Évaluations des clients R&S Auto Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de R&S Auto Service

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vanessa K. le

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The inside of the drivers area had chips and junk. The man was not informative or helpful. We tried to add an extra driver and he said it’s too late because he finished the reservation. He never went over anything with us or gave me any receipt or documentation. When we returned he tried to over charge and say we picked insurance which we never did. We argued that we would have told him that if he was helpful and went over it with us. He said too bad. Then when I said I was calling uhaul he claimed to call himself and removed the insurance fee. I’m not happy with the service there.

Michael D. le

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I did not see the fine print on the fuel re-filling so that is on me. But I drove 33 miles and was charged over $22 then added on a $30 service fee. I believe this is called price gouging. I don't think it is too hard to verbally explain the fuel charge.

Heather H. le

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Have the items you say you will have the day you make reservation. Never received 50 dollar guarantee yet that was promised.

Cherity L. le

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The owner or man that accepted our return was rude in that he almost completely ignored us when we walked in to his office. He was on the phone and then proceeded to make another phone call before helping us. He NEVER said hello or thank you. He just printed our receipt and handed it to us. Additionally, his parking lot is totally packed, so it was very difficult to find a place to park the truck.

Carlos M. le

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Went 7 miles put 10 bucks in gas and still it wasn’t enough. They wrote down more then was in there and charged me for it.

Daniel J. le

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Very difficult lot to turn in and out of. Very slow service with regards to picking up and dropping off truck.

Kristen F. le

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There was no gas in the truck, it was dirty, and the location of pickup/drop off was so crowded with other vehicles that it was almost impossible to get in & out.

LYNN R. le

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The passenger seat had a ton of crumbs left behind as well as some trash left behind and also the tire maintenance display was on. Other than those items that could have been easily been taken care of, all was good. I would rent again from this location.

kimberley J. le

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When i picked up the van there was food still inside as well as an empty gatorade bottle and some scraps of paper in the back of van. The tires needed air and the light was already on when i picked up the van. I set up the rental from noon Saturday til noon Sunday but was told they are closed Sunday so just drop it off before the end of the day. Because of that i went into work Sunday before dropping van off. They called me at work because now they were open and had someone scheduled to pick up van. If that was the case why would they tell me something different on Saturday? And of course they charged me an extra day for the rental. Which I'm sure was what they hoped for. I've rented from uhaul before and never had this problem. It must be this location.

John S. le

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Le client n'a pas laissé de commentaire.

David D. le

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Le client n'a pas laissé de commentaire.

TRACY R. le

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A more thorough explanation of what to expect in the way of charges. Didn’t know there would be a cost per mile driven charge on top of the gas tank refill.

LINDA M. le

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This store is too small and you can hardly fit a small car in the drive. Reserved a 27’ truck 3 weeks in advance but had to keep going in and checking to be sure it would be there. The location changed the night before.

Edward H. le

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Le client n'a pas laissé de commentaire.

Firas K. le

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Le client n'a pas laissé de commentaire.

Kirstie R. le

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Le client n'a pas laissé de commentaire.

mahmod S. le

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Le client n'a pas laissé de commentaire.

KIMBERLY M. le

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I can't rate them because it's hard for me to reach someone im still waiting on my deposit

ROBERT S. le

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very professional people and friendly, your prices are great. Have used this site before that is why I rented from them again.

cheryl U. le

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Nothing, easy in and easy out.thanks so mich.

ROBERT S. le

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We have rented from this location previously & always satisfied plus not far from home which is also very convenient for me

Michal P. le

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Le client n'a pas laissé de commentaire.

Cleveland G. le

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I was double charged and I am still fighting to get this rectified.

Joseph D. le

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This is not a traditional UHaul.

Scott S. le

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Le client n'a pas laissé de commentaire.

Angelika S. le

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When I spoke to someone about getting the rental I needed it for a 34 hour period and they told me I won't get charged the $29.95 fee twice but when I got to the pickup location, I was told I would.

Stefanie P. le

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Great customer service at R&S Auto Service

CLARISHA B. le

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He wa rude and totally unprofessional

ERICA R. le

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Wonderful experience renting the U haul . Friendly customer service

BEVERLY J. le

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Perhaps a larger Dropbox.....or empty the current one out more frequently. No staff on premises(it was after normal business hours), which wasn't a problem for us, but it can surely become one if the current drop box is overfilled.

Michael V. le

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They were very helpful and I had no problems .I would recommend them.

margaret M. le

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Roman was very courteous and friendly. I would definitely do business with him again.

kenya N. le

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Le client n'a pas laissé de commentaire.

