Évaluations des clients Raven Contracting

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Raven Contracting

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Robert P. le

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The Yellowknife location is very unprofessional There was nobody there for my appointment I had to make 2 phone calls to get someone to show up Nobody assisted with the trailer hook up I am so relieved that I will never have to deal with them again

Rob A. le

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Le client n'a pas laissé de commentaire.

Heather N. le

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When we went to pick up our car hauler someone had taken it without permission even though we had already rented and paid for it.He didn't get back until late in the evening which put us behind a full day.

sam P. le

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It is the only location which is a junk yard. Better than nothing.

JOHN S. le

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Garth is very helpful, understanding, and prompt. Thank you Garth!!

John P. le

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Le client n'a pas laissé de commentaire.

Trevor I. le

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Having an individual actually greet you would be nice. Had to call and make sure I could drop it off even though no one around.

Melanie T. le

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Le client n'a pas laissé de commentaire.

Mike J. le

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Le client n'a pas laissé de commentaire.

Trevor J. le

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Le client n'a pas laissé de commentaire.

Jonathan L. le

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Le client n'a pas laissé de commentaire.

Janet H. le

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Mobile app is difficult to use, had several phone calls made to/ from uhaul because of it, made process more difficult

Sidney N. le

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Le client n'a pas laissé de commentaire.

Sandra B. le

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The tires are not the best for driving on the streets of Yellowknife. Personnel was friendly. Appreciated to have another vehicle available for me on the date I needed a truck.

Peter M. le

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Le client n'a pas laissé de commentaire.

kevin S. le

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Le client n'a pas laissé de commentaire.

Bradley M. le

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The description of the truck should be made more clear. I rented a 26' truck, but it only had 23.5' of space in the back. This should be made more clear. The wheel wells sticking up into the back were also an inconvenience. The truck deck would only have to be 6-8" higher to avoid this and it would make loading large objects much easier, especially ones on pallets.

Alan N. le

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Le client n'a pas laissé de commentaire.

Darrell O. le

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My original order #97816696 had a fluid leak reported to me by the gas station attendant after I had fueled up. I refused to drive the truck after reaching my point of loading and arranged for a replacement that same day order #98360944. Please Ensure that I am refunded (including fuel) for order #97816696. DARRELL OHOKANNOAK (867) 983-5046

Richard B. le

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Le client n'a pas laissé de commentaire.

Jordan G. le

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I had a 9:00am reservation and could not get a hold of anyone to pick up the trailer. I ended up having to call the 1-800-gouhaul and reschedule pick up for 1:00pm and had to wait till 1:30 for guy to finally show up after calling at 1:00 pm.

Evert J R. le

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Le client n'a pas laissé de commentaire.

Christine B. le

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Vehicle was not clean and I had to pay for cleaning on the other end. I was also told by UHaul when I called and booked this truck and car hauler, not this particular location, that due to the fact that I had to fly into Yellowknife to pick up this vehicle, I would not be paying for this day. I was only given 5 days for my move and I spent the first day just getting to my location to be able to pack the truck. The staff at this location were prompt and friendly.

Christy W. le

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The truck was very clean when I picked it up. That was quite impressive.

Wayne B. le

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Le client n'a pas laissé de commentaire.

frank D. le

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Le client n'a pas laissé de commentaire.

Belinda G. le

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Jennifer was very pleasant and helpful, Super service.

steven G. le

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Le client n'a pas laissé de commentaire.

Aidan K. le

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We had booked a UHaul for pick up at the Yellowknife location for July 28th, 2018. Two days prior to pick up, I was called by a location in High Level, Alberta and told I would have to come pick up a trailer there ... this was two days before a move across the country. Even more ridiculous is that the drive from Yellowknife to High Level is 15 hours round trip!! I was told there was nothing else that could be done, and I would only be given a 100.00 discount on the rental. What a joke... after an hour of calling back the High Level location, I was finally told there would be a trailer available for me in the Yellowknife location. What a waste of time and added stress that was not needed on top of this. To add insult to injury, the discount was removed and the manager in High Level would not grant me ANY discount. VERY unimpressed!

Aaron T. le

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Upon returning the uhaul vehicle it has been noted that the rear inside tires are larger than the outside tires. It certainly appears that the wrong tire size was installed. The ride quality of the vehicle was horribly bad due to a very bad vibration.

