Customer Reviews for R&R of Greenville
(Concessionnaire U-Haul dans le voisinage)

206 évaluations

5658 TX 34   Quinlan, TX 75474
(Greenville TX)

(903) 883-9828

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(903) 883-9828

5658 TX 34
Quinlan, TX 75474
(Greenville TX)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
1

With our experience I definitely do not recommend using U-Haul for pods it ended up costing us more in the long run that it would have been to just use Mayflower or some other mover. Not satisficed at all with U-Haul but there were some special people along the way that made it happen.

FRED H. 
Évaluation :
2

The whole 24/7 ride was too much of a hassle. No one explained how to log in, the email wasn't helpful and 38 miles was not enough miles at all for not being in the city. Not to mention the closest pick up location was 20 miles away from where I was going to load up. Very confusing system, customer service was not much help and just kept getting transferred.

Luis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dilson B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANTELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE D. 
Évaluation :
3

Please don't let this reflect on the actual location as this is more about the UHaul process and not the people. The truck I picked up had been rented by what was suspected to be someone living in the truck because of how it was returned. The cab smelled of body odor and the box was a bit dirty. The local agent had attempted to clean the truck as best they could but this truck should have been taken out of service and detailed to remove the odor.

JAMES O. 
Évaluation :
5

Having used Uhaul alot, I used quite a few. This truck had the worst ride ever. I had to keep headlights on bright to see I.n front of the truck and nobody noticed they were on bright. The truck leaked water on boxes i had. Alot of water leaked. When u reach 70, you noticed you had trouble holding down the shaking of the front end. And 75 was impossible. The truck had food still in the truck from previous riders. I found the checking in after hours difficult for me. I couldnt hear the operators instructions because of the highway. What yall said would take 10 minutes took an hour and half out of my time. I already had taken pics of speedometer, the truck but i had to retake them because of your system. I would like to see a faster system to check in. If you could tell customers ahead of time what to expect would be help. I would had felt better for someone to have met me at the location to be checked in even though it was sunday morning. The truck had alot of mark's, dents that I had to note that werent marked when I got the truck. All the issues I had were not with the dealer. They were there upon checking in and were great people.

Randy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Not a thing, excellent U-haul Dealer

MAX EDGAR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIANA M. 
Évaluation :
4

I DID NOT RETURN THE TRUCK ; MY RANCH HAND DID

Dwain H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savannah D. 
Évaluation :
5

Everyone I dealt with at Uhaul in Fairbanks Alaska and Texas were very helpful. Merci.

GREGORY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Terease and Steve were Awesome!! They made our move so much less stressful!! Thank you for all you did for us!!

ELIZABETH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Y. 
Évaluation :
5

Not much room for improvement. The staff addressed all my needs!

ROBERT AUSTIN G. 
Évaluation :
5

The lady running this location is exceptional! She is so helpful, friendly and informative... I HIGHLY recommend using this location. If I need a Uhaul again... this is where I will only go to... Can not express how pleased I am with their customer service! Thank you :)

TAMRA B. 
Évaluation :
3

The place was fine but apparently someone did something wrong because im still being billed for tolls that i did not do. I cant get any help from uhaul. They just kerp trying to make me pay them when the dates are after i returned the truck! Uhaul customer service is terrible!

AMANDA R. 
Évaluation :
5

Took a different trailer to college station

JENELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery B. 
Évaluation :
5

Nothing everyone was great

Gerald C. 
Évaluation :
5

Great people at R&R. Very friendly and helpful!

Jada P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara S. 
Évaluation :
5

They are Awesome!!!

Michael W. 
Évaluation :
5

Nothing it was great

Shawn S. 
Évaluation :
2

I ordered an appliance dolly and 20 moving blankets neither of which were in the truck.

Breanna B. 
Évaluation :
5

The only problem I have with UHaul is that when I set up the rental they setup the pickup 45 miles away. This dealer corrected it immediately. Beware that UHaul will try to change the pickup location. They did the same thing several months ago when renting from Minden and they wanted me to pick the truck up 40 miles away in Shreveport. They lost that business because I had to cancel and rent from another company. There should be no reason for changing pickup locations especially when I set it up weeks in advance.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
3

Got truck. Went 100 yards from house and front passanger wheel bearings locked up. Didnt send a new truck to swap. Just towed to new apartment unloaded my stuff and advised me to pick up New truck in tbe morning. Barely extended my rent hours or mileage. Charged me out the wazoo for miles. Simple move was the worst nightmare of my life. Even the lady told me "no extra charges" but still charged. Will never and i mean never use uhaul again.

Gary G. 
Évaluation :
5

They were the most pleasant and helpful people to deal with! I would highly recommend them/this location to anyone. I had a great experience and am very satisfied and pleased with every part of the transaction! Thank you so much!

Tamra B. 
Évaluation :
5

Was closed when truck was dropped off. Swept truck and cab and did not received 25,00 $ discount.

