Évaluations des clients R&S Trailer Sales

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de R&S Trailer Sales

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Jacques T. le

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Very friendly associate. Very smooth and accurate process.

Toby P. le

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Uhaul is this guys side hustle. He didn’t know how to work the system or seem to have access to our express check in that we took the time to do in advance.

Adam B. le

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The trailer was rented with a tire that had steel belts exposed and, dry rotted. The roadside assistance that was required was less than an ideal situation. Heaven forbid you ever have to call uhaul roadside assistance as I was on hold for over an hour before anyone picked up. Another failure is the online roadside portal said an agent would be in contact in 2mins and that never happened. I seriously had to call and sit on hold... just imagine being at highway speed and having a tire blowout, this could kill a person or a family. If one survived they could be left sitting on the side of the highway for hours just hoping someone would help. My only saving grace was my father notice the tire before I had departed...My advice it to inspect any trailer you plan on renting very closely as uhaul does not ensure safety prior to dispatch. Ensure your trailers have safe tires and overall mechanical systems such as suspension and wheel bearings via a detailed and required inspection process every time a rental in completed. This process should require detailed points of inspection including photo documentation using tread gauges measuring at three points across the tire. There should also be an establish service interval that is fully disclosed to the customer. You should also give notice of the tire date codes to the customer proving that no tire is over its suggested service life. This information should be a continuous record and could be used to market the potential quality of uhaul rentals. Right now there is no of that happening otherwise I would have never had such an experience!

James H. le

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Le client n'a pas laissé de commentaire.

Karen L. le

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Le client n'a pas laissé de commentaire.

Jon A. le

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Le client n'a pas laissé de commentaire.

Paul S. le

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Le client n'a pas laissé de commentaire.

Tracy P. le

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The people who run this place are wonderful and kind.

Danya L. le

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Was told the gas level was at 1/4 tank but in fact it was right above E. Put $15 in the tank and drove it about 15 miles total. Returned the truck with over 1/4 tank. Returned it at night so didn't say anything about it. I did take a picture of the gas level and mileage when I got the truck though but had already drove it the quarter mile to new house so again didn't say anything about it. Just need to check actual fuel levels before renting.

David T. le

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Le client n'a pas laissé de commentaire.

Veronica M. le

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Le client n'a pas laissé de commentaire.

Rebbecca P. le

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Fantastic customer service, just recommend your Joplin search give the Webb City option a shot.

Jon A. le

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Nice place

Tom F. le

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We arrived a few minutes early on a Sunday morning, but the gentleman let us in and processed our vehicle in short order ahead of an approaching storm. He was personable and helpful and obviously experienced at handling U-Haul rentals. Overall, it's what I would expect from a well-run Midwestern business.

Cliff M. le

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Very prompt service. Very helpful. Quick in and out. Very happy.

melinda c. le

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Was told I could keep the UHaul from Friday morning at 9:30 till Sunday morning at 9:30 for 177.00. When we returned it you had charged me 40.00$ for a extra day. I'm expecting a phone call from you my number is 620-688-2041

MICHELLE N. le

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Customer service was beyond my expectations ??

gary a. le

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Le client n'a pas laissé de commentaire.

Lori W. le

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Le client n'a pas laissé de commentaire.

Lori W. le

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Le client n'a pas laissé de commentaire.

Luke M. le

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Great service. Will use again.

Paul K. le

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Le client n'a pas laissé de commentaire.

Bobby G. le

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Le client n'a pas laissé de commentaire.

Joan C. le

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Le client n'a pas laissé de commentaire.

Jed C. le

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Le client n'a pas laissé de commentaire.

William J. le

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Le client n'a pas laissé de commentaire.

Pamela H. le

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Le client n'a pas laissé de commentaire.

jerry h. le

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Le client n'a pas laissé de commentaire.

Nate M. le

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First, Becky (contacted me regarding my rental) was AWESOME. She was so helpful and did a great job making sure I was taken care of throughout the process. I think she deserves a raise!! The only suggestion I would make is related to the check-in process. I reserved a box trailer which was not available. That's okay. I understand that sometimes particular pieces of equipment are not available, however if the inventory was somehow better tracked, the check-in could occur faster. I don't know what type of safety/liability issues would be introduced, but if a customer could pull up, have a authorization code/#, or scan in a QR Code, get the truck keys or trailer number, sign off on documentation (digitally), and then off they go. It would just speed up the check-in/rental process. Just a thought.

Scott P. le

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Le client n'a pas laissé de commentaire.

Jed C. le

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nothing, management was friendly and very accommodating to changes with rental time

Neysa R. le

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Le client n'a pas laissé de commentaire.

MIKE B. le

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Le client n'a pas laissé de commentaire.