Lee M. le

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Try and give more certainty with available trucks rather than 1 day before regarding within city moves. It is stressful not knowing if a truck will be available especially in a small isolated city with only one u-haul distributor. 1 week “soft” Guarantee and 3 day hard Guarantee would be ideal for in city moves. Also allowing the vendor to make changes rather then the call Center if a resorvation has problems would be nice. I.e quote was $59 and then changed to an mid week day based on availability and the website quoted $709 when I tried to change online. I Had to phone Call Center as the vendor could not make changes to a existing online booking.

ROBERT O. le

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This location was quite run down. At least there was a phone number to call & the gentleman was very helpful.

Sigrun G. le

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Trailer was subpar, lights on the unit were being repaired as I was picking it up which is not an issue but the closing mechanism was rusty and stiff and I was not informed that the unit leaked so I sustained water damage during the haul

greg W. le

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Le client n'a pas laissé de commentaire.

Brian C. le

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Proprietor was helpful and friendly. Unit was new, in good condition and very comfortable. However, it had clearly been smoked in. Rental Location was rundown, untidy and understocked. We had booked 5 dozen blankets (the default amount for our booking) but the proprietor would only release 2 dozen as he did not have many blankets available. We did obtain an additional dozen before we loaded the unit but could have used a few more to fully protect our furniture.

Kevin R. le

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Nothing. The service which I received was excellent. The owner was right there to help with the truck I needed

Alyssa M. le

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When we arrived at the location, no one was there. We called and the person said the reservation was for 9 a.m. That's not what my emailed U'haul confirmation reservation said. I think there needs to be a bit better communication between U-haul and the folks who run the service in Yellowknife. We had originally asked for a small trailer, but were upgraded to a moving van because trailers aren't available in Yellowknife. When we spoke with the guy, he offered a 15-foot trailer (versus 10-foot), which we appreciated. The equipment was good. The price was right.

Kevin C. le

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I was charged for going over 1000kms on mileage. Which was physically impossible based on my route, I was actually 300 kms under my limit. I had to call customer service and negotiate a refund for $260 which otherwise would have been charged to my card. Thankfully the supervisor at customer service was cooperative - but as an organization I’m extremely disappointed.

Dominic D. le

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Easy drop off

Arnold K. le

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Le client n'a pas laissé de commentaire.

Georges M. le

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Le client n'a pas laissé de commentaire.

ting L. le

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Very good service ! Perfect!

ting L. le

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The guys did really good job and her me a lots in yellowknife. I am so appreciated!!!!

derinet L. le

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Le client n'a pas laissé de commentaire.

daniel D. le

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GET RID OF THE USED PORN MAGAZINES!!!!

Janet M. le

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Le client n'a pas laissé de commentaire.

Ryan S. le

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I had to phone and leave messages that weren't returned, just to get the vehicle, I had to manoeuvre the vehicle out of a packed junkyard, the vehicle was not at the gas level it said it was, so I had to pay at the back end despite leaving more gas than what I received it. The blankets etc was not clear that I rented them and not purchased. Just seemed poor communication.

zain A. le

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Le client n'a pas laissé de commentaire.

Stephen R. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Staffing this location would be a good start. I was told to simply leave the equipment in the yard which felt a little bit strange to me given that I had expected to do a check over the equipment before signing off on any paperwork. It is the only option in Yellowknife so I guess the owner isn't too interested in providing anything beyond a junk yard depot.

Marilyn G. le

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Find a local service where the people have concern for the saftey and well being of your clients. I suspect that U-haul forces the local franchises to cut corners by the terms of their contrac. The company is rapidly losing its former reputation.

Khalid A. le

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Please keep up your awesome services and excellent work!

james H. le

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Le client n'a pas laissé de commentaire.

Devyn B. le

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Le client n'a pas laissé de commentaire.

Elliott G. le

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The unit I used had a hole on the passenger side and allowed mud and water into it and caused damage to my dressers and bed. It also caused things to slide around despite being strapped down. This caused my tv to be broken from my other belongings sliding into it.

john A. le

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Only location in YK, equipment and truck buried in snow & icy windshield when i was supposed to drive off, truck door was frozen closed and needed a strong kick to open up. I also had to remind the operator after he's left that I asked for a furniture dolly, he did come back quickly tho & helped me out. Just having items ready and reviewing requested items may improve the service.

ATTILA N. le

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Le client n'a pas laissé de commentaire.

Kenneth B. le

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Le client n'a pas laissé de commentaire.

rene B. le

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Dropped the truck off in a dump of a yard.

Lars R. le

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It's hard to really offer a fair assessment of a location in such a remote area as living conditions are not always ideal to begin with.

