Customer Reviews for R&S Trailer Sales
(Concessionnaire U-Haul dans le voisinage)

174 évaluations

402 S Jefferson St   Webb City, MO 64870
(Hwy 171 & S Jefferson Ave)

(417) 717-0014

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 9h am à 4h pm
  • Dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(417) 717-0014

402 S Jefferson St
Webb City, MO 64870
(Hwy 171 & S Jefferson Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 9h am à 4h pm
  • Dim : 9h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
2

This was not the best experience I've had with u-haul. I needed a 10' truck with a car carrier, but none were available anywhere near me. I saw that both trucks and carriers were available at different locations, so I called Uhaul and spoke with the traffic director who was very helpful. He got me the package rate (the car carrier add-on was only 59 $in Missouri). I was able to puckup the truck and the trailer at the same location. when I picked them up, they did not want to charge me the discounted rate. After a couple of phone calls, they charged what I was quoted. when I booked the truck and trailer, I accepted the offer for one free month of storage, however, the storage facility was about 40 miles from the truck dropoff--so I got them to change the dropoff to Baldwin, MO. I was given the dropoff address. I got delayed and called uhaul to ask for a few extra hours, which they said would be no problem. As I was driving, I got a call from another uhaul location telling me I needed to drop it off there by 6pm instead because they needed it for a reservation. I asked her to text or email the reservation to me--but she mever did. when it came time to drop it off, I called uhaul and got the correct location. when I got there the guy told me the had several car carriers and didn't need it for a reservation.

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICKY M. 
Évaluation :
5

Great customer service experience. Chris was professional and efficient. I highly recommend thus U-Haul dealer.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colton A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie B. 
Évaluation :
3

My reservation was 8:00am. There was no key for me in the lock box. I had to wait until they opened at 9:00 to get the truck.

Dane Y. 
Évaluation :
2

Charged me double the price for 1 day. Just left truck and then was charged 25 for cleaning when it was cleaning but the truck was swept out. Their word against mine and they made 25. Unreal to spend over 100 $to move 5 miles. Not using this place ever again.

KAREN B. 
Évaluation :
5

Chris was very pleasant to work with and I am happy with the service.

NORA T. 
Évaluation :
5

Not really much in my opinion. Service was excellent and prompt. Equipment sufficient for the task.

CHRISTOPHER C. 
Évaluation :
5

The gentleman who did my rental was excellent. So glad I was sent there, even though I requested to have a pick up closer to my loading location, In Carthage. He was courteous and helpful. Took time to help me when I needed do take photos of previous truck damage that wasn't previously marked.

SHELLY DENISE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONA J. 
Évaluation :
4

Originally reserved the truck at 9 am at a different location. However, when I went to pick the truck up the facility had changed my reservation to hand delivery by noon. This obviously didn't work. So I quickly went in and reserved the truck here so I could somewhat stay in my time frame. The guy worked hard to help, but also made some errors. The mileage on the truck had been misentered and was under more than 40 thousand miles. The truck also had transmission issues and literally felt like it was going to burst out of the front of it when you drove above 60. Already being late due to earlier issue, and not having another truck in the size I needed, I was unable to ask for another. Overall he worked to correct the experience after the first facility. Still sucked overall due to truck issues and the fact I had to pay more out of pocket to get the truck in the first place. Had to wait on customer service for nearly two hours to speak go a representative just to try and rectify the situation.

Rita J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY M. 
Évaluation :
5

Rien

WILLIAM B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY M. 
Évaluation :
5

Excellent service. Very friendly and helpful. Made sure everything worked properly before leaving.

JEFFREY M. 
Évaluation :
1

Guy was just rude, told him about the incorrect issues and the lady said they (drop off site) would fix it. He said she fucking lied, nothing he could do about it. Was rude about parking it on the street vs the lot where I did. Not a enjoyable experience with UHaul.

Chris T. 
Évaluation :
5

Very friendly and helpful. Got me on my way quickly.

CAREN A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Oun M. 
Évaluation :
4

I was told that if I paid for extra miles, I would get a refund if I did not use them. This was a blatant lie. I did not get a refund

CARRIE A. 
Évaluation :
2

I needed to pick up from a place closer to work, and they had me go someplace else even though I reserved several weeks early. It was a crowded lot, difficult to maneuver a trailer.

Cathy Jo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

Bien

Jeffrey K. 
Évaluation :
3

When you pick a truck for a customer make sure a mechanic has looked over it first!

Desire' C. 
Évaluation :
5

Also quick and helpful to get me going.

Bruce S. 
Évaluation :
3

I was told to return the trailer to the location I got it from. So I was surprised when another location called and said I didn't return it on time. The lady at the opposite location ended up figuring it all out but I was still charged with a late fee, even though I returned it on time & to the original location I got the trailer from.. So that bothered me.

