Red's was great to work with.
Adrianne M
Customer Reviews for Reds Auto Works Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Owner did a great job.
ANDREW DRed was great to work with hands down the best rental I've ever had
HENRY JThe rental was seamless. I don't know how it could have been improved
JULIE EAlways friendly. Nice place, only one around that has my truck i need every time. And a cute dog that barks at me everytime I'm there, and growls at me through the glass everytime I drop the key in the box at night. Lol.
Keith GI already submitted a formal complaint. Waiting for customer service to respond!!
Valerie WÉtablissement pratique
Whitney SEnsure the closeout date is correct. Wanted to return the truck on a Saturday, but was charged $43 and change on the other end for returning it late, when it was supposed to be returned on Saturday and not a Friday.
Christopher Pkinda looks like a junk yard for cars with no signage or direction for where to park the truck.
Emily LThe staff were incredibly rude and demeaning to me. I rented out a 10' and it smelled like straight urine and there were wrappers and trash littered through out it. For someone who was already nervous as this was my first time doing this, they made it incredibly worse. I wouldn't even tell my worse enemy to go there. I would have rather driven and paid the extra money to go to a further (and most likely better) location. I hope nobody gets the treatment I got there. 0/5.
Madeline PThe location of pick up was great, U-Haul company itself, I would recommend checking on other businesses, I was supposed to get a return of some money when I returned the truck, when I inquired about it I was told that I was credited the money the day I picked up the truck, but I was told by the dealer that I would be credited when I returned the truck, because I delivered it to a specific location that was using the truck to get back to NY. I never received any money back from Uhaul. Not to mention spending a week on the phone and running around trying to find a truck to go out of state I spent a good deal of money anyway and to not get anything back changed my mind about ever using Uhaul again.
Faith YNothing great job !!
Tracy MGreat people to work with!
Don KGreat people to work with!
Don KRed's shop is great in providing their U-Haul service. Will definitely do business with them again.
Mark LThe return process through the app ended in a confusing way. After I took 4 pictures the app bounced me out and I wasn't able to sign in again after multiple attempts. I didn't know whether I owed more pictures or information. With your text I'm concluding I'm ok.
Thomas GYou guys been great to rent from. Thanks
RUBEN PGet rid of the app based reservation system. Cumbersome, buggy, at the mercy of local cellular service.
DAVID TGood help and service, plus 24/7 return.
John GConcerns over U-Haul privacy practices - photographing drivers license and having to give additional contacts details. Probably won't use U-Haul again for that reason.
TIM EStop being so needy. WAY too many emails!!!!!
Roy MStaff was excellent, knowledgeable, and very professional. She even followed up after the rental to make sure everything went well.
Phillip MOur overall experience was just ok. We were able to accomplish our goal of moving our things. Employees were very nice and the location was what we needed as far as mileage to and from our storage but other than that I probably wouldn't use this place again. If you're intimidated by dogs I would definitely avoid this location as they are loose inside and not happy when people come in. I just stayed away from them and they didn't bother me but made me a bit nervous. When we picked up the truck we were told "the check engine light is on but you should be fine. " Not what you want to hear when you're traveling over 100 miles with a 20 ft truck full of stuff. We didn't break down so that was a plus but the truck sounded like there was something wrong with it as it made a very loud whining noise when excellerating on the gas.
Paula RRed was amazing!!! Personable and helpful after debacle with original pick up that was supposed be in Canandaigua . Red was on sight and ready to help. Fantastic business.
Kimberly DAgent was very helpful and knowledgeable. Definitely rent again in the near future.
Jack BRed is a good guy he just take to long. The stuff I rodered was in even in the truck or at the store. Also he talked me into switching my on line order to a store and I really wich I would of know that it took as long as he took. Put me an hour behind. also the dogs barked mostly all the time. Over all he is a pood hard work person, the truck was in dood condition. Je's kind of to laid back for me I had to be at work and had people waiting for me. Nothing was ready.
walter rNothing the atmosphere was very friendly with professional service,
Timothy BHands down the best Over and above Top notes I wish all of your agents was like this One
MAURICE EThe Cell Service (Verizon) is AWFUL. using the U-Haul app is a huge challange. Ended up tethering to companion's AT&T phone to complete the work. I would strongly suggest Red get a WiFi set up and advertise it on wall near Key Lockers for U-Haul customers. (Not for nothing if Red needs advice on such things they he can contact me.)
Mark KStaff was very helpful
Ronald DEveryone was nice and helpful as I said above. I was very impressed with the whole process.
Patti BGreat service
Bob MThe truck was pretty beat up.
Jay EVery kind and helpful.
Angela Rmore gass in tank to start with
Susan WGood friendly service
james dVery friendly and accommodating.
Greg OGreat service
Daniel Owe had an excellent expierience with uhaul trailer
Hayley OVery friendly people. If you are new to pulling a trailer, these folks can easily walk you through it and make you comfortable.
Daniel NNothing - went very smoothly & greatly appreciated the truck for my move!
Karen RQuick rental check out and check in. Excellent service.
Jay DMake equipment available at the location you picked when ordered online. Had to drive half an hour out of my way to get a trailer, then take an hour out of work to return the trailer to the same location. The excuse I got from costumer service was all the trailers have been taken out of NY, and have not been returned. Which is an horrible excuse for a company this size.
Eric BThe only issue I had with uHaul was: I am located in Penn Yan and had to pick up my rental 15 or so miles out of my way. I was charged that much extra for mileage because there were no vehicles at my desired location. I don't believe I should have been charged the amount I paid due to lack of rentals.
JON PA pain free experience. They represent you well.
Carol HService rapide et convivial.
Marlena TStaff was very helpful and knowledgeable.
Todd B