Julie B. le

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Le client n'a pas laissé de commentaire.

Amanda M. le

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Le client n'a pas laissé de commentaire.

Sherry R. le

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Le client n'a pas laissé de commentaire.

David P. le

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Very friendly

Kyle K. le

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Le client n'a pas laissé de commentaire.

Debbie G. le

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Great customer service. Very friendly and helpful. Would recommend them without hesitation. Excellent Experience!

Mark L. le

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Le client n'a pas laissé de commentaire.

shawnna p. le

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Lower the fees! This was the 1st time I didn't get at least $25 back. I didn't even get a whole dollar back. Ridiculous!!

BONNIE B. le

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OOPS. I requested a dolly which was not in the truck but as it turned out one was not needed. I am very pleased with the service and the shape the truck was in!

Philip S. le

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Le client n'a pas laissé de commentaire.

Steve H. le

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Excellent personal service!

Angela C. le

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Le client n'a pas laissé de commentaire.

gretchin b. le

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Le client n'a pas laissé de commentaire.

Augustin P. le

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Le client n'a pas laissé de commentaire.

Vicki B. le

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Le client n'a pas laissé de commentaire.

Sarah M. le

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Very helpful and patient.

Josh N. le

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You guys need to factor in the rental fee and sales tax...my total ended up being $15 more than the quote...someone on a budget could be screwed only thinking that their total is the total that you guys quoted or you could cause someone to have overdraft fees with their bank because of the false quote

Kitch C. le

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You need to have better communication. I will never be using uhaul again because of this experience. I was called by the district manager over Kansas City. He was very very belligerent over the phone and made me go back and move the truck myself AFTER I had dropped it off. And billed me $400 and hour and a half before my 6 hour rent time was up. Very unhappy with this company and will never refer you to anyone unless you get this fixed. Thank you for your time and I hope you try to fix this.

Glenna W. le

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We were moved to this location from the city we live in and where we were moving the furniture. Because of the location change it cost us twice as much in gas and mileage we would not have incurred had we been able to rent in Carthage where we needed the truck. Then my phone locked up while we were returning the truck and I fear we are going to continue to be charged even tho we returned the keys and all of the check in procedures and it locked up on the final screen.

sonya h. le

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Excellent place to rent. The best experience with renting a u haul ever.

Jody F. le

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Le client n'a pas laissé de commentaire.

Karin W. le

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Le client n'a pas laissé de commentaire.

William J. le

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Le client n'a pas laissé de commentaire.

Kris m. le

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speed up the process

Frank G. le

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The only issue I had was I originally booked online for the Oronogo location but was told later via text that the Oronogo location was no longer in business. I was disappointed to have to go to another location in another town which added more miles and fuel then necessary. Please update your website regularly.

John C. le

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Le client n'a pas laissé de commentaire.

cynthia s. le

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Le client n'a pas laissé de commentaire.

Marvin B. le

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Great friendly service.Absolutely great experience.I don't see the need to improve anything.Awesome experience

Cody G. le

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Le client n'a pas laissé de commentaire.

Bill E. le

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Le client n'a pas laissé de commentaire.

Susan H. le

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Love new truck esp cruise. Now if only you would upgrade to power windows. Randy @ R&S needs more training. He didn’t ask about payment and we had held on one card and planned to pay with a different card. When he automatically rang up he didn’t know how to reverse charges. We ended up having to go to a bank and get cash then go to another bank and deposit it to cover charges. He did not do a damage walk around pre check with me either. I also wish you would go back to requiring a full tank on return. Nothings more irritating than picking up a truck and having to immediately go to get gas an trying to estimate how much gas going to need fir a 96+- trip.

tommy g. le

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Great service. Very helpful.

Scanning A. le

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Le client n'a pas laissé de commentaire.

shanna h. le

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Le client n'a pas laissé de commentaire.

Myra S. le

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Great customer service! Can't say anything bad. Was treated like family. Very happy with my experience!

daniel s. le

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Le client n'a pas laissé de commentaire.

Randy G. le

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nothing

Javier G. le

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Le client n'a pas laissé de commentaire.

Myra S. le

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Absolutely top notch place to rent a uhaul. Fast & friendly. Went above and beyond to make sure I had an excellent experience. Thanks so much! Would recommend to all!

Aaron R. le

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Le client n'a pas laissé de commentaire.

CJ V. le

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Great customer service and location! Thanks for your help Randy!

Kevin R. le

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None

Jeanne N. le

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Le client n'a pas laissé de commentaire.

Chris H. le

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There was a weird mold smell in his building.

Maggie H. le

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Le client n'a pas laissé de commentaire.

Janice D. le

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Excellent customer service. Would highly recommend them.