Denny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly P. 
Évaluation :
5

When loading, I did not notice the ramp was actually on the trailer not the U-Box. It would be nice if the ramp was attached to the U-Box.So when unloading that one step down was where I had to get help unloading. Maybe you could put slots to hold a ramp and rent the ramp out???

Joy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM EDWARD S. 
Évaluation :
5

Everyone was nice.

Gracie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Nothing. Keep doing what you are doing.

Texas Book C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris G. 
Évaluation :
3

Allot of oil inside the truck .why they didn't clean it?

Saleh M. 
Évaluation :
5

Second rental and as always was very well satisfied! A big thank you and atta boy for the folks at R&R!!!

C. W. 
Évaluation :
5

The owner, Mr. Simms greeted us outside and helped us unhook the trailer. We have used them several times and he and his wife have always been very helpful. Would highly recommend using them to anyone.

Kaleb M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Manuel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Missy M. 
Évaluation :
5

Couldn't put the steering wheel down

Connie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie R. 
Évaluation :
5

Great customer service at R&R.

Wesley L. 
Évaluation :
5

My experience with UHaul and Moving Help was outstanding! I truly expected the worst and instead received almost everything exactly as scheduled. (Movers were a few hours late in delivering the UBox but that wasn't a problem.)

Susan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan S. 
Évaluation :
5

There was a terrible smell of dead mouse in the cab of the vehicle

Monica S. 
Évaluation :
4

Staff is very courteous and helpful. R&R Website depicts Saturday hours that are no longer valid and should be corrected to assist customers in making long distance pick-up plans. Staff offered alternate weekday afterhours

Jon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don O. 
Évaluation :
5

Vendor is very organized and competent. Equipment as excellent and provided on time.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight T. 
Évaluation :
5

Both husband and wife were excellent. Equipment was clean and fully function all the way from TX to VA

Dave B. 
Évaluation :
5

Thanks for making our move so easy ??????

Calvin B. 
Évaluation :
5

the truck worked well all the way . when we unloaded the house wares we found the overhang above the cab leaked water and we might have trouble with a table that got wet that we had in that area.

Bob O. 
Évaluation :
5

The truck was clean and ready to go R&R are great folks

David D. 
Évaluation :
5

clean good running truck

Ray N. 
Évaluation :
5

I can"t think of any. The manager could not have been niceer and the service and equipment were outstanding. A++++

JAMES J. 
Évaluation :
3

I dropped the truck off overnight and put the key in the lockbox after taking a picture of the gas and mileage. So these questions do no apply.

Amy W. 
Évaluation :
5

R&R is always courteous and their trailers are always clean and available. I will use only this Greenville Texas location, when at all possible. Yes, I would absolutely refer them to friends or family in need of Uhaul services

scott C. 
Évaluation :
5

Very friendly and knowledgeable personnel. Inventory was well organized and available.

WILLIAM G. 
Évaluation :
4

do what you promised instead of giving me old junk that was meant around town only

Tom K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy S. 
Évaluation :
5

Great staff!

Barbara D. 
Évaluation :
5

Those fellows were great.

PRESTON D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

glenda W. 
Évaluation :
4

This location was good. My first attempt to rent trailer from Uhaul on Stonewall St in Greenville would not honor the online price.

Nathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry R. 
Évaluation :
2

Experience at Quinlan, Texas location is not applicable as they were not open on Sunday when we dropped the equipment off

David F. 
Évaluation :
5

The 15' Moving Truck did not have cruise control or a CD player. I don't know if it's company policy but to give a customer a truck without cruise control when the trip is expected to be over 700 miles is not ideal. The lack of CD or AUX jack was simply boring. It's a long trip. I need more than the four channels of radio in the Texas panhandle. The truck was relatively new so I'm surprised these "basic" options were not included.

Gwendolyn Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Bring a jack to help lift the trailer off the ball. Tongue is VERY heavy.

Janice C. 
Évaluation :
5

Drop off was simple. We were there after hours and I called the help line to make sure we were doing everything needed. The help desk was very polite and helpful.

eric H. 
Évaluation :
5

Best in the area!

R D S. 
Évaluation :
4

A little more parking area for trailers would be nice. During wet weather you have to maneuver in the mud to park longer trailers. Other than that location is great and staff is awesome!

Ricky G. 
Évaluation :
5

Fast and friendly, as always

scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLA S. 
Évaluation :
5

Check to make sure that all maintenance is done before allowing any vehicle/trailer to be rented.

Loren D. 
Évaluation :
5

The young lady handling reservations went above and beyond to ensure we had all the right equipment and our needs were met. We appreciate your business and the assistance you provide to the community.

Innovation F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

The location was easily accessible. The lady was very customer oriented and the rental experience is unsurpassed. The hook up man was very nice and was well versed in his duties. Could not have asked for a better experience.

C. W. 
Évaluation :
5

Nothing if you treat folks how I'm treated. You guys are AWESOME....Buddy too.

KATHY D. 
Non les évaluations ont été soumises pour cet établissement.

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