Bill B. le

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Make the Uhaul "Office" a little more friendly.

CYNTHIA T. le

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I put 4 gallons of gas in the truck. We were charge for 19 miles of service and I was told we didn't refuel the truck with enough gas. They tried to charge me for more fuel.

KENNETH V. le

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There was nobody there to handle dropping the truck off on a Sunday. I realize the drop off was listed for Monday when I have to work 5 AM to 5pm but there was nothing mentioning that no one would be onsite Sunday to handle the return. I ended up leaving the key with the gas station attendant. Another problem was that I ordered a 17' truck and wasn't notified until the day before that only a 14' was going to be available. A trailer was offered but that would just have complicated everything.

Thomas S. le

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The air conditioning didn't work. Warm humid air blew out of the vents. It was raining on the day I rented the truck and the windows kept fogging up. the contract said I was to be charged $0.79 per mile, instead I was charged $1.19 per mile.

MIKE J. le

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Le client n'a pas laissé de commentaire.

Aleila M. le

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They did not give us the right truck. I reserved a 14' truck and they gave us a 10' truck and said that was the one we reserved. I have confirmation of ordering a 14' truck. We had to make two trips for the move.

andrew J. le

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Le client n'a pas laissé de commentaire.

SHAWN F. le

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Le client n'a pas laissé de commentaire.

sean D. le

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Le client n'a pas laissé de commentaire.

amnah H. le

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Le client n'a pas laissé de commentaire.

Donna S. le

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Le client n'a pas laissé de commentaire.

RICHARD A. le

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First of all, I rented in Arlington Heights and was told it might be another Uhaul "in the area for pickup." The FAR south suburbs on a Friday is NOT in the area!!! We had 10 people wait 2 hours at our house while we sat in Chicago traffic driving almost 100 miles round trip to pickup the truck. Then they had computer problems. The employee was trying, but they were understaffed and he was running the gas station, too. THEN the truck had a coolant light on. The mechanic put in a little coolant and said "it's a bad sensor. Don't worry about it." So when we got the truck home, we had to THEN go buy more coolant and keep adding it til the light finally went off. It was NOT a bad sensor...it was extremely low on coolant. I am so disgusted with Uhaul for sending us on that ridiculous trip to pick it up in the first place, but we had no choice at this late hour. I called Uhaul and asked if they had some system to get the rental closer to the customer and she said, "Nope." Will I ever rent from Uhaul again? NO WAY!!!

Lawaun S. le

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Do not send them there, they are rude, and if I didn't need that truck, I won't rent it there!!

Gerald W. le

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They check off 1/2 tank gasoline. I was riving out of the rental location & noticed it was a hair over 1/4 tank. With the location of the store, it would take several blocks to pull back around. When I returned the truck it was over 1/2 tank, so I lost out on this rental. The pads were just thrown around the back of the truck. I at least had the courtesy to fold & stack them in the back of the truck.

Don H. le

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I would tell them I its a gas station not a haul

patricia P. le

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the back of the truck was disgusting ...looked like it hadn't been swept in a long while..I was disapointed cause I had to transport 2 mattresses n box springs...gross

MARIO W. le

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U Haul had given previously given me a $25.00 off confirmation number for which I could use on another rental at another time in the future. When I rented the truck I told the person that I had the confirmation number and if they needed it. They said when I bring the truck back they would apply it. I brought the truck hack on time. They told me to write my name and number down on a piece of paper and they will call me. I told them that I want a receipt so I waited. They handed me a receipt and left quickly. The reason I feel they did that is because they did not apply the discount. I then looked at it and saw there was no discount on the rental and asked why. The uhaul rep takes his cell phone out of his pocket and acts like he is calling a uhaul rep to correct the problem. He hangs up and says he can't get ahold of uhaul and he will call me by Monday in which he never does so I still wind up paying full price. Uhaul needs to penalize their representatives in so way when the do this. They are giving uhaul a bad name. I will never rent from them again.

ALEXANDER N P. le

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No one knew how to work the computer. Printer did not work. I had to get a paper receipt. I had to wait a half hour before I got verbal confirmation of what my total charge was. Ridiculous.

Kaylee C. le

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Very rude service and over charged me.

RICHARD C. le

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Took 40 minutes to get truck (which had been reserved). Totally promised truck pick-up at closer location, but sent here. Personnel confused, unorganized. Slow computer, took numerous reboots.