GREGORIO Y. le

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Le client n'a pas laissé de commentaire.

Andrew S. le

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Rental was great! Location and contact very good. Only word of advice for future customers would be to have all tires checked for tire pressure and have spare tire accessible considering location.

Ray H. le

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Le client n'a pas laissé de commentaire.

Darren K. le

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Le client n'a pas laissé de commentaire.

Peter H. le

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Le client n'a pas laissé de commentaire.

Celso P. le

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Le client n'a pas laissé de commentaire.

Peter V. le

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Le client n'a pas laissé de commentaire.

Lloyd W. le

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Le client n'a pas laissé de commentaire.

Howard G. le

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The contact people wasn't there

Chris P. le

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Le client n'a pas laissé de commentaire.

Jan L. le

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Le client n'a pas laissé de commentaire.

Gabrielle D. le

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Equipment requested on a weekly basis is often unavailable. One employee is not very proficient with the software.

DAVID F. le

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The yard and the U-Haul office trailer is a dump. The service was great but somebody has to deal with the mess in the yard. It may not be U-Haul's mess, however it gives a very poor first impression

urban H. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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Le client n'a pas laissé de commentaire.

marc B. le

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it was very perfect, thanks

Mats H. le

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I can not think of anything.

DAVID M. le

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Helpful and good service.

Jennifer W. le

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Le client n'a pas laissé de commentaire.

Michael F. le

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Le client n'a pas laissé de commentaire.

Kyle A. le

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Le client n'a pas laissé de commentaire.

Kelina T. le

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Friendly customer service A+!

michael S. le

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The place looks like a dump with a bunch of trash around. No person there to accept the rental return. No one answered the phone when called

Rob B. le

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Le client n'a pas laissé de commentaire.

Ondrej S. le

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Le client n'a pas laissé de commentaire.

Glenn C. le

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Provide the vehicle that you promised would be there.

Sara M. le

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The Uhaul Rep was an hour late, and we (the customer) had to dig the trailer out from the snow. In addition, it took 35 min for the Uhaul rep to use the computer to process our rental. We had to track down the Uhaul rep. So all together delayed around 1.5 hours. Unsure of why we were told to write down the time we brought the trailer back, since they marked down we brother it back 2 hours later than we did. Bit of a shit show, but a cheap rental. The trailer was dirty, covered in snow, and snow inside. Get what you pay for I guess.

Stacey M. le

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Thete was an electrical issue and when I called.to report it it was not addressed as a safety issue rather looking for a quick fix. Which was to remove on of my vehicals fuses to replace.the fuse that was blown due to an electrical issue with the trailer. The trailer then blew that fuse and two more in another truck. It was driving from Calgary to Yellowknife and was.forced.to pull over on both legs of my trip costing me more time and money. This is not the first time I have rented fro. Uhaul and both rentals came with safety issue.

Derrick H. le

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Easy spot to find. Selection is poor since not many people move to Yellowknife. Mostly trailers. Garth is a great guy and gets u going anyway he can.

Stenvne T. le

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I tried to contact the site several times by phone, only to receive a voicemail message that did not identify the site as U-Haul related, nor was there any room in the voice mail box to leave a message. When I arrived to drop the rented trailer off, there was nobody around, and no response to knocks on doors nor to my attempts to call the posted number. I took video to prove that I dropped the trailer off in good order (other than the electrical problem it had when I picked it up). All in all it got the job done, but I was very disappointed in the way U-Haul seems to operate. Also, signage for the the site was sub standard that I would expect from a business trying to let people know it is operating in the area.

suzanne L. le

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We did not receive our deposit refund, and we were told to just drop it off so we didn't interact with anyone.

michael H. le

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Be available when being called, took 3 days to contact!

glen C. le

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Le client n'a pas laissé de commentaire.

hannah M. le

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Gas tank wasn't full, booked the 24 inch and got the 15 causing me to make 4 trips. When I went to the location the guy said he had no trucks so we were in a panic for an hour trying to locate a truck since we booked one. I will never recommend u hall to anyone this is my second bad experience with you guys.

Trinity N. le

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Just did a drop off never seen anyone. Which is always nice

Beatrice M. le

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He would let me know to keep a copy of my receipt in the in close trailer when I dropped off.

KINGSWAY T. le

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Le client n'a pas laissé de commentaire.

Tanya L. le

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Create a larger office area with seating and washroom facilities.

Tanya L. le

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Was able to easily drop off the trailer, lots of room, super easy to locate.

JEAN-MARC P. le

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Le client n'a pas laissé de commentaire.