Évaluations des clients Red Apple Food Store

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Red Apple Food Store

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jordon A.
Évaluation :

We waited 10 minutes after our scheduled pick up time for them to open, and we're not able to leave until almost 30 minutes past our pick up time. For next time it would be nice to be notified about a delay in advance. Our experience returning the uhaul was great,

John S.
Évaluation :

Le client n'a pas laissé de commentaire.

RICKY C.
Évaluation :

Wipers were almost slivers of rubber and my moving day it poured (of course). I could hardly see on the return to the rental agency. Otherwise, very helpful and courteous staff and easy to deal with!

harkesh kaur G.
Évaluation :

Le client n'a pas laissé de commentaire.

Francis P.
Évaluation :

No customer maners what so ever! Barely speak english. Charge me for equipment twice. Not good at all! I have rented uhaul véhicule at many occasions This was the worst experience ive ever had.

ILGON K.
Évaluation :

For EZ Fuel Sales was 74.63 dollars, it is too expensive. Because I used the car for only 61.7 mile. And I think the fuel needed could be only 7 gallons at most. The cost of 7 gallons could be 40 dollars if I calculated it by 5.7 dollars per gallon. Would you explain it ?

bibiana N.
Évaluation :

Le client n'a pas laissé de commentaire.

Pamela B.
Évaluation :

Le client n'a pas laissé de commentaire.

Alison S.
Évaluation :

Le client n'a pas laissé de commentaire.

robert C.
Évaluation :

Le client n'a pas laissé de commentaire.

Antony B.
Évaluation :

The truck was very old, back of the truck the roof leaked so our stuff inside got wet, the steering wheel was very bad and the truck kept wandering to the right, very hard to keep the truck travelling straight.

Peter K.
Évaluation :

Le client n'a pas laissé de commentaire.

MELISSA F.
Évaluation :

Le client n'a pas laissé de commentaire.

Caroline B.
Évaluation :

Excellent service, very friendly staff.

Michael V.
Évaluation :

Le client n'a pas laissé de commentaire.

Deborah L.
Évaluation :

Friendly, courteous and a welcome to the neighbourhood. sooooo convient

RONALD B.
Évaluation :

Box wasnt swept out when we got it,, & used q-tips in it & dirt & chip in windshield ..Overall ,excellent customer service,& helpful.

Amir N.
Évaluation :

First time this location, great service.

evan augustus W.
Évaluation :

Le client n'a pas laissé de commentaire.

Amrinder S.
Évaluation :

Le client n'a pas laissé de commentaire.

tristin alexande A.
Évaluation :

Trucks service lights kept beeping saying the stabiltrack needed servicing. The box was covered in dirt and sand that I had to clean befor moving my furniture. Stunk like the landfill like somone did a rotten dump run and didnt sweep up. Staff at red apple were pleasant and helpful.

alicia N.
Évaluation :

Very kind people and great customer service! Thanks!

Jessica M.
Évaluation :

I have rented lots of Uhauls in my time, and this location has far been the best expierence that I have encountered. Everyone was super friendly and helpful. No issue whatsoever. I will definitely rent a Uhaul from this location again!

Candice B.
Évaluation :

We were harrassed and threatened with them calling it in stolen within first 8hrs of renting the truck because THEY overbooked. When rented i specifically told them 24hrs atleast,they failed to add in their notes or database. When we returned the truck we were over charged and treated terribly after numerous apologies from each of us ad we were busy moving and not glued to our phones when she saw fit. I made sure to give them updates as to where we were at in our move and she continued to argue and threaten extra charges ontop of what she had already charged us. I will never use this service or location nor would i recommend it to anyone in the future. It was the move from hell and main cause of stress was dealing with these owners/employees of the red apple food store in abbotsford bc.

Susan J.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary D.
Évaluation :

Very helpful and friendly staff at this location. Would happily rent from here again.

RONALD A.
Évaluation :

Le client n'a pas laissé de commentaire.

michael V.
Évaluation :

check in and check out was so simple. It did not take too long.

SHAWNA T.
Évaluation :

Dirty van, flat tire on the other, rude girl , overpriced rental

Alex S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jack R.
Évaluation :

Make sure the truck is actually clean for the customer

Jagsir G.
Évaluation :

Le client n'a pas laissé de commentaire.

PARMINDER S.
Évaluation :

Le client n'a pas laissé de commentaire.

