Le client n'a pas laissé de commentaire.
Steve A
Customer Reviews for Rapps Bicycle Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Quick check in and return.
Robert WGreat staff, easy setup, very helpful on pickup. Had a small issue with offloading but not a huge deal overall a great experience. The staff at this facility are A+
Lawrence HThe return site was clean and easy to find. However, again the UHaul website was slow and a difficult making the return slow and tedious.
Steven KEverything was great, easy pickup and dropoff.
Mary REmployees were rude and the equipment I reserved was not in the location that I selected.
William AWiFi would be nice for self check in
RUSSELL NThis was really easy and convenient using the app. The location is in a good spot, too.
Richard DThe U-Haul was extremely dirty on the inside, can tell that it is. Ot cleaned out or sanitized after each use
SHARON HDon't know. Always a good experience there. Helpful people. Easy pickup and drop off!!
ERIC RIt would have been nice to know beforehand that I needed to put the same level of gas back into the truck that I started with. No where could I find that, and assumed it was part of the rental fee at a dollar a mile.
Michael FThe Uhaul app needs completely revamped. It hasn't been usable for years. The app not working means you have to go into the store every time
Natalie MI rented a 10 foot van at 2 pm on 1/17/2024. After using the van I rented it at 1 pm on 1/18/2024. Pre the agreement for the the rental agreement I returned the van with a quarter tank of gas, which was the same amount I left with. The person working the counter went out to check the van on for check the van in. I noticed he walked around then then moved it out of my sight to park it. When he returned to finalize to transaction he in formed me the van was 1/16 of a tank under fueled and I had to pay the fuel penalty, 40 dollars. I told him it was it was right that I made sure it was over a 1/4 tank. When we walked on to check the fuel gauge in the van it was a total different van then the one I used. I told him it wasn't my van. The numbers match my receipt but it was mine plus also how can you tell "1/16" of a tank of gas…. I was highly disappointed in my service.
James HEasy drop off. Easy in Easy out.
AARON HThe worst experience of my life. Very unprofessional and the employee said customer didn't know what they were talking about. Also, the employee is a racist!!!
reginold wI did all of my set up online so returning the U-Haul was so easy, my name was already in the system and he took the keys! Very easy
Brianna SMy only complaint is that I ordered and paid for blankets. They were not in the truck when I picked it up. It was Sunday and the location was closed. It was very inconvenient and my dresser was scratched because I had no blankets.
ronald jThe man/ only person there was very professional and helpful. He helped everyone with their issues and concerns. Mine was only a dropoff with no issues but while there I observed how he interacted with the other customers. If need be I will rent from them.
David HI was surprised, when I picked the truck up, although on the contract it said that there was a 1/4 tank of gas. It looked to me to be closer to 1/8th of a tank. Therefore I had to start my move by going directly to the gas station. This was an inconvenience for me, I was on a tight schedule.
KEVIN Slower rates
brian bIt had been a few years since I rented a U-Haul and even longer since I rented at a U-Haul dealer vs a corporate store. Overall I had a good experience. They had the truck as reserved along with my dolly. One thing that was new since last time I rented was being able to return/check in the truck and get a final receipt from my phone with just a few photos which was very convenient! I will definitely consider U-Haul and this location next time I need a truck!
Corey FThe process of registering on the phone and all of the documentation and things you had to do via the APP was crazy. The photos, the verification call or documentation… I can't even imagine someone who is not able to use their cell phone in this way being able to reserve a truck. There were dents on the truck that weren't documented when we arrived to pick it up. The person checking us out, went to look at the returned truck then stood and talked to someone in the parking lot for a while before finally returning to process my receipt. It should be stated somewhere that it is going to take you at least a 1/2 - 3/4 of an hour to pick up the truck because of all of the requirements. It also takes that long to return and process it.
Howard UVery pleasant person.
dale cVery pleasant service and a clean vehicle. Just a confusing doom light dial in this vehicle. But that's Chevy's failure.
BRANDON HEverything ran smoothly. The truck was clean.
ANNAMARIE MKey to pad lock in back broke off in side. Trapped my stuff in it for 6 hours. So i told customer service id be late and they still charged me.. your equipment is faulty and im penalized? Im poor .. this is a multi-million dollar industry. I think you should dropbtheclate fees!
Phillip CI wanted to know if I as a senior would get a discount because I HAVE AAA ?
merilee kI hadn't realized that you were to return the truck with the amount of gas that was in it rather than filling it up. I filled up the tank even though it was missing a 1/8 of a tank when receiving it.
Stephen NThe folks at Rapps are always ready to help and very friendly.
Cynthia FLove Rapps UHaul Rental. will do business there again!
Rhonda ERipped me off for 40 dollars refund trailer I paid for for 2 days returned 1 day only refused to give me the credit for the 2nd day I will never rent from Rapp in butler pa again very unprofessional
keith gWe love renting thru Rapps. We are always well taken care of.
jennifer pThe truck l rented had a worn out suspension. Every crack on highway was a jolt. There were beverage bottles left in cab. When I signed up in advance to pick up truck I was told 0,79 /mile. I was charged .99.
david nThere was quite a bit rude signage around the shop.
Austin BMentioned issues when I dropped off trailer
Jessica MThis is the best location for renting from U Haul
John SRaps did a great job, however, I cannot say the same for dealing with U-Haul online. They canceled my first reservation at Murdochs auto. Then the agent made a reservation for a van at Rapps, that showed as available online. Turns out Rapps did not have available it on the day I needed it. There seems to be a gap between your online reservations and what is actually available. I wanted a van and ended up with a cargo truck.
daniel sI reserved a uhaul a 20 foot , when I got there they only had a 26 footer which was huge and not what i needed it could barley fit on my road , i reserved it a ahead of time so they would have what i needed , if its not there why let me pick that size truck, then the worker shakes his head at me like I'm the problem
Brandi SFriendly and commending.
Tasha BThere was trash in the cab and behind the seats when we picked up the truck. I also did not like that the truck only had half a tank of gas on pick up. It is hard to refill a tank to the half tank point so most people will over half fill and that is a rip off.
John GUsed the mobile app to pick up/drop off Truck. Very convenient and easy to use
Sean MNothing because the service was great and the gentleman who helped me hooking trailer up was fantastic..... Thank you u haul and rapps
bob fGreat service. Great prices
jennifer pThe vehicle was dirty and not cleaned at all. There was sticky residue all over the inside of the door and the interior was dusty and dirty.
AMANDA HYour people were very helpful and made the whole transaction very simple. I would definitely recommend this location.
dolores h