Chris R. le

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First off, honor the reservation taken. Meaning, have the vehicle ready at the place and time reserved. The original location did not have a truck and I found out after 5:00 PM when I arrived. They then arranged for this location to rent me a truck. When I got there, no one was available to rent me a truck. The manager was called in while I waited for over 10 minutes. Wasn't there some sort of gaurantee?

MOATH N. le

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many things wrong 1- the lady is too slow doing the papers 2- I reached their at 12, and I finished at 1:47 leaving with a truck, they gave me first a very old truck, that doesn't even have AC, it was like an oven inside, and there is noise in the engine and in the ac system. 3- I told them I already have a truck which is newer and much better condition than this, I'm renting, because I drive on the high way and I need something convenient and reliable, so, they were like this is what we got. I told them here is the key and I will call the company later on, you already wasted my time. and I told them, you can charge me, but let me go, I don't want any truck. 4- the boss there is a mechanic, and he has a very poor customer service, I'm a business manager, and they are too bad, and think they are smart and people are dumb. 5- so , they were going to charge me and then let me go, but when I told them that I will call the company and discuss this with them, they were like, let's try to find you another truck. and I waited 45 minutes, and then they gave it to me, I tried my best to stay calm and don't complain at all, but I was feeling so bad. 6- when I realized that those people are not honest, I took pictures for the truck before I get in, but they didn't notice me, and I also got pictures for the odometer .... .and I handed the truck at 10:50 pm. the following day in the morning, the lady called me, and she was laughing and said in a very silly way, oh, you exceeded the allowed milage for you, you drove exactly 300 miles !!! I was like, no madam, you didn't got it, I had pictures, right before and right after driving the truck, so, she was like, Oh, let me call you back, I went to the location and showed the pic with the time, so, I drove 86.3 miles . Honestly, such people make U haul reputation is bad, we have business and we needed extra trucks at least twice a week, other companies gave us better deal than u haul, and much better customer service, I even don't think about renting from u haul after this.

Matthew G. le

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The only item that was a disappointment was that the advertisement on the truck stated the vehicle had A/C. On the hot day I rented, the trucks A/C did not work. Other that that minor inconvenience, everything else was good.

hasson S. le

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Gruff person

ALEJANDRO T. le

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Le client n'a pas laissé de commentaire.

ANTHONY F. le

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This was the very worst moving experience i have ever had with a company. The auto shop manager double Charged me and charged me a cleaning fee for the cloths in the back of the truck (which i never used). I will never use nor recommend this company.......ever.

stefan P. le

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Le client n'a pas laissé de commentaire.

timothy D. le

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I had issues with U-haul . A day before I was scheduled to move the truck I reserved was cancelled. Then the customer service rep I spoke with wanted to send me 15 miles out of my way and charge me $1.29 a mile. As a last resort I was left with this truck that was a lot smaller then I originally ordered and was still charged for the extra mileage which was caused by having to make extra trips.

kimberely J. le

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I'd say the truck could use a good washing, the inside especially. overall a nice pleasant experience.

Catherine L. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Wait for service was beyond expectations. Vehicle had issue with transmission - when put into gear (Drive/Reverse) with foot on Brake vehicle accelerated for unkown reason (with a noise). Also made some odd noises while on highway -accelerating/driving. Reported issue to drop off location.

Stephen M. le

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It says to sweep out the back of the truck so we dont get charged and when we picked up the truck there was dirt and hay in the back of the truck filthy dirty and I had to clean the truck before using.

GLENN B. le

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Le client n'a pas laissé de commentaire.

crystal C. le

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Le client n'a pas laissé de commentaire.

Gary G. le

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Le client n'a pas laissé de commentaire.

SIOBHAN B. le

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Le client n'a pas laissé de commentaire.

Richard P. le

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The location wasn't prepared for my return and they kept me waiting for over 45 minutes. This may be because they were a smaller location, but nonetheless, it was inconvenient.

MATEUSZ K. le

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Check the proper gas level of the trucks and don't get screwed by fuel costs.

BRUCE N. le

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earlier hrs, bigger location

RENATA L. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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fast online rental, easy rental and return with Roman's, thanks.

JOANN S. le

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Le client n'a pas laissé de commentaire.

ANNMARIE E. le

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Le client n'a pas laissé de commentaire.

LAYLA R. le

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Recommend that all U-Haul locations start accepting cash, everyone is not able to have a debit/credit card.

corrina R. le

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Le client n'a pas laissé de commentaire.

AYMAN A. le

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Le client n'a pas laissé de commentaire.