JOSEPH K. 
Évaluation :
5

Really easy check-in when dropping off the truck. Merci.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blaine D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tod H. 
Évaluation :
5

The entire process when very smoothly. Thank you!

Pamela H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bevely G. 
Évaluation :
1

no open when say they are

Karen B. 
Évaluation :
1

waited till next day to not have to check in my self OR get charged 20 $and I get there during hours it SHOULD be open there is a sign on the door says they will return at 4pm, had to ask stranger to assist me in getting tow dolly off and had to self check in WHICH I waited to avoid. I would appreciate 20 $refund also noted another customer waiting to pick up by no one there at the appointed time. Sad to have uhaul associated with this company

Karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine F. 
Évaluation :
3

Never see a bill, no clue where there is a receipt. Guy on phone said he would email it to me. Still no receipt or invoice.. thats my biggest gripe

John Rowdy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Nothing everything went very well. Thank You U-Haul.

DENISE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTINA A. 
Évaluation :
5

Quick and easy check-in and checkout always helpful and friendly would highly recommend this location to others!!!!

Dennis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HALLY P. 
Évaluation :
5

Arrived at the location assigned for my pick up, which was StowAway storage in Joplin, MO. We arrived At 1015 hours and found the location closed. The hours of operation were clearly posted in the window as between 100 hours and 1800 hours. Phone number was also posted of which I called and received a recording. Left a message and waited to no avail. Called UHAUL and was on hold a good 20 to 30 minutes before an employee answered. We were assigned another dealer in Joplin for the pick up and they were professional and helpful. Two weeks before this experience with UHAUL we moved and I had rented a 17 foot truck from Penske. The experience was flawless. My guess is that anyone reading this would very quickly determine where my next rental need will take place.

CHARLES F. 
Évaluation :
5

The location was excellent but the actual company I have filed a claim against due to their equipment

NICOLE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES G. 
Évaluation :
5

Na

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethanie P. 
Évaluation :
3

Super helpful employee after hours! Small location but super friendly staff!

SOPHIA PARDI M. 
Évaluation :
5

They were very professional and friendly. My breast experience with uhaul to date!

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

The guys that work there are always real nice and helpful.

Pauline B. 
Évaluation :
5

All was good.

Jerry C. 
Évaluation :
5

Fast, friendly service

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pauline B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M. 
Évaluation :
4

the truck i was hauling was too long for trailer.the back tires on the truck was hanging 4 inchs off the back.when i call uhaul i told them what kind of truck i was going to haul but the messed up..i had to use more straps to hold the truck on.

Ricky P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Great Employees and Equipment.

Richard D. 
Évaluation :
4

I returned my truck at night so i didnt talk with any employees. Only thing I had any issues with was the space for parking the truck. There isn't a lot of open space to park trucks as big as U-haul trucks. Aside from that everything else was great.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Great Supervisor and Employees.. Had me in and out in No Time!!!! Will Highly Recommend to All my Friends and Family!!!!

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany T. 
Évaluation :
5

Very good equipment.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wallace L. 
Évaluation :
5

Nothing, doing great!

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jan S. 
Évaluation :
5

Great people here! Greeted me before I made it to the door, quickly processed my return and got me on my way. Very nice!

Wendy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

I love doing business with locally owned companies in my home town!

Lorraine L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Burton H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren D. 
Évaluation :
5

Very friendly associate. Very smooth and accurate process.

Jacques T. 
Évaluation :
2

Uhaul is this guys side hustle. He didn't know how to work the system or seem to have access to our express check in that we took the time to do in advance.

Toby P. 
Évaluation :
1

The trailer was rented with a tire that had steel belts exposed and, dry rotted. The roadside assistance that was required was less than an ideal situation. Heaven forbid you ever have to call uhaul roadside assistance as I was on hold for over an hour before anyone picked up. Another failure is the online roadside portal said an agent would be in contact in 2mins and that never happened. I seriously had to call and sit on hold... just imagine being at highway speed and having a tire blowout, this could kill a person or a family. If one survived they could be left sitting on the side of the highway for hours just hoping someone would help. My only saving grace was my father notice the tire before I had departed...My advice it to inspect any trailer you plan on renting very closely as uhaul does not ensure safety prior to dispatch. Ensure your trailers have safe tires and overall mechanical systems such as suspension and wheel bearings via a detailed and required inspection process every time a rental in completed. This process should require detailed points of inspection including photo documentation using tread gauges measuring at three points across the tire. There should also be an establish service interval that is fully disclosed to the customer. You should also give notice of the tire date codes to the customer proving that no tire is over its suggested service life. This information should be a continuous record and could be used to market the potential quality of uhaul rentals. Right now there is no of that happening otherwise I would have never had such an experience!

Adam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen L. 
Non les évaluations ont été soumises pour cet établissement.

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