Heather B.
Évaluation :

I returned the truck with the same amount of fuel as when we took it. We even took photos of it before we left, in case there was an issue… and they still charged us an additional $25 for fuel. They said that it wasn't the same… Even though it clearly was and we held up our photo to the gas gauge. They were the same.

Elizabeth Vctori L.
Évaluation :

Nothing, the lady there was outstanding

Anjelo B.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT I.
Évaluation :

Keep doing what you're doing

Eric A.
Évaluation :

Le client n'a pas laissé de commentaire.

Christina H.
Évaluation :

Le client n'a pas laissé de commentaire.

David J.
Évaluation :

Vehicle was tidy but not clean, very dusty inside, windows very poor. Back roll up door was missing a wheel and that axle jumped ouT of the track making rolling it up and down difficult, needing tools to correct. Check in and check out was fine.

Robert R.
Évaluation :

Le client n'a pas laissé de commentaire.

Rob C.
Évaluation :

was great! Very friendly and kind staff...truck cleaned and ran very well. Will definitely recommend and be back again myself. Thank you! Rob

Bella S.
Évaluation :

I swept out the complete inside of the 1-Ton Van we rented and it was all the previous person's dirt, but I left it well dusted and swept the floor. I swept out the two seating areas on the floor but found some- ones smoke butts in the holding trays on the passenger door. Not nice to see them. Very satisfied with the Service we got from owners.

Rita H.
Évaluation :

truck was in good enough condition, could have been a bit cleaner. but it is a moving truck so I guess ok

LYNDSAY B.
Évaluation :

The ladies that helped me were very friendly and knowledgeable.

SALLY Z.
Évaluation :

Very very helpful staff. Super clear instructions. Would recommend this location any time

Joel L.
Évaluation :

Le client n'a pas laissé de commentaire.

Morne W.
Évaluation :

Le client n'a pas laissé de commentaire.

Gopi S.
Évaluation :

First of all, the truck was very dirty and there was water bottle left in cupholder and there was all over on dashboard and they said that the sanitize the truck before they gave it someone else. Even there was another lady the time, the time, I went to pickup the truck and she was complaining about the same thing and backside the floor was really dirty and I have to use my own bedsheets yo cover the dirty, so my mattress won't get dirty. The lady called me back today to clean that freaking truck. I just left one piece of cardboard box inside it and she want me to clean the whole truck for her. Moreover, she was very rude over the phone and she said to me that did I inform to them that truck was dirty. Really, is it my duty to tell them? How come I suppose to know all these things, it was my first time renting a truck

Mark O.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael V.
Évaluation :

Make note of vehicles that are in MPH instead of KPH. No problem but can see it being an issue.

Jagdev Singh S.
Évaluation :

Everything is awesome..??

Mason G.
Évaluation :

Covid-19 physical distancing was not clearly being practiced. It made one question whether the truck cab had been cleaned prior to our rental, so we cleaned it down ourselves. This location is central which is great, but organization and cleanliness of the store is lacking.

Andreia H.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIK B.
Évaluation :

Le client n'a pas laissé de commentaire.

Roger S.
Évaluation :

Excellent service and current Corvid 19 situation is delaying things and understand. Thank you

Amandeep B.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian T.
Évaluation :

I have rented U-Haul before. Truck has had blankets and dolly in it when I have preordered. Here I had to take them out to the truck and carry them back in. Not a big deal, but not the service I have been accustomed to. Also, I am not impressed with the policy of sending a vehicle out with a less than full tank of gas. How is a customer supposed to estimate how much gas it takes to fill to 3/4 tank? I end up “donating” several litres of gas. Not real impressed with that.

LOREE M.
Évaluation :

Le client n'a pas laissé de commentaire.

Chris V.
Évaluation :

The lady who checked me in was very nice and pleasant small talk. Upon returning the vehicle, the older gentleman was rude and didn't say a word when checking the vehicle.

SUSAN H.
Évaluation :

I was quoted one price by Jason in Arizona and again by a lady for Uhaul in New York. I asked them if this was Canadian they said yes. When I got to The Red Apple for pickup they would NOT let me have the truck for less than $250 deposit. Fortunately I just had it. I used the truck for 2 1/2 hours and I got $177.20 cents back.Point is Don't quote the customer one thing and then it's more than double at the pick up. Thank you.

Susan W.
Évaluation :

Le client n'a pas laissé de commentaire.

amanda W.
Évaluation :

Le client n'a pas laissé de commentaire.

Kamalpreet B.
Évaluation :

Le client n'a pas laissé de commentaire.

Daryl H.
Évaluation :

Le client n'a pas laissé de commentaire.

randy C.
Évaluation :

Le client n'a pas laissé de commentaire.

John L.
Évaluation :

After many bad experiences with Uhaul locations in the past this one was a breath of fresh air. Friendly staff and they went above and beyond to get us a truck earlier than we had reserved.

Joshua A.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert I.
Évaluation :

Le client n'a pas laissé de commentaire.

Terry M.
Évaluation :

Thanks for making it easy!

Antonio S.
Évaluation :

Le client n'a pas laissé de commentaire.

Allan C.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert B.
Évaluation :

Le client n'a pas laissé de commentaire.

Victoria H.
Évaluation :

Friendly Efficient Fantastic

Jordan W.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathleen F.
Évaluation :

Lots

SERGII K.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew V.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony C.
Évaluation :

Le client n'a pas laissé de commentaire.

Ben K.
Évaluation :

Le client n'a pas laissé de commentaire.

harjinder B.
Évaluation :

Easy process. No hidden costs. Friendly staff on phone and at Red Apple Foods.

Cindy H.
Évaluation :

Le client n'a pas laissé de commentaire.

cindy R.
Évaluation :

I was charged by my credit card as well as my bank card for the rental of the truck. Rep thought this had happened but insisted that I prove duplicate charges were processed before issuing a refund. I don't think it should be the customer's responsibility to show their personal bank records.

Matthew O.
Évaluation :

Unfortunately, the automatic booking system allowed me to book a pickup time that was earlier than the location opens. Once open, the staff ensured that everything was quickly handled and I was on my way as soon as possible.

Patrick H.
Évaluation :

Red Apple Store staff was amazing. So helpful and ready. All places should be this Effieint

Jamie N.
Évaluation :

Forgot to take the dolly and left it inside the store. When i returned the truck they still charged me for the dolly. I dont think thats fair that i didnt take it but they still charged me. If no refund i will never use u haul again and go with another company.

Tracey B.
Évaluation :

I rent Uhaul's almost weekly and this one today was disgustingly dirty and I'm Not happy as I'd like some sort of compensation

Alyshia D.
Évaluation :

I had originally selected a certain location because it was closer to where I lived. When I got a phone call after booking the lady on the phone informed me that I would be picking it up at a different location because that was closer. Which it wasn't. I scheduled my pick up time for 8am, when arriving to the location the store was closed because they opened at 830am. Just inconvenient when I have people to help me move and I am setting everyone back because I didn't get my original location which was open at 7am just didn't make any sense to me. Don't have the option of what location you want to pick up at then.

Pitia J.
Évaluation :

All good

Jason H.
Évaluation :

Le client n'a pas laissé de commentaire.

Sylvia C.
Évaluation :

Service was fantastic with requested last-minute changes. The only downside was there was only 1 staff person available and she had to try to balance between serving us and serving convenience store customers. But she was very friendly and helpful.

Craig B.
Évaluation :

Staff were competent and moved quickly, clearly understood the process of renting a Uhaul, I was in and out in under 5 minutes. Very easy experience, I would recommend to anyone just needing a smaller Uhaul for rent (I think the employee said they have 3 of the smaller style). Very positive overall.

Kim N.
Évaluation :

The people I dealt with at this location were very nice and knowledgeable. I did do the online check in before going to pick up the truck, but when I got there they were able to get the check in complete, and at the end, check out was very easy.

ELIZABETH L.
Évaluation :

Le client n'a pas laissé de commentaire.

KESHA M.
Évaluation :

Was going to be charged for 2 days even though I was only using the truck for 5 or close to 6 hours I use uhaul all the time and storage and this has been my worst experience ever since I started using uhaul won't be going back to this location

Gurdeep S.
Évaluation :

Good service:)

Dale W.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert H.
Évaluation :

I thought the pickup process would be quicker. The store owner just kept complaining about the previous customer that didn't bring their vehicle back. I felt bad for them but hey I don't want to listen to your problems, I'm just here to get my vehicle to move with. I stood in their store for about 15 minutes the whole process was way too long. Never had this experience at U-Haul, I'm a customer not your personal therapist.

gordon W.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary S.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page