NOT HAPPY!!!!

BERNADETTE G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEAL Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cori h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANNAY B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS M 
Évaluation :
5

Excellent Dealer none better ....

GERRY S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael w 
Évaluation :
1

With our experience I definitely do not recommend using U-Haul for pods it ended up costing us more in the long run that it would have been to just use Mayflower or some other mover. Not satisficed at all with U-Haul but there were some special people along the way that made it happen.

FRED H 
Évaluation :
2

The whole 24/7 ride was too much of a hassle. No one explained how to log in, the email wasn't helpful and 38 miles was not enough miles at all for not being in the city. Not to mention the closest pick up location was 20 miles away from where I was going to load up. Very confusing system, customer service was not much help and just kept getting transferred.

Luis V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dilson B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANTELLE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE D 
Évaluation :
3

Please don't let this reflect on the actual location as this is more about the UHaul process and not the people. The truck I picked up had been rented by what was suspected to be someone living in the truck because of how it was returned. The cab smelled of body odor and the box was a bit dirty. The local agent had attempted to clean the truck as best they could but this truck should have been taken out of service and detailed to remove the odor.

JAMES O 
Évaluation :
5

Having used Uhaul alot, I used quite a few. This truck had the worst ride ever. I had to keep headlights on bright to see I.n front of the truck and nobody noticed they were on bright. The truck leaked water on boxes i had. Alot of water leaked. When u reach 70, you noticed you had trouble holding down the shaking of the front end. And 75 was impossible. The truck had food still in the truck from previous riders. I found the checking in after hours difficult for me. I couldnt hear the operators instructions because of the highway. What yall said would take 10 minutes took an hour and half out of my time. I already had taken pics of speedometer, the truck but i had to retake them because of your system. I would like to see a faster system to check in. If you could tell customers ahead of time what to expect would be help. I would had felt better for someone to have met me at the location to be checked in even though it was sunday morning. The truck had alot of mark's, dents that I had to note that werent marked when I got the truck. All the issues I had were not with the dealer. They were there upon checking in and were great people.

Randy L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P 
Évaluation :
5

Not a thing, excellent U-haul Dealer

MAX E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTA H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIANA M 
Évaluation :
4

I DID NOT RETURN THE TRUCK ; MY RANCH HAND DID

Dwain H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savannah D 
Évaluation :
5

Everyone I dealt with at Uhaul in Fairbanks Alaska and Texas were very helpful. Merci.

GREGORY W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
5

Terease and Steve were Awesome!! They made our move so much less stressful!! Thank you for all you did for us!!

ELIZABETH L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Y 
Évaluation :
5

Not much room for improvement. The staff addressed all my needs!

ROBERT A 
Évaluation :
5

The lady running this location is exceptional! She is so helpful, friendly and informative... I HIGHLY recommend using this location. If I need a Uhaul again... this is where I will only go to... Can not express how pleased I am with their customer service! Thank you :)

TAMRA B 
Évaluation :
3

The place was fine but apparently someone did something wrong because im still being billed for tolls that i did not do. I cant get any help from uhaul. They just kerp trying to make me pay them when the dates are after i returned the truck! Uhaul customer service is terrible!

AMANDA R 
Évaluation :
5

Took a different trailer to college station

JENELL B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery B 
Évaluation :
5

Nothing everyone was great

Gerald C 
Évaluation :
5

Great people at R&R. Very friendly and helpful!

Jada P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara S 
Évaluation :
5

They are Awesome!!!

Michael W 
Évaluation :
5

Nothing it was great

Shawn S 
Évaluation :
2

I ordered an appliance dolly and 20 moving blankets neither of which were in the truck.

Breanna B 
Évaluation :
5

The only problem I have with UHaul is that when I set up the rental they setup the pickup 45 miles away. This dealer corrected it immediately. Beware that UHaul will try to change the pickup location. They did the same thing several months ago when renting from Minden and they wanted me to pick the truck up 40 miles away in Shreveport. They lost that business because I had to cancel and rent from another company. There should be no reason for changing pickup locations especially when I set it up weeks in advance.

James B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S 
Évaluation :
3

Got truck. Went 100 yards from house and front passanger wheel bearings locked up. Didnt send a new truck to swap. Just towed to new apartment unloaded my stuff and advised me to pick up New truck in tbe morning. Barely extended my rent hours or mileage. Charged me out the wazoo for miles. Simple move was the worst nightmare of my life. Even the lady told me "no extra charges" but still charged. Will never and i mean never use uhaul again.

Gary G 
Évaluation :
5

They were the most pleasant and helpful people to deal with! I would highly recommend them/this location to anyone. I had a great experience and am very satisfied and pleased with every part of the transaction! Thank you so much!

Tamra B 
Évaluation :
5

Was closed when truck was dropped off. Swept truck and cab and did not received $25 discount.

Denny M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly P 
Évaluation :
5

When loading, I did not notice the ramp was actually on the trailer not the U-Box. It would be nice if the ramp was attached to the U-Box.So when unloading that one step down was where I had to get help unloading. Maybe you could put slots to hold a ramp and rent the ramp out???

Joy S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM E 
Évaluation :
5

Everyone was nice.

Gracie H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G 
Évaluation :
5

Nothing. Keep doing what you are doing.

Texas B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris G 
Évaluation :
3

Allot of oil inside the truck .why they didn't clean it?

Saleh M 
Évaluation :
5

Second rental and as always was very well satisfied! A big thank you and atta boy for the folks at R&R!!!

C. W 
Évaluation :
5

The owner, Mr. Simms greeted us outside and helped us unhook the trailer. We have used them several times and he and his wife have always been very helpful. Would highly recommend using them to anyone.

Kaleb M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly P 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Manuel C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Missy M 
Évaluation :
5

Couldn’t put the steering wheel down

Connie R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie R 
Évaluation :
5

Great customer service at R&R.

Wesley L 
Évaluation :
5

My experience with UHaul and Moving Help was outstanding! I truly expected the worst and instead received almost everything exactly as scheduled. (Movers were a few hours late in delivering the UBox but that wasn't a problem.)

Susan G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan S 
Évaluation :
5

There was a terrible smell of dead mouse in the cab of the vehicle

Monica S 
Non les évaluations ont été soumises pour cet